Bought a lifetime membership 3 years ago. Money well-spent! I've met so many nice people, other clients as well as the staff. At 71 I'm in the best shape of my life. I didn't intend to keep a trainer for this long but Jorge Lopez has taught me so much and keeps me from getting bored with a routine. He explains which muscles are being worked and if I can't do a specific exercise (lunges for instance) he can find 3 other ways of doing something for the same benefit. He's very patient and encouraging. I actually look forward to going to the gym. read more

After 14 years of membership. I am so disappointed with your policy and the lack of value to customer service. Read the fine print ppl and there are so many great options nowadays. read more

I paid cash for a year membership. When I came after work it was so busy I cant get on the limited machines I can use. I have had 14 knee operations and a torn right hip labrum. I can only use a few machines in my current health status. I asked to cancel my membership but was told because I paid cash for a year it was final. If I would have paid monthly I could have cancelled with no problem. I felt intimidated by younger members waiting for me to get off the machines. This is not a friendly place to work out as a disabled senior citizen. I was only 2 weeks into my membership. I will never get another membership at Fitness 19.​ read more

Fitness 19 - The outside of building. - Gyms Near Me - Covina, California

Clean space, great trainers (boxing), members tend to clean up and put gear away unlike many other gyms.

So far I've had the best gym experience coming to this Fitness 19 in Covina! All the extra space makes the gym feel less crowded, and they also have all the machines and equipment that I need for my workouts. Chris at the front desk is always super helpful, especially when I annoy him with all my questions. Lol The addition to the Vault (the gym inside the gym) is the cherry on top at this gym. I love the upbeat music, Panatta machines, and the exclusivity of the Elite membership, definitely makes me feel like I'm in my own private gym, while still enjoying all the amenities and benefits that Fitness 19 has to offer! read more

Fitness 19 - The lighting in the Vault makes me feel like a VIP - Gyms Near Me - Covina, California

I'm a lifetime member I've been going here for several years the gym is nice but it is unsanitary the bathrooms are disgusting especially the toilets the red light room has not been cleaned with skin film sweat and a glitching light that needs maintenance ​ read more

I have had a few trainers at Fitness 19 and currently have George Lopez and he's probably the best trainer I've had. Very patient in explaining the proper form. It takes me ever to catch on so he shows a lot of patients. Excellent personality also. read more

The facilities are nice and it's way cleaner than 24 hour fitness. The trainers are the absolute best. They feel like they actually care and aren't just there to collect a paycheck. I'd HIGHLY recommend Gian or Khelani if you're on the fence about trying personal training. Source: been a gym goer for 6+ years and have tried personal training before and hated it. read more

Second weekend where the worker shows up late well first weekend the guy was late and now this time everybody started leaving because it's 7:40am where they open at 7am people have work and church and would like to get a good workout before everything but not willing to wait because the worker is not responsible really debating on switching gyms or please put someone on the weekend that is actually willing to come on time read more

Hey Fitness 19 team! Enjoyed the energy this gym has especially from my trainer, Dylan. I am a returning gym goer for 20+ years in the industry and must say that Dylan personifies excellence. Keep up the great work team!! Awesome customer service, Dylan. Keep it up read more

Can't say enough about this place. It's super clean, the equipment is new and well maintained. The staff is super friendly and helpful and let's not forget about Chris! He's amazing!! Super helpful and a hard worker! The drive for me is definitely worth it! read more

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This gym is one of the closer gyms to my house and I love how it just opened up a special room called the vault. It's the room where it's less crowded and cool machines. The gym does get pretty busy during prime time but I usually don't have a long wait when waiting for the machine I want. read more

Fitness 19 - The vault room - Gyms Near Me - Covina, California

Nice and clean facility, friendly customer service and awesome VIP room. The machines are updated so that makes a big difference!

Fixing my review after realizing I was lied to for years. I have came here for years and they told me in order to ever cancel my membership I would have to pay $50 to get out of my contract, it's not true all you have to do is go online to the fitness 19 website then ask for your contract number and it's very easy to cancel. Instead of paying $50 I am only paying the last monthly payment which is significantly less. I feel like they were trapping me so I finally just found a Reddit post that actually helped me cancel without any hassle and no crazy cancellation fee. read more

Excellent customer service . Appreciate the warm welcome from reception everytime I walk in . (I've had bad experiences at other gyms I've previously had membership at ) . Chris was very informative during the tour he provided & when signing up for my membership . Aileen & Alejandra were also such a big help when bringing in a guest for a workout . Also very informative. & truly appreciated the outstanding customer service they all provided . read more

Joined fitness 19 due to their classes. I was attending the Body works and Zumba class. These classes were full and provided such a wonderful space to so many people/women/moms. Fitness 19 is ending their class this month. So horrible that a gym is ignoring the needs of their community. The people attending these classes came here because it's local and provided a welcoming space. But not anymore. Do better. Listen to your consumers. read more

I forgot my wallet TWICE (yes I'm embarrassed). It had XXX dollars, all my credit/debit cards and my identity. I'm from Kansas and was sure this second time was the last but thankfully there were two kind hearted employees that returned it the way it was found. The first was a young, blonde haired, lady (didn't catch her name) and the second time was Dylan Hernandez. Thank you to these employees for being instruments of God and restoring my faith in humanity Truly humbled and endlessly grateful ALLVIBES read more

I was wrongly accused of stealing equipment. Staff sent me videos but never went back to verify the facts from the beginning, and once it was clear I didn't steal anything, nobody apologized or took accountability. The next day I came in, the front desk tried to make me feel guilty and blamed me for them "getting in trouble." Completely unprofessional. I used to be a happy customer--now I'm canceling. read more

the best local gym I've been to by far, they have the friendliest staff and the gym & equipment are always clean and in order. It definitely does not smell musty like most other gyms which makes it a very pleasant experience. Gian & Kelani are both awesome trainers, and Dylan is a great manager - we're always treated warmly when we come in and all of them make the gym feel like less of a dread and more of a second home read more

I signed up a few months ago because they had a good array of machines, but most importantly, yoga classes in the same membership. Welp. They remodeled the yoga studio into a premium private paid-access mini gym and no longer hold classes. I got suckered into a two year agreement only to be bait and switched. Thankfully I didn't fall for the lifetime membership. read more

Clean environment and bigger facility compared to other fitness 19. Definitely recommend to give it a try.

This location is clean. The staff is chill and nice. The bathrooms are also clean and stocked (unlock Gold's Gym in Claremont). Make sure you acclimate yourself with the gym hours! I came down one time about 15 minutes before closing and thought I had over an hour to go, but I was so focused that I didn't realize everyone had cleared out and the music stopped. It seems like a lot of the patrons here are really respectful with each other, the machines and keeping the place tidy. If you're hear to do cardio, cool. If you're shooting for HIIT, that's awesome. If you just want to lift, have at it! If you have Kaiser, Aetna, or any PPO, look into the Active and Fit Direct membership. It's offered for a monthly fee at a substantial savings, but you can join as many gyms as you want in this program as long as they participate in it. Most gyms only allow use of the equipment, and GX workouts would require an upgrade in the membership, and I believe Active Fit and Direct have two tiers. I just have the basic one to allow me to work out at the spot. I'm really glad that this Fitness 19 is local, and it's one of the best spots in the area. Hours aren't as much as 24 Hour, but there's definitely time to get the workouts in. read more

Thanks to the whole team & Dylan for always being helpful! Gym is clean and the new addition is cool

Fitness 19 is currently undergoing a revamp to upgrade their studio group room with high-end equipment, turning it into a VIP space. But, they've removed the lighter dumbbells ranging from 1 to 4 pounds, which I personally used for lateral raises to gradually build endurance and strength, especially good for rehab. Now, I have to figure out what I can use for lateral exercises. I like to incorporate a variety of equipment, from cables to free weights, and it really sucks that they removed those lighter dumbbells. I'm not keen on relying on machines for these exercises. They could have temporarily relocated lighter dumbbells to other areas in the gym without removing them entirely. read more

So very disappointed that our group fitness classes are gone, I understand if the class was not packed but it was over 40 of us enjoying our time with awesome trainers, for many of us it was our motivation b3fore or after weights,feel lost without our classes:(.. at least put the same trainers in west covina.. read more

So today I came in and man I can thank Chris enough and shoutout Erika they both kept their word and got my fiancé taken care of and got her signed up ! I can't be more satisfied thanks again . P.S Chris and Erika tell them bring a Sauna in ! Lol Thank yaa again read more

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They have really friendly stuff upfront very helpful always smiling. they have plenty of room to enjoy a workout and some high-tech equipment which is a little bit more than the regular membership but well worth it when you get Italian equipment. Come experience the VAULT read more

They are thief's they say your monthly is such and I was there for less than a year I said I want to cancel they said I have to pay some garbage fee to cancel so then they drafted my account and I put a stop payment now they put me in collections they want 200 in some thing the agency they're crazy these 19 fitness are the pits be careful when u sign up with them ask a lot of questions I wouldn't recommend these people read more

I love this gym! I'm here 5 days a week. It's always clean and the staff is friendly. Dylan is always helpful when buying products

Been a member for a long time one of the only gyms I can actually find all the dumbbells where they're supposed to be the club manager Elijah keeps the club pretty clean. Assistant manager Dylan always happy to help. Front desk sells associate Chris always welcoming the guest when they come in. If you haven't found a local gym that you wanna get a lifetime highly recommend talking to anyone here so I get started. read more

Fitness 19 - Gyms Near Me - Covina, California

From the moment I walked into the gym, I could tell this place was a cut above the rest -- and a lot of that comes down to the leadership of General Manager Elijah Morales. Elijah is incredibly professional, welcoming, and truly passionate about fitness and community. He goes above and beyond to make sure the gym runs smoothly, is always spotless, and that every member feels valued. You can tell he genuinely cares about the people who come here -- not just their workouts, but their overall experience. read more

First time in a Fitness 19 and I was pleasantly surprised. The sales person that helped me was Dylan and he was friendly and professional. He didn't try hard to sell any of the packages. He was knowledgeable and didn't make me feel like I didn't belong. My overall experience was great at this gym. Can't wait to start working out again and regain my confidence. read more

This message is directly for the district manager Jose V. whom I was told by Dillon does not take complaints or speak with customers. In trying to cancel my membership for a few months, I called the gym today to finalize cancellation and had gone in prior to do so. I explained my situation once more and Dillon can on them phone beyond hostile explaining that he told me how and when to cancel when I had come in a couple of months prior. He stated that I did hear what he said yet I am still trying to get one over on the gym. I have been complying with the gym regulations for the 12 months I have committed to although I think it is very unfair since the only reason why myself and many attendees this gym and location was for the classes. I understand West Covina has classes but that schedule and location is not at all convenient and very out of the way, tripling my commute back and forth. I stated to Dillon that I didn't appreciate the attitude and hostility he was voicing to me on the phone as a customer and he stated "well you're not a customer anymore so there's no problem there". This was beyond rude and very unnecessary. I then asked to speak with the manager above him which he claimed there was no one and then noted there is a district manager but he does not take any customer complaints and does not speak with clients. I then see that there is a district manager and he does communicate with current and past customers. I noted that I would be leaving a yelp review and he stated "I can take that post down within one business day and anyway, a negative review won't impact him since he has several positive ones". The individual that I spoke to before him was Chris and he was very polite and directed me to Dillon who was then extremely rude from the start of our conversation. I did not deserve that and neither does any paying customer. I sincerely did not remember all of the terms of the contract and cancellation and have tried several times to cancel and the cancellation process is not made easy. Dillon was condescending, extremely hostile, and rude. I have paid on time for 12 months and when I ask for assistance to cancel and get reimbursed for the 13month since I should have cancelled with a 30 day notice online but didn't due to circumstances beyond my client tell. Even if to him he told me multiple times, it is still not the way to conduct business. He would have not treated me this way if I wanted to continue my membership. Please take this review into consideration and make it know to all of your managers and staff that this is no way to speak to a customer or to a person in general. He noted that I was entitled to my option, on stating that I thought he was rude and he stated "i am just a direct person and I am telling you how it is." Again not the way a "manager" speaks to a customer. read more

Very friendly staff. There are all types of people so you don't feel uncomfortable. There is plenty of equipment so you're not having to wait for someone. read more

Great setup and variety of gym equipment. Excellent service and support from all staff

TL;DR- they transferred my membership to my brother without explicitly letting him know what they were doing or letting me know via email and continued to charge me for months afterwards. I moved across the country about 8 months ago, so I reached out to Fitness 19 to ask if my membership was still active. They said no, and I continued on my merry way. I checked my bank account in May to see that I was still getting charged for monthly membership. That was honestly my bad for not checking sooner, but I was told my membership wasn't active anymore so I took their words at face value. I called again, and they said that my account membership was not active, but my brother's was under my credit card. He had not signed ANY paperwork agreeing to take over my account or even agreeing to the gym rules (isn't this a liability anyway if he were to get injured in any way cuz he didn't sign any paperwork agreeing to the gym terms lol) and I was not notified of this change--they just asked him to take a photo and put his name in. Neither of us had any idea this happened, as he didn't know what was going on either. I spoke to the manager and he refused to give us any sort of compensation for misleading us and transferring membership without our consent because "there was no proof of cancelled membership" despite multiple employees telling me my membership was no longer active OR that my membership was transferred. I'm essentially out $200 for Fitness 19's lack of communication and transparency. My brother hadn't even used the gym for 3 months either, and they weren't even willing to refund me for just those months either. The only bright side is that my cancellation fee was waived. Eye roll. Although the amenities are nice and the gym is clean, I'd seriously reconsider getting a membership here if you don't want to be misled and nickel & dimed without written consent. You need to send people emails if ANY account details are changed to let them know so they can have proof of these things and be able to investigate if it happens to be a mistake or fraud. Not doing this is incredibly misleading and honestly a huge oversight on their part. Truly disappointed by the customer service experience here at Fitness 19. read more

Love this gym. Chose it over West Covina. Nice open space, friendly staff. Dylan is always there ready to answer any questions or concerns you may. Thankful for him and all their staff. read more

Bring back Classes especially Zumba with your awesome instructor Steve that's why I signed up for the lifetime membership at this location which is near my home all other locations are too far for me to drive too. Will be looking for another gym by my house that has Zumba. Reach out to me for any questions Patricia read more

I love Fitness 19 in Covina, I've been a member for 11 years. The staff is very knowledgeable, helpful, friendly and always greeting you with a positive attitude and smile. My personal trainer is George. He is the best! He makes exercising fun. I've learned a lot about Fitness from him and how important it is to stay healthy and keep in shape! read more

I like the staff in this place and I go here because of them. A couple of things I should mention why I am hesitant in recommending are the bathrooms and maintenance of equipments. Some machines do not work, especially a few treadmills and arm machines where leathers seats are torn. I wish the bathrooms, especially the sinks are so outdated and do not look clean. I wish this facility is better maintained like the Fitness 19 in West Covina. read more