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    Five Star Parking Services

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    Response time

    6 hours

    Response rate

    35%

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    Twinbrook Metro Station

    Twinbrook Metro Station

    (18 reviews)

    Station is nice. Parking lot is terrible. Full of potholes and NONE of the spaces are marked. All…read moreof the parking paint and signs have faded and are unreadable.

    If I could leave zero stars, I would. I appreciate the practical uses for metro, especially when it…read moreis raining. Metro had lots of maintenance issues on a weekend I was traveling. I always research trips and I thought I was informed about my travels. The wmata web site was wrong. On Saturday, Twinbrook was the stop I used when the red line was impacted by single tracking and repairs. On Sunday, I started my trip at Twinbrook since that stop was the solution the day before. The glitches switched locations. I learned that Twinbrook wasn't in service (after swiping my card). A nice customer told me about the changes. I left the platform and asked the station employee for help. He was probably having to repeat himself dozens of times during his shift. But I am one customer, hearing the information for the first time. He was frowning, unpleasant and gave confusing instructions. He was also pointing to the wrong exit. When I asked him to clarify where I needed to go, he was rushing me out of the area, telling me to get on a shuttle that would take me downtown. Where? I am fluent in sarcasm but I would not be disrespectful to a customer. Metro employees should be awesome whether I am paying full fare or $2.00. A nice bus driver told me to walk to the other side of the block. She was kind. I walked back into the station. Another Twinbrook metro employee walked me to the area when I explained that his colleague was needing a time out. I had already traveled two hours by car and was wheeling luggage around. Even when I am tired, I am nice. I took the shuttle to Medical Center from Twinbrook. Two opposite experiences in the same day. The employee at Twinbrook needs retraining. The employee at Medical Center needs a raise and a promotion. Kindness matters.

    Rockville Town Center Parking Garage - As of Oct 30, 2024

    Rockville Town Center Parking Garage

    (9 reviews)

    Many moons ago, only the first level was limited to a max of 3 hours parking…read more I recently parked here for an event I attended nearby. It seemed like the first 3 floors are now set with a max of 3 hours and the time to park free is a bit more limited than before. Times have changed, I guess. After parking, I went to pay at one of the stand-alone machines. I entered my ticket, and, in a few seconds, the machine gave me back my ticket. Nothing on the screen changed. I tried again, same thing. So, I guess there was no charge for me to park. I got ready to exit through the gates and the thing prompted me to pay, so I guess the stand-alone machine wasn't working then. I wished they had put something on that stand-alone machine to state it wasn't working. I'll know for the next time to make sure some sort of amount is shown when validating my ticket (lesson learned). Note: When exiting by the gate, it doesn't take cash, and you may not always get a receipt. Per their website here is today's cost: 0 to 90 minutes (FREE). 90 minutes to 3 hours ($3). 3 to 4 hours ($4). 4 to 5 hours ($5). 5 to 8 hours ($8). Daily Maximum or Lost Ticket $20.

    10/25/21 This is my…read moresecond time visiting Rockville Town Square within a week after two years. Apparently since the summer of 2021, the first two hours of parking is free and no longer requires validation. Payment can be made by cash or credit card. You pay at the kiosk before returning to your car.

    Five Star Parking Services - valetservices - Updated September 2026

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