I had a patty melt Ehhh so so Nothing to write home to mom about Service was good Ambiance , inside tables were dirty and so were the floors Not impressed guys , c mon you can do better read more

The food was...ok? Our group of middle school girls were not really impressed. The service was great. The employees were very friendly and welcoming to our group of 15. read more

Ordered 2 simple burgers and fries and a drink via Uber Eats. First time customer. They could not even get the order right. They smothered both burgers on melted cheese. I'm not able to eat dairy. They were not salvageable. As always neither they nor Uber Eats owned it. To make it worse they closed and so I was out of luck and out of dinner. They suck. Uber eats sucks. Go elsewhere. I called the other store. They didn't care either. Bunch of one star but five jerks. read more

Called and called 20, 15, and 10 min before closing and no one answers and door was locked 10 min before closing. I just wanted fries. I called outside the door and could hear the phone ring. So much for fast food. First impressions last. Fail!! read more

Standard five guys quality burger...but damn, the attitudes at this location need some improvement. Quality meat, cooked smash style with fresh toppings...bun is light and fluffy. The don't-care attitudes made me want to go to the South Loop location instead, but I was on a bike and too hungry to travel further. I would recommend Five Guys, but not at this location. If this was my first time at Five Guys I would not visit this, or any other location again. read more

Most efficient, delicious, great service, and cleanest fast food I have experienced in a long time. Had a train to catch at 6:30 pm. Went to a deli on restaurant row Randolph. CLOSED. I was so bummed. Started making my way to down Randolph towards Union Station and my choices weren't getting any better. Au Cheval stopped take out according to their phone recording. Their website states differently, but I had no time for that and moved on. Stumbled onto S Clinton and saw Five Guys. YES! Cheeseburger and strawberry milkshake - please! Everyone here was giving . read more

food is great at five guys always. Got the cheeseburger love that you can get free peanuts and the fries always hit the spot. Service could be a lot better at this place. Pretty clea nas well read more

Despite being a big burger fan, I had never had Five Guys before and decided to give it a go last night. I ordered delivery through Amazon Restaurants because I had a promo code for a discount. 15 minutes later, I got a text message saying they cancelled my order. I was not happy about this but had already hyped myself up for the burger, so I ordered delivery again, this time through Postmates... and they didn't cancel the order this time, which made me think that they cancelled the first order because they were bitter that I got a discount. The food was pretty good. I got a bacon burger and added lettuce, tomato, pickles, mayo, and BBQ sauce. The double patties were nice and juicy, and the burger was definitely what I was craving on this late night: pretty greasy with generous amount of sauces. I also got an order of cajun fries, which were a little soggy and greasy (the paper bag and napkins were drenched in grease) but had okay flavors, although I'm not sure it was worth $5. My accomplishment of the night was that I can now say I've had Five Guys. The customer service could be better, and I thought the fries were a waste of money, but the burger was pretty good. read more

Five Guys - Bacon burger and cajun fries - Burgers Near Me - Chicago, Illinois

Wow these ratings are lower than I expected - Five Guys is one of the best burger chains! They do lettuce wraps really well (as in the piece of lettuce is big enough to cover the patties, and the foil wrap keeps it from turning into a soggy mess like all the other paper wrap places), and I'm also a fan of their grilled cheeses. I feel whatever on the fries. I suggest ordering ahead on the app if you're going at a peak time - it'll save you from the potential wait and also from the ire of the overworked team...would give 4 stars if not for that read more

Been awhile since I had Five Guys... I forgot how filling these burgers are and they're double patty, but they do offer a "Little" version of the same cheeseburger so I'll go with that next time. Whoever came up with "Best" fries is a liar.... while they appear to be from real potatoes, they're so soggy and can take a brown paper bag to clear in seconds. Free peanuts like most locations gives it the Five Guys go. Lessons learned: Little burger, no fries and maybe a milkshake if I wanna splurge and grab some nuts. read more

On Monday, 12/16/19 we placed a very large order for delivery by Door Dash. The Door Dash delivery woman brought a single sandwich from another vendor (which we did not accept). She indicated that she "might have delivered our order somewhere else." Five Guys blamed Door Dash and Door Dash said there was nothing that they could do. Not even an apology ! And the charge is still on my credit card, and still under protest. Forget both of these vendors ! read more

First of all, most of these negative reviews are garbage. People are complaining about delivery service that has nothing to do with the restaurant. As someone who works for a major delivery service, let me say if you've had a negative experience, it's most likely not a reflection on the customer service at the restaurant. That said, who doesn't like Five Guys? If you don't like a burger from Five Guys then you don't really like a burger. It's kind of like thin crust pizza. If you don't like it, you don't really like pizza. I digress. The burgers are perfect. With the exception of bad experience in Atlanta, Five Guys never disappoints. The fries are second to none. Shakes are fantastic. I've been to this place in numerous cities and always get the quality of food that I expect. (Cough...except Atlanta...cough). Why did I decide to write a review today? Because THIS location in Chicago is my favorite. I have been to this location more than any other. This location is the best because of one thing...CUSTOMER SERVICE! The people who complained about customer service at this location SIT ON A THROWN OF LIES! The employees here are always friendly and helpful. They always make you feel like you belong here. I give props to management for creating a positive atmosphere where a frequent traveler such as myself can come, sit down, eat the quality burger and fries that they are expecting, and feel like they are welcome. Located a short walk from Union Station, if you're traveling and don't have time to venture out to try some of that legendary Chicago cuisine, head north on Clinton St. and treat yourself to a National Treasure with great service to boot. read more

[Slow Service] [Unmotivated] [Dirty] Love Five Guys, but this location is garbage. Do not dine here, I would not trust the employees they have at the location. There are gnats (little flies) flying around the trash cans. Expect a rude response to any question. Rush hour for lunch time and two employees are manning the whole restaurant. Waited 20 minutes for a burger and fries. read more

Here's what you need to know: mediocre and overpriced burgers. Fries are good, only when fresh out of the fryer. 5 guys WAS all the rage when they were new and cheap and only catered to untapped small markets. This is a classic example of a very well marketed mediocre franchise, which is all hype. The cheeseburger is $9 and just meh - Meat quality is good for a chain, but under seasoned and certainly not "crispy outside soft inside" as they will have you believe. The Cheese is mediocre and the mushrooms are bland and slimy. The food takes about 7-10 minutes with no line (as in literally zero people ahead of you). Every 2 years I get swept up in the hype and go back to 5 guys but alas, have never had a good experience. I would not recommend going to 5 guys in Chicagoland which has some of the best burger places in the nation. read more

Five Guys - Those are some serious (bacon) shakes... - Burgers Near Me - Chicago, Illinois

$10 satisfying meal. Decent ingredients. Excellent portion and price. Supports privately owned small potato farms. LITTLE BACON CHEESEBURGER ($6.69) -- I like the option of grilled onion and mushroom as they are my faves. Single patty in perfect temp. NOT as juicy as advertised [I didn't feel The Lard, lol]. BACON was perfectly crisp and seasoned. LITTLE FRY ($3.09) -- real potato? Yay! Good seasoning. VENUE -- clean, organized, plenty of seating, and comfy. SERVICE -- Kevin has a good sense of humor by indulging me in deciding add-in ingredients. read more

Five Guys - LITTLE Bacon Cheeseburger and Fry - Burgers Near Me - Chicago, Illinois

I'm hungry when I went to this resto. I can't choose fast because they have a lot of dishes on their menu. From drinks to dessert. They have a nice set up of their table. The floor was clean. The tables were arranged properly. There are a lot of people inside so the limited tables are vacant. The waiters and staff are too busy assisting their customers. The only problem for me is that no one assists me because they are too busy. There were only a few waiters. So I recommend that it's better that they have more staff in their resto. But their food was good. It's delicious and yummy. Maybe I will try their burger next time. read more

Not my first visit to FGs but my first to this place. I only went because there was no line. Place was clean and staff is fast and friendly. Bigger con is the price. I mean wow. Burger, Cancun fries and a regular drink $17. No nada nicks... got me once that's it. read more

The food was average so it was very 3-star appropriate. But the PACKAGING was a nightmare. Last night we ordered food through DoorDash mainly because it had the quickest delivery. Yes, indeed the food arrived within 20 minutes after placing the order. The food came in a grease-soaked brown bag, fries spilling out with no sealing whatsoever, left on our apartment's pickup counter. It was disgusting to even pick up the food. With coronavirus going around and restaurants offering tamper proof sealing and protections, five guys' food packaging was temper-inducing and virus-inviting. There was not even a plastic bag around, so the oil from the fries was soaking not just the brown bag but also the pickup counter it was placed on!!!!! GROSS! We tried only eating the parts that weren't touching the bag but I am not sure if that was successful. I guess if we get coronavirus we certainly know where we got it from as we've been staying at home and this was our first time getting food delivered in almost two weeks :) And indeed the first time getting unsealed food delivered. read more

Great service! Fantastic food! Clean location. Big smiles from staff. Highly recommend Five Guys! read more

Five Guys - a table full of burgers and fries - Burgers Near Me - Chicago, Illinois

So I had a BAD experience with Five Guys in Burlington, MA and the regional manager and HQ asked what they could do to correct it. I simply asked for a refund but instead sent me a couple of gift cards. That was nice of them or so it would seem. I went to this location and placed my order. I swiped one of the the cards and entered the pin number at the terminal in front of the register - it didn't work. Same thing happened with the other card. The cashier said oh no you have to use a different machine which was about a foot away. I stepped over to the machine she pointed to and she said now use your card here so go ahead and swipe it. I swiped the gift card and a mechanical leg shot up and kicked me in the balls. She then said OMG, I am so sorry. I meant the machine next to that machine. Please swipe your other card this time. I swiped the other card and a robotic arm extended and slapped me in the face. She then said, thank you for coming to Five Guys, have a great day! Moral of the story: if you give Five Guys poor feedback, they will send you invalid gift cards. I would have preferred for them to tell me to go f**k myself but instead got a kick in the balls and a slap in the face. read more

I stopped in for lunch on a Friday afternoon and had a really good meal. Decor: It's a Five Guys so the decor is standard: it's bright, clean, and set up with nothing to hide as you can see your burger being made every step of the way. There is room for a line (that will GROW at lunch) and plenty of tables of varying sizes to choose from. They also play some solid tunes! Bathroom: Again, it's a standard Five Guys bathroom: clean, bright, inviting. Staff: The staff was VERY friendly and very FAST (both with taking my order and preparing the food). Another thing that is pretty obvious is that they seem to like working there, they seem happy and energetic. In fact, I think the staff here is one of the nicest and most courteous I've ever experienced. Not only were they friendly, as I mentioned, but they were eager to help anyone no matter what they were doing! A guy who was mid-changing the garbage offered to grab a woman napkins that she inquired about and the guy putting the finishing touches on the burgers had a new patty cooked b/c I overheard him say "this isn't how we do things here, guys!" and discarded the sad looking patty. Also, there was a woman "working the line" and introducing people to just how Five Guys works (b/c this is a new location). WONDERFUL staff. Food/Drink: I only had a burger and Little fries and both were prepared to perfection. Seriously, the burger (2 patties standard!) was cooked perfectly and tasted so fresh! I also had the free peanuts - I love the peanuts - and a water. Everything was A+! Value: For the price, you can't beat the solid burger & fries combo at Five Guys. Both taste wonderful and are pretty cheap as well. Naturally, you can get a burger+fries cheaper somewhere else but not of this taste and quality. Five Guys, to me, is part of my Holy Burger Trinity: In-N-Out, Shake Shack, and Five Guys. You will be hard pressed to find a better burger than these three, even at small mom-and-pop shop. This is a solid spot that I will continue to come back to again and again. So glad FG is finally here in the West Loop!! read more

I came here for lunch day because we didn't know what else to get. Although the line was long and the burgers were pricey, it's always like this anywhere I go! Can't complain about that. The guy at the front that was helping me was really friendly and I would totally come back here whenever I decide I want another 1,000 calorie burger. Probably not anytime soon. But it was delicious ! read more

Five Guys - Burgers Near Me - Chicago, Illinois

It was nearly empty during the lunch hour and I found out why. Basically they gave up. At least half of the peanuts are stale. Burger came out no more than medium rare, and the bun was soaked with juice. I sincerely do not know what people do when they go to a burger place in Chicago. Do they compare it to McDonald's or Burger King? Every one of them I've tried that is supposedly so great, is substandard and definitely employs bad cooks. It is very strange. read more

I like the food, always a little bacon cheeseburger and small fries but I don't normally come to this location. The service sucks. They're too cheap to put out plastic tops for the ketchup containers No lemon slices for the water. The guy had 6 burgers lined up filled with fries before he started calling numbers. I don't like being upset when I eat. I won't be back read more

My friend came here yesterday. And I bought our food here in this place. I just ordered a Bacon Burger, Bacon Cheeseburger, Cheeseburger and Hamburger. I choose a different kind of burger to taste what's the best. Hamburger has two fresh, hand-formed patties hot off the grill and placed on a soft, toasted sesame seed bun. You can choose as many toppings as you want. Cheeseburger is a two slices of Kraft American cheese melted between a pair of fresh patties and placed on a soft, toasted sesame seed bun. Cheeseburger is a two slices of Kraft American cheese melted between a pair of fresh patties and placed on a soft, toasted sesame seed bun. Bacon Cheeseburger is a pair of fresh patties hot off the grill with two slices of Kraft American cheese and two strips of crispy apple-wood smoked bacon. Placed on a soft, toasted sesame seed bun. Choose as many toppings as you want in any kind of burger you ordered. We loved the Bacon Cheeseburger burger. It was amazing and yummy. read more

Customer service is horrible at this location. I called to clarify an issue with order placed online, and the woman on the phone not only had an aggressive and unnecessary attitude, she hung up on me. Move on, there are better Five Guys to spend your money at. read more

This review does not reflect on the staff and service, which were perfectly fine. This review is specifically for the food quality and price. Long story short: The food is average. The price is completely absurd. All that you see in this restaurant are miscellaneous reviews stating that Five Guys is above and beyond better than the competition. Absolutely not true. This burger is hum-drum average. My personal favorite review that I seen was one that was printed on my cup, which stated, "Best $5 Burger out there!". Please point to me which burger I can order and leave the restaurant with only $5 less in my wallet. read more

Should be able to give a negative review on this one because this is beyond ridiculous. Went to this store at approximately 845 this evening the sign is brightly lit up as "OPEN" There are customers inside eating. I try to open the door and it's locked. I check the times on the door, look at my watch, look at the brightly LIT "OPEN" sign and try the door again. Nope it's locked. Stand there for a moment then a male employee comes to the door and cracks the door open and says "We closed" maybe he saw my confused look because he follows it up with "hey lady see the blood behind you well its mine and I got jumped so again we are closed" shuts the door. I'm so confused by this exchange I just walk away shaking my head. I leave confused as to how you getting into a fight has anything to do with me getting a burger? I walk to my condo drop off my luggage and head back to Union Station hoping to get something to eat after my long day of work and guess what Five Guys sign still brightly lit saying "OPEN" and now doors unlocked and they are serving people. Seriously?? How is that the way to operate a business? read more

What a rip off. Over $10 for a "little bacon burger" and small fries, no drink. No lunch combo option. Fries were greasy, soggy, undercooked and not salted; I didn't grab salt cuz I saw the season salt shaker but they apparently forgot and I had none at my desk; thank goodness for ketchup but still bad. Burger is fried on flat grill, and Indeed "little" as promised, for $6.29, WITHOUT cheese, and even smaller since a big chunk fell off it ONTO THE WRAPPER (not the counter or floor,) but instead of the person putting it on the bun, she tossed it in the trash. WTH? That was about 50 cents worth of the burger! I shouldn't have made them give me another patty. The only good thing I can say is the bacon was crisp and good, and I got the guy to put extra Bbq sauce on it, but that didn't make up for this drastically overpriced waste of a lunch break. First time and last. There are 100 other places within 3 blocks. Why bother? read more

Great burger, better service!!! Came in looking for just a quick burger. Burger definitely calmed my hunger and while it was getting made got to chill and talk with the guys behind the table. Great work fellas!!! read more

By far the worst FGB experience we've ever had. The burger was gray, the onions were cut the size of quarters, the fries were over cooked and very greasy. Even the pop was nasty - I tried 4 different kinds to make sure it wasn't just me. We were the only customers at 7pm on a Friday night so that should have been our clue. The worst part is that I'm fairly certain an employee stole my husbands wallet. He used it to pay and like I said we were the only customers there. After we ate we walked outside the front door to the car and he noticed it was missing when he reached for the keys in his pocket. He went back to ask if he left it inside but the employees were very rude/short. Not very smart criminals. :/ Thankfully we canceled the credit cards right away because some jerk tried to use them an hour after we left. Five Guys just lost our business for life. read more

Horrible service you hire all these teens goofing off messing up orders. Rude no customer service training what so ever. You need a manager to come and re train this staff. I almost wish I could get a video to show you what's going on as I'm waiting for my fries over 10 min in line. One of the most unprofessional places I've been to read more

Get it fresh and it will usually be good. Cajun fries are good and burgers are solid. A little pricey but decent. DO NOT ORDER IT FOR DELIVERY. It will be soggy and they will half ass the service and hand it to you in a torn paper bag with grease everywhere. Quite honestly the service could really use some help. read more

horrible!!! Pre-ordered my meal 3 hours ahead of time. Never received my food. Contacted GrubHub and my order was cancelled.

Terrible service they stollen me. I did 2 orders they gave me the hamburgers but they don't put it ingredients with out lettuce tomatoes or something only bread and steak read more

Not as good as the Five Guys in the suburbs. This isn't the sort of thing you will hear often about restaurants in the loop, but there it is. It's worth going here as a change of pace, I suppose. read more

Went here for lunch with my wife this past Friday. This location puts the Oak Park location to shame (see my review for that location). Friendly service, clean, and quick. Plus the burgers and fries were excellent. read more

Very friendly staff. Bright and clean. Also 5 Guys is gluten free accommodating--bowl or lettuce wrap.