Came in on a Saturday afternoon and it was pretty busy. I ordered with a lovely blonde girl working…read morethe meat slicer. At first she apologized and said she would be right with me (I assured her there was no need to apologize as she was working so hard)! When I ordered with her I asked for the gluten free bread option and she asked if I needed for her to change her gloves. She also explained to me how they don't do the "mini" size in gluten free, the smallest they do with gluten free bread is the regular so that was fine for me. My interaction with her alone really meant so much to me! I really appreciated her attention to my gluten sensitivity. At this point I thought wow, this place deserves five stars. But then I had two more stops down the line. My next stop was the girl who was putting the toppings in the sandwich. She and the man in the back who was putting together a kids meal decided it would be a good time to throw lettuce at each other. Personally, I worked at a restaurant when I was young. I get it. But not in front of customers. Don't throw lettuce into each others stations while there's people around. It was really unprofessional and unsanitary (they were throwing the same lettuce at each other). I will say the boy started it, but it didn't help the girl did it back at him. Anyways after that I had to deal with the cashier who I can only hope was on his first shift. It was difficult for him to understand the sandwich I got, as he was pressing so many different buttons. But at least he went back and asked the girl like three times what kind of sandwich it was before changing it to the right order. Thankfully I was able to see the screen/ which order I ended up paying for. Overall, sandwich was good, stacked with stuff. But they need to do better with training their employees. I wish I got the name of the girl working the meat slicer because she was the only one who had it together!

The date is July 23rd 2025 at about 6pm. The 3 high school/ college aged kids working there, they…read morewere very polite respectful and engaged in conversation! They worked as a team to make one of the best subs I've ever had from this company! As a key west resident me and many others are plagued with migrant fatigue and poor service from them I'm glad to see one company has a good hiring manager and staff!

GREAT FOOD!! Value for amount of food you get and very tasty. So much history on the walls and…read morefun bar. Daily specials and look forward to going back.

I generously give this restaurant two stars. I walked there from my hotel and ordered food. My…read moreorder was missing one sandwich and two other sandwiches were made incorrectly. When I went back, the manager was kind and friendly, but the other employee appeared to be very bothered with my request for the correction. I didn't care for the employees talking about my correction request in a language I couldn't understand. The restaurant was nice, clean, and orderly, but I hate that McDonalds is going to a computer kiosk to place your order. My one experience isn't enough to suggest that people not visit this restaurant, but my experience would make me consider going elsewhere before going back.

--Poor management, horrible customer service, rude & ignorant employees, cold food, screwed-up…read moreorders, etc... Absolutely the worst McDonald's I've ever visited... --Worst mcdonalds on the planet. Manager is ignorant and rude. Unbelievable I made them give me a refund I refuse to eat food prepared by them. --I placed an online order for fries a quarter pounder, a large Coke and a 10 piece which all should've came with Monopoly game pieces. In fact, it was advertised online that I should buy these items because they had game pieces. The only item I got with a game piece on it was my chicken nuggets. I feel like I've been scammed. Nobody in the building speaks fluent English to even handle customer service. This is supposed to be an American fast food restaurant But I don't see one American in sight. Pretty building but the people inside are special let me tell you. The cooks look dangerous and that's being nice. Get real McDonald's and hold your quality standards higher. Really upset with the establishment. Straws are paper and don't last pass half your drink before they fall apart inside your beverage. I've waited inside for 30 minutes on a single quarter pounder and 10 piece. When I brought it up to the manager, she was annoyed, Brushed me off for me to wait another 15 minutes. I brought it up again and she looks at me sternly and says I told you four more minutes. Get real. Next time I'm taking my Meta glasses in there and I'm going to record the entire encounter. Look how they serve the quarter pounders here. It's dressed like a big double cheeseburger It doesn't even have the large cut onions like it's supposed to --$13 for a big Mac meal and this picture is after I asked for the fries to be topped off. I heard the guy go over and start laughing to the manager who was on the fries station and this is what he gave me. I'm really happy we don't get cravings from McDonald's often but when we do, we'll save it for the mainland or go to Wendy's instead terrible attitude, terrible value and it's been like that that's why this restaurant has 2.5 stars --Every time I come to this McDonald's I end up waiting 30+ minutes for something as simple as a sausage biscuit. There is absolutely no reason fast food should take that long, especially for a basic breakfast item. It's become a pattern, not a one-time issue. --The whole point of McDonald's is convenience and speed, and this location completely misses the mark. If you're in a hurry in the morning, I would avoid this place because you'll be sitting in line far longer than expected, or be told to pull over and wait. Management seriously needs to address the slow service here. --If I could give them a zero I would this place sucks, obery sucks, my fresh quarter pond with cheese.Look at this crap, cold as hell. I will be protesting this charge.This is the worst frickin' food i've ever got in my life. I will also be calling this establishment totally unacceptable --This is not a 1 star review but a -5 star review! I've traveled the world and in my entire life, this is the worst McDonald's I ever visited. The place is filthy, the staff is unwelcoming and the food is absolutely disgusting. The tables are dirty, the places smells bad and I wasn't able to see the kitchen from the back but if the front looks like it does, the kitchen must be ground zero for the next bubonic plague outbreak!!! --The fries were OLD and STALE, the burgers had enough condiment to drown a small child and the sandwich was all messed up like it was put together by a 1 year old. Good thing I downed this slop with a Coca Cola, since the 2.7pH probably killed the bacterias trying to give me food poisoning 30 min later. --This slop went straight through me like I ate street food in India. --I would be ashamed to own, manage or work at this location. It was such an embarrassingly disgusting experience that I'm surprised this place was not shutdown by the FDA! --I should have listened to the reviews. This McDonald's was absolutely horrible. Drive thru took a bit but that wasn't a big deal. However the guy that took our order was beyond rude. Didn't hear the number I said so my husband repeated it louder and the guy got snippy with us. Then I gave the order and it wasn't right on the screen and I said I only wanted one big mac, he said yes I know (there were two in the screen) then I asked if the discount would come off afterward since it was $15 higher than it should've been. He said yes just pull up and then sighed and said 'good lord' extremely loudly into the microphone as we were pulling away. Then we got to window, he asked what our order was, then just thrust the receipt out the window. Wouldn't recommend this place. --Worst experience I've ever had at a McDonald's No one knew what was going on. We didn't even get to order because the person didn't understand the register. No manager or coworkers tried to help him. No one would even talk to use. I hope this place close

Stopped here late in the day - around 7p. This location checks all the boxes for a fast food…read moreplace. The restaurant and the restrooms were clean, the staff was very friendly and helpful, and, most importantly, the food was served hot and fast AND it was good. We had a couple spicy chicken sandwiches, a couple of regular chicken sandwiches, two orders of chicken tenders and a 3-piece order of fried chicken. All was good. Most of us had a side of fries. The fries were excellent and the portion size was really generous. Overall - a good experience.

Was I drunk in the late afternoon on Key West, and hungry? Let's call it tipsy. And yes, I was…read morehungry. So was hubs; hungry, not tipsy. Blame him. Anywho, we were running a bit on empty and feeling snacky, as we weren't going to eat proper dinner until 7 or later, so we stopped in and got the boneless bundle. If you don't know what that is, it's your choice of two flavors of boneless wings and 3 pieces of chicken tenders, coleslaw, and mashed potatoes. We went with Honey BBQ and Classic for the wings, with Buttermilk Ranch, Popeye's Signature Sauce, and Bold BQ sauces, and Cajun gravy. All of it was delicious, and we decided to save a few wings for a later late night snack. Would I go here again? Maybe. There are so many unique dining places in the Keys that a Fast Food chain is unnecessary. Unless you're drunk. I mean tipsy. 98/2025

They have the best ice ever.... And diet cherry limeade. Service is fast with minimal unwanted…read morehuman contact but the option to interact if that's your thing.

We stopped here after a very long drive to Key West! It's been a while since we had an evening…read moreROUTE 44 BOGO!! We love our Cherry Lime ‍ Ade! We were so happy that we got Cherries & fresh limes in our cups! Our last time to Florida we went to the Melbourne location and only got The soda! It's just not the same Without them! We decided to stay and sit at the tables, Pocia took our order and delivered them to us at the very well maintained eating area! It was peaceful sitting under the umbrella with a beautiful sea breeze in the mid afternoon! We will be back when we head that way again!!

You don't see too many chains in Old Town, but this one stood out to me…read more The prices are super outrageous. $9.50 for a FF hamburger! If you visit KW, I would avoid any franchise and explore other dining options.

Moises and his crew are ready & standing by to serve you! This place is great, cool ac, and…read morewelcoming, unlike some of the nearby businesses. We're glad to stop in & eat some burgers since key west restaurants were closed when cruise passengers are in town to spend $$.

5 stars for great service. I know that ownership and management changed here about a year ago…read more Not sure what other people experience here, but nothing but nice people and freshly made food. As fresh as Taco Bell can get. Mark on nights is very friendly, always a good laugh, food is always hot, never had a messed up order. And I make big orders! Clean inside and out. Plenty of parking.

Love this place obviously because it's Taco Bell but the guy Marc that works at the window always…read moremakes my day with his good attitude and service

This Wendy's is hands down the best in North America. Here's why…read more #1 The view from the dining room is spectacular. #2. It is so clean and fresh inside that it makes you feel very comfortable #3 The staff and manager are totally professional, especially Pierre the manager and Manao the girl at the register. #4 The food quality is fantastic. Fresh soft buns, juicy burger and crisp lettuce/tomato. I am delighted to recommend this restaurant.

If i could give this wendy's 0 stars i would. i roll through the drive thru and all i get is a…read more"hi". that's just strange but anyway we got up to the window and no words were said and she took my phone and didn't even know how to tap it. she knew practically no english. finally the manager shows up and we're expected to be relieved and he barely knows english either and does the same exact thing as the girl. eventually we got it to work and the girl was just laughing at us in the background. i proceeded to say "why is she laughing?" and the manager says they don't speak english. why would you have someone working a costumer service job without knowing the native language. she's literally taking orders. i asked these exact questions and he just proceeded to make up bs excuses and gave the most half ass apology i've ever heard. absolutely tragic to see America like this.

Drinks and flatbreads were great. Pretty affordable. We were there during the day so didn't get to…read moresee the bar in full swing but enjoyed it. It is a flight upstairs as an fyi.

We stopped into Surly Siren Saloon for a few drinks and had a fantastic time. The atmosphere is…read moreexactly what you want in Key West--laid back, unique, and full of character. The drinks were well-made, and the service was friendly and quick. It's a great spot to duck into for a few beverages and soak up the local vibe. We'll definitely be back

The food was amazing although check receipt! Great deals…read morefor happy hour, but on the bottom of receipt it suggested that I leave gratuity to the total without sale price on food. Our total was $130 and it suggested to leave $45 for 20% tip.

First timers....cool tavern and a lot of drink options. great bloody mary to start. Split the wedge…read moresalad with the wife and it was amazing... I had the blackened grouper sandwich with fries. The sandwich was awesome, nice amount of blackened seasoning and great portion size. I didnt care for the fries, call me a french fry snob. My wife had the shrimp scampi flatbread. Tasted. Very good and pirtion was perfect size. Shrimp were tastey. We sat at the bar and the service from Polly was top notch..Thank You Polly!