I ordered just a little cheeseburger online for pickup. Online it stated it would take about 10 minutes but I arrived 20 minutes past and it was still not ready. I was on lunch break so this was frustrating. The restaurant was busy and there were just two cooks. The burger was tasty and fresh. I thoroughly enjoyed it. read more

Five Guys - Burgers Near Me - Fairfield, Connecticut

I still love these burgers, decades after first having them. They're the best fast food burgers bar none. Juicy, cheesy, big enough. Lots of fries dumped in the bag. Five Guys is always a good time. It's gotten pricier (as with everything else), but it's worth it as a treat every once in a while. This location is clean and workers are friendly. read more

I was placing a sizable lunch order today, to include 2 sides of bacon. I was told that they had bacon, but wouldn't sell it to me, as it's only for toppings. What?! This is what I call ridgidity stupidity. I've received it from 5-guys before, at other locations. So, I walked out. Due to its so-called business practice, this particular 5-guys lost the order, lost a customer, and "earned" this negative review. I'll take my business elsewhere, where customer satisfaction is prioritized over rigidity. read more

I created an order online for a pick-up in about an hour. I followed the text diections to click the link saying I was on my way when I left the house. While driving, I got a second request to text back OMW (on my way), which I did. Even so, my order was delayed. Someome who came in after me got his order before me which wasn't right, since we both waiting for fries.. The food was okay. The burgers were good but the fries were a disappointment. They were described on the menu as crunchy on the outside and soft in the center. This was not the truth. The fries were oily and soft. Picking up a fry resulted in it bending significantly. No crispiness whatsoever. First time in yers i went to Five Guys. It'll be years before I return there. read more

I went here a little after noon on a weekday. The store was so clean. I usually feel uncomfortable with a lot of food smells that get in clothes, but there was no smell here. Service was really fast. The burger was good. It got busy, and people looked happy having their food. This is in the center with Whole Foods and Chipotle. read more

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Hey It's Five Guys! Five stars!! Enough said Fries - great! Burgers- OMG! Service- wow Peanuts while you wait. -C'mon! read more

Love them burgers, juicy and delicious. I'd only ask that they use a "beefier" bun... stuff falls apart and then I have to fish out the pieces and try to reconstruct the burger read more

Five stars for Five Guys! The cheeseburger was great, the French fries were the best, and the milkshake is exactly what I wanted. The new online ordering is convenient and easy and would do it again! read more

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I guess there is a reason I haven't been there in several years. The fries were soggy AF. Extremely disappointing

I only came for an order of fries to eat with my chipotle....I did NOT try any other food. The place was clean there were about 4 families eating. I realized they have seasoned fries which I just had to choose. They were made to order (maybe because they hadnt made any yet...I dunno). I like that you have an excellent view of the kitchen. You can see everything being made. The fries were perfect, spicy, crispy, tender on the inside. I've been to 5 guys years ago, only once, in White Plains NY...I dont remember seasoned fries. They were bomb and went perfectly with my burrito bowl. read more

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The Food is delicious!!! I ordered a burger with Lettuce, Tomato, Grilled Onions with an extra Patty not realizing their regular burgers are Double Patty! When I picked it up I said a Double Right? And the grill master said no a Triple!! Delicious, Juicy, Fresh!! read more

What an awful experience. They have signs all over the place talking about how great their burgers and fries are and it must have been the worse burger and experience I ever had at a burger place. First of all the restaurant was a mess. Napkins and garbage on the floor, looks like the staff never bother to come out and sweep and clean the place. Secondly, how could it take 45 minutes to get fast food. The staff was beyond slow and matter of fact they looked lost. Finally after waiting forever for one cheeseburger and fries when I got home and bit into my burger it was over cooked, burned and dry. What an awful experience. Next I tried the fries and they were soggy and greasy. What a waist of time and money. Suffice to say I will never go back, this place is awful. Terrible service and even worse food. Yuk!! read more

Great customer service and the manager on the mon afternoon shift was very courteous to me and my daughter. Very accommodating!

No. If you don't understand the word - buy a dictionary. NO. N.O. Nyet. Nein. Verboten...etc For $25 the "cheeseburgers" had American cheese slapped on top and was unmelted. You can't melt the cheese? Must these grease monkeys be Cordon Bleu-trained? Culinary Institute of America? America's Test Kitchen. You're kidding. RIght? WTF? If you can't handle the volume "GUYS" (it was empty on my last visit) then don't accept as many orders. d'oh!!! Mine and another guy..... The fries look insane - pre-fried cut 'taters. BUT....wait for it....grease mops in a cup. Okay - I know your Dads are cardiologists but must this be their attempt to drum up business? Understand the business model of "don't pay for the extras" BUT...when the bacon and "sauteed mushrooms" are sitting on the bun for 15 minutes - they are dead cold. Crap. So much for my World Series TREAT??? Utter crap. GO to Mickey D's - at least they're serving hot burgers. 5 GUYS = Waste O' Money Neva 'gain. read more

Everyone was very friendly and it only took a couple of minutes for my food to come out despite them having a long line. Everything was delicious :) read more

I'll start this with saying I love five guys burgers, this review isn't about the food. There were 5 people "working" when I came in around 7:15pm. The guy running the grill had to let the ladies that were too busy gossiping about some drama that happened with other employees earlier this week to take my order. After telling them to take my order for the third time a lady reluctantly came over, not happy to be bothered. Perfect, I can't wait for my burger and some peanuts! Woah pal, not so fast on the peanuts. One box is open with a tied bag and just a hole ripped in it, the other box is almost empty without any of the peanut containers. Fine, I'll enjoy my soda and wait. The show continues! I'd be concerned I was being rude listening to the conversations, but they were hard not to over hear. For those readers who are on the edge of their seats waiting, the drama was that an employee or manager grabbed one of the other employees, I honestly was just thinking about how much I wanted peanuts. To the management: I think you can cut costs and just have the guy running the grill work. He seemed to be the only one trying to feed a hungry America. Burger A+ Peanuts NA (I did shove some in my bag, never knew peanuts could be stale?) read more

Great food, professional staff with social distancing is inforce but unfortunately to overprice for me. Two hotdogs with the works and a drink and a fry was over $25! read more

Good burger. The online ordering process (during Covid) is confusing. I ended up registering on their site to place an order and then was given a phone number to call to actually place the order (! ?) They also suggested I download their app.... Why, so I it can give me a phone number to call to place the order?? The amount of Fries used to be a large quantity with it spilling over the container into the bag itself. It was nice. With Covid, my last order was not like that... just what was in the container. Would be nice to have consistency so I know how much to order... but again its during Covid so things are changing.. read more

I don't know what some of the bad reviews mean about being stingy with fries and not providing enough food. I have a big appetite and I make it a point to only get the small burger and fries when I come here because they are so huge. They taste great, too. However, I come here as a treat, not regularly. They don't claim to be health food. Also: If you have a peanut allergy, don't even walk in the door. read more

This is by far the best fast food burger in the area, the fries are amazing and if you get a burger please get it the way they intended, ALL THE WAY! With bacon too. It's clean, super friendly help, and the wait it a little bit but worth it I wouldn't take this burger home like I wouldn't take a Pepe's pizza out either. Eat it there, the way it was meant to be eaten. read more

Exceptional service and food. My favorite of their franchise restaurants. Top notch manager.

I come here occasionally. Honestly, this place serves some of the best fries I've ever had. The food itself was basic, but sometimes that is the best thing. The patty was savory, the toppings were generous, and was a great experience. It's rarely crowded and the service is quick. Top tier in terms of fast food places. read more

The fried bite back. Truly. This five guys is clean, staff are friendly, and those burgers. Mm bacon burger with mayo tomato picked lettuce and filled onions. Get the little burger if you aren't very hungry. The regular burger is two patties. Always get the fries. They always bite back. This five guys has one of the soda machines where you choose the flavor of like any soda you want which is cool I guess if you are into like orange flavored cola. I think we have too many options which makes making decisions even harder. But like whatever. Best burger around, because shake shack is all the way in Westport. read more

Small portions, they are always stingy with fries. That's what five guys is known for. I dread coming to this location. Aweful experience everytime and the customer service is even worse. Horrible customer service. Everyone here acts like they hate life and working here. read more

We found this new five guys just by chance. It's pretty new, and a lot of family go there. The place is nice, clean, and located next to whole foods which is cool. Food was good, five guys is always good. read more

Hands down, my favorite burger! I love that theyre cooked on a flat top to get a little bit of char on the outside and a toasted bun cannot be beat! Service is always fast and friendly and the burgers are crave worthy :) read more

What isn't there to like about a burger place that allows you to add as many toppings as you want? The variation in potatoes is pretty neat, also dig the space age soda machines. read more

Five Guys - Burgers Near Me - Fairfield, Connecticut

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The worst service I have ever received. Ordered a burger online and showed up FIFTEEN minutes later. Went to the counter and waited to be helped for about 3 minutes thinking the bag on the counter was mine. Getting slightly impatient and worried my food was getting cold I flagged a guy down after a few tries and asked about my order, and instead of addressing me like a human being just waves his hand at the counter where there's a burger sitting there. Not even a single word of explanation or apology. Waited another 15 minutes for that burger to be ready. Cold by the time I got it. I will not be returning, the one in Southport is only a couple miles away and hires people with the basic, rudimentary manners and competence needed to serve the public. read more

Seriously 5 guys!!! Can you not package up an everything burger to go without it leaking all over a persons car and clothing ??? We have the technology! read more

Ordered online for pickup and arrived about 5 minutes after the order (which online said it would be ready in 3 minutes). Clicked the IM HERE link and went inside to pickup. One woman in front of me who seemed to be having an issue. Waited for her to get her order and then the kid walked away to make more orders. Not seeing any orders waiting I figured mine might be in the queue. There were some people sitting down eating but not crowded. Another girl appear from the back and went over to a machine that was spitting out orders on tickets. Mind you, we only ordered fries. Two orders of fries. Kept waiting. They start bagging up more orders so I think "must be coming up now". Nope. When the guy handed out four orders in a row (3 to some girls that came in and ordered while I was waiting !!!) i kindly asked how long for an order that was placed online. Because now it had been 25 minutes. He asked the name (I said my sister placed it and gave her name). "Oh, didn't know you were here so we didn't do the order". What kind of nonsense is that. What's the point of the technology you have with click this link and say you're here Mind you, it was $11 for two orders of fries. And their fries were not even good. Wouldn't go here again. I can get a full meal plus a drink somewhere else for that price. Rip off chain type place. read more

I wish I could give it more stars but once I was using the ketchup machine and flies came out of it bugs are the worst so I was defiantly feeling super sick and have a hard time getting my self to go back there :(( read more

While Five Guys is expensive I believe it more than worth it. This location is no different, great service with when better food! It's in a good location and definitely lives up to its name. Five Guys is a great burger joint. read more

Food is the same as I've come to expect from a Five Guys- very good. The problem is the wait. When we arrived, there was one party of three in front of us. By the time we left, the place was packed. We waited 23 minutes for two burgers and a small order of fries. I don't understand how that's even possible. If it wasn't for this experience, this place would easily be 4 stars. read more

So let me start this review by saying that overall, my experiences at this new Five Guys location have been pretty below average. I say this because I know what a good Five Guys burger is supposed to taste like...same thing with the fries. There were quite a few times that I got barely crispy, tasteless fries and a dried out, bland burger. Well I am happy to say that tonight all of that was made up for. I walked in at 9:40, feeling a little guilty that I'm getting food right before the 10 o clock close (I used to work at a deli I know what it's like). So anyway, I walk to the counter, half expecting everyone to be like "awww man....really?!", when I hear "hey ya made it in time!". I really respected that. Even after a long day, right before closing, this guy was able to make the last customer feel comfortable and welcome. His name is Mo by the way What really made this Five Guys experience the best was that the food was totally on point. Burger was juicy. Toppings fresh- nice and neat not falling all over the place. And of course, the fries, were perfect. They have such a distinct flavor when they're done right, and these definitely were. So I couldn't do the 5 stars just yet. Maybe when I have 10 more experiences just like that ;) read more

Five Guys is pretty good. The best part is the free peanuts and toppings. If they improved their BBQ sauce and got plates, it would be +1.

Horrible. Ridiculously high prices for mediocre food. Service is slow, the place looks like a warehouse and the management insists on blaring crappy 80s pop tunes. I won't go back there - a waste of time and money. read more

Awesome place for fresh burgers and fries! Milkshakes were awesome! Staff was great and all smiles! Would come here again and again!!

I'm rating it five stars because although the place is like any other five guys, you get your orders quick, they aren't stingy with the fries and most of all they are consistent with the taste. Great price for what you're getting, imo. read more

I have sat down and ate in several times and to go as well, this five guys never disappointed me. Food is always hot and exactly what we ordered. No complaints on the staff service either. I didn't have a bad trip when I lived in the area and frequented here. :-) read more

We, whole family love this place! Great, huge yummy burgers. They also have lettuce wrapped hamburgers (no bun) to die for :). if you are a french fries lover you gotta love this places extra yummy fires plus huge portions! Happy smiling employees too. win win! read more