Stopped in last night for a great burger and fries. They aren't usually busy but they were. They had a bus. A basketball team but when I walked in I assumed they had ordered and was eating. So i ordered. The guy was nice. As I looked around after ordering realized the team had not gotten their food yet, they were working on the order. No rush I was okay with it as long as I knew my food would be fresh. I had a wait but nothing ridiculous. My food was good and fries were hot. I would just like to commend the staff last night for acknowledging my wait time. They checked in with me several times to let me know they were working on my order, gave me a cup to get a drink I did not order and added extra fries in my bag. I just would like to say THANK YOU! Again to Cannon I think was the young man name and the other two guys working to get orders filled while still giving great customer service. Quality customer service is a big deal now days because it is so hard to get. Again I appreciate these young men. Job well done! read more

Not to overcook the food. Overhead and customer experience cost too much not to get it right and be consistent. read more

Five Guys - Burnt fries. No they are not Cajun. Decided to get some FRESH, HOT, COST MORE THAN A HOUSE food treat. And I get this. 07/15/26 - Burgers Near Me - Jackson, Tennessee

It's Five Guys. Arguably the best "fast food" burger you can get and their Cajun fries are perfection. A little pricey, but you get what you pay for. read more

Service was absolutely amazing, friendly and accommodating! Food was fresh and atmosphere was nice and clean. Customer service was a 10

1/2 star should be an option. The sign in the restaurant says everything is made to order. I can not eat sesame seeds, so I asked the lady at the register to give me two bottom buns on my burger. She politely said management does not allow them to that. So I had to settle for an underwhelming dry hot dog while my friend snacked on what a looked like a great burger. I won't be coming back. Five Guys needs to think more about for a customer service. $16.52 was wasted on this order. read more

Five Guys - Burgers Near Me - Jackson, Tennessee

Uber Eats Delivery for the win. It was still hot and fresh when it arrived! Excellent flavor and fresh ingredients. I love a good five guys it is like a hug for your soul. read more

Burgers are a little pricey but they taste delicious and I love the fries love y'all service too

My apathy for food establishments grows every day. Really not sure why we decided to stop at the 5 Guys in Jackson but is was no different. The apathy of team members permeates the air. When i found the catsup (ketchup?) empty and notified the girl behind the counter, she flared t me for a few seconds, reached into a box from under the counter, and effectively tossed a few handfuls in my general direction. I'm perfectly aware of staffing shortfalls but there really isn't an excuse for this type of attitude. More reason to just eat at home. 3 bad experiences in a row at a 5 guys...they are officially off my list. As a comparison, we are at an In-and-Out yesterday. The burger was $4 vs $9, served with a smile, and oh higher quality. read more

Love the food! Fast delivery and the fries were absolutely delicious. I would definitely recommend this restaurant.

I am allergic to sesame seeds. Every Give Guys I've been to can put a burger on a hot dog bun, or provide two bottom buns. NOT THIS ONE! New rules, they cannot accommodate anyone with sesame allergies or problems ingesting seeds. Absolutely unacceptable treatment of customers with any food issues, especially considering their high prices. I hope this is not a chain-wide decision. read more

While I realize the need for patience in this day & age, patience wasn't what was needed to endure this travesty of a meal. We ordered a meal for a family of four through Door Dash. The Door Dash portion of the transaction went flawlessly. (Try them-they're fantastic!) However, despite ordering carefully on line, four of four hot dogs had no condiments (ordered with onions, relish, and mustard). One bacon cheeseburger had only cheese, a huge amount of mayonnaise, and nothing else. The veggie sandwich was left completely out. The three orders of fries arrived in brown paper bags with large grease spots. The cups they were in were overturned and apparently someone at the restaurant had just thrown another order of fries on top. In fact, there were more fries outside of the cups than inside. Food was greasy, shoddily packaged, and just not good. That earns them a single, solitary star. It should have been no stars. I can see why this chain, as a whole, isn't doing well financially. read more

Soon as I walked in I realized this wasn't the place for us- we aren't burger people... Or if we eat burgers we usually eat specialty ones like at Hueys... I thought this place was like a Huey's but it's more like a Moe's. You can add whatever toppings from a list- a Build Your Own Burger place. No chicken options but they had vegetarian options. Anyway, hubby got a Bacon Cheeseburger and I got a Cheeseburger and they were huge. If I ever find myself here again I need to get the single patty not the double patty. Also the large fries are meant to serve three but didn't. Pretty much at the end of the meal we both were full but there just wasn't any flavor to any part of the meal. Except the jalapenos... that was an excellent idea. read more

Five Guys - Cheeseburger - Burgers Near Me - Jackson, Tennessee

The first time I came to this establishment, my food was awful! The fries were so dark and crispy and the burger could've had a gallon of grease squeezed out of it. After making my complaint known, the manager reached out with a refund and a free meal voucher. I came back just now and utilized the voucher, to give them a second chance because the only other five guys I had been to in Murfreesboro, TN was phenomenal. I waited almost 30 min for a bacon burger and regular fries. The burger was buried under fresh hot fries, which wouldn't have been such a bad thing to have fresh fries but I burned my hand trying to get the stupid burger out. I'm so upset right now that I honesty don't even have an appetite to eat this garbage! Never coming back to this establishment. You're better off with McDonald's. They're cheaper too. Edit to review: I decided it'd be best for me to eat since I haven't today. The burger is sub par. Still full of grease. On the bright side (heavy sarcasm), the fries aren't burnt! No, now they're just incredible mushy from grease! Melt in my mouth French fries! Yum! (again heavy sarcasm). Are you freaking kidding me??? read more

Seasons Fries are awesome, just don't order a large cause you will get plenty with the regular orders. read more

Extremely SLOW And rude. They weren't even busy. Bathroom toilet paper dispenser hanging by a thread. Not a good sign. Trash over flowing too. read more

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Five Guys is working its way across the country, and we finally have one in Jackson as of 8/16/12. The fries are second only to Arthur Bryant's Barbecue in Kansas City, and better than any fries I've had in the south. The reviews are correct. This is good eats. The only reason to take them down a notch is no kids meals. You really should be able to get a kiddie combo for under $5. Otherwise, great food. read more

Five Guys - Five Guys - Burgers Near Me - Jackson, Tennessee

Today was my first time at 5 Guys! The service was excellent as was the food. The burger was cooked perfectly and was hot and fresh. The fries were awesome. They were plentiful, hot and cooked to perfection. I noticed the help wanted signs stating wage ranges. it did seem a little pricey for the food but I'm willing to pay more for great food and fairly compensated employees. read more

If I could give them zero stars I would.... My wife and I show up at 630 with a lady (I assume the manager) turning folks away. I know they are open till 10, so O ask why? And she rudely stated... caused we're closed!! What a joke. I like five guys but it will be a long time before I dawn those doors again.... read more

If you want wait for your lunch 25 minutes to get mushy veggie sandwich and mushy greasy (way overpriced) French fries then go to Five Guys on Gallows/Rt 50 Virginia! They have it... read more

This is one of my top two favorite places for burgers - the meat and cheese just melt in your mouth! And, if you need to eat gluten-free, just order your burger as a lettuce-wrap! read more

I love Five Guys. The food was standard and is always good. The staff at this location however.........struggled with a line of 4 or 5 people. I saw several orders thrown in the trash in a matter of minutes because of mistakes. Only the manager seemed to care if anything was actually made and served. read more

I love this place. They specialize in burgers and that's about it. They offer free peanuts which is unusual but really cool. The meat is excellent quality, but I just don't like the fries. A lot of people do, but I think they are just way to greasy. They've got a great choice of condiments to put on your food which is pretty awesome. Even their hot dogs are delicious. read more

Food was good... had a bacon cheeseburger and fries. The dining room could have even a little cleaner (tables needed wiped off and chairs put back under tables). read more

Absolute horrible customer service!!!! Hung up on us when we called. Opened late. Employees were sitting outside eating when we arrived. They refused to answer when asked what time they would be opening. read more

Love this place!! Especially the fries, could eat them all day. Very professional staff when ordering food also.

Worst Five Guys I have ever had. Dried out bun condiments just thrown on, fries cold and soggy. Dirty tables and they where slow, me and one other. read more

Great Service they were awesome. I forgot how good their hamburger was at 5 Guys. I like how the toppings are all free (of course cheese is extra). The staff was absolutely amazing manager on duty treated us great. The cost can add up quickly one extra large fry is enough for a family of five. read more

The peanuts are great. Friendly staff. Well prepared burgers and fries. A small order of fries will easily feed two people. The meat is above average quality. The white tile decor really looks clean and would make the dirt stand out if it wasn't. read more

First time ever in a 5 Guys ... Most of the staff wass visiting with friends who had stopped by and not catering to customers..... Finally got waited on...... The food was mediocre at best.... Wish this was my restaurant, I would have fired the entire crew . read more

I ate here Tuesday and this 5 guys doesn't measure up to the standards... My burger was prepared wrong! With no seasoning... Just not good! Their fries are awesome but again highly disappointed by the burger. read more

Consistently great. Friendly people. Very clean. My order is always right and always tastes the same.

Pricey but good food we order lettuce wrap burger and blt. I don't pay.70 for 1slice of cheese. Our bill was $17.30 for 1 added drink and food read more

This is a typical 5 Guys. If you've never had one, you should give them a try if you like burgers and fries. I eat the small burger, which means it has a single patty. Hamburgers have 2 patties. The burgers came out hot, and the fries were nice and crisp. I only gave this 3 stars because the patties were overcooked (but not greasy!), my husband's sautéed onions were cold. We think they were cooked and put to the side too soon before the burgers were cooked. The other strike was the overly loud music. It ran us out the second we were through eating. read more

Decent Burgers but about as overpriced add you can get. A burger, fries, and a drink will run you $13. Not worth it. I don't care how many overly salted fries they put in your sack. read more

I want to give 5 stars but I just can't. The food is always good. The proportions are ridiculously large lol but every single time I go in there it is always FREEZING cold! Apparently I'm not the only one that noticed. I also read a similar review on Facebook and heard other people saying how it was freezing in there. We tried to eat outside but it wasn't well maintained. Umbrellas werent connected and the sun was too harsh to eat without it. That's really my only complaint. I get it. You're standing over a grill. But the customers shouldn't need winter coats! read more

Where you wait 40 minutes for a burger about half as good as what you would get at a local football game vendor. Way over priced for the quality. At least there was entertainment. Two different customers cursed out the staff, receiving the same back from the staff, over the quality of their experience. Police were called. read more

First time eating at a five guys burgers, and we loved it. We will be a regular customer. The prices were more than I expected. Price for two burgers and one fries, 2 small drinks was 24.00. I personally think it was worth it. A great meal! read more

This place never gets old. When I want burger, Five guys comes as 1st place to look for :)

I love 5 Guys but this location on this day was bad. We waited 20 minutes to get our burger and mine was wrong. Plus it was cold! I have no idea how it managed to get cold when it was put onto the bun directly from the grill then went right to our hands. I've been to a handful of different Five Guys over a dozen times and this was by far the longest I've had to wait and the first time my burger has been wrong. Plus they were out of my favorite Coke flavor. :( read more

We are from out of town and we came to the Five Guys in Jackson, TN. The food was amazing and the staff was extremely helpful. I inadvertently forgot my purse on the back of the chair and didn't notice it for 10 minutes. When I called, they had already secured it behind the counter. Can't say enough good things about it here. read more