Fitness Connection is a amazing gym if you're looking for results and strength, Great staff

Predatory contracts that suck uour money up even after your agreed upon year. Terrible company

Just moved into the area and wanted to evaluate a few local gyms. I picked up a 5-day pass for this location to try it out. Instead of being welcomed, I was left waiting for over 30 minutes just to have my pass "activated." When someone finally came over (Zach), I was told I couldn't use the pass because my ID still listed my old address in Grapevine--20 miles away. Rather than simply verifying at the door and letting me work out, I was hit with an immediate, canned sales pitch. No effort to listen, no discovery questions, no interest in what I was actually looking for--just a pushy attempt to close a sale. It felt like classic bait-and-switch: offer a trial pass, then refuse to honor it and pivot straight into selling a membership. This is unprofessional, a waste of time, and the opposite of good customer service. I came in fully intending to sign up after trying the gym. Instead, I left disappointed. Please invest in properly training your staff--this is a people business, not just a sales quota. read more

I have no problems with membership side. It's the trainer side. I paying for a trainer once a month. The trainer I initially had quit & no one contacted me. Still taking money out of my account. So I only had total 2 sessions. Month later I was in a car accident and spoke to three trainers, never addressed until I came to the facility. To stop payment on my trainer account due to restrictions. Instructed by Mr Gene to email corporate and doubts if I would get a refund. I have email x 2 different times & no response. This really sucks I like trainer to keep me on track with weight loss. Once I'm recovered, I will never consider coming back due poor professionalism & poor communication. It's all good when someone get bonuses for sells but when you have an issues never addressed. No stars rating but it wants me to rate this service. One star it is read more

Lies on the front end to get me to sign up. Do NOT give them your payment info or you'll regret it.

Friendly staff and lots of great equipment. Not very pushy sales tactics. The kid club is also really cool. My daughter loves it.

Worst customer service and they make it hard to cancel your membership or to resolve any issue at that matter. I had cancelled both mine and my h husbands membership at the facility, but somehow my husband's wsa not cancelled when I cancelled both of us and we were charged again for his membership. We went in again and cancelled asked for a refund and they gave us customer services number to call for the refund and then you have to wait 30-45 minutes for a rep to answer and nothing is resolved. I will forward a letter to the Better Business Bureau with the discrepancies we have with this workout facility's financial practices. read more

Such a beautiful site. Plenty of parking more up to date and current equipment. It was a good crowd inside but it did not or prevent me from working out on the machines I wanted to. Dressing room area is really nice. The dry sauna probably needed to be bigger/larger but it was hot like I loved. I will definitely be back read more

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I've been here about 10-12 times now. I initially did the 5-day pass to check it out and was impressed on the first day This gym is huge and clean, including the men's locker room. Apparently it was a Kroger grocery store before. There is plenty of almost everything. I wished there was another pulley machine that had 2 stacks of weights. There's only 1 that I've noticed. All of the other ones use 1 stack only, making it hard to do certain exercises where you need a lighter weight. Could use maybe 1 more lat pull down and seated row, but it's not a big deal. There's a "functional fitness" area that has some crazy monkey bars, several areas to deadlift, squat, etc. There's 1 sled and 2 sprint machines where you can walk backwards (for the ATG/kneesovertoes people). There are 2 tire-flipping stations. In terms of the machines, there are 2-4 for a muscle group in many muscle groups. I've never seen so many. I only use machines to warm up or to do certain lifts, but it's still nice to see sooo many. You don't really have to wait for one, at least the times I've been going. I don't like the setup of the benches for bench pressing. I think the barbell hooks extend out too long. To position yourself so you don't hit the hooks while benching, you're scooted too far down the bench to launch on your own. Ideally you'd have a partner to help launch. All of the barbells are skinny too. I feel like I'd prefer something slightly thicker. Going back, when I signed up for the trial, there was zero pressure to join. I was honestly expecting this gym to be poor reading all of the previous reviews. I had planned on going back to old faithful - 24 Hour Fitness. All in all, solid gym. It is a pretty busy gym. Even during slow times, it's not too slow. Let's hope there are no issues canceling my membership if I need to when I move in a few months read more

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7 pm on a Saturday night. The main reason I still go is because my son hoops in the gym. If the hours don't change this will be my last month or 2. Planted is cheaper, you can bring guest and it's not as much hype. Forget the hype, some people just want to workout. read more

Fitness Connection - 7pm on a Saturday night? SMH highway robbery. The only reason o still go is that my son boops in the gym. This will be my last month. - Gyms Near Me - Fort Worth, Texas

Not only was I somewhat pressured to try the assessment free personal training session even tho I didn't want to. But then the personal trainer "Chris" was very passive aggressive about talking about my eating habits, after all that and the workout, he pressured me to pay 50$ for personal training and when I told him I didn't have the money, he said that I have all this money for fast food and stuff but not 50$ for training, and then he told me to call my boyfriend and suggested I call my parents for money and when I told him I don't have the money, he asked me if I was actually serious about losing weight, I said yes but I don't have the money. Then he condescendingly asked me "how are you going to eat then if you don't have money" and I said I have groceries at home. He then gave up and said, call me tomorrow if you come up with the money and basically said bye. I had to walk out of the gym basically feeling attacked and shamed for not having money for personal training. Completely changed my outlook on the company and the people they hire. You don't know what people are going through and to shame someone indirectly and basically tell someone to ask other people for money is crazy. I have debt and i have a lot going on, I can barely afford this gym membership let alone personal training. It's nice to know they don't actually care, they're just money hungry read more

I don't think this location will ever be 24hrs. However, the gym is always clean and the stuff members are nice. read more

Fitness Connection - Lockers closed during 2020. - Gyms Near Me - Fort Worth, Texas

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I started to get a membership and changed my mind because the membership personal act like you have to pay for a trainer to workout there. And want to sell that product i kept telling them I can't use because of my medical condition. read more

love the gym love the price point. They constantly look for ways to improve service and experience here. Wish the basketball court was bigger. A real full size court would be great instead of having to drive across town. Other than that, great staff, great environment, functional equipment, clean building , and they actually care about their members. read more

They've taken out multiple payments a month from my account. I've already called to cancel and they've charged me 3 times this month. The customer service line is ridiculously long and aren't helpful. Wasted my time and money. I liked this gym when I lived close, god forbid I try to close it because I moved away. After this bs it's not worth it. read more

This is the second gym I've joined in the Fort Worth area and I love it. I looked around comparing pricing vs hours and this gym was the best. One of the cheapest in the area, huge area with lots of equipment, and very clean. The only slightly negative thing is when gym members don't re-rack or put up their weights, but that's not the gym's fault. read more

Good clean gym. Price is good too. My biggest complaint is the hours. I can understand that traffic through a business is based on time and days. Going from the current schedule to 24 hours may not be profitable or wide but staying open from 6am - 10pm everyday probably won't hurt business and will help a lot of customers. I would recommend this to a friend but only if they weren't serious about going to the gym. There is no flexibility going here. But for the price, the hours are acceptable. Average gym for an amazing price. read more

Honestly, the staff is pretty cool, but the gym itself has bummed me out at every turn. The hours fall short of what I was told. When I signed up I was told 24 hours was coming. When I signed up the Basketball court was a normal amenity, they recently made it a premium amenity meaning all the guys I ran with who didn't choose the more expensive membership were no longer welcome, so now there is almost no pickup games. My membership cancellation is finalized at the end of November. But what I've found is Fitness Connection is one of the only gyms with basketball courts in the area. So I guess my basketball career is over LOL. Hope my review helps people. read more

This gym has all the machines I need, and it's also very clean. The hours that I go it's never to crowded plus there's a heavy bag. read more

Fitness Connection - A month worth of light lifting! - Gyms Near Me - Fort Worth, Texas

This place has gone down hill. I've been going here since pre COVID. People can't be bothered to re-rack their weights or clean the machines. People are also getting progressively ruder. read more

so heres a quick update, THIS COMPANY IS A SCAM!!!!! so now I'm about to finish writing to the BBB for this stupid company. i just got charged an additional yearly fee for $43.30 on 11/15/19 even though i already paid for that on January 5th. according to the company since i signed up in march of 2018 for the hulen store that was originally supposed to be up and running by October i was in the October-Dec area so since the store didn't open up till January 1st and on that same week i was charged both the yearly fee and the monthly which made no sense to me but ok i already paid so my plans were to cancel this bullshit membership by December of 2019 but guess what? these jerks off are charging for 11/15 because since i signed up in 2018 my yearly fee is to be done on 11/15/19 and according to their shitty customer service they are blaming me and telling me that its my fault and that im responsible for it so they refuse to refund me my money even though i already told them that i don't even go to their stupid gym and that i was just about to send a letter out to cancel it. this company is a scam and im already getting ready to report this to the BBB. i told them i was going to dispute this charge i even went straight to the gym to talk to a manager which non were available because you need to talk to a customer service rep on the phone. but the lady who helped me even said that i should only be charged once per year and that i should get a refund but nope i told her that customer service said that its my fault and that im responsible. read more

Fitness Connection - as you can see they ignored responding through the BBB also. its been close to a month for them to respond and they refused. SCAMMERS - Gyms Near Me - Fort Worth, Texas

Literally, the WORST customer service ever. I have been calling for weeks trying to cancel my membership before getting charged the annual fee and I have never once gotten through to anyone. I have waited as long as an hour and a half on the phone and still, no answer. I am currently on hold at one hour and 20 minutes. I have also tried going in person to cancel and received rude customer service. Seriously just disappointed in the response I have received from the company. Still on hold. read more

They are not professional at all. No one cleans the gym and they are very lazy. Horrible environment.

Lol I came here with a friend because I was in need of a second workout. I went online and filled out the form for a free 5 day pass. I showed up at 8:45 and was told there's no guests after 9. What? Maybe y'all should read the conditions y'all put on your passes because it says after 10 pm. I'll add a screen shot of the email y'all sent me since y'all forgot. Slightly embarrassing for a gym to turn away a potential member do better y'all read more

Fitness Connection - Rules for guests - Gyms Near Me - Fort Worth, Texas

I love this gym but the promise of 24 hour fitness was what lured us in to drive out of our way to come here. A year later and still not 24 hours. AND they billed us for yearly fees twice! Once in January and once in November. Unacceptable! I will only change my review after my husband and I are credited for the double billing AND the gym is 24 hours. So Corporate Katie, don't bother commenting unless that is what you've come to say. read more

Equipment is in good condition and taken care of timely. The drawbacks are not the gym itself just way too many members, especially in the evening hours. 6-8:30pm is a headache to workout. The area is in desperate need for another competing gym to relive the overcrowding. read more

I was automatically switched to them by Youfit when they closed their nearby gym. I took the tour and decided to cancel the membership. That's when my troubles began. They didn't cancel it and kept charging my checking account for a $22/ mo membership. I went to the gym three times to tell them to cancel me and return my money. Manager said on my final visit that I had to call the corporation office to terminate my membership and get my refund. ( I never did one workout there, just a visit). I had to go to my bank and have fitness Connection Hulen blocked from my checking account. Charges still kept being made. My banker told me they were a problem as they can change on vendor number digit on their billing and still charge my checking account. I HAD TO GET A NEW CHECKING ACCOUNT!!! The gym is well equipped but they are crooks. I never got my money back ($200). read more

Staff friendly, lots of TVs and beautiful restrooms. Kids club has 25 iPads for kids and 75 TVs throughout the gym workout turf is for everyone. And the gym is clean read more

Super nice facility, nice options on classes. There is a private women's work out area, there are saunas. Employees are helpful, variety of machines, I find the best time to go is in the morning. Since this is a new facility it's is crowded in the the evenings. read more

I am in love with this place! Not only is it HUGE but has so much equipment. There is even a sauna, which I am sitting in right now. Got a trainer with UBF & he is kicking my butt. I am super out of shape & getting that extra push is great. Ladies they even have a women only workout area. There are classes, even spin & a childcare area with a movie theater, tablets & toys. Oh & everyone I have met is super friendly. I am so happy I changed gym. read more

I moved to the area not too long ago and have loved coming to this gym. I'm glad they have a women's area that allows more space to do the workouts I enjoy. The place would get 5 stars but I had an interaction that rubbed me the wrong way. I have a service dog for vision and balance. No one is allowed to touch her and she performs her functions like she should. I've brought her in a handful of times and today unfortunately I was met an employee scoffing about her. I explained that she was a service animal and he rolled his eyes at me. It's unfortunate to be met with rudeness when you have something that affects your body and is out of your control. Maybe some training for the employees in regards to this would be helpful. read more

I come to this gym when I'm visiting my sister and for work. I live in the Houston area and frequent the Fort Worth area often because of that. I come in between 6-7am to start the day. I usually have no issues in doing so but today 3/16, seemed to be different from the experience I had with the representative at the front desk. I was here all week and had recently paid my monthly fee. For whatever reason, on the accounting and billing side of things, the cards on file aren't being automatically debited. I've spoke with customer service previously and my home gym in Houston and they've assured me, my account was fine. Today, the childlike representative with fans for lashes, chlorine bleached hair, and poor manners, asked me about my account. I told her politely that I just paid it less than a week ago. She said well you have a balance. I told her there's a card on file ending in 2800 that has been selected for autopay and to charge that card. I spoke to her in clear and concise English. I told her twice to use the card on file that ends in 2800. I'm not sure if she is developmentally delayed or if it's just poor comprehension skills, but she should probably have severe accommodations if she's going to be at the front desk. She proceeds to cop an attitude with me and turns the computer to me to show me every card I have on file and repeats every card numbers last four digits. Third time, I tell her, it seems to be an accounting issue and you need to charge the card ending in 2800. Every card on that account should work. If she charged that card or not, it wouldn't have been an issue. There also should only be one card on there. I've been charged more than the ten dollar fee for consecutive months and not one representative can tell me anything else outside that it's a billing issue or a return issue. I've sent the only two billing addresses on file (one in California and one here in Texas.) i didn't go into depth about the issue with accounting because that's clearly not something she can comprehend nor do I have time, or want to, when it's 7 in the morning and I want to enjoy my workout. She then dismissed me and says "I'll just talk to accounting you don't need to do anything else." So instead of doing what I told her the first, second, and third time, she finally gains the common sense to just charge the card. Instead of being argumentative for 3 whole minutes, she could've just pressed the button to debit the card on file. I was here all week and no one said a thing about my billing at this location, so why are we discussing it now? Either, your employees aren't doing their job, lack comprehension skills, people skills, or, just don't give a damn. There is a way to approach people when there may be an issue with billing. There is also a way to do your job effectively and efficiently. I understand she may be having a hard time, hate her job, or just chooses to be willingly ignorant in her position, but it's not acceptable. I genuinely like this location and have a great time being here when I'm in town, but after this incident and how she represented Fitness Connection, it's a hard pass. An email will be sent to the regional and district managers. Please do better with hiring competent and compassionate staff. Thanks! read more

Wouldn't have signed up if I knew they closed so early. 7 O'clock on a Saturday? other than that's it's a clean gym

I was a member for years no problems what so ever come in and get my work out and go always cleaning the machines after I used and respectful to employees and other members,then I was trying to quit this judgment free and talking to a employee requesting to speak with a manager and the first thing that comes out of the so called new manager mouth is leave or police will be called come on I get threatened to have the police called for not agreeing on being charged for a last month ? Customer service judgment free what a joke,yes I raised my voice but in no way was it to be considered hostile,I left with out arguments or incident immediately.i don't need police brutality threats I'm 60 years old play the security video.what kind of training? I thought it was customer service first,do you drug test your employees , Derek the so called manager has been taking steroids that definitely altered his thinking pattern negativity,I find this as a threat to paying members, customer's Safety,now still being harassed for more money by calls . I'm not committing any hostile acts now ,now a law suit will be filed if this harassment continues.Clean up your unprofessional staff and dirty practices.Drug test and training are a must, customer service is the number one priority not threats of police brutality and arrest. read more

I signed up online for a membership because of the sole reason that I saw online there was a kids club. (Which did not specify the age range although I did look for it and could not find it). I come in (with my 8 month old baby in his stroller) and as I'm walking in the guy at the desk gave me the dirtiest look not knowing I was looking directly at him. And he asked if he could help us as if I was lost. I did not appreciate this whatsoever. He then proceeded to immediately say "you are aware of the kids age range, right?" In a sarcastic tone. I'm not typically one to make a complaint but this was very unappreciated and I am very disappointed. read more

Dude named Derrick was too lazy to look in the lost and found for me. He just assumed my Keys weren't in there when I asked for them. So I spent about 20-25 minutes looking for my keys. So I asked a different employee to check the lost and found for me and sure enough there they were. Derrick, don't be lazy just do your job dude. Your job is easy. Step it up kid read more

decent gym but local management is unwilling to manage. I asked why, during a European war, we were watching the Food channel and ESPN reruns, he said that corporate controlled the televisions, I called them, they said absolutely not, so he lied to me. read more

I have been trying to cancel my membership but no one answers the phone or they hang up on me. Now I got charged with my annual fee because "I did not cancel in time". They say they will not refund my money back. read more

I.... would definitely give this business a 0... . When my son and I first joined I was recommended a supplement for weight lose and didn't know I paid $55 dollars for it and my doctor said return it because I wanted a natural way to lose weight Fitness Connection manager said he would get my money back. From February to May, I have NOT received my money back. Then my account was hit four times in one day and I had to straighten it out with my bank to resolve my money issues. Now at this point I want to cancel. When I signed up for this gym they told me I could cancel any time.... BIG FAT LIE!!!!! FYI, IF YOU WANT TO CANCEL YOUR MEMBERSHIP YOU HAVE TO WRITE, YESSS, WRITE THE FINANCE DEPARTMENT AND GIVE A 30 DAY NOTICE, LIKE THIS IS A JOB......THEN THEY HAVE TO APPROVE IT!!! I AM MORE THAN ANGRY I'M PISSED. THIS IS WHY THEY DON'T DO CONTRACTS....... THIS COMPANY IS BUILT ON LIES AND DECIVING CONSUMERS. read more

Honestly a great gym. Could be a little cleaner in areas but it is what it is. That isn't stopping me from having a good workout. I'm not happy that multiple people from the staff have told me this gym is 24/7. Here I am on Saturday morning at 7am wanting to workout and the gym is closed. Sitting outside in my car along with six other people in the parking lot waiting to get in - They all look very confused as well. Stop with the false advertisement! The meaning of 24/7 = you are open TWENTY FOUR SEVEN, SEVEN DAYS A WEEK. read more