We do t come here often - just the occasional takeout day. My boys LOVE IT HERE - especially the milk shakes. My fav here is the Cajun fries - spicy but still tolerable served hot with loads of grease (didn't you know fat tastes good?!? Yum) Cashier and crew are usually upbeat and helpful. Cashier grabbed the bottled coke today but had to put back because it wasn't glass bottle as my son ordered. She took it in stride though. Music always going mix of pop rock r&b alternative. Feels like they cater to the younger set. Not us older post-boomers Be ready to pay top dollar - burgers start at around $10. Shakes are around $6 or 7. Bon appetite! read more

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I used to eat all the time at a five guys after my shift. I was craving this place badly for a while, and I was happy to find a place nearby. sadly, this place really sucks. because I used to work there, I know the whole menu and know what things you can and cannot do when you order. the hamburgers are expensive, but it's worth it because the toppings are free, so I always like ordering extra toppings on the side. They just completely ignored my request. I was like "fine maybe they forgot", so I go and ask them nicely if I could get them. tell me why the manager questions what did I want the toppings for in an interrogatory form. I am already a little introverted so I felt really awkward getting questioned what was I going to do with something I ALREADY paid for. those toppings are included in the price,so you are allowed to ask for a side of toppings. IT IS ON THE PRICE! I ended up not getting them because I didn't want to argue and the manager seems like she was already in a bad mood. I love Five Guys, but this particular location's management is disappointing and they do not follow the policies. read more

I love cheeseburgers. I am even a bit of a cheeseburger snob. But I don't have to worry about a thing when I go to Five Guys, because not only are there cheeseburgers great, but they're also really consistent as well. The fries are fresh cut fries and they taste great. I have given up eating fried foods for health reasons but every now and again I will cheat and treat myself to some french fries and Five Guys have some of the best, hands-down. read more

Five Guys - Burgers Near Me - Ann Arbor, Michigan

The server Steadman at the Ann Arbor location was very courteous and helpful and the burger was great! Much recommended.

Love it so amazing delicious and wonderful people. So very friendly and helpful. Thank you for a delicious meal!

We used to love Five Guys. Haven't been in a few years but had a craving. Went to our local store in Ann Arbor tonight and it had to possibly be the worst burgers we've ever had. Burgers were over cooked and "crunchy." Not just one but all three burgers. Needless to say, they were dry and not juicy like we like and have had in the past from Five Guys. Furthermore, they were extra light on the toppings and sauces. Barely any ketchup or mustard and don't get me started on the lack of lettuce. We used to get a nice crunchy full leaf (or two) on our burgers. Today, I was lucky to get four 1-inch pieces of lettuce. Not to mention, they completely left off the grilled mushrooms I ordered. Fries were so-so and overly salted. I don't know if mgmt / ownership changed or their employees were not trained properly or don't give a crap but the quality of the food is subpar at best. Before we ordered, I had even told my husband I actually love Wendy's burgers, plus they're cheaper but we opted for five guys. After eating our order, I told him next time let's skip five guys and go to Wendy's. Sorry, but we will not be back. $51 for three burgers and a large order of fries that sucked. read more

I really like Five Guys, I like the idea of free peanuts! This was my first time going and the service was good. The place was overall clean and there was a lot of seating areas. The place is not quiet because​ it is like a family sit out or just grab and go. When I went here I ordered a strawberry milkshake, cajun fries, and hamburgers with my fav toppings: lettuce, tomato, jalapeno. I personally do not like eating onions because it makes my breath smell. PL got a cheeseburger with his toppings: mushrooms, lettuce, onions, hot sauce etc and a fountain drink. The quality of the burger was good and I was so full we had the leftover for dinner. I recommend going​ with a group of friends! read more

Five Guys - Burgers Near Me - Ann Arbor, Michigan

A 5 for the actual burgers and fries and 1 for their online ordering service. This has nothing to do with the staff who are attentive and working hard and everything to do with five guys corporate policy. Upon entering the store after paying online,I noticed they do not provide a separate online line so you have to wait with everyone else, upon reaching the cashier I tell her I ordered online. The cashier shouts my name to the staff who than starts preparing my fries. Gee if only they had a separate line where someone could receive this information and start the fries immediately. In addition, they wait for you to arrive until they make your shake another stupid policy. Apparently they make your burgers in advance but refuse to make fries and shakes in advance to avoid a slip in quality. I admire their attention to quality but convenience matters for take out online orders. It took 15 minutes for an online order. First off eating takeout is always a little worse than eating in house. Secondly why don't you let the customer worry about if their fries get soggy, I am taking the food home, I can reheat it. I love their burgers and fries, but if you insist on the customer having to wait on their fries and shakes after arriving for an online order, I will continue to go to Shake shack or elevation burger who has my order conveniently packed ready to go in a separate online line pickup station. read more

Great food and great service. Everyone seems to enjoy working here and yet food is made quick and accurately. The place is very clean as well. All in all an amazing experience. read more

My boyfriend went in there to get some lunch and the women behind the counter was beyond rude. she spoke with an attitude the entire time, said she didn't have change for a 100 without even checking and gave him a hard time about it and made multiple people check it. After all that he got 3 drinks and she said she they didnt have cup carriers even though he was looking right at them and pointed them out to her and she again gave him an attitude. it's disgusting to me when people treat others like that; he never gave her an attitude after she did the entire time he never once said anything mean and yet she was rude the whole time. read more

5Guys has gone downhill. My cheeseburger was dissapointing, and the tomato on it was almost completely white (not ripe). The shake and fries were sadly mediocre as well. I was dining with a vegetarian who was excited to try the "veggie sandwich". Unfortunately, it wasn't good enough for her to eat more than half. Just burger toppings without the burger. Worst of all, this bag of underwhelming food cost us almost $50 and my stomach already regrets the meal. Won't be back. read more

Rude employees, slow service. Also, EVERY TIME I order a shake, they give me vanilla. Every damn time. I specify the flavor at the cashier or on DoorDash, and every time it's vanilla. If I'm in person I'll go back with my receipt to correct them and then act snooty and inconvenienced as hell. The team definitely needs a re-training on how to use tickets I guess. Twice I've ordered a drink only to see that 90% of their drinks are out of stock. It's just common courtesy to tell paying customers ahead of time before they spend the money that you don't have any drink flavors... read more

Great burgers. prices a little too high the fries need to be cooked a lot more they're just limped. I've never had a problem.

The food and service here is incredible!! Very friendly staff, the store was clean, and our meal was tasty! We'll be back again!

You have to come here for the pop machine alone, they have Coca Cola Freestyle machines. Also known as the Lamborghini of pop machines (literally designed by the same guys involved with Lamborghini design), it offers you every single kind of Coke product known to man. We are talking obscurities such as eight different types of diet Fanta, eight Powerade zero flavors, six Minute Maid Lights, a regular and diet vanilla Barq's, three Pibb Zeros, eight types of Diet Coke (seven more of Caffeine free Diet Coke) and eight different Sprite Zeros. That is just the diet stuff. Regular has even more selections. They even have all the flavors of Dasani and Hi-C. Magic I tell you. I can sample all day here. See all the choices here: http://coca-colafreestyle.com/ I have to drink diet drinks myself, it's not a choice. Usually when I go out there is a diet cola, sometimes a lemonade or lemon lime pop to pick from too. The only other choices are usually unsweetened iced tea or water. To go from that to 50 plus to choose from is just kind of incredible to me. I am probably being a total geek but I felt like a kid in a candy shop the first time I stopped in here. The food is good of course but no different than any other Five Guys. Been to one, been to em all. Staff here seems happy and service is good and fast. The only downside is parking. I just hate this mini mall's too narrow and far too small parking lot! I have to take James so we can park in handicapped, otherwise it's a nightmare. Yes, I use my poor husband for better parking, he doesn't mind. It's all about the pop machines. I pick this Five Guys every time over the others. read more

Five Guys - Best pop machine EVER! - Burgers Near Me - Ann Arbor, Michigan

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Greetings Fellow Yelpers: There are a number of top quality burger places in A2 and even some back home in SFO (even though the militant vegans have managed to drive a few out of town...) so when I'm near the M-17/US 23 interchange and feel like a good ol' double-decker cheeseburger, I head over to Five Guys. I like this location the best since they have *a few* parking spaces unlike the location next to the UMich campus (sadly, now closed) which has ZERO parking spaces (I refuse to pay for parking for lunch). I have the best luck getting parking with early lunch as they open at 11:00 a.m. or after the big rush after 1:45 p.m. or so. But I agree with Liz that with so many other "popular" occupants in that tiny strip mall (Starbucks, Noodles, ice cream place, etc.) the parking situation is challenging at best. I've seen people park near OfficeMax or in the next lot over and then walk to Five Guys (may also be good for working off all that fat). Beyond the burgers, which are fresh and tasty (and satisfyingly greasy), there are three reasons why I come to Five Guys: 1st: The Fries. Now if you were raised believing that McDonald's french fries are the holy grail of fries, then continue down Washtenaw a few more seconds and Super Size that Value Meal #1 or whatever you have with your McD fries. Five Guys fries are completely different. Unlike McD fries which are made up of reconstituted potato mush and formed into "fries", Five Guys fries are actually sliced up from real potatoes and fried in peanut oil. They are quite a bit thicker than McDonald's fries and are intended to be soft instead of crunchy. That's because they don't coat the outside of the potato stick with a heavy layer of starch or "crisper coat". Besides being delicious, these fries also heat up very well in a toaster oven which you usually cannot do with other fries. A great late night snack! 2nd: The Coca Cola Freestyle dispensing machine. If you cannot find a drink you like from this machine, then I can refer you to an excellent shrink who can examine your head real good. Yes, there's a separate ice tea dispenser but apart from that, this one machine can give you pretty much anything you want. I prefer club soda and can almost never find it at a fast food place so I was uber happy when the Freestyle dispensing machine went in at this location! 3rd: Roasted and salted peanuts in the shell. And at the best price: FREE! If you are allergic to peanuts, you have my sympathies and condolences and enjoy your Value Meal #X at McD's down the street. Please DO NOT come in, go into anaphylactic shock and force Five Guys to end the "roasted and salted peanut" gravy train for the rest of us. Note: they do cook your meal to order so it sometimes take awhile for the food to come out so I usually enjoy a small tray full of peanuts to pass the time. My only complaint is that I've seen a few people abuse the free peanuts (not as in molesting the peanuts although that would be pretty weird to see) but I have to call out the dude in the dirty blue "Members Only" jacket who bought a small Coke (no burger or fries) and then proceeded to wolf down *at least* half a dozen bowls of peanuts! Talk about feeding time at the trough! Soooooo Weeeeee!!! What gives me the willies is that he was licking his fingers the whole time and when he went back to get more peanuts, he held the metal scoop in his hands! Eeeewwwww! From that day on, I have used one cardboard tray to scoop out my peanuts into another tray and used the original tray I held as a tray for the empty shells. No more touching the metal peanut scoop for me! Happy dining! read more

Well, if the food prep guy has a hole right in the front if his mask, logic says it's spewing breath at higher velocity onto your food. You can see who on the line touches their face the most--just check out their dirty masks. read more

Made an order online and as I was around the corner, I called to verify my order. Ava picked up the phone and told me they were closed and "too bad"... She said I can call back the next day to get a refund. I called right back and spoke with the Evan (the manager) who told me he will refund me right away. After four calls with different "managers" and 22 days, I have still not received my refund or an apology. What a JOKE. Terrible customer service. Five Guys needs to train their employees better. read more

There was not anything in particular about this Five Guys that stood out for me - I will say the service was relatively fast and I got my order in about 5 minutes, but other than that, this was the typical fast food experience. read more

There are peanuts out and about so don't enter if you're deathly allergic, and warn your deathly allergic little cousin. The burgers are quite tasty. The fries are pretty good. Pro tip: get two smalls instead of ordering the larger size. read more

I really like being able to construct my own burgers, so this place is perfect for me. My normal go to order is a little hamburger. I do love cheese, but have noticed for whatever reason, I don't taste the cheese as well, so instead of paying for something I can barely taste, I opt to have a burger w/o cheese. Since I've been destroying my healthy eating this month, I wanted to eat somewhat healthy and order my little burger bunless. I had just assumed (I know my fault) that bunless meant they wrapped the burger in lettuce, like In & Out, but nope. They just plopped all the ingredients in a small tin box. I wish I would've taken a picture but was too hungry to care. It was pretty good but a little time consuming to eat, since I had to cut up every ingredient into smaller pieces. The burger itself had a slight oily/greasy taste but the fries helped to soak it up. Next time, I'll definitely ask if they can wrap the burger in lettuce or just get a regular little burger with the buns. They also have one of those pick any soda drink machines, which can be overwhelming but I was disappointed they didn't have dr. Pepper. Yeah, it's coke products and mr pibb just isn't the same. I would give this location and food a 3.5. read more

This location was great. My burger was exactly as ordered, cooked fresh, and came with a huge side of small fries. No complaints here! read more

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This is the first burger place I've ever been to In my life that told me the only cheese they have is American cheese. First of all american cheese isn't cheese at all oh, it's a pasteurized cheese product. So for this place to even call themselves a burger place is laughable at best. The burgers are somewhat tasty that's the only reason I'm giving it to stars or else it would be one for me read more

I didn't want mayonnaise on my burger even tho I told y'all wth if wrong with you people who puts mayonnaise on a Burger, you most likely have a brain deficiency or just something generally wrong with your way of thinking if you think that's right read more

I like how you get peanuts with your dish and the burgers are delicious. Now I'm vegan but for people who are vegan or vegetarian I would totally recommend this. read more

I think they recently had a change in staff, because a lot of the old reviews sucked. This was the best 5 guys I have ever been to. The people that worked there were super nice and talkative. Great place read more

I have to start out by saying I'm not a huge hamburger person. Now, with that being said, Five Guys May have changed my mind. I ordered a double burger with ketchup, mayo, mustard, lettuce, and tomatoes. I also ordered a small fry. I love the fact that they peel and make their own French fries. They are a little on the greasy side, but I just put them on some napkins and ate them from there. Back to the burger. This had to be the best burger I've ever eaten. Fresh is all I can say. The staff there go beyond any staff I've encountered in a fast food restaurant. So kind, so polite. I asked one of them if they were always friendly and happy like this and his reply was "yes, seven days a week"! He smiled the whole time he waited on me. That means a lot to me when I'm paying for a meal. The fries were tasty with ketchup and malt vinegar. Oh and they have peanuts, to munch on before your meal is ready. (You pick up at the counter when they call your number) Just to clarify this is the Five Guys located on Washtenaw in Ann Arbor. Go try it. You won't be disappointed. Update review:Terrance, the manger, waited on me today when I went in. He was just as nice and polite as all the other employees I've had wait on me. I hope he gets something special for being such a great role model to his employees! read more

Was not a good visit. One of the burgers was under cooked. What was really upsetting was the amount of ketchup. Was literally enough for four fries. When asked for more was given enough for another four fries. This is ridiculous when paying for $30 worth of food that I cant get ketchup and it's like that everytime. I will not be returning. read more

This spot has the worst customer service I've ever experienced when only picking up a take out order. The black guy at the front that takes the orders was extremely rude the second I walked in the door and treated me as if I ruined his day . Won't be returning to his store or any other if that's how employees treat customers read more

I have so many weird food allergies I've nearly given up trying to go to chain restaurants. However, the staff at Five Guys are great. The last few times I've been in there, regardless of how long the line is, they always have one person follow my burger and make sure it's free of any veggies or other things I can't eat. It's awesome and make me keep coming back. That and the fries. Those fries are to die for. And the coke machine is a big hit too. Love trying our random drinks with that. read more

Five Guys is solid when you're looking to satisfy a burger craving. It's set up somewhat like an assembly line. You place your order at the desk, they give you a receipt with a number and you move around the corner to watch your burger made. There's something amazing about seeing your food being made right in front of your eyes. The staff is always friendly and the food is always hot. The portions are pretty generous as well. Since one burger is enough for me, I usually get the little bacon cheeseburger. The French fries are plenteous as well. The bag is usually overflowing with extra fries at the bottom. You can also add a variety of toppings ranging from jalapeno to green peppers even A-one sauce. They have a standard combination of toppings called The Works. I usually get this. They have the fancy soft drink dispenser where you can customize your drink and add different flavors. And they even have free unlimited peanuts for you to eat while you wait. Every time I've been, my service has been top notch and my food fresh and hot. The prices are a little on the high side. You're looking at about $10 for a single-patty burger and an order french fries. I can honestly say in this case you get what you pay for so if you're in the mood for a nice fresh hot burger and fries, Five Guys is a good option. read more

Very poor service. We just ordered fries and they forgot about us, serving half a dozen people who got there after we did.

Amazing place amazing food! I ordered 3 burgers and 2 fries My burger was amazing, little sloppy but that's the name of the game. My last two burgers were wrong they got them mixed up read more

Horrible experience. Ordered through GrubHub which showed they had shakes, they didn't but we didn't find out until the driver arrived 15 minutes late. We ordered 3 fries and received one. The burgers we're smashed. They included more than 70 ketchup packets for the one small fry, and those we're all thrown in with absolutely no thought it care for how things were packed. The driver said GrubHub will refund my money, they better. Avoid this pathetic excuse for a restaurant unless you really love being disappointed. We tried to call but they picked up the phone and immediately hung up on me even though they didn't know my number, I think they just hang up on customers when they don't feel like dealing with it. read more

Five Guys - Yep, for one small fry. There are more outside the frame, ridiculous. - Burgers Near Me - Ann Arbor, Michigan

This place mainly gets 3 stars because of the fries (which were very good and i recommend getting them Cajun style and at either a small or regular because they do give you alot) and the pop machine, which is interactive and have about 100 pop choices (give or take). As for the burgers, they are OK, nothing special. There burgers remind me of Wendy's to be honest and if i wanted Wendy's, then i would go their. I also am not a fan of the fact that they don't have ranch (me personally, i think ranch is the ketchup of the 21st century) and of the fact that their menu isn't that big (about 10 choices give or take). Overall, this place is very very very over hyped. read more

Just like the other Five Guys- it's a pretty decent burger. and fries. I personally like the cajun fries and am more about the little burger than a regular. However, the Coke machine with its multiple choices always makes me happy because I can have like 3 different types of drinks in my small glass. The downside? There's not a ton of parking in this little strip mall area which shares its parking with a Starbucks, Sleep Number, Noodles and Company and Coldstone (so you get my drift)....You can always park on the opposite area and walk over, which I've never had a problem. read more

Absolutely love Five Guys Burger AND fries!!! Wish there was more around. And I like their coke free style machine!! read more

Five Guys - Heaven. - Burgers Near Me - Ann Arbor, Michigan

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Burger was good, not too greasy. Good flavor overall. Like the toppings offered. However, I was still hungry afterwards! read more

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It's always a bit dirty at this five guys. Never ever seen anyone try to clean the floor. .i always walk in to see mostly dirty tables. Floor is often slimy and slippery. One ice maker is always broken. Other is over flowing with ice.... ridiculous . Sad this place is perpetually mismanaged... bathrooms dirty. Apparently the sixth guy cleans, too bad it's five guys. read more

I always order the same little cheeseburger with green pepper, lettuce, mustard, and pickles. It never disappoints even if they don't have a really good mustard. I like the reasonably new Coke machines they have. At every fast food restaurant where I've used one, they provide the most consistent quality soda. Push the bar for ice and then press a few buttons and it magically fills your cup with perfectly mixed ingredients. And then there is Five Guys on Washtenaw. One of their Coke machines appears to have an ice problem, as the tray is always filled with ice and the floor in front of the machine has standing water. I don't go to Five Guys that often. That the problem has persisted over at least my last three visits makes me wonder why it hasn't been repaired or replaced. Tonight, the other machine had no ice and no low calorie drinks. The problem machine had no Coke Zero. Somehow, I always expect more from Five Guys. read more