My friend and I were so happy to find the actual physical restaurant here in the same plaza where we came last summer for my birthday!! We were on our way to the Japanese tea garden, and then we decided to use her gift card and go to five guys. Sadly, Yelp had a pop-up spot that said there was a "restaurant "in an industrial area which it was actually just an Uber eats drop off area. Not an actual restaurant where they cook in front of you. Lol. We were so happy to find this actual restaurant. She was able to get her sandwich with her sautéed mushrooms and all the fixings!! I was able to get a coffee and Pastory across the street at Phill's coffee shop and I was thrilled as well!! This corner spot of five guys had a weird parking lot, so I wasn't too sure if I was supposed to park on the left or right hand side since it's on a corner and there's a light leading out of the plaza within 100 feet of the entrance. I parked halfway in between the coffee shop and five guys so it would be easier for us to get out. Overall, everything went well, and I was able to get a coffee a pastry from Phill's and my girl loved her burger!! We will definitely be back to this plaza again there's so many delicious places to eat and shop here!! read more

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This is a terrible Five Guys location, mostly because of the nonexistent service. Multiple times I've been here to pick up my order after ordering online/through the app, and they literally will not address you or make eye contact with you when you walk up to the pick up counter. It's like they have no interest in actually serving the food to customers. There are always tons of workers but none of them take ownership, so they are all just milling about not addressing customers and just chatting amongst themselves. They seriously need a manager on duty or someone to keep service in check. Super embarrassing. The food is standard Five Guys fare. Not the best burger in the bay in terms of price or taste but fine if there's a deal. read more

If you find yourself in this particular Santa Rosa strip mall--likely dodging traffic or checking off a list of suburban errands--this Five Guys is a reliable oasis of caloric glory. First off, the logistics are a dream. There's plenty of parking, so you won't have to circle the lot like a vulture. Inside, the vibe is exactly what you want from the brand: clean, bright, and the service was genuinely good, which is saying something for a high-volume burger joint. As for the damage: * The "Secret" MVP: I went for the grilled cheese cheeseburger. If you haven't evolved to this level of decadence yet, you're missing out. It's essentially a patty melt on steroids, providing that buttery, toasted crunch that a standard bun just can't replicate. * The Essentials: The fries were, as always, an "amazing" mountain of salted perfection. They remain the gold standard of the "bag-staining" potato arts. * The Sweet Finish: Washed it all down with a chocolate shake. It's thick, rich, and exactly the kind of structural integrity you need in a milkshake. One slight tragedy to report: no peanuts this time. Whether it was a temporary supply chain glitch or a shift in the local ecosystem, the lack of floor shells felt like a glitch in the Matrix. The Verdict: Yes, it's a bit pricey for what is essentially a paper-bag lunch. You'll walk out $25+ lighter per person, but in exchange, you get a reliable, high-quality grease-fest in a spotless environment. It's the ultimate "guilty pleasure" destination when you're in Santa Rosa and need to "master the pause" between errands with a side of extra bacon. read more

Great BOGO deal, super busy in store even though placed our order on the app. Generally these burgers are extremely expensive especially with so Kueh burger competition out there. So it's awesome to have a deal like this make it relatively affordable. Love that the fries are always plentiful. read more

Five Guys - Burgers Near Me - South San Francisco, California

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Yes! Five guys! A staple in the Bay Area. My go to when, I want to fill an empty stomach and I place I can count on if I want to get the best value for my money. This place never fails to impress me with how much more food I get for my money. My go to order in the bacon cheeseburger with sautéed onions and mushrooms with barbecue sauce and a small order regular fries. I would always recommend ordering in advance. That way the wait time is significantly shorter. If you decide to go in and order, than depending on the time of the day. Your wait time can be anywhere from 10 to 20 minutes. Five guys is notorious, we known for their burgers, (where you have almost unlimited toppings to add to the burger). Just a tip from a five guys regular. Eat the food as quickly as you can or try to let the burger breathe. If you keep it wrapped up in the foil, it will get soggy, which is a huge flaw if you're not able to eat it within 5 to 10 minutes of getting your food. They have really delicious and thick milkshakes. Most popular flavors are: chocolate or vanilla. You can also order a hotdog, as well as an unlimited amount of peanuts. Those are just there for the taking. Now, there are variations of the menu which you can order. But the go too's are the burgers or the hotdogs. Now the burgers are pricier than normal. That's if you are comparing it to the traditional fast food chains. That's because with that higher price points, you also get fries and a drink. But for that same price, you're getting just the burger at Five Guys. However, it is much better quality than the fast food chains that are out here and significantly more filling, in my opinion. Employees are very professional as well as hard working. Be patient and be kind because they are always doing their best. read more

Five Guys - Burgers Near Me - South San Francisco, California

This the South SanFrancisco location Five Guys- A solid 3.5 with room to improve Greetings to all, first up l would like to say that being in the Fast food industry of Making Tasty burgers is a hard task to take on by any means. This location is settled on a corner spot with easy access to the restaurant itself that has ample share parking. Inside the restaurant , seating and lighting are ok and not overwhelming. The service is ok as well, and as l have always said, Any restaurant can only pace itself based upon how workers are on duty at the time, now having said this ; this location does just fine in the service category. The food is ok as well in comparison to the other restaurants that are in the same category. I mean what are we Really to expect from restaurants such as these, or we could just make them ourselves. Keep up the good work SSF Five Guys read more

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I recently came to five guys and parked my car close to their trash cans. When I left my car, I was disgusted to see rats running around near the trashcan. Although there were no rats inside the restaurant, this had me shaken. read more

Solid experience at this five guys. Shout out to Raquel the cashier for her friendliness and patience walking my aunt through her questions as it was her first time there. Food came out quick and hot -- love the fresh fries and the peanuts while you wait. Only sad thing was the bun was a bit smashed. No issues with our orders, despite all of the customization. Plenty of seating and the place was clean. Five stars. read more

Five Guys - Little hamburger all the way - Burgers Near Me - South San Francisco, California

I have five guys was really good. We came here after visiting Christmas tree Lane in San Carlos. Me and my girlfriend ordered the bacon cheeseburger and I ordered the cheeseburger. We ordered two regular fries. They are very generous with their fries as they say, and the bag was loaded with fries. The service here is very nice. We came in here at 9:43 and they still took us in. The ambience is really nice as well as as it is painted red and white like a race car track. read more

Five Guys - Burgers Near Me - South San Francisco, California

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Five Guys has my favorite fries of all time, the large Cajun fries. Perfectly seasoned, crispy, and they give you a generous amount, which makes them totally worth it. I ordered ahead through the app, and while they only start preparing fries when you arrive (to keep them hot and crunchy, which I get!), it does slightly defeat the purpose of ordering ahead. The staff was super kind and got my fries out quickly even though it was pretty busy around 8pm. I've had their burger before - the little bacon cheeseburger - very tasty but got a bit too soggy for me. All in all: come for the fries, stay for the fries. read more

This location in SSF is probably one of the nicest 5G I've visited. Five guys burgers is originally an east coast staple . This particular location- It's like a standalone with its own little dedicated parking lot. Despite them having the most inflated prices for a fast food burger place- 5 guys burgers is a franchise spot that cooks them to order. The place has free endless peanut shells. The Cajun fries are unreal. You can ask for bbq sauce and they are gladly put it in a container for dipping . They put the fries in paper drink containers and the to go bags can get really oily to be cautious. You pick the add ons toppings they go in their Burgers for. I additional cost. I always forget they Do have a hotdog one their menu .There is a CHASE bank in the next parking lot. Wasn't too busy when I went , bathroom is code less and service is friendly with a smile. Some things I really don't like about them is the lack of drive thrus , no secret menus no value meals and the most one their astronomical prices . The prices are a deal breaker for some people. Not a place I frequent a lot only if I'm craving the Cajun fries or their is no other option or a I have a gift card read more

Came here on a Sunday evening at 6:04 pm during a typical drizzle and foggy day and ordered takeout of the cheeseburger, small Cajun fries and a banana shake. According to my receipt, Raquel D was the cashier and was very cheerful while taking my order. After 20 minutes I arrived home and everything was perfect. Pro tip: if you order fries, I recommend ordering the small size as the portion is always plentiful. Cajun fries are also a good bet over the regular fries as they are not super spicy. read more

This is one of my go-to spots when craving a cajun fries, milkshake, or burger. There is nothing on this menu that I don't like. Inside the place is spacious and plenty of seating area. Nowadays, I place my order online. I had placed an order online and doordash. I set it up for pick up at a later time when I get off of work. Traffic wasn't too busy, so I got there before the scheduled pick-up time. When I arrived, I was greeted right away. I told them I was picking up, and they told me 4 minutes. I told them that was fine and I'll wait. It gave me time to get my sauces together. Everyone that I spoke to or helped me had great service with a smile. They were very attentive. They asked if I needed a bigger bag or a drink carrier. I highly recommend this place. We ordered: Little bacon cheeseburger with bbq sauce and grilled onions - This was so juicy and perfect with every bite. I devoured it Bacon cheeseburger everything on it - My husband enhaled this, lol Cajun fries - This is my favorite, I like it with a side of mayo. It helps cut the heat a little without losing he kick. Strawberry shake and chocolate shake - They are always thick and creamy. I haven't tried a flavor that I didn't like. read more

Five Guys - Entrance, beverage area, and pick up area - Burgers Near Me - South San Francisco, California

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gotta admit there burgers are kinda addicting. although the burgers are kinda soggy the next day I think its from the large amounts of condensation from the aluminum wrapping. also kinda expensive. but you get a large amounts of fries when ordering it irregardless if you order a small or large. If you want a sloppy burger this is the place to get it. read more

Be prepared trying to find a parking A lot of Uber eats and DoorDash guys was picking up food. The burger was great. The fries are not bad. read more

I ordered a bacon cheeseburger with lettuce, tomato, onions, and mayo--and ended up with a plain, overpriced burger. This is the second time this has happened to me, and I know friends and family who've had similar complaints. It shouldn't be this hard to get an order right. Management really needs to step up and pay attention. read more

Five Guys - Burgers Near Me - South San Francisco, California

Love option of your hamburger in a bowl, no bun. The bathroom was amazingly clean during my visit!

Watery tasteless patties, soggy buns, over priced. The fries and milkshakes are solid which gave the rating two stars.

Five Guys? There's something to love about them. On my most recent visit, I decided to try something else from the menu. That is the cheesy hot dog. This looked more like a sandwich, hot dog sliced in half with cheese on top. So in addition to the usual French Fries I order when I am here, I did something different. I ordered: - cheese (hot) dog - small fries - regular soda In terms of service, it's very good and staff were friendly. You can order your food for eat in or take out. There's a big box of peanuts available. It's free and complementary. Always great having something to munch on. read more

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Love their peanuts in a shell. But having their burger tasting good is a plus with their fries. We normally order: hamburger with grilled mushroom, cheese burger with grilled mushroom and bacon cheese burger all with fries. We want to be in and out but be end up eating more peanuts in a shell after finishing our burgers. read more

Food is always great and love the choices of condiments and extra choices without the extra cost ....but why is it freezing inside. Makes my eating experience unpleasant and can't enjoy my delicious burger! Put some heat on and make it comfortable and pleasant dining experience; please. read more

Had lunch here with my mom and kiddos for the first time is SSF. I love this burger joint. My kids like the free roasted peanuts and always go for seconds! the burgers are great and we like to order our own individuals styles, I like to get grilled jalapenos loaded. Only down side is that I had to pay attention to getting my milkshake, you need to let the staff know while your waiting or remind them when you get your meal. The hot dogs are simple and nicely grilled and my kids will only eat half but will eventually eat the rest in between dinner and the buns is still good not soggy. read more

This is your typical fast food, slightly better than fast food, burger joint. But every time I've been there I've gone great service and good food. The place is always clean, but when I went there yesterday for lunch, I was greeted by a friendly gentleman behind the cash register. Because I have worked in service and customer service industry. In the past I looked at the rest of the crew, and everybody was smiling, everybody was doing their work, and it reflected on the food that they made for me. My burger was delicious, the fries were delicious, the place is clean, and this location is better than any of the other Five Guys Burger location that I have been to. read more

Five Guys - Inside of the Five Guys burger - Burgers Near Me - South San Francisco, California

Thank you for making a vegan option at a hamburger place! Today around 5:30 pm (Order # 37) I placed an order for their veggie sandwich. Comes standard with sauteed onions, sauteed mushrooms, sauteed green peppers, tomato and lettuce. You can add cheese if you want. Then you can add any other topping they have! Service by Karla was great, good smile and very nice. There were a few to go orders being picked up, but I felt like my order was completed in a reasonable amount of time. Definitely a fan and will come back! read more

Five Guys - Veggie Sandwich. I added pickles! - Burgers Near Me - South San Francisco, California

I went to r the Westborough location and I ordered a bacon burger with onion and jalapeño and ketchup and these special people put mayonnaise pickles lettuce and tomato's and no onions and my receipt read more

Ordered 3 burgers, all were not seasoned, had no condiments, asked for vegetables on the side, ordered a banana strawberry shake, got 2 shakes, one strawberry the other banana and got charged! F Got to the office, opened bags, no veggies! Get someone who can understand how to take orders, please! And retraining for whoever cooking so disappointing! read more

Should this cooked bacon be left like this? Just doesnt seem right. Im sure dirt or something can easily get on it. read more

Five Guys - a red table with a bucket of soda - Burgers Near Me - South San Francisco, California

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Was craving a milkshake on a Thursday night, so I went to Five Guys. Ordered online. Got a strawberry milkshake with oreo cookies and whipped cream and a large fry. Milkshake was okay for the first half. After that, it got too sweet. Strawberry taste was barely there. There were a lot of oreo cookie bits though. I liked the customizability of ordering. Fries were okay. Could have used more salt. They didn't prepare the order until I got there. I guess it was nice since the fries were warm, and the milkshake wasn't melted. However, it kind of defeats the purpose of ordering ahead of time. read more

Five Guys - Shake - Burgers Near Me - South San Francisco, California

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This was my second time at Five Guys and the food was honestly just ok, especially given the price. I think theres a lot of charm to the ambiance of a Five Guys with the free peanuts and how you can really customize your burger. My only and biggest issue with this particular Five Guys was the rude service. I went to go order at the registers but there was no one there for a quite a while until I noticed what seemed to be a manager walk up to a counter that was at a lower elevation. He just looked at me and stood there and this body language suggested he felt very annoyed. It took me a second to realize but there was register there hidden from my point of view and he was waiting for me to go there to order. When I went to order he didn't say anything and just seemed super annoyed the whole time. With all of these actions combined, I just did not feel very welcomed there. I also noticed the same worker treating another customer in a similar way; especially when that customer suggested they should probably move the "order here" sign to save confusion. I don't expect to be treated like a king at establishments but I want to at least feel comfortable eating there without feeling unwelcomed. read more

I like their burgers. We had the little cheeseburger with mushrooms and the regular bacon cheeseburger which is super gigantic. I also like their all the way menu, you just tell them what items you want to omit on your burger, otherwise everything is included. Free peanuts too. read more

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Love the burgers. It's the best place in this sad mall. The grilled mushrooms add a great umami flavor and I love that they're double pattied. I also think the fries are great but too salty, so I order half salt. Best fast food burger joint out there. Service is solid, and the inside is kitschy, but I always order to-go anyway. read more

This review is strictly for the prices. I honestly believe Five Guys have lost their minds. How in the world do they charge $13 for those little ass burgers? What's worse is if you order from Door Dash, a cheese burger with bacon is $16. GTFOOH!!!! This place gets good service, there's no need to price hike. It's not like they're serving Waygu. When they first opened, I think a cheeseburger was like $6 or $7. That's a huge jump. Talk about price gouging, and they should be ashamed!!!! And the burgers aren't that great! I won't be back. read more

Hamburgers and hot dogs are great here. Service here is challenged, but not so bad as to take them to three stars. Better than many of the momandpop hamburgers in Pacifica. read more

Love their food clean place and everyone is very friendly my order was out in 6 minute enjoy seeing everyone happy while working

The man who greeted me at the register was so warm, welcoming and friendly. He genuinely likes his job and made the whole experience a great one for me and my kids. I saw as he greeted other people who came in and I was very impressed. The cooking staff made great food and everyone seemed to communicate clearly and like each other. I don't live in the area and was just passing thru from SF to the South Bay. I would come here again. Great service and welcoming environment. read more

I give it 3 stars because the burgers were good and service was fast. I didn't take any pics as everyone has seen a burger before. I liked that they had all the toppings for you but wished fries came with the $10.00 burger. Their shake was pretty thick . Would I go back? Maybe... read more

By far my favorite burger place. This particular location has been pretty good with all the fresh ingredients and friendly staff. It's way more pricier than most burger places but totally worth it imo. read more

Five Guys Burgers and Fries embodies the American ideals of a hearty meal and a welcoming atmosphere. As you enter the den of the noble russet potato, the home of their famed burger, you are immediately met with a friendly crew of red-clad staff. Above their cacophony of "hot swings", and "2 patties", one can observe their unshakeable bond. They work in unison, flipping patties, imparting condiments, and distributing their famous Cajun seasoning. Visiting a Five Guys is truly a resplendent sensory experience. There is an inherent grandeur to the sizzle of the meat, the shine of melting American cheese, and the steam of their freshly-cooked bacon. Eating one of their burgers allows one to transcend the physical bonds of this earth, and escape into the universe of flavor. With a single bite, you are met with a freshly baked bun, the perfect proportions of your sauces of choice, and of course the meat. Their meat, simultaneously juicy, delicate, and delicious, is unmatched in the fast food ecosystem. You cannot find a better burger. I highly recommend this location, and any other Five Guys that exist in our plane of existence. read more

First time trying Five Guys, completely disappointed in the food and the service. First off the cashier an elderly woman was rude and impatient. Rushing the customers as they were ordering. Then she didn't let us finish our order and she didn't give us our drink but charged us for a meal even though only one of us ordered a meal (we didn't realize till after). Maybe slow down. Secondly, for the insane price I expected to taste something really good. Not. For $25 I got a burger that was soggy and squished. Why did I spend $13.59 on a burger that looked like it had a long day? Tasted bland. And then the fries were soft - don't know if that's how they always are - but fries weren't crispy and they had no flavor but salt. Fries should make you want to go back to them, these did not. They tasted like frozen fries. Only good thing about this place was the drink. Mind you all of this was during the middle of the day when it was almost empty. I was so excited to try it but this place left me disappointed. read more

Came here for my first Five Guys experience and was sorely let down. I had ordered a cheeseburger with some selected toppings. My receipt even showed that my burger should have had 2 patties/2 slices of cheese on it. When I got my food and got home to eat it, lo and behold I had absolutely no meat or cheese - just a bunch of toppings smushed between two buns. The buns weren't even toasted. Blech. Fries were also way too salty, especially as you get towards the bottom of the cup. At least their oreo cookie shake was good, but not enough to make up for the rest of the meal. read more