Amazing service and overall experience. The entire process from beginning to end was easy to navigate and it was great working with the team. Very respectful of me and my home. Thorough work and I appreciate the warranty to ensure nothing is missed. Lance arrived on time and worked hard to repair my unit. He took the time to carefully walk me through all the components of the unit, what to look for, how to care for it and so much more. I honestly felt like a pro when he left. He was honest about the issues and what adjustments he made to address the issues we had. Highly recommend and would absolutely use them again! So grateful to have a working fireplace after a year of it not working! read more

There is no way the reviews for this business are real. Lance (more on that later) came to my house and replaced batteries in a remote that was already working and hit a reset button. During the visit I told him the remote was already lighting up, so it didn't need batteries. It made NO sense to change them to begin with. While there, I asked him about fixing a loose halogen light, and he told me it was too complicated. When I explained that I had fixed them before, he then acknowledged how much I know about my fireplace, but still did not help. He just provided me a link to some glue. Nowhere during his visit did he exhibit expertise that warranted a $399 visit "for his time" (his words). After calling and emailing multiple times with absolutely no response, I texted Lance who was, it turns out, the owner, although this had never been conveyed. When we got on the phone, he was in a bad mood, called it an "f-in" (but used the real word) Monday and then proceeded to talk about how awesome he is, how much his time is worth, how many awards he has won, etc. He also said, "You are one of those people who lives in a world where you think the customer is always right, and you have no clue about the real world." He was so rude and disrespectful. My entire call with him was to understand why the invoice was $399. You can tell I'm not the first person to ever question this based on his response. I would NEVER use this company again. His work is overpriced, I'm not convinced he understands fireplaces since he changed batteries in a remote that was clearly working, communication is terrible, and his fees are not clear at all. If you do get him on the phone, be prepared to hear about how awful his day is and then be prepared to be insulted. I'm hoping he takes my $399 and puts it towards anger management classes. read more

Absolutely impressed. I did some research to find a reputable company, proficient in what they do rather than a jack of all trades and one that is priced fairly. I found everything with Lance and Atlanta Fireplace Specialists. My old crappy 1987 gas log turned fire burning needed help because it could no longer be used after an inspection. Lance did another inspection and yes, it was something that needed to be done. So easy to work with. Friendly, professional and attention to detail. Nothing but high praise for this company!!! read more

Atlanta Fireplace Specialists - After. Almost complete but couldn't be happier with the results. - Fireplace Services Near Me - Atlanta, Georgia

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So damn arrogant that they are too good to answer the phone but rather required to look at their website to see if they would do what is needed. Absolutely ridiculous. read more

Ridiculously difficult getting relevant (non-jargon) information easily. I called and the voicemail said they prefer to email and not to leave a message. Strange enough but then I emailed and got into a lengthy exchange that was confusing and what a 30 second phone call would have remedied easily. The "office manager" didn't have a number on her signature line and when I asked to talk she told me it would be another business day. Not worth the hassle with so many options. Called somewhere else and they made it so simple to take my money Their response is hilarious and underscores the review. How can you make lifelong customers if you refuse to speak with them! Lol. And if there's a problem you'd never know about it. So happy with gas log etc in Hiram who came out next day to install! They've been in business for 25 years and like speaking with their customers. Go there: https://www.google.com/search?q=hgas+log+inserts&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari# read more

The pilot would not light in my 20 year old condo in Alpharetta. Neal was incredibly knowledgeable and helped me out in no time. Way less expensive than other services. They get busy in the fall, like all the fireplace people, but the wait is worth it. He and his company are now my GoTo Fireplace people. Absolutely recommend them. read more

***Update: 6 months after fireplace remodel I had a small aesthetic issue with the new fireplace. Atlanta Fireplace Specialists was very responsive and came out to take care of it right away. They did not even charge me! What a great company! read more

I was not trying to make you look bad. You did a great job of that by suggesting that my fireplace is cheap. I complimented the customer service of your staff and your work is beautiful but it is not what I needed or requested. Your nasty response shows that you have no regard for people. Everyone should get more than one quote for any service. Period. What I needed was an electric insert and no one I spoke to was charging 4K for that and obviously they were well aware that the old model was discontinued. The mantle did not need replacing and there's no chimney. Business includes the good with the bad. I chose a company that had great references that I verified. Clearly you cannot accept that and to suggest that because I chose someone else and that their work is substandard cements my first inclination. Well my cheap lowly fireplace is beautiful, warranted and it hasn't failed. Best of luck to you. read more

I made an appointment over a month ago. After numerous unnecessarily lengthy emails and three visits from the owner, agreeing to the price quoted, the time and the date, Lance shows up and says there are alarms going off in the attic and won't do the work. I say no problem, and fix the alarms and attempt to reschedule. He then refuses to do the work. Extremely unprofessional and a huge waste of time. read more

Showed up after calling ahead and was on time. Serviceman worked on a wood burning and a gas log fireplace in our new home. He did outstanding work cleaning and repairing the wood fireplace and put in firestop around gas line, replaced a missing damper clip, and refreshed the firebed for a very reasonable price. Cleanup was thorough. read more

I purchased an electric fireplace from Dimplex. Lance was contracted by the Dimplex, to fix the blower which is making a noise. He acknowledged that his company doesn't normally deal with electrical fireplaces. With that said, he did great good. I highly recommend his service. Thank you, Lance. read more

I wanted to give a shout out to this fireplace repair company Atlanta Fireplace Specialists. Our fireplace stopped working last year and another company came out and charged a fee but did not seem to try very hard to fix the fireplace and told us it needed a new part and we would have to pay over $1000 for the part and labor for the repair-I didn't feel good about that company and did not move forward with the repair. Atlanta Fireplace Specialists came out this year and spent a lot of time trying to fix the problem, but confirmed we needed a new part. We were charged a similar fee as the other company. Difference: the part was less than $200 and they didn't even charge additional labor for coming back and doing the repair. I felt very comfortable with this company doing the work and trusted them. Now the fireplace works beautifully read more

Lance called me and walked me through how to turn on my fireplace!!!! This is after another local company wanted 1700 to "fix" my fireplace. Lance was beyond honest and helpful. It's clear they are genuine people who want to help! Out of an abundance of caution, I asked lance to come look at the fireplace to ensure its safe as the previous owners never used it. This company is not only professional and accommodating, but trustful, I completely trust their recommendations and I know they are not ripping me off like other companies. I'm so glad I found them- it's clear there's many fireplace companies just out to rip people off. This is NOT one or them! read more

If I could rate AFS with ten stars, I would! Today Lance came in to give us an estimate on our fireplace, and while in the crawlspace, he discovered that our HVAC vent had come unattached and was emitting carbon monoxide. The leak was just below our bedrooms, and our monoxide detectors hadn't detected it. On the spot, he repaired the vent and even checked the vent on the roof because he'd found water in the pipe. So, he not only protected our family, but didn't even charge us for the time and repair. All around good guy. Thank you!!! read more

I made my appt in Jan '19. They sent a tech name Jessie - really nice guy. He inspected my fireplace and told me that I would need a part. He would place an order for the part and would let me know when it was in and would then schedule an appointment for him to come back and install. Well after numerous emails sent from myself and hubby to Ami, crickets...no response. When you call, it instructs you not to leave a message and that it's their busiest time of the season. That's the same message all the time!!!. I'm very disappointed and will never use them again, nor would I recommend. So I pretty much paid over $200 just to be told that my fireplace was broken....Uh, I knew that!. read more

My old gas fireplace hadn't worked properly in the three years he have lived in our house. Ed cleaned and tuned up the unit and we now have a beautiful glowing fire in a fireplace that works perfectly. read more

Fantastic service! Unfortunately I tried two different companies a year ago to fix my gas log fireplace. One of them supposedly fixed the issue but when the tech left the same problem happened. After calling him back he NEVER returned my call. This was after charging me $200+ Second company explained there was a "sensor" problem and would run about $800 to fix. Charged me a service call $200+. I tried Google again and ran across AFS. The customer service was INCREDIBLE ! Ami in dispatch answered any question she could and if not emailed Lance (owner) who emailed me personally. The 2 techs that came out were very knowledgeable and explained that the unit I have does not have any type of "sensor". (insert angry emoji here). They were on time and went right to work. Also checked another unit for me. Had the unit working in less than an hour! AWESOME SERVICE !! Thanks AFS!! read more

Would I hire them again? You betch-ya! I just did. This is the 2nd home I've had Lance and crew fix an old non-working fireplace and make it work again. They're talented, trustworthy, experienced, and detail oriented. The perfect mix! Hire them yourself with confidence of a job being well done. read more

Terrible customer service. Call and get an answering service. Go to website and complete form as requested and crickets. If you are this poor on the front end of your customer service imagine how bad everything else is. read more