From the very first day I walked in, Lacy was absolutely amazing. She made the entire process smooth, stress-free, and kept me updated every step of the way. Getting into an accident is never fun, but Lacy and the team at Fix Auto turned a stressful situation into a positive experience. Their customer service is truly next level -- friendly, professional, and honest. They took the time to explain everything clearly, worked directly with my insurance, and made sure my car was taken care of from start to finish. When I came to pick it up, I was blown away by the quality of the work. My car looked brand new, like it had never even been in an accident. The attention to detail was incredible. I can't say enough good things about this shop and their staff. If you're looking for a place that genuinely cares about their customers and takes pride in their work, Fix Auto is it. I highly recommend them to anyone needing auto body repairs -- you won't be disappointed! read more

Fix Auto Redlands - Body Shops Near Me - Redlands, California

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1 star -- Unethical practices and harassment My experience with Fix Auto Redlands was unacceptable and extremely stressful. Throughout this process, their business practices felt deceptive and predatory. Billing was unclear and appeared inflated, explanations kept changing, and there was a complete lack of transparency. Instead of clear answers, I was met with deflection and pressure. What pushed this experience over the line was the constant phone calls and harassment. Rather than professional communication, I received repeated calls that felt intimidating and inappropriate. It became necessary to protect myself by documenting everything. If you deal with this shop, record every phone call and save all emails and messages. Do not rely on verbal conversations alone. Get everything in writing and review every charge carefully. Concerns were not addressed respectfully or professionally -- they were dismissed. This caused unnecessary stress not only for me, but also for others involved in the process. I would strongly caution anyone considering this shop to think twice. This was one of the worst experiences I've had with an auto repair business, and I would never return. read more

Title: Fix Auto Redlands Completely Failed Me - Incomplete Work, Broken Promises, and Rude Staff Fix Auto Redlands used to be reliable--only because of Ralph, who handled my original claim. After he left, the quality collapsed. I brought my van in about a year and a half ago for a major insurance repair after it was vandalized. Roughly 90% of the van needed repainting, plus several exterior components needed replacement. The shop was paid in full by insurance. Here's what actually happened: -Key parts were never ordered or installed (tail-light housings, roof trim, and more). -[Large portions of the paint job were incomplete or poorly done--overspray, missed areas, uneven paint, sloppy finishing. ---I reported everything immediately, provided photos, and even went back in person so they could document the issues. --They promised to call me to schedule repairs. --They never did. Not once. We are now in November 2025. Still no repairs. Not a single thing fixed. Worse, during my last visit, the new employee--a Caucasian guy acting like he owned the place--was unbelievably rude and even called me a liar about the missing parts. Completely unprofessional, totally out of line, and absolutely unacceptable. I was patient for over a year. They were paid for the job. They simply did not do the work. And the customer service has fallen off a cliff since Ralph left. This was supposed to be warranty work. Instead, it turned into a never-ending runaround and disrespect. I do not recommend this location to anyone. If you value honesty, professionalism, or a shop that actually completes the work it was paid for, look elsewhere. read more

I have gotten work done here 3 times it is really good, however the 3rd time they invoiced me a remaining balance that the insurance refused to pay, mind you i was not at fault for the accident. Something for you to consider read more

Such a great experience from start to finish. Everyone was incredibly kind, professional, and helpful. Chad truly went above and beyond. he kept me informed every step of the way and even sent pictures throughout the repair process, which I really appreciated. From the moment my car was towed to Fix Auto, I knew I was in good hands. My car came out absolutely amazing and looked better than I expected. Highly recommend! read more

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Overall, a good experience. Restored my Tesla car to its original condition and the paint job was clean and well done. I really appreciated getting the car back sooner than the original date provided. My only feedback is that the technician forgot to put the "T" emblem back on the car, and I had to ask for updates during the process. It would be great if updates were sent automatically. Otherwise, satisfied with the work. read more

Chad Micheal went above and beyond for me with my Tesla. They completed my service quick. They treated me so kindly. The cost was worth the battle between my insurance. read more

Fix Auto Redlands - I had a huge hole in my Tesla - Body Shops Near Me - Redlands, California

Insurance recommended Fix Auto as a certified Subaru repair center, and they did an amazing job. Was worth every penny! Definitely will be coming back! read more

Always a pleasure to work with Chad and his team. I really appreciate this group of people.

My husband and I just bought a new car, and we were devastated upon seeing damage due to a door ding when someone opened their car door and hit ours pretty badly. We took our car to get it fixed at this shop, and Chad took our car in right away. Excellent and outstanding service! We came back to our car after it was fixed and it looks good as new! The damages on our white car looked very obvious prior to bringing it in, and after the repair, you can't tell there is any damage. We are so thankful and highly recommend this auto shop! read more

In love when we saw the car was fix and looks really good like I just got it. When they took it it looked horrible they did an amazing job on it read more

Great customer service, extremely accommodating, helped me with the best fix they could which I thought would easily be a few hundred dollars free of charge! Did it in 5 minutes as well. Chad is the man! read more

I took my car here for some minor damage to paint. Brian helped me with the quote for removing the green paint. He was very helpful. My car turned out very nice. Brian provided great customer service. Cassandra was also very polite. read more

Chad was excellent in his assessment and more than professional during the repair of our Tesla. We will definitely be back for future work.

PHENOMENAL people and service!! I brought my Tesla MY in for repairs. I worked with Brian, Tiffany, and Cassie! Wowowoww! Everyone from the front office to the back management and those that completed my car went ABOVE AND BEYOND! I had a billion questions, called a million times and they were so nice every time. Car was perfect, washed and charged! Highly recommend them if you ever need Tesla repairs!! THANK YOU for being so kind read more

I booked an appointment to get an estimate for my tesla and they had same day appointments so I went in and got an estimate in less than 30 mins.. and they send all the information to the insurance right away that the insurance approved it the next morning. They repaired my car in a timely manner and they were calling me to update me on the things they were doing to my car. I loved the service in the front office and the car service center. Definitely recommend them to fix your auto read more

Price was MUCH less than quote from another shop. Excellent customer service and great quality work. My new go-to shop for body work!

Can't say enough good things about the team at Fix Auto, especially Lacy, who went above and beyond to work with my insurance company to make sure that things were right. I was heartbroken when my new Honda Pilot suffered an accident, but I'm back in the car and it feels as good as the day we rolled it off the lot. Can't go wrong with this shop no matter what you drive! read more

Very friendly, and welcoming. Amber was great at answering my questions and keeping me updated while I waited.

Customer service is fantastic and quick. They helped my grandma in a timely matter with her fender damage

Quick service and they helped me to get rental car that we needed as well.. overall good customer service experience :) read more

Fix Auto Redlands - Body Shops Near Me - Redlands, California

Amber was very helpful and she got us in and out. We arrived early and she was able to help us right away. She answered all of our questions and was great. read more

With an easily made appointment the day before was able to see these guys at 8am the next day to get an estimate to remove dried on paint from my car. BUT not only did they give me an estimate because I was traveling they took the time to remove the damage immediately so it wouldn't get worse. Loved the service, professionalism, great office, customer service and free coffee!!! Can't recommend this location enough! read more

Fix Auto Redlands - After 1 hr of work! These guys are awesome!! - Body Shops Near Me - Redlands, California

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They did an amazing job on my Tesla! Would definitely recommend getting your vehicle serviced with them!

Hi,recently I visited Fix auto redlands and i had a great experience. They greet me in very pl way. I love the experience with Fix auto redlands . They solved my all issues . I like their service. I appreciate their help and want to give 5stars read more

Fast quick service. Got me in for my Tesla repair and it was done in a week! Super impressed

I had a good experience at Fix Auto Redlands. Everyone was nice and helpful. I would definitely recommend them to others.

They took good care of my vehicle and paid attention to detail so I got my vehicle back almost new.

The people and the service exceeded my expectations. I look forward to returning for my future auto needs. It was a joy getting my car taken care of here. Thanks guys! read more

Amazing customer service I highly recommend this shop. Lacy, Tiffany and Casandra are amazing

I wish I could give Fix Auto more than 5 stars. Our dogs trapped a squirrel under our truck and tore off parts and really caused a lot of damage. We took it to Fix Auto and they replaced all the destroyed parts. While it was there we had them do some work on 2 areas where the paint had come off. They told us the day it would be ready and kept us up to date on the progress. The truck was ready right on schedule and looks like a new truck. My husband has showed it to several people- he's so excited about it. The office is clean and comfortable and the staff really goes to great lengths to please you. Super friendly and polite. There's even a Little Free Library out front. You don't see that every day. I highly recommend Fix Auto. read more

very knowledgeable and excellent service. I've taken my Tesla here 2x and I highly recommend this place. customer service is to the roof.

Liars, thieves, and criminals. I took my car here after a crash. The estimate quoted 9 days for the repairs. Five different times, they gave me a date when the car would be done, only for me to show up after taking time off work, just to find out it's not done. The 9 days turned into 3 months, and I was paying out of pocket for a rental car. Multiple written complaints to this location, as well as the Fix Auto national headquarters, went unanswered. When it was finally done, I picked up the car and discovered shoddy workmanship, and that they had emptied out the coins from the center console, which added up to stealing an estimated few hundred dollars. I had also brought along a written complaint and reasonable settlement offer for them to compensate me for missed work and rental car expenses. The owner Aaron Holmes said, "I'm not paying you. You can take me to court if you want to, but you're not going to win a single penny." I took him to court, and won. He ignored the court orders and payment never came. So, I had to take him back to court a second time, so that he could explain to the judge why he hasn't submitted payment, and to provide information about his property and accounts so I could begin garnishments, liens, etc to recover the money. He didn't show up to court, and a bench warrant was issued for his arrest. A payment finally showed up for the initial judgment, but did not include the interest or court costs he also owed, which added up to a few hundred more dollars. However, I decided to close the case with the court because it wasn't worth my time to keep dragging him back to court for a few hundred bucks. I'm not sure what happened after that regarding the bench warrant, but his actions demonstrate everything you need to know about his character and unethical business practices. Don't just take my word for it - if you want to read more similar stories, read all of the other 1-star reviews here. I recommend avoiding this place at all costs. read more

Fix Auto Redlands - Public record of court judgment against Fix Auto Redlands. - Body Shops Near Me - Redlands, California

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I brought in my car some minor body work, service seemed good at first and I agreed to pay $371.56 upfront big mistake, they didn't have the fender lining available, so they popped out a small dent on the front bumper and I thought they would call me on Monday to let me know when they could complete the job. Instead I had to call them and the desk clerk told me to come in on Tuesday that a technician would be available, I waited for over 30 minutes before Lacey one the managers comes out and says they don't have the part yet and she would call me when it was available. Long story short she didn't call and when I called she became argumentative when I said I'm not happy with the service and lack of communication, she said that she was going to go get the part herself( so she hadn't even bothered ordering the part) and refund me $20 dollars for labor for the liner what the hell?? I'm upset and I went today to pick up the part and Chad another manager starts arguing and acting like he was going to fight me and that "I'm lucky" hah when I complained and said you're ripping me off. Yet another worker tried to fix the situation and said they would install the part but by then it was too late, I drove off with the liner and no refund. I'll take my car to another establishment that does honest good work in a timely manner and is better organized. Avoid Fix Auto Redlands. read more

Very friendly and thorough. Did not have to wait long for assistance. Waiting area is comfortable and has amenities. It feels like they really care about their customers. read more

I've had such great service and transparency with Fix Auto Redlands. From the front desk to the estimates, Cassandra and Ralph have been extremely helpful with helping me navigate my claim, repair and insurance company! They also offer snacks and drinks while you wait! read more

Called to get my fender a quick fix. When I arrive the serviced my Jeep so quick. Also , Everyone was very helpful . I would highly recommend coming here . read more

The staff were capable, thoughtful and easy to work with. The work was as completed as expected and looks great!

I got my window repaired here in fix auto in Redlands they did an amazing job accommodating me very quickly . The staff were very friendly and I loved that they had coffee & drinks in the office while I waited for my vehicle to be repaired . read more

Fix Auto Redlands - Damaged window - Body Shops Near Me - Redlands, California

Update It's been 15 days since my review and I still don't have my truck. I called again today and they said it'll be don't but they won't give it back until they get a final supplement approval. I called State Farm and they said that's BS. They are also being removed from the State Farm approved list. It's been 4 months and 10 days since my small one-week repair accident. They have refused to pay for the catalytic converter that got stolen while in their possession so I had to get that fixed ($2500) before I could pick it up and drive it. I will post more I am sure. Update So I just called to get my truck back and they told me they need to send it a supplement to my insurance for a front-end alignment and won't release the vehicle to me until it's approved. An alignment is what $60 bucks and that have had my truck this long and won't release it?????? read more

Fix Auto Redlands - Here is the picture of the accident - Body Shops Near Me - Redlands, California