Well...despite of all good reviews here, my experience was quite different, 2 words to conclude- RIDICULOUSLY TERRIBLE! Be Alert of this place, I've lived 5 states in 6 years in the US, and they have the worst attitude I've ever experienced.
P.S. since I dine out every day and always try new places in various categories, usually I only leave reviews when I'm really offended - feel it's really necessary for potential clients to know.
Before I shared my experience, just want to mention that
1. this place is really small, but it is clean
2. limited fitness machines, some are old
3. good for training sessions rather than regular self-cardio
I bought 4 x 45 mins personal training sessions and got trained with a female trainer:
1st Session:
I even felt lucky that she spoke some Mandarin which is my mother language as I was a bit concerned that I wouldn't understand some training terms. Firstly, she consulted me, then for the rest of the session, she trained me fine. When I doubted whether she could trained for full session which is 45 mins for the following sessions, she explained that the session began from the moment I stepped in the gym. It's OK with me.
2nd Session:
I was late for 4 MINS due to traffic. "You are late!!!" The trainer showed the whites of her eyes when she saw me in, and it's just the BEGINNING! She never smiled nor talked to me for the whole session besides giving directions to train me, and she emphasized "I really don't like people late!That means you are not serious!" Even I apologized for at least 5 times!She trained me until I felt physically nauseous, dizzy, and had to LIE DOWN for mins - I don't want to say she did this on purpose out of some bad emotion but I do cardio myself 3 times a week. While I almost passed out, she talked very loudly to me and to OTHERS in the gym multiple times in a disappointing tone: "You are so OUT OF SHAPE!" "SHE IS SO OUT OF SHAPE!"
3rd Session:
I was ON TIME, but she still, no smile, no talk, just giving directions for training purposes. When I didn't make the move right AT MY FIRST TRY, she complaint impatiently: "Why you didn't pay attention when I demonstrated?!" "Don't you understand Chinese?!" Is this attitude appropriate as a professional trainer?
At the end of the session, naturally I was trying to make appointment for the last session, again she rolled her eyes on me as she had been doing throughout session 2 & 3 & 4: "I can't decide now, I have MANY other clients, NOT JUST YOU. You go wait."
I texted her few days later with this sentence "I'm trying to finish the last session this month since my job starts next month. Thanks" And here is the sentence she replied: "Sorry we all have WORK to do!!!! You just wait patiently till Sat." Is the "!!!!" really necessary ?!?!?! WTF
4th Session:
Of course she didn't contact me on Sat as she promised, so I contacted her on Sun and finally booked my 4th session. I was ON TIME as well for this session. For her, again, POKER FACE throughout the session. 10+10 mins cardio at beginning and end of the session as usual for the 45 mins session.
She was chatting with people, looking at the computer and her cellphone, even WENT OUT TO CHAT with someone. When I felt hot while working out and was trying to ask her to turn on the AC, here was what she replied: "IT'S SUPPOSED TO BE HOT, YOU NEVER WORK-OUT?!"
During the session, she asked: "This is the last one, right?" then applauded in a way showing that "Yeah, finally I can get rid of you". Also when I couldn't get one move right this time, she REPEATED: "YOU ARE SO WEIRD, MAN~" Use your own judgement whether this sounds OK.
She called a break and talked to me in a harsh tone in public: "You know I really don't like people late!Were you late for your 1st class?! Were you late for your interviews?!" I sighed: "I apologized multiple times, and I was ONLY LATE for ONE session." She became angry again: "Why didn't you text?! You don't value my time!" I shut up to avoid further argument- 4 mins before the appointment time, obviously I won't choose DRIVING while TEXTING. Unbelievable!
At the end of the session, she didn't even say "Bye", coming back from outside (chatting with a lady) and asked me on the cardio machine with this sentence: "Is it 10 mins yet OR YOU ARE NOT EVEN LOOKING?! (showed the whites of her eyes again)" while I answered promptly" it's 12 mins." Then split the last word she ever said to me: "Ok, that's it." Mine was: "Thanks, Bye."
Of course, she has every right to regard herself as a high-born person or something, and certainly she is entitled to choose any attitude she wants towards clients. However in this Age, many clients are lost to competitors due to your lack of profession & customer service basics.
----------------------------AFTER THE REAL OWNER CONTACTED ME--------------------------------
Accepted the offer to redo all sessions, the trainer who trained me is a liar to all and is fired. Dan is a wonderful & heartful trainer! read more