First-time visitor to the location, and I was impressed. This gym is large and offers members everything they need for a great workout. There are numerous types of cardio machines, free weights, many types of weight machines, a stretching room, a quick workout area, a massage and spa area, clean restrooms, and locker room areas. The staff members I came in contact with during this visit were extremely friendly and helpful. The gym itself was very clean, and great energetic music was played on the overhead speakers. My workout and visit here were very positive. read more

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I can honestly say that Planet Fitness is the cleanest gym with the best service of any I've been to in this area. Did you know they actually lift up the treadmills and other machines every month just to clean underneath them? They use foam cleaner on all the equipment every single day, and the restrooms are guaranteed to be scrubbed with disinfectant first thing every morning. They even use high-pressure power washers to clean the showers! ​I can say with full confidence that it's as clean as my own home. Even the massage chairs sometimes carry the fresh scent of cleaning solution. As for the staff, they are incredible--always greeting you warmly. You can tell the employees have a great relationship and truly treat the place like home; some have even worked there for years. ​There's absolutely nothing to complain about. Even the members there are high-quality and make sure to wipe down their machines after use. I also have a membership at Curl Fitness--and while their facility is newer, their equipment is filthy and covered in dust; some machines even feel sticky to the touch. Plus, the AC at Planet Fitness is always ice-cold, whereas Curl tries to save money by not running the AC in the winter, making it uncomfortably hot inside read more

Planet Fitness - Gyms Near Me - Diamond Bar, California

I went to work out today. It's hot. I went to front desk and reported warm and they said they could not adjust the temperature.

I would not recommend this Planet Fitness location. When I signed up, I clearly told staff that I only needed the membership for one month because I would be leaving the following month. I only ended up using the gym for about half a month and canceled before the end of my first month. Even so, I was charged a $49 annual fee. I contacted the gym and explained the situation, but they refused to refund the charge. This felt misleading. If a customer clearly says they only need one month, staff should fully explain any annual fee, cancellation deadline, and automatic billing terms before enrolling them. That did not happen in my case. Please be very careful before signing up here. read more

I would like to give David Flores a huge shout out, he's always so pleasant and welcoming at this location. I travel a lot for work , and I can honestly say he's a very personable person. Keep being great David (: you're awesome! read more

The employee in question has since been fired and I have not seen him since first finding out he was on the registered sex offender list. I wish they would do better and more extensive background checks but I'm glad they were able to resolve this quickly. read more

After a few more visits, I've decided to update my review and continue with the DB location. The air quality issue seemed to be a one-time occurrence, and overall the experience has been good on other occasions. read more

My review doesn't really apply directly to Planet Fitness but to Matrix Equipment often found within its various locations. Their newest seated aerobic equipment has pedals that do not accommodate my size 12 tennis shoes. Granted, there are much larger tennis shoes worn in a gym. I'm going to 'cut through the mustard'. How can a 'company' such as Matrix apparently not do sufficient quality control? Even when the strap is set to its widest position, I cannot insert my tennis shoes far enough to provide comfort in pedaling so, I can't use this equipment. How could anything this basic sneak pass Matrix? Check out my attached photos. I should add that I really like Planet Fitness and have gone to their locations in Puerto Rico, Kentucky, Louisiana, Minnesota and various locations in California. My complaint with many of the gyms is that overhead music is excessively loud. The facilities are clean and most front desk people except those I encountered in Lafayette, Louisiana are friendly and professional. So, in summary, I've been to around 12 different locations, and 10 were very positive. Positive ones includes the location on Philadelphia in Chino, the Diamond Bar location, the location on Vineyard in Ontario, the one in Corona off of El Cerrito, the one on Foothill near Upland, Baseline in Rancho, the one in Covina, the one off Rancho Rd in Pomona and every other place in California, one in Lexington, KY, one in Lake Charles, Louisiana, etc. The facility in Lafayette, Louisiana (4 years ago) had the worse and most rude front desk idiots. They would not speak and most pretended to be busy all of a sudden when I would walk in. They had a young female manager who was courteous but most of the other front desk people were worthless. read more

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Went in the other day to get a tour and TJ was so informative and extremely helpful! He was very patient and didn't mind answering any questions I had and even gave info that I wouldn't have even thought to ask! Definitely made me want to be apart of this gym. Thanks for the amazing customer service! read more

I'm glad that Planet Fitness has opened up in Diamond Bar, it is in the same plaza as Starbucks, Hmart, and also a few other food restaurants around the area. This place has plenty of parking and also since it is new all the machines are also new. All of the workers here are super friendly and very chill! If you get to know them it makes you also want to come in daily to check up on them as well! It feels like a community here and everyone overall is nice and you also get to stay healthy during the holidays. I've been a member now for 7 months and I honestly love coming here. read more

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There are people that walk in and just use the facility without scanning their membership. The staff don't even check. One lady always does her walks outside of the gym then ask the staff to use the bathroom and tells them that she needs to use the massage chair or hydro massage. I asked the staff and he says she has a phone number that she's a member in which she could be using someone else's number . Have everybody scan in when walking in. It's there for a reason. This is not fair to paying members read more

First of all, this gym is clean. The staff keeps it clean, and the members wipe down after themselves. Love the clean culture here! I have not been here during the crowded times, but from what I've seen in the morning, this location does not get too busy. First of all, there is decent parking in this shopping center. I say this because one other gym option in Diamond Bar is Crunch, and there is absolutely no parking. PF doesn't have a pool or spa but, the open space, separate theme workout rooms, massage rooms, and cleanliness are such a plus. If you are looking for a gym, consider PF in DB. The pricing is actually very good, and the staff is very courteous. read more

never got around to writing this but my locker got broken into on the night of january 10, 2024 (my wallet & car/car keys got stolen) overall, this location is a lot cleaner and nicer than the rowland heights location that i used to go to, just sucked that my belongings were stolen from the women's locker room read more

This review is not for the facility itself which is actually quite nice and clean. I joined the gym in June because my wife wanted me to accompany her even though I would much rather be a couch potato. I let her win that fight since it was only $10 a month. We noticed we were being charged $20 extra each transaction on our credit card statement so we went in today to figure out what was going on. They said the $20 was a late fee because they couldn't charge it to the checking account. Yet it was charging the checking account just fine for my wife's membership. The last four digits of the account number matches and the routing number was correct. Since we can't see the full checking account number, we asked if they can tell us what they have on file so we can validate whether it's really incorrect. They said they can only see the last four digits as well. So basically there's no way for us to confirm. We received no emails regarding the account being incorrect and would've never known had we not checked our credit card statements. We also received no emails with billing invoices. Interesting that the late fee is twice the membership fee. Essentially robbed of $60 in silent "late fees" within two months of membership. Cancelled my membership immediately because I would rather be fat than be swindled. Should've stayed a couch potato. read more

*GYM QUALITY* This is hands-down the cleanest, best gym experience I have ever had when it comes to budget gym memberships. This particular location is very new and you can tell by the equipment that they have here. The locker/shower rooms actually INVITE you to take a shower and use its facilities - it is so spanking clean! The machines function well and is the standard set of planet fitness equipment. The only machine I noticed they don't have is a smith machine that has a slant instead of straight vertical. Wifi works well - I like to watch YouTube videos while doing cardio and it keeps up! *CUSTOMER SERVICE* Most of the workers here are quite young, with a few older folk. They are all extremely friendly, attentive, and welcoming upon arriving and leaving the facility! I once had a problem with my credit card and account, but one of the managers quickly helped me resolve the issue and personally made sure I was satisfied with my experience at planet! You can see the workers also regularly tend to, sanitize, and maintain the equipment here which is awesome. *AMBIANCE* Parking is abundant as the plaza it is located in has several surrounding stores which lends to a big parking lot. Try not to park directly in front as those are 15 minute spots! I love the layout of this location - it is spacious and there is enough walking room everywhere without feeling claustrophobic. There also isn't any TV mounted other than the screens attached to the stair stepper, elliptical, and bicycles or in the premium spa area - I personally prefer this as it adds to the open feeling of the gym (since there aren't any major things hanging down from the ceiling). I really enjoy this planet fitness and almost contemplated not posting a review on it because I want to gate-keep, that's how pleasant I find this location! There is never really a wait at all when it comes to using any of the machines, which is another reason I love this location. It is never busy - even at its busiest hour, there is still plenty of room and machines to go around. read more

I've been coming here for almost a year now. I enjoy the cleanliness and how it never gets too busy. I feel comfortable coming in at anytime. There is space for me to stretch and do my own workout if I want. The women's bathroom can smell funky sometimes I'm not sure why. My only complaint is that the employees are glued to their phones at the front desk sometimes not all the time. read more

Joined Planet Fitness late last year, while our other gym went through an ownership change and remodel. Today we are full-time at Planet Fitness. More machines for every part of the body, plus nearly two of everything, so waiting is non-existent. The number one reason, we are satisfied members at PF, Reggie! Reggie works hard at making sure the whole gym is sparkling clean, and everything is stocked. Clean is my thing and Planet Fitness and Reggie does not disappoint. read more

They stay fresh here. Machines are newer and plenty of parking. Individual screens on cardio vs large monitors. I like the design and use of space here better than most of the other locations I've frequented. I don't normally have to wait to use any of the machines in my rotation and if I do it's very minimal. Thanks for the upkeep! read more

Planet Fitness - 2023.02.08 Updated hours effective Feb 13.2023 - Gyms Near Me - Diamond Bar, California

Loved this Planet Fitness. As always PF would be the ultimate gym if they believed in free weight barbells and squat racks but it still gets the job done. Clean, courteous and not packed I'm glad to be a member of PF! read more

Planet Fitness - High Tech...Rep counters and time keeping machines - Gyms Near Me - Diamond Bar, California

I love this place the membership is the best deal I've ever came across not expensive at all for the black card membership you get massage chairs included & tanning bed and the other massage chair how awesome is that all for $25! I was blown away I had to tell all my family and friends about it not to mention the location is perfect for Me very clean gym and when you walk in everyone has always made me feel very welcomed ! Highly recommend this gym and this location! read more

If I could give this place zero stars I would. I was a member for 2 months. Went to the gym 1 time in that 2 months. I was overcharged a total of 40$. Due to the app not properly working something with the billing system was not properly working as my payment was being taken out the very next day and I was being charged a 20$ late fee when it was the same exact account. I called and spoke to a gentleman who was helpful and stated he would refund me one late fee as he understood the concern and stated the app can do that sometimes. Then the general manager got on the phone and she was RUDE and kept talking over me. I barely could explain to her what was going on. Any time I did speak she had a smart A** response. Instead of the GENERAL manager assisting me and helping me figure out what was going on and why I was being over charged she suggested if I was not pleased that I can cancel my membership with no fee and encouraged me to come in and do so. Instead of helping me and reimbursing me the 40$ she'd rather lose a member. So I went in and canceled if I was not going to be reimbursed as it was not fair to me as a customer / member. I was honestly shocked about her suggestion. Since I had just switched from 24hour fitness and I never ever experienced this before. She could not confirm exactly what my billing issue was since it was coming out of the same exact account the next day(weird). She did not want to help me or keep me as a customer / member. I was given another managers number Maritza. I contacted Maritza the operations director multiple times with no response. Poor customer service. I have never ever experienced such horrible and rude service from a gym. Back to 24 hour fitness I will go even if I have to drive a few extra miles. So disappointing. Especially since I paid 70$ for 2 months and only went 1 time....do not recommend !!!!! read more

I've been a PF member for several years and used to frequent this gym until they added scented "air fresheners" all over the place. Perfumes/smells/even certain foods are enough to make any serious gym user nauseous during their workout. Do you want to be sniffing vanilla when your heart is pumping, you're sweating buckets, and trying to get through your sets? NO because fragrances are a matter of personal preference and what one person enjoys may make another person SICK. It's a disappointment that they've ruined the ambiance. This gym was never crowded nor did it ever smell foul because it was regularly cleaned and relatively new. The new management is trash - I've moved my membership elsewhere because I will not exercise in a heavily perfumed chemical filled environment. read more

Clean, New, great people. Talk to Adam, Josh, Daniel, or pricilla. Everyone is very knowledgable, helpful. I go to many gyms this one is definitely the best. Always open machine for all workouts. Great music on rokbot. read more

I don't live in this area, but I've been to this facility to use their equipment the past couple years whenever I visit my parents. The staff are friendly, understanding and diligent. I've explained my situation of wanting to borrow their facilities for a few weeks on the black card and each time they have been accommodating to the usage and when I need to cancel the membership before I leave the state. The staff are very diligent in keeping the entire gym and equipment clean. I've consistently seen them wiping and cleaning equipment and areas to keep the place pristine. The gym culture here is respectful. Everyone is doing their own thing. Sure there are students that hang in small groups socializing and exercising but they never occupy an equipment for long periods of time. Majority diligently wipe after using the equipment or put back weights and bars kindly. If I lived in this area, this PF I would go to all the time. Parking in front of PF can get packed but the parking lot area is large. I usually park a little farther and just walk over. read more

We have been coming to this planet fitness for a year now. It's really clean and well organized. It's a bit smaller than some other planet fitnesses but still provide a variety of machines! One thing that we notice often is that the music volume is not loud enough. At least for us. Sometimes we hear a banger come on and it's pretty low like we hear the machines more than the music haha. But hopefully they can turn it up just a bit more to keep our pump on! I would recommend this planet fitness to others as well. read more

New equipment, convenient location next to the H Mart, and friendly staff members are the points I want to join the membership. So far, it has been the third months of the membership. I also tried other locations of the Pf; Diamond bar branch is the best by so far. read more

Love this location,thsi most! i guess this location is very new, very spacious and comfy, the machine model is very up-to-date as well :) read more

Planet Fitness - Gyms Near Me - Diamond Bar, California

This Gym has at least 4 weight resistance machines that have not been working for months and no attempt on the manager's part to fix them. We miss the previous manager Adam who was on it compared to the new manager who only socialise during her shift instead of managing the gym urgent needs read more

Like it seems they lowered all the air conditioners and I use to like taking a shower here but after I dry I start sweating again. Just really disappointed they did that to accommodate their low cost money method read more

Great place to go friendly staff great people very clean in the women's restroom the overnight custodian must know what he's doing always moving cleaning on the go service staff is very knowledgeable cool calm collective first gym I've been to like this I highly recommend this place for morning workouts or any time of the day workouts planet fitness read more

New gym in the neighborhood. Everything is brand new. Very clean and they have so many machines! Staff is always cleaning restrooms and machines. You never have to wait for a machine to open up. Staff is really nice. Very very clean! I can't emphasize that enough. It's not stuffy like other gyms. AC works great...Much better than LA fitness in Diamond Bar! Highly recommended! read more

They trick my teenage kid to sign the contract and not letting cancel. Keep charging for year and half now!

Horrible customer service. Had a billing issue (fault of the person who signed me up) I didn't notice for a few months and when I brought it to their attention they said there is nothing they can do. Horrible! read more

This gym is just a minute away from my house. The facilities are clean and nice, but it's unfortunate that they close too early at night.

I usually like this location. It's clean, not packed. The reason why I'm getting them 1-star is because they don't care to get their equipment fixed. One of the seated leg curl machines needs to be serviced. The leg rest is loose and should not be moving while I'm doing my reps. I brought this up to the staff on 2 separate occasions and they still have not had it serviced. The leg rest moved up in the middle of my set and the handle bars almost hit me in the face. read more

Staff is super friendly and helpful, especially the gm Adam. Gym is clean and has everything you need. I would recommend to anyone serious about working out. If you're tired of the "look at me" people who work out at other gyms this is the place. For $5 less than other gyms you can also get a tan or use massage chairs and bring a friend. read more

Planet Fitness - Plenty of equipment - Gyms Near Me - Diamond Bar, California

Awesome staff, empty gym, clean af. Only wish they would turn some of the lights off. It's too bright. Especially when I go in the evening.

The gym is always so clean and it's not packed. The management is really good and the bathrooms are always so clean. The mats and equipment are in great condition. read more

I have been waiting over two years for this to open. Seriously made my decade. I love this place. It smells good and there's tons of cardio machines. Staff is friendly. Interesting that a couple of the cardio machines already broke tho literally a week after being freshly opened. Anyway I still love it here. Just clean up after yourself and do the hard work. Enjoy the process and be patient with you. Gotta have some progress to have better progress. Cheers, fam read more

Planet Fitness - Gyms Near Me - Diamond Bar, California

Honestly thinking about filing a complaint to PFHQ and SFG about their front desk associate, Andrea. A friend of mine awhile ago came in to ask a question about their membership/facility, Andrea proceeds to not acknowledge the person nor their situation. Therefore, another associate had to step in to help WHILE Andrea lounges and uses her phone. Days after we see her eating/snacking behind the desk and treating others the same way. Absolutely I have no problem with phone use/snacking on the job, but when a member needs assistance- be professional. Seen too many members go through this while she's working at the front. I haven't had/heard any issues with other front desk associates. The new manager is excellent, and the old manager was great as well (Adam). Other front desk associates has been more helpful than Andrea- mind you, even the personal trainer Keanu has been on top of things at the front, which says a lot about her performance. Embarrassing. You're there to make membership sales, assist members, clean, and get paid close to a minimum wage on a weekly basis via debit card. The zoning out and poor customer service ain't it, Andrea. Probably slow, it's okay- we can see it. I'd recommend talking to the other front desk associates though, because they're definitely more knowledgeable than Andrea. read more