As a realtor and landlord I cannot recommend this company…read more Delays Multiple calls Once tech came stayed 5 mins when my tenant requested more time

Great service at a good price!!! Serviceman fixed my…read morefireplace and gave pointers on how to keep it running well.

David did a great job for us at a fair price. Some other providers Yelp served up noted a full…read moreinspection & sweeping would be required right out the gate at multiple hundreds of dollars. David - who responds himself as the owner - lets you know what to expect & doesn't upsell just to pad the bill. He got right in there & saw that the fireplace had rarely been used in this 40-yr old home we bought, educated us on the type of fireplace & damper, as well as working to make a repair to the damper - no sweeping necessary. He then made sure the gas was flowing & burner working well. He cleaned up the little bit of debris & was on his way. I'll call him again if needed.

David was able to squeeze us in last minute to make sure our fireplace/chimney were ready for use…read more We had purchased our home a few months prior and hadn't gotten around to having the chimney serviced. David kept in touch with us on his arrival and took the time when he was here to help educate us on the proper use of our fireplace (things to do, don't do / things to look out for and be mindful of). He performed the chimney sweep and did an excellent job of making us feel comfortable using our fireplace in the future. Highly recommend him for your needs.

We purchased gas logs from Gas logs etc several years ago and had such a great experience that when…read morewe purchased our new home, we went right back to Gas Logs etc for our 2nd set. Their customer service is excellent and installation was perfectly. we highly recommend them to all our friends.

Great value and service. No pressure from Larry and whole process from selection to installation…read morewas less than 1 week. Very pleased with our decision.

Had Mike out to clean our 2 chimneys and free up a stuck damper. I thought he'd have to replace the…read moredamper but he found a better (less expensive!) solution! I hired Mike because of the great online reviews and was VERY glad I did. He will be coming back at a later date to replace a worn out chimney cap, and I know he will do an excellent job on that as well. Wish I'd known about Mike a long time ago...might have been able to enjoy our fireplace more!

BEST SERVICE EVER! I highly recommend you call Mike for any chimney or fireplace needs. I used a…read morewell known company for an inspection and they were very expensive and had a terrible attitude throughout. Then quoted me over 20K for the work!!! I was so bummed and it took me a while to try someone else. I found Mike through yelp and he was positive about my situation... old house, old fireplace, old chimney. He did not use scare tactics to get me to spend a fortune. He did a thorough inspection for me calmly explained what needed to be done and even better his quote was a THIRD of what the other company suggested. He did an excellent job and I'm in love with my gas burning fireplace :) Thank you, MIKE!

THIS BUSINESS IS PERMANENTLY CLOSED! Metro used to be a…read moregreat company, they installed the gas fireplace, insulation and garage doors in our home several years ago. We called to get our annual garage doors service a few months ago and have someone look at the insulation. The gal who took our info said she would send a tech to do all that. When the tech arrived he was from Mo Better Garage Door. He said they bought out Metro a few months prior, didn't do insulation or fireplaces and didn't know who did.

Had them remove two small garage doors and put in one. The garage door doesn't open all the way…read morebecause the main central bar isn't long enough. Don't use this company!

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

My wife and I had our backyard retaining wall, other walls, flagstone patio and walkway, two sets…read moreof steps and some other work done by Chad Graham of Graham Brothers Stone Company in Dallas, GA. The work was exceptional and outstanding!!! We are completely pleased and would recommend Chad to anyone and everyone.

Amazing service and overall experience. The entire process from beginning to end was easy to…read morenavigate and it was great working with the team. Very respectful of me and my home. Thorough work and I appreciate the warranty to ensure nothing is missed. Lance arrived on time and worked hard to repair my unit. He took the time to carefully walk me through all the components of the unit, what to look for, how to care for it and so much more. I honestly felt like a pro when he left. He was honest about the issues and what adjustments he made to address the issues we had. Highly recommend and would absolutely use them again! So grateful to have a working fireplace after a year of it not working!

There is no way the reviews for this business are real. Lance (more on that later) came to my house…read moreand replaced batteries in a remote that was already working and hit a reset button. During the visit I told him the remote was already lighting up, so it didn't need batteries. It made NO sense to change them to begin with. While there, I asked him about fixing a loose halogen light, and he told me it was too complicated. When I explained that I had fixed them before, he then acknowledged how much I know about my fireplace, but still did not help. He just provided me a link to some glue. Nowhere during his visit did he exhibit expertise that warranted a $399 visit "for his time" (his words). After calling and emailing multiple times with absolutely no response, I texted Lance who was, it turns out, the owner, although this had never been conveyed. When we got on the phone, he was in a bad mood, called it an "f-in" (but used the real word) Monday and then proceeded to talk about how awesome he is, how much his time is worth, how many awards he has won, etc. He also said, "You are one of those people who lives in a world where you think the customer is always right, and you have no clue about the real world." He was so rude and disrespectful. My entire call with him was to understand why the invoice was $399. You can tell I'm not the first person to ever question this based on his response. I would NEVER use this company again. His work is overpriced, I'm not convinced he understands fireplaces since he changed batteries in a remote that was clearly working, communication is terrible, and his fees are not clear at all. If you do get him on the phone, be prepared to hear about how awful his day is and then be prepared to be insulted. I'm hoping he takes my $399 and puts it towards anger management classes.