Although overall experience regarding the financial aspect has been somewhat disappointing, there…read moreis someone at the clinic I would like to recognize. Melissa, the dental assistant at Aspen Dental, has been incredibly kind, patient, and caring throughout my denture process. She always takes the time to listen and make me feel comfortable. Her compassion and professionalism have made a difficult experience much easier. Thank you, Melissa! Five Stars for her!!!

Paid for Xray on my first visit was good got antibiotics didnt stop infection got another kind…read morestill infected deathly sick and they wont pull unless i pay in full and wont give me a payment plan when its an emergency situation all about money sorry im disabled and epileptic cause i dont tell nobody but i will for this review not sure where to go now or just pull it myself with terrible infection

Aspen Dental just saved me almost $500. Not even kidding. When was the last time a dental office…read moredid that for you? There was a glitch with my dental insurance and Alayna fixed the problem in about 7 minutes. She had no obligation to help me but she did, and that says a helluva lot about the integrity of this company. I've been through so many dentists in the Temple/Belton area over the last 17 years... no other dental office that I know of has this level of expertise, such convenient hours of operation, and such kind staff. A.D. keeps impressing me more every time I go in. Big grin and a salute to everyone who works here! Paul S.

I made an appointment over a week ago to establish care, I showed up yesterday and was told that I…read morewould have to pay out-of-pocket, and my insurance does not cover it. First of all they should've known that before yesterday's visit, second, they should've at least informed me before I came there that this was happening. Today I called my insurance company and they said I'm covered 100% for everything that I was going to do yesterday lost a good customer over four years.

Be careful. This dentist will mislead you regarding the cost and scope of the treatment. Read and…read moreunderstand exactly what you are paying for. I am currently fighting a charge of over $3000. For cleaning. I had wanted a cavity repair and thought the price was included in the price, but it was not. I was told my insurance was covering it but I don't think they ever contacted them. We contacted the office manager and even she said I was overcharged.

TLDR: They misrepresent what you'll end up being billed---grossly…read more They provide a treatment plan with estimated costs. I paid the full "patient financial responsibility" total which is based on discounts and benefits. Some time later they billed me an ADDITIONAL $4k claiming insurance didn't cover. What's the point of sitting down with their treatment plan review person if that person can't even lookup what's covered before sending me a massive (no discounts either) bill. I suspect this is done in hopes of you being forced into their payment plans. Aspen is the waffle house of dentistry.

This place was awful! First I used my one visit for 6…read moremonths. To get a filling and cleaning. They left the numbing stuff on my gum too long and it caused a huge blister. They refused to acknowledge any responsibility the next day. They refused to give me my regular cleaning even though I'd had my teeth cleaned 5 months earlier. Said I needed a deep cleaning at $1200 also $5000 worth of dental work. That I didn't need. Lastly my filling fell out after 2 months. I would never go back to them again. They are only out to get as much money as they can and don't care about you at all!

This place needs to go out of business the worst experience and customer service not worth calling…read moreand making a appointment they never keep appointments and we'll try and reschedule you everytime and while they have you they always try and over sale you on something me and my wife we'll never recommend or go back to this so called dentist office

Unfortunately, my experience at Aspen Dental was disappointing…read more I scheduled an appointment to adjust my loose partial upper denture, and since the office was aware of the issue beforehand, I expected adequate time for proper evaluation and adjustment. The assistant was kind and professional, but the dentist was not particularly friendly. My partial was sent back and forth to the lab multiple times, yet the person making the adjustments didn't see how it fit in my mouth until the end, which made the process feel ineffective. As the appointment went on, I felt increasingly rushed, and the focus seemed to shift toward replacing the partial rather than fixing it. I ultimately settled for a fit that was still unsatisfactory because I didn't feel comfortable asking for further adjustments. Cleanliness was also a concern. After disinfecting my partial, the assistant repeatedly handled it with bare hands before giving it back to me to place in my mouth, which felt unsanitary. Overall, I left feeling disappointed and uncomfortable. While the assistant was pleasant, the dentist's demeanor, the rushed experience, and the handling of my dental appliance mean I won't be returning. My rating: 2 out of 5 and that is being generous.

I was scheduled for a root canal and a temporary crown for 10:00. I have had several root canals…read morebefore and it only takes around 1 and 1/2 to 1 and 3/4 hours. I was in the chair for 3 hours while the doctor kept leaving me to work on other patients. She did this 3-4 times. When she got to the build up for the temporary crown, some of the anistetic had worn off and she had to give me another shot to deaden it. When she got to the build up, she seemed to be in a huge hurry to get done. Needless to say, I was not happy. Although I am not the type of person to complain and make others feel bad, she didn't give me the feeling of giving me the attention necessary to finish in a timely manner. I'm afraid that I made a mistake in choosing this practice for my dental needs. UPDATE: I wanted to update my review. I received my crown on my tooth and, today, I felt very much like a valued patient. The Dr and her staff really made me feel valued and they showed me how kind and professional that they are. I wanted others to know that my issue may have been a one time issue. Nevertheless, I was very appreciative of them.

The staff at this location need additional training. I went…read morein for wisdom removal, the staff confirmed with me multiple times that they checked with my insurance all of my details and what is and is not covered. Confirmed with me there would be no additional charges if I paid in full up front, so I trusted them and paid in full before my procedure. Then after my surgery they sent me a bill that was double my original invoice. The staff do not pick up the phone when you have billing questions, the regional manager does not respond to emails. Avoid this location. Plenty of great dental practices in the area with responsive and honest staff. The oral surgeon here is amazing and very nice, makes sense why he only works here once a month.

I have been a patient here for a couple years and had a routine appointment in April 2025 with no…read morereported issues or concerns. However, at my most recent biannual visit a couple weeks ago, I was informed by a new dentist (apparently the practice has changed ownership) that I suddenly had 8 cavities, along with 4 or 5 additional areas requiring Curodont treatment--an out-of-pocket expense not covered by insurance. Even after insurance, I was quoted over $1,000 in treatment costs. Since this was alarming and inconsistent with my previous checkups, I sought a second opinion at another dental office. They confirmed I have NO cavities, and even re-checked after hearing about my situation. I am extremely disappointed and will not be returning. Patients should be cautious and seek a second opinion, as the recommendations here felt misleading and profit-driven. Do better.

This is a great family dentist! They're very professional, attentive & caring…read more They communicated with me even before the appointment.I had an appointment set up & throughout the 2 weeks waiting, they called everyday they had an opening to ask if I wanted to move my appointment. The doctors & the hygienist are very nice, friendly & did their job with ease! Overall my experience here has been great & im making this my family dentist!

They really don't listen to their customers. They've been told 1000 times that I don't have any…read moremoney but yet they still bill me for services/ things that were not necessary.

I wish now I had read the yelp reviews first because I had the exact same experience as so many…read moreother one star reviews. I moved to the area about a year ago and had not been in to get my teeth cleaned since moving here. I was used to going every six months so decided I needed to get in somewhere for routine cleaning. I called them on Tuesday and was surprised to hear they had appointments available the very next day. Some of the other local dentists I had contacted were booking appointments two months out. I arrived on time went through "routine" full mouth x-ray, was moved to a room went through a "routine" full mouth 3-D imaging scan from the dental hygienist. The dentist then came in the room spent about 15 seconds, looking at my photos on the screen never once even looked in my mouth and told me I needed three crowns and a bunch of other dental work. I was then ushered upfront to the business office and was told the total cost for the work I needed to have done was slightly over $7000. I declined and was told that was my only option or I could decline treatment which I did. I was there for over two hours and didn't even get the routine cleaning that I had scheduled an appointment for. I now have an appointment with a highly recommended local dentist about two months out, but I'm happy to wait. This place just really seemed like a total scam to me.

I was scheduled for tooth removal. after 2.5 hrs dentist says he's to swamped today to room it. I…read morehave had the absolute worst experience with this place. poor time management and lack of regard for clients time.

1. Billing was inconsistent, the refund was delayed, and communication was disappointing; received…read moreconflicting information. 2 Poor billing communication and inconsistent refund information. 3. Expected prompt service. Refund delays and mixed information disappointed me. 4. Customer service was polite, but the billing and refund process needs improvement.

Had a wonderful experience here at this location. I am pregnant and they were very accommodating…read morewith my pregnancy. Everyone was respectful and friendly, and everything was communicated clearly: financial-wise & procedure(s). The cost to be seen was very affordable & getting an appointment was quick and easy process online. Thank you/shoutout to Jamie for being such a welcoming and kind person to me walking-in & out of the office AND over the phone!

Extremely happy with the care I received from the entire dental staff! Everything was so smooth and…read moreorganized from check-in, X-rays, cleaning, checkout, etc. Special thank you to my hygienist, Kayla who was amazing.

I'm looking for a forever dentist. I have my 1st appointment with them this Friday 04/17th…read more Optimistic about it after reading their reviews.