I purchased a booklet. Both my van and car came out with the rear dirty. Like the back end was never touched, even drove through twice same results. The rest of the cars were not washed well either. Waste of money! read more

Excellent job ! The car looks better than new! Resists spotting even after a rain. Don't have towels available except for vending machine purchase of poor quality "towels" ! read more

Bought premium wash and all it did was the basic wash. I know it didn't malfunction bc my tires were cleaned - which you have to get premium at minimum. *Best to note that you have to PAY to have towels to CLEAN your car bc there's going to be A LOT of places the washer doesn't get to, that pretty much all the other car washes do. So frustrated that the towel i did have with me, was getting filthy from wiping 1/75th of my car that i just said F it, I'll do it when i get home. THEN if this was pissing me off enough, the vacuums power/suction is an Absolute JOKE!!! I could wipe up the dirt & pebbles better with my towel!! This sent me & i was seeing red. I left and had to go to another car wash that was competent to wipe the rest of my car down and actually clean the inside of my car. I should say that the attendant was nice & courteous when i pulled up for paying. However that doesn't make a difference when you have to go to another car wash and pay for what should've been done right to begin with. They need to change their name bc they are anything but 5 stars! read more

This car wash was a really good deal! I just wanted a fast and simple car wash that still was quality and I found it! Upon arrival I saw some staff who were very helpful and pointed me exactly where to go. They staff here were very friendly! I asked them a ton of questions about each service and they answered happily. They even took off my antenna piece for me because I forgot. You can choose a $5, $7 or $10 wash and yes they take credit cards- even discover! First you go through the drive-through machine wash and at the end you drive around to the vacuum area. Don't leave yet! Some staff members come out and dry your car for you. Then you can use the free Very high powered vacuum to clean out your car in a nice shady overhang. Overall it was a very nice experience, fast and cleaned my car well compared to other drive-through machines. They even gave me a little wipe to use on the interior of my car. I will be back again! read more

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Went to get my car washed today. I have a ton of bugs on the front bumper. I tell the attendant I really want them gone. I am told they are out of "bug spray", but I can go through twice if I need too. So after the first wash, I survey the bumper. It's still covered in bugs and there are bugs on the front windshield still. I drive around again and tell Them I want to go through again. The lady takes my receipt and says she has to keep it. I then go through a second time and still not any better. So, because they could not manage ordering the proper supplies, I paid $11 and left with a dirty car. read more

Five Star Express Car Wash - Car Wash Near Me - Santee, California

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I had my new car washed there and their machine damaged my vehicle. Now they are ignoring me. I would not recommend this car wash to anyone.

Should be Three Star Express Car Wash. I guess you get what you pay for 11 dollar "super"wash. Very quick wash. Vacuums powered by jet engines and unlimited which is nice. Sunshine Car Wash just down the street is a better option. read more

Five Star Express Car Wash - Car Wash Near Me - Santee, California

Went there Sunday Nov 13, 2022 and was railed on by the kid in the booth. Always had good service here. Not this time. This time he refused to allow me in due to some bark in the bed of my truck, that's fine, I can respect that. He made everyone else back up so I could leave. He gave me my card back and said he voided it. 4 days later, he never did. I want my money. I tried to call a manager/owner directly many times with no luck before going on Yelp. I hope to receive a reply from someone in charge. read more

Best $5 car wash I've ever gotten. There's a person who helps you before you enter. You select what kind of wash you want then proceed to go forward. You put your car in neutral then let Jesus take the wheel. Once the whole wash is done, you can go on about your day or park your car by the entrance and use the free vacuum. There's a ton of spaces. The vacuum is powerful af. I feel like I spent less time because the suction was so damn good, it cleaned my car faster. I highly recommend. My ride looked super fresh and fully dry as soon as I exited. Amaze read more

Very convenient! Come here to get a quick car wash for $6 to start. For $2 more, they armor all my tires. The vacuum is free and they provide a spot free shine. Definitely my car wash go to read more

It's OK if you want your vehicle cleaned up, but don't expect it to be spotless. I always bring extra towels for when it's finished to dry off and get the missing spots. My vehicles are left wet and a lot of missing spots for me to clean. Honestly a $9 wash leaves me feeling the same as when I do the top wash they have. Nothing beats hand washing your own car, but if you want a quick wash that will get most your car clean and leaving it wet, this is the place. The vaccum setup is stellar though! read more

This place was a great car wash to go to when it opened years ago. Now , NOT even close. You have a great chance for this place to brake down while you're in the washing cycle , waiting for a while for it to restart while suck inside. It's also annoying to find out when there are times it's " Cash only " when you drive up to the register and you can't turn around because as for Myself I don't carry cash on me and you get stuck in a line of cars. Don't get me on the fact today when I went there at 10:30 am it was closed with a line of cars trying to back up and get out , guessing AGAIN it broke down. Yelp can we start giving negative stars for places ??? This places gets a -5 read more

If I could give a ZERO STAR- I would!!! I go there because they give a VETERANS DISCOUNT!! I recently went through here and as I was going through the line- I asked the guy to put a piece of tape on my windshield wiper because in the PAST- At the end, the wind will break it costing almost $100 to get a new one. As he is putting tape on the wiper- the roller comes and hits his toe. He gets made, slams the roll of tape on my hood and walks away. Then comes back and rips the tape off my wiper. I put on my break- and put into park. Next employee walks up and says "Don't ever do that again!" I said I asked that gentleman to put tape on my wipers and he came back and ripped it off. If I got thru it will break my windshield wiper costing me almost $100 to fix!" And he EXACT WORDS WERE- "THEN GO SOMEWHERE ELSE! We don't have time for this and we are not responsible for damage to cars!" LAST TIME I EVER GO THERE!! read more

To be fair, I like the car wash and ability this place offers to vacuum your car as part of the price. Prices are not great but as expected, $11 for the best wash. Also when busy you can get trapped in the parking lot, unable to leave. PUSHING THE CUSTOMER CONVENIENCE BOUNDARY This manager decides to implement poorly thought change, In an effort to push more cars through the manager in a white shirt and tie started directing cars to the back side of the pay booth. There is only one girl working, so it did not save time. She can only process one customer at a time HARDWARE DID NOT SUPPORT THE MANAGERS IDEA I drove on the left side and the girl tried to move the credit card reader, but the cord was short. It would not reach past the girls booth door. To pay I had to get out of the car, go in front of the passenger window and pay there. It was a disaster. WARNING, Do not go on the left side, stay on the right paying side. read more

The staff is extremely rude. You have to practically beg for the free dash wipe in order to be given one. In comparison to a different car wash I frequent in El Cajon, this place is trash. The other comparable place at least offers wipes, air fresheners, towels to dry off the exterior and their staff is friendly. This place can afford to learn from their competition. read more

This carwash will scratch the he** out of your paint. I dont not recommend. I have a scratch from my rear tire to my break light. And numerous other places. read more

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Absolutely the most useless car wash I have ever gotten. Missed the entire passenger door and front quarter panel. Didn't clean the tires or rims. Waste of money. read more

While at the Five Star Express Car Wash in Santee CA I locked myself out of my car on Friday 7/21. My car keys, cell, and bag were all locked in the car. I noticed an employee doing some area cleaning and approached her about the situation. She was amazing! During my interaction with her she mentioned it's not the first time someone has locked themselves out of their car. She was able to let me use the location phone and provided me with a sheet containing major car insurance providers contact numbers. While I was making the call she even gave me a bottled water and a chair to use while I waited form someone to come help. Not only was this one employee helpful, yet other employees were also kind as I waited for AAA Roadside to come to unlock my car. The team that worked at this location provided great customer service! read more

This was my go to, but I started searching for a new carwash after getting tired of the rude staff and drop in quality. Then, I check my bank account today and found out I was charged $126 for a basic carwash. Pretty steep if you ask me, I was already peeved for not getting my towelette. When I called, no apology or anything, I was told (fairly rudely) that I would need to call back at 7am tomorrow when a manager would be available. Yuck, I'm done with them. read more

Five Star Express Car Wash - Overcharged $120 for my basic wash, beware! - Car Wash Near Me - Santee, California

Great results from the car wash, however the lady at the front wouldn't even look me in my eye and had a terrible attitude, not sure if it's because of my race or not but she didn't have to be like that, will probably come back read more

The lady who was working around 3pm on July 31st at Santee location was trying to scam my husband. He was trying to pay with his Debit card at first, she said "This card is declined " then my husband paid with Cash, After his car get washed , he checked his account and the amount was charged successfully. It means the card wasn't declined, it went through but she pocketed the cash. She was totally lying! He went back , then she was saying she thought that was a tip---no, my husband paid with cash because she said the card was declined. We always loved five star express car wash until this happened. This is really disappointing and we are disgusted. read more

Definitely check your car before you leave.I checked my car right after the wash finished and it left these scratches on top of my car!!!!! NOT COOL read more

Five Star Express Car Wash - Scratched the top of my car - Car Wash Near Me - Santee, California

Paid for premium wash, car came out looking worse than when I started. Dirt/tar balls all over the hood and trunk. Tried to use wipers when I left, just smeared all over window. Had to stop by a Chevron to clean the window so I could see. read more

I would give them less than one star if that was an option. I went in two days ago and their machine scratched the hell out of my car. It scratched my hood, side panel, quarter panel, mirror, door, windshield and windows tint. When I confronted them about it they just said they aren't responsible and they refused to help in any way. I have a brand new paint job that completely ruined now. This place is terrible and I will be taking them to court to cover the damages they did to my car read more

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This is a step up from your gas station car wash, but a step down from a hand wash you could do from home or places that offer self serve hand wash. Mind you, this place IS NOT a place to take a detail, but a great place for a quick wash. Reasons I would come back: 1. 13 minutes. 13 MINUTES of my time. I was able to get my car washed & vacuumed right before heading to work. They are open from 7am-8pm! 2. Easy in and Easy out! 3. Takes credit card! 4. Super friendly and helpful workers. If it's bad enough that I can't read a flashing sign, the gentleman manning the automated car wash showed me what's up. 5. Complaints of rear windshield wipers ripping off on previous reviews. They used painter's tape to secure my rear windshield wipers so I had no issues with that. Things to keep in mind: 1. It's an automated car wash. If you come with bugs and bird poop glued on, best believe there will be some residue left over. Like I mentioned, it's a good quick rinse off if not better than just a rinse. Mazzi (yes, my car has a name and he's a boy) is much happier sans dirt, but I promised him if he's a good boy he'll get a full detail on his next oil change. 2. If you can, bring a drying towel and/or windex to dry/clean off windows and wet spots. 3. Vacuuming area has a 5 minute limit. I don't think they monitor the time limit too heavily unless you're there too long or it's super busy. Overall a great quick wash and I will be back! read more

Five Star Express Car Wash - Mazzi finally gets a car wash! - Car Wash Near Me - Santee, California

Do not go here. Damaged my car this past Sunday 8/26. Scratches all down my passanger side. Ripped off my driver side mirror cover. Manager explained to me that all these damages were NOT caused by their carwash and they are not responsible for damages. Bummed cause we used to go here ALL the time, but their response and lack of accountability is crazy. read more

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Update May 2021: Okay, the problem has not improved, but gotten worse. Yes, the wash is just $6. But it's still supposed to "wash" the car. Here are pictures of just some of the spots/bird stuff left on my hood, after the $6 wash (I'm taking the pictures in the vacuum stall at the car wash; sorry if it's hard to see with the glare). The entire car is left this unclean. The car had been washed two weeks ago; it's not like it has been parked under a bird's nest for the last 3 years. This likely will be my last time here. Bummer. But it's not getting it clean at all anymore. The only reason I'm giving it two stars instead of one is because the staff is always very nice. But the wash deserves 0 stars lately; setting $6 on fire would get you almost the same result at this point. Do better please. You used to be a pretty good deal. read more

I've given this place three tries and have been disappointed all three times. I honestly feel like I could spray my car with a garden hose and get the same results. My car comes out looking almost identical to how it looks when it goes in. Do yourself a favor and use a full-service car wash that will actually wash your car! read more

Great car wash and very reasonable pricing. Goes by quickly. Vacuums work really well too! Too bad I don't live in east county but its great to know about this place when I'm in the area. The only "con" if you will is when the line is long it does block in the cars getting vacuumed so someone in line needs to make space for cars to back out of there. read more

I love this place. It's quick, it's well priced and it gets the job done. It's the place to go to go get a quick wash and be able to see out of your windows. It is not for a detailed wash, but I'm ok with that because I don't have time for it being detailed. It's also great for kids...it just like all the car washes you see on TV. My kids love giving our car a bubble bath. I also like the multiply vacuums. Unlike other places that just have 1 or 2 this place has a whole row so you can vacuum either before or after your wash. There no additional fee or timed-use. I'll be going there from now on. read more

This is the newest and best car wash in Santee hands down. It's a fully automatic car wash. You get situated in the track and the wash does the rest for you. It even takes you through a dryer which a lot of automatic car washes don't really do. They usually throw you at the end where you have to use your best judgment on how fast is appropriate to drive your car through the blowers. I have never had any issues with employees or the wash itself. Convenient and fast. My dad who lives in Serra Mesa only gets his car washed here when he comes to visit. read more

Okay for quick cleanup, but if you're looking for something of detail this is not your place. The rims are still dirty, there is soap actually still left on my door. And I really do not like the vacuums. There's no adjustability on them so they're super strong and then that makes them hard to use because it grab one everything. I will say that the attendance are always super nice, and super helpful.The guy at the entrance saved my bacon today as my trunk was not all the way shut!! read more

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Hey! $5.00 gets you a good car wash and access to high powered functioning vacuums. There's a sink so you can use water to wet down your own chamois or whatever. They even give you a wipe thingee to clean off your dash. The place is clean. For the price it is a great deal! read more

Five Star Express Car Wash - The car is getting squeaky clean! - Car Wash Near Me - Santee, California

My husband likes to come here so I opted to give it a chance and it was okay. There are a few different price options for carwashes and knowing that it had been a while since I got a car wash I opted for the $10 wash. The staff member was very friendly and I really liked that there was a mirror when you pull in to make it easy to get your car on the track. The car wash itself was okay. I didn't think the $10.00 price was worth it at all. I would have paid $5.00 for that wash though so I would suggest just paying that price. I just didn't feel like any of the brushes really touched my car much so it didn't get that clean. The vacuums are included in the price of the carwash so you can get that done as well. Overall, it is okay here. I haven't really been back as I know I can get a good carwash elsewhere for the price but the $5.00 wash would be good. read more

People are good but the owner practices bad business practices.. Want a more affordable car wash along with great service and staff.. Not far of a drive.. East Main Street EC kaelin's they have a $5 car wash or $15mo and a great market for all you Lyft drivers read more

UPDATE: they still give out wipes. These guys are great. Best inexpensive wash in town. I can pay 4x as much and go to the other 3 places in Santee I'd I want detail and hand drying but this quick drive through is perfect most of the time. This was my old review: Loved this place. Best $5 car wash. They discontinued the wipes you used to get so you could clean the inside of your car as you drove through the wash. I told the clerk to offer them for sale. I would pay 50 cents or a dollar for them. He said "I don't know what the owner is doing." I bring 3 cars a week here. Maybe now I won't. read more

This is the best carwash place in santee and east county. If you are looking for a quick wash that you get to drive thru inhighly recommend this place however if you bare lazy and do not like to vacuum your own car its not for youm the vacuum are amazing they are very powerful and will suck up about anything in your car so make sure to put your valuables away before you start. read more

Would not recommend this place to work they are very unprofessional. My step-son started working there on a Sat they never took a copy of his ID and never had him fill out paperwork. Because of this the check was made out to the wrong name because my step-son put the name he wants to be called on his application. Yes that was his bad but they made his work 3 days then gave him his check and said they would call with his schedule never called him. This is so unprofessional I would never recommend this place for a kid for there first job. read more

2 Weeks ago a person rode the brakes and I was bumping them all the way out! Then the lady behind me was bumping me! Don't hit your brakes! While myself and the lady behind me stopped and talked to the " manager " no one else did! We were promised a call because of the damage and being a Hit and Run! Still no call ! What the heck! Poor Management! Please honk and honk your horn if this happens to you. Calling the cops may be a better idea! They don't care! read more

Really happy with my experience here, on 1-26-17. I pulled right in and the the pleasant worker made lite conversation. Meanwhile, I noticed two cars headed in thru the wash. I was guided in by a friendly worker, and they let me go in immediately. I didn't have to wait at all. It was a quick process for the wash, I was pleased with the outcome. The spaces out to the right for vacuums are king sized and I appreciate that they thought about making those spots big. The stalls say 5-min max but no one polices it. And the vacuums don't shut off. The vacuums are large and theirs two per stall one for each side of your car. They're strong and have a decent head on it to enable getting into spaces in your vehicle to get all the extra chick fil a crumbs up! I'll leave you with two pro tips. - If you have sensitive ears like me, the vacuums are super loud, and I'd just bring earplugs or headphones next time. Bring your own little towel to catch the few drops the blow dryer missed on your vehicle. read more