I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

Michael repaired my Chromebook Plus 3 months ago and, unfortunately, my issue returned. He fixed my…read moreproblem, honored the warranty, fully explained/showed me what my issue was, and did it all for no charge. Michael is friendly, knowledgeable and honest - and you just can't get better than that. Once again. I highly recommend!

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

Jimmy and Ethan were great, they were able to fix my old phone quickly! It was an easy fix and they…read morewere very nice and efficient!

TWO THUMBS DOWN!! WAY DOWN!! MISERABLE EXPERIENCE!! WORST…read more"NON-CUSTOMER SERVICE" POSSIBLE... I called the anderson location with a concern with a "Swolen-dangerous" battery on my Samsung Galaxy A14 phone. I spoke with a Really Rude/Bossy employee named Myra that was so hurried/rushed and inconsiderate that I was reluctant to drop off my phone. I am handicapped and had trouble finding the battery so since she said they had only One left in stock, I decided to drop it off that day. When I showed up at the store, she was even More Rude and inconsiderate and whenever I tried to ask a question about turn around time, ie she cut me off and derogatively called me "Boss"!!?! She quoted me a price and I asked her if she needed my pin # and she rudely cut me off again and replied "Boss, I'll get to that". They made me feel miserable and like I felt like I should feel honored that they got to work on my phone. There are dozens of these types of business out there, they aren't special...if my caregiver who dropped me off had more time I would have found a different store to give my business to. She was in such a Hurry that she didn't bother to get Anything but my last name and cell phone number. No address/email or physical/no first name/when I asked if I were in the system, she just kept bullying me thru the sale. When I asked for a physical receipt or even an emailed receipt, she replied, "You don't need one, we have cameras everywhere!!??!". HUH!!?! that makes Zero sense. Expecting someone to leave a phone with a complete stranger-for all I know, she's a convicted felon and now has my pin # and access to All my banks, private stuff, ie. THAT'S ABSURD. My caregiver was in a hurry, so I left the phone, but then decided after about 30 minutes that this was Not a good idea, at all. So I called the store back and asked to speak to a manager. I got Jimmy on the phone and he was equally Unhelpful. When I told him I was just going to come pick up the phone,he gave me a text message that looked like a kindergardener wrote. I emailed "Support@ubreakifix.com" Three days later I still had not received ANY reply so I called their customer service phone number. I spoke with Eric from Asurion/LG premium care plan and he just made countless excuses saying that was not his department!!?! I filed Another FORMAL COMPLAINT but was told they would not get back to me till around Tuesday. HUH!!?! I called the store when my phone was ready to be picked up to make sure I could get a receipt after I Paid for the phone and Jimmy said yes. So I went by to pick it up and asked for Jimmy after All this aggravation to make sure I was in fact going to receive a receipt after payment. He was Very Rude, and unhelpful and told me the counter clerk could help!!?! ZERO/WORST/MISERABLE CUSTOMER SERVICE AND EXPERIENCE POSSIBLE!! God bless All and Happy Memorial day weekend

These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

I was totally at a loss to set up new Apple devises, so went to Austin MacWorks. Albert…read moreSolved everything!!! He was ever calm and patient and entirely successful!! He accomplished everything I needed and was truly a paragon of patience!!! Couldn't be more grateful!! 5 star service all the way!!!

Keagan was very knowledgeable and quick when I needed help removing duplicates and backing up…read morecontacts from my company owned and managed iphone. I will be back and report 5 star service!

We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

They are clowns. They didn't keep their commitment on when my computer was going to be ready. The…read moreowner called me entitled. Not a good way to speak to customers and I didn't get my computer done. DO NOT USE THEM. THEY ARE HORRIBLE. Juan, I see your comments below. You all said you would have it ready and did not keep your comment and then treated me poorly by yelling I was entitled. You all lied to me and then called me names. NOT OKAY. PS potential customers - they give a discount for good reviews that is why they have good reviews. Don't be fooled this owner and his team lie and dont do good work. PLEASE DON'T WASTE YOUR MONEY. Go anywhere else.

In take and assessment was quick & easy. Went in to have front and back glass replaced on an…read moreiPhone. I was advised it would take about 90 minutes but the completed in about 60 min. Only downside was the condensation of the parking lot. Huge pot holes that were nearly impossible to avoid.

No crack on my screen, yet touch screen refused to function. They fixed it like brand new in less…read morethen a hour! Friendly and fast. Give these college hunks a fat tip.

Great messaging response time, fast availability and great service. Thank you!read more

Fixed Computer and answered all my questions. Even helped me with my cell phone problems.read more

Wendy is a magnificent customer service agent: she did something for me that over-the-phone and…read morein-person customer service agents hadn't done over three or four years, she brought up a large service discount for my account because I work out of my internet. She saved me a lot of money from now on. I'm going to take her lunch some time next week--best agent ever!