It was Independence Day - July 4th 2020. I was headed out of town with the whole family packed up…read morein the mini van starting out on a 10 hour road trip. Something is wrong. The van starts shaking itself to pieces. We limp back towards El Paso reaching out to any tire shop, auto shop, body shop ANYBODY that might be open on the holiday. Dozens and dozens of calls later we finally find Pronto! Tiffany is absolutely terrific and offers to have her mechanic return to the shop to test drive the vehicle. Javier is very friendly and we jump in the car. I don't think we went a quarter mile before he pinpointed the problem - it was crazy. He knew what he was looking for before he even opened the door to go look for it. He then proceeded to crawl around until he had found a difficult to see bulge in the tire tread where the radial metal was coming apart below the rubber. We returned to the shop where he moved three vehicles out of the way to help me move my vehicle into the shop and then proceeded to put on a spare. He was very fast, efficient and super nice. Tiffany refused to take any $$. They gave that hour away for free and didn't charge me a cent! These are great people El Paso! The best. Make sure you support them.

This is not my first time using Pronto Body shop. I was a victim of a hit and run and there was…read moredamage to my truck. I already knew who to call. Tiffany and her crew are experienced, and knowledgeable. They kept me up to date on the progress of the repairs and dealt with the insurance company to get the work done in a timely manner. Ladies if you're worried about how men take advantage of women when it comes to car stuff, that won't happen here. Woman owned and Tiffany takes care of everyone. My truck came back looking as if nothing happened.

I'm not all that familiar with paint-less dent repair but, I know that you don't have the luxury of…read moreapplying filler and painting the entire surface after you are done with your body work. Hence, there seems to be high need for craftsmanship that is necessary to work a dent this way. That said, these guys repaired a door dent I had on a leased car that was being returned. Reasonable price and I could not tell that there was dent the size of a half dollar when they were finished. Plus, they fixed it the same day I brought it to them. Great place - hopefully, I won't need to go back!! But if I need service like this again, I'll be back to Empire.

Took my silverado 1500 in after an accident and Gabriel was quick to give me a quote and order the…read moreparts needed for the truck. Highly recommend this place if you are in need of repairs quick. The whole job took them less than a week to finish and my truck was like new again. Hopefully i'm never in need of these services again but if I am I know to hit up Gabriel.

Carlos from Spraymaster's had amazing customer service & quality work when helping us with my car…read moreIt was super fast and looks better than brand new, not to mention the reasonable price. This plus many other reasons keep me and my family coming back to Spraymaster's whenever we run into car trouble, highly recommend!

I have taken three different cars to these guys over the years to get spoilers installed. Always…read morefast, helpful, and affordable. I recommend!

Great work and affordable prices .Did work on time.i highly recommend him to anyone, look no furtherread more

I got three estimates for repairing the front bumper on the passenger side of my Honda CRV. All…read morethree estimates had identical parts, part numbers, and hours of labor to do the repair. Same computer system for all three. Cost for parts and labor for the first estimate was inflated by about 30%. The markups for the second estimate were not as much, but still high. I read the reviews for Sergio Lewis Body Shop, had three personal recommendations, and the repair cost was much lower than the first two estimates. My bias is to work with local businesses whenever possible. Norma Jean was wonderful to work with and I will not hesitate to recommend them to anyone. Customer service and quality work are superior!

(2018) I was in a moderate accident in February. The other car drove away but unfortunately my car…read morewould not move. While waiting for the tow truck to arrive I called around body shops and searched various user review sites. Being new to El Paso I chose the one I found with the most descriptive reviews: Southwest Body Shop. I called ahead and sent pictures to the owner, Jesus, who was quick to respond. So I had the tow truck driver take it here. The process was pretty straightforward from there; where my insurance was actually the one lagging behind. The body shop had identified the issue and told me what they found damaged with my car within 24 hours whereas my insurance took a week to send a representative to see the car. After my insurance got their lives together the body shop began ordering the parts and the repair was underway. They kept me updated with daily phone calls, because I was antsy about my car, and couldn't wait to get it back in my hands again. The owner himself even sent me pictures of every part they replaced! TL;DR: Great communication, friendly staff, and descriptive updates about repairs from first contact to receiving my car back.

I'm very happy with my experience, they were very fast, efficient, and professional. They gave me…read morecourtesy calls throughout the entire process and the trailer came out looking exactly as I'd hoped. My endorsement I would recommend to anyone!

This body shop was recommended by one of the Hoy VW employees and they did not disappoint…read more The estimate scheduling was easy, the owner took care of everything for us. Dropped off the vehicle and it was ready in 2 days. I cannot even tell where they repainted the gas cap cover, it is all so smoothly blended in. It was about $200 less than what the dealership had wanted. Very pleased with the service and the quality of the work.

David is absolutely amazing and his staff did a first rate job on my KIA. I strongly recommend this…read morebusiness to anyone who needs their vehicle repainted. Polite, helpful and friendly staff

I used Ace a few years ago to make my older car look brand new, found they did superior work, and…read morepaid attention to all the little details. I recently had another accident and allowed the insurance company to chose the body shop. What a mistake! I'm reminded of all the social media posts here in El Paso complaining that customer service is dead. Not true at Ace Body Shop. I've learned my lesson and will never make the same mistake again. Not sure why I thought all body shops are equal. :(

Horrible experience they could not align the front bumper properly after changing the fender…read more Scratched headlight and damaged bumper a bit. Was given a few different excuses by Omar tudu why it couldn't be done properly. Such as the car was damaged from the dealership, parts not being oem, and that's what the insurance requested to be put on. Had to take the car somewhere else to have it aligned properly.

I've never had an issue with Caliber collision in other states but this place takes so long for…read morerepairs. Never heard of a mechanic that has trouble replacing a headlight and has to extend couple more days for them to figure it out. Tells you a lot about the level of experience they got in this shop.

I have gotten my two SUVs serviced here and they have always done an exceptional job at repairing…read moredamages! DJ was so helpful and communicative about the repairs that needed to be done and what the process entails. also, the front desk receptionist was so kind and amazing! If I ever need repairs again I'm coming straight here!

Very disappointed with the results they took almost a month maybe more than a month by a few days…read moreto have the repairs done and when I got the vehicle and checked for the repairs they missed several items on my vehicle on my 2021 Toyota Avalon that was covered by insurance that they never fixed. I use the car rental with the insurance and it got used up and I have to pay out of pocket to get a car rental so that way they can fix the items that were supposed to be have done in the first place. Very poor service.

RUN FROM HERE. I usually don't write long reviews, but my…read moreexperience with Hoy Fox Body Shop has been so frustrating and disappointing that I feel obligated to warn others, especially anyone considering taking their vehicle here after an accident. After a collision where we were not at fault, the other party's insurance covered the repairs. I regret not going with one of the recommended body shops from the insurance's list, because that would have guaranteed the work. Instead, I took my 2019 Mercedes GLE to the dealership's body shop, thinking it would receive the best care. Unfortunately, the opposite happened. They kept my vehicle for almost two months, and even after all that time, it still wasn't restored to its pre-accident condition. I had owned the car for two years without a single issue and always serviced it at Mercedes El Paso, so I know exactly how it was supposed to drive and sound. The biggest issue throughout this process was the lack of communication from our assigned rep, Enrique. He repeatedly gave us specific dates when the car would be ready, but those dates came and went with no updates, no calls, no explanations. This went on for weeks. When they finally said the vehicle was ready, I picked it up on a Friday afternoon. Within just a couple of miles, I noticed the alignment was clearly off, something any trained technician should have caught. I parked the car and didn't drive it again until the next morning. I drove to my son's baseball game and back, and later that day, the car would not start anymore. It remained dead for the rest of the weekend. On Monday morning, my husband called Enrique, and after some initial pushback, they finally agreed to tow the vehicle back. A few days later, Enrique informed us that the battery was dead. After doing research, I learned that a dead battery is extremely common when a car sits in a body shop for weeks or months. Mechanics repeatedly turn the ignition on/off to move the car or run diagnostics, but they do not actually drive the vehicle, so the alternator never recharges the battery. This drains even a brand-new battery over time. Most reputable shops either put cars on a trickle charger or take responsibility if the battery dies during prolonged repairs. Hoy Fox had my car for nearly two months, so this is precisely what happened. My battery had zero issues before the accident, and I never had a single warning light. Despite that, we were told we needed to pay almost $400 for a new battery. This felt incredibly unfair and completely avoidable. A few days later, Enrique claimed there was "additional damage" under the vehicle, that a boot was leaking, and then suggested it might have happened because we "hit a pothole." This explanation made absolutely no sense. They had my car for almost two months. Any issue under the car should have been detected during their repairs, inspections, or alignment. Suggesting that this was somehow my fault felt like an attempt to avoid responsibility. The speaker on the driver's side door --the side that was hit --has never worked properly since the repairs. The sound is distorted and clearly not functioning the way it did before the accident. I brought the car back to them twice for this issue, and both times I was treated as if I didn't know what my own vehicle should sound like. All they needed to do was run a simple speaker test file, which takes minutes, and it would be obvious that the speaker isn't working. At this point, I am so done with this shop that I would rather pay to have the speaker repaired elsewhere, to avoid dealing with them again. This entire experience, the nearly two-month delay, the repeated missed deadlines, the lack of communication, the dead battery, the attempt to blame "pothole damage," and the still-unrepaired speaker, has been exhausting. It has left me with a car that still isn't in its pre-accident condition, and a level of frustration I've never experienced with any other shop. I hope no one else has to deal with what we went through. Based on my experience, I would not recommend Hoy Fox Body Shop to anyone looking for quality work, accountability, or basic communication.

Caliber did a great job with my vehicle after I was rear-ended. They worked quick and finished in…read morefour business days when they estimate said five. I received daily progress reports via text message each day, and Joey was very thorough from start to finish. Even before I drove off, he asked me to bring it by the next morning if I found anything concerning in the drive home. There is also an Enterprise located on site with pretty solid customer service as well.

My experience with Caliber Collision (Montana location) was exceptional from start to finish. Jason…read morewas my mechanic/technician and he greeted me with a great attitude was super flexible with my schedule for drop off and pick up and kept me updated throughout the entire process. He sent me text updates throughout the process letting me know my car was continuously cared for every single day. John the GM was also engaged and super friendly when I dropped off and picked up my car. Everyone from the front desk clerk to everyone involved in my cars repair were friendly and kind. I highly recommended this place. They take the stress out of a usually stressful situation with their great attitude and communication.