Don't use this company. Terrible customer service. Didn't show up for appointment on two separate occasions. Called them and person on the phone did not know what is going on. Told me someone would call me. Still waiting for a call. Not holding my breath. read more

It's a Sunday afternoon on Labor Day weekend, and after my kitchen sink got stopped up last Thursday afternoon, I got in touch with Fix-It 24/7, thinking 24/7 meant they'd be able to come pretty quickly. Around 4 p.m. on Thursday, I chatted with someone on line who said they'd have a tech call me to schedule an appointment, but they assured me someone would be able to come the next afternoon, on Friday. I'd assumed a tech would call me within a couple of hours of my on-line chat Thursday afternoon. No one did. The next day, when I still hadn't heard from anyone, I called the company at around 11 a.m. on Friday. They had no record of my on-line chat. They scheduled me to have a tech come out that afternoon. Mid-afternoon Friday, they called me and told me the tech had gotten hung up, and they needed to push my appointment to Saturday afternoon. I wasn't happy, but I said okay. They assured me I'd get priority because I'd been pushed once. Saturday afternoon, someone called and told me that the tech had gotten hung up, and they needed to push me - again. Only now they wanted to reschedule me on Tuesday, the day after Labor Day - three days away!! Believing that there was no guarantee I wouldn't be pushed again on Tuesday, and knowing I didn't want to wait that long, I told them no thank you, and that I would call another company. Geez. I've made a note in my contacts to NEVER call Fix-It 24/7 again. If I could give them zero stars I would. P.S. On a happier note, today at around 3 p.m., I called Rooter Town Plumbers in Parker, CO (near my home), and they had a tech at my house by 3:40 p.m. - within 40 minutes of my call on a holiday weekend!!!! What?!?! I was stunned (in a really good way). J.C., my tech, did a GREAT job, and it's all fixed, relatively painlessly. THANK YOU ROOTER TOWN PLUMBERS!! read more

Jacob was very helpful. I think he is the only one that thinks customer service and customers matter. Nic is a high pressure sales guy. I should have read the reviews before I called this company. I looked at their quote for a new furnace and then when I brought up that Jacob said that what I spent already would be deducted, $500 was added to the quote. The shady part is the link sends you to a portal, so unless you save previous quotes, you can't prove them wrong. Being that I had dealt with this for over2 weeks and the low was in the single digits, I just had them replace my furnace. The contractors that did that left a pile of dirt by my new furnace for me to clean up. I have other jobs I need to have done but I will not be calling this company. read more

Do not be pressured and use this company! I was a sucker and initially thought having the furnace cleaned for $39 was a great deal, and Tom Martino endorsed. Don't believe the Google reviews. Tom M. should be ashamed to market companies like this. Sadly, before they came for the cleaning, (I can't imagine what they would have caused or come up with during that process), my furnace stopped blowing warm air. I hoped to have them out and do the cleaning and repair the issue, but would only come for repair and then would clean at a separate appointment after repair was done. My regular company could have come out same day or next, but thought I would contact this company since they were scheduled to come out and clean the furnace. Their tech was quite the talker, promoting himself and his knowledge. He gave me a price of almost $1600 to replace the inductor motor. I questioned that, and he assured me that although they were slightly higher priced than other smaller companies, (due to 24/7 availability), that their price wouldn't be more than $100-200 more than a smaller competitor. It was during our coldest mornings of the year and I see clients from home, so needed to get heat running. When the techs left to get the part, I started researching the part, and could see they were overcharging me. I questioned the tech more when he returned and asked how much they were charging for labor. He told me he didn't know, he just plugged into his phone and company gave the price. I told him that was way too much. He called his "boss" who told him he could reduce price down to $1158, which still seemed high, but I was needing heat, and was waiting to hear back from the company I normally use for an exact price. They had already told me it was $600-900, but owner was getting back to me once she plugged exact part in. The price came in at $683 installed, with a reputable and trustworthy company. I was an idiot for giving this company a chance. In addition, they don't give you a receipt or documentation of what was fixed. What happens regarding warranty if this part goes bad? How can they not give you an invoice/receipt? I contacted Fix-It first thing yesterday, (Monday) morning and told them I wanted to speak to a manager/supervisor about the pricing, and cancel the cleaning. (Who knows what they would come up with during that scam?) I was called back by a representative from their office, assuring me that a manager would be calling me. I never got a call. I got on the chat this morning, and called in, and once again I am being told they will pass the message on to contact me. It is only 8:20 am, so hoping they do the right thing, but looking at previous reviews, I'm not hopeful. It is really sad seeing all of the reviews and others taken advantage of. I am infuriated with this company and with myself for letting them take advantage of me. If I actually hear back from them or they make it right, I will update this. Update: Got a call back and supposedly crediting me $100, which is not enough. Excuses were made based on the size of their company and expenses to justify higher prices than smaller mom and pop companies. Not okay. read more

I use these guys for all my heating, cooling, plumbing, and electric needs. They are always hard working and polite. Wouldn't use anyone else. read more

I would NOT use Fix-it 24/7 in any way, shape or form as they are terrible! I made an appointment a month in advance to have my A/C & Furnace looked at, cleaned and annual maintenance performed and the day of he appointment they did not show or call me, I called AFTER my 8 AM - 12 PM appointment time expired and they stated they would not be able to make it out this day. My wife went to our Condo and waited the entire time for them and they didn't show. They apologized and made me another appointment for today (6-4-2024). They did the same thing again today and didn't show up or call to let me know they would not be making it. I called 5 times toward the end of my 1 PM - 5 PM appointment time to make sure that someone would show up today and every time they told me that we were up next. I will NEVER DO BUSINESS with Fix-It 24/7 as they are horrible communicators and BLOW YOU OFF and don't even call to let you know what is happening. read more

Let me start by saying that I am not an electrician, and not much of a DIYer either. Hence, when I tried to diagnose why my in-sink disposal was not working, I was sure it was an electrical issue. We had replaced the disposal a couple years before, and it had not given us any issues or indications that it was failing. So I called Fix-It 24/7. The people on the phone were nice and set up an appointment for the two days later. Our electrician (I regret that I forget his name) and his apprentice showed up right on time and I showed them to the problem. The first thing he told me, before he even touched any part of my house, was that it would be $260 to fix the problem. That was my first red flag. He hadn't even so much as looked under my sink or taken out a single tool. Once I reluctantly agreed, it took him about 2 minutes before he said, "The electrical is fine, your disposal is broken." Now look, of course I'm embarrassed because I thought I had made sure that the disposal was not the issue. However, when I apologized for wasting his time, he said "I can't charge you for that. How about $200?" Wait, what? This is a negotiation? He hadn't done any work at all. I said "Isn't this what the trip charge is for?" He could be in and out of my house in 10 minutes and have made $40 for his trouble without fixing anything. But no. Not this electrician. He then said "How about $150." I said, "Fine, whatever." And I thought that would be the end of it. So I encouraged him to leave. But, I guess he realized that I was planning on making a complaint, and then started looking for something to do. He told his apprentice to grab his cleaning supplies and then went out to my electrical box and started blowing it out with compressed air. Wow, what an incredible use of my time. At this point, I had told him he didn't need to do anything else and could leave at least three times. The only reason he stayed in my home is because he knew that charging me $150 for 5 minutes of "work" was problematic, so he had to do some menial task in order to justify his price tag. This was a terrible experience. Don't use Fix-It 24/7. If this is the kind of unethical people they are willing to employ, they don't deserve your business. read more

They installed AC only with no duct work, I was mislead throughout and based on my research and the opinions of many, the $13,500 was totally out of line. I tried to get help from Tom Martino and others. Sadly there was no response. Don't use this CO. for anything! read more

After Fit-It installed a new air conditioner and electronic air filter, I signed up for the Green Club which provides annual inspections for AC, furnace, electrical, and a hot water heater flush. Electric Inspection - The tech recommended that my electrical panel be replaced. Fair enough, my home is 40 years old - I spent $1,200. He also, recommended that the power box be replaced for the AC which they recently installed. This should have been completed with the install. The tech asked to use my bathroom. Furnace Cleaning/Inspection - The tech failed to reconnect my humidifier, had to call them back out. Hot Water Heater Flush - The deal is that Fix-It keeps track of my annual appointments and schedules them. The hot water heater flush was due in May and they failed to schedule so I called in October. My appointment time frame was 8-12. I called at 11:30 and was informed that, on their end, my time frame was 10-2. During the flush process, the tech turned on the valve to my sprinkler system which had already been blown out. I heard water rushing out of the back flow and asked the tech why it was running and if he turned on the valve. He lied to me and said he did not (the valve is closed during the sprinkler blow out). Upon leaving, I asked him if he drained the water from the sprinkler line via the pin valve which he replied that he did. I checked and he had not...another lie. The tech clearly did not know what he was doing. The electronic air filter Fix-It installed requires specialty filters. I called Fix-It to replenish them and was informed that the cost is $275 for a box of 4! The employee I spoke to said he would order them and ship them out. The order was never placed. New techs receive no formal training. They do ride alongs with a more seasoned tech for a short time and then are sent out on their own. The Green Club is a ploy to get techs into your home to upsell products. read more

technician was unable to change flush kit. instead, recommended replacing a working toilet, he also bid $500 to repair a sink faucet. got a second bid for half as much, with no monthly fee. look around. read more

Back in October I had my heater maintenance/preventive and cleaned. The workers are very inexperience. When I called today because I believe my thermostat went out. The lady that answered was very rude. But it's not my first experience with rudeness. I should learn and stop using them. I don't recommend this company. read more

My 20 year HVAC service company was acquired by Fix It in the summer of 2020. I received a letter and a discount card, so I contacted Fix It in Sep 2020. Turns out, none of the records from the old company came over, because of Fix It's new systems. So we start out as a new account. They sold me a "Maintenance Club" membership but the discount card basically worthless because of a long list of services to which it can not be applied. They schedule and provide a service on 25th Sep 2020. During that service, the tech sold me a device to "soften" the AC Compressor start-up that he thought would cost around $200 with my Maintenance Club membership. The tech could not be sure since he did not know how to use their new systems. Fast forward to 8th Jan 2021 when I receive a bill for $500, after having no contact from Fix It (other than more worthless discount cards for my friends since I am such a valued customer) in the intervening 3+ months. Then on 9th Jan 2021 I get a phone message that they intend to file a lien on my property. I call the company today. The person, who said he was the Operations Manager, who was going to file the lien, had trouble pulling up my account, more systems issues. He had no idea why the discount, which was interestingly enough shown on the bill, but not applied, had not been applied. Nor was he curious enough to actually sort out what I presume is yet another systems issue. So to be done with these people, I paid the full amount and asked that my account be canceled. Clearly, their systems are a mess. Their billing may be fraudulent. And their service techs are at best misinformed or purposely misleading clients. read more

Fix-It 24/7 was recommended by my previous company that I loved (Builders Heating and Air Conditioning) when the owner of that business sold the company. I am not sure why he recommended them. I scheduled an appointment with them two weeks in advance of needing the work done, as the work needed to be done prior to some other construction work at my house. The day arrives for them to do the work, and no one shows up, at all. When I call them, I am told that the technician that was assigned got tied up with an emergency and that no one would be coming today. (I am not sure if they were ever going to call me to let me know?) I reiterate why I need someone to come out today, because the crew that is scheduled to come the next morning will not be able to complete the work, and ask for any other resolution, and they just say that they apologize. I wish I would have actually looked at Yelp review instead of simply taking the recommendation from the other company as I would have seen the track record in other reviews. This experience was completely unprofessional, and I highly suggest you find another company that does not waste your time. read more

We made a reservation to have them come out and give us a a/c check up in May. They called us and said they had to reschedule us to June 26th between 1 and 4 due to all the a/c installs and repairs they had, but they put us on their Priority list. Well, it's today and it's 3:45... no repairman. I call and the young lady on the phone informs me that I'm scheduled for the next Friday, the 29th. I kindly told her that next Friday was July 3rd. I was put on hold, then she came back on the phone and started to give me a speech about how she was sorry we weren't called, but they are servicing a/c outages or installs first. She did say we were on the Priority list. I asked if they could give me a date... same speech. I told her to take me off the list, I would find a company that's dependable and will show up when they say they will. read more

Stay away from Fix-it 24/7. After having issues with our furnace we got conned into joining their membership program. They overcharged to repair our furnace but it was cold and we needed it right away. They insisted we changed our furnace for a ridiculous amount and glad we decided to wait. We got quote for almost half what they were charging. Then had another issue with our sprinkler valve. Again their quote was about three times more from other quotes. It's instante how much they overprice. So we decided to cancel our membership since we won't be having them do any work. Well, because it hasn't been a whole year, they now want to back charge us for any work done during the few months we had them. Even though we were paying them a monthly fee. It's ridiculous. Stay far far away read more

NEVER, EVER trust high pressure sales! I hate people who TRY take advantage of woman homeowner. I called these people out because they advertise free service call. Tech came to house said my furnace and a/c were so old (less than 20 years) that both needed replaced. Sent out a salesman... "No"...he says, furnace only needs to be cleaned but A/C had to be replaced, and we will clean furnace free of charge when we replace the A/C." $20,000 he says with a smile. What he didnt know is that i had called and got 2 other quotes...I was quoted by 2 other repair men..$15K and 18K to replace both units. ( My Dad always said get 3 quotes before you buy anything big.) APPLES TO APPLES he said my high pressure salesman said... so I said show me details of everything you're gonna do, just like the previous estimators. I said I would have to think on it and no matter how he tried to get me to sign...threat of price increase by end of week...blah blah... I kept quoting the Meatloaf song ."Well let me sleep on it baby." So happens my neighbor who was shocked at the prices, knew a guy... that guy came out today! Looked at both furnace and A/C. Found that a squirrel chewed thru the wires on A\C and absolutely nothing wrong with furnace. $100 for service call and repair and furnace inspection. I'm chilling in my house now. Never got that APPLES to APPLES quote. Just a bottom line what it would cost to install a new A/C unit. read more

Had these guys out to look at my underperforming AC unit. First guy quoted me like $6K to repair it and recommended we just consider a new unit. A 2nd guy came out the next day and quoted me $15K for the new unit. I had another contractor come out who identified several other repairs that this company didn't, quoted me $2500 for all of them, and finished the repairs in the same day. My unit now runs like it's brand new. Fix-it 24/7 is clearly running a racket. Don't even consider them. read more

Our furnace went out and we had a technician come which was fine and he told us that our furnace needed a lot of help but could be repaired. In a matter of minutes he called a salesman to come over to try to sell us a new air conditioner/furnace anywhere from 25,000 down to 15,000 in a matter of minutes. Pressuring us to sign as he used his cheesy sales tactics which were so text book we could've puked. It was the most bizarre thing ever! Like a dirty car salesmen lying right before our eyes talking to their manager. I wouldn't recommend this place for a second. Who does this? Beware!! read more

So The Tech came out and found that the unit was over charged. He removed some coolant and I signed up for their membership. They came over last Monday 9/12/22 in the morning and cleaned the AC unit and the Furnace. My roommate called at 4:00 pm saying the AC would not turn on. I called and they dispatched the tech and he came out and found a loose wire was causing the problem. I sent a message to Logan stating I would call him later. Today 9/19/2022 the AC unit is again not turning on. I had to call dispatch again at 3:20. The AC will again not turn on. The unit was fixed by your tech last Monday night around 10:00 pm after a thermostat wire broke after it was cleaned last Monday. I also requested that dispatch have Logan call me . This is the third time now. I tried to send a message for Logan the owner and Yelp will not allow a message to be sent read more

Had A/C serviced which was good, nothing to complain about. Then the plumbers came to do an inspection and sewer scope. Previous owners said this is a $100-200 job and clears out any clogs between house and road. Also had them take a look at a minor shower leak. They literally broke my downstairs toilet and charged $400 to fix the piece they broke while sewer scoping which did absolutely nothing and $500 for the scope which also did nothing. They did hand me a $10k and $30k quote to fix my plumbing. Then a $2k quote to fix the shower which they also made worse. Total scam. read more

If you want someone that cares about having your business, call Flatirons Plumbing at (720) 669-2860. I had an appointment with them for today. We have a pipe that is clogged and preventing us from being able to wash dishes or clothes. They're too busy and needed to reschedule. The other option was for us to pay $140 for after hours work. So because they couldn't hold up THEIR schedule, I either have to wait until Monday or get ripped for an extra $140? I don't think so. Goodbye! -Click- If you want someone that cares about having your business, call Flatirons Plumbing at (720) 669-2860. read more

I had a furnace problem on a cold night ...couldn't wait til morning ... I called a bunch of places but only Fix-It could come out right away. There was a late night extra fee but I was glad to get it done . They had the needed part on the truck even read more

Fix-it 24/7 - "Fix-It"coming to fix it !! - Plumbing Near Me - Golden, Colorado

I spoke with them About my main drain being clogged on a Saturday , we set an appointment for Monday, they called at 3:20 and said plumber would be there in 45 minutes, I don't hear from them so I call at 5:00 pm and they cancelled My appointment and didn't even call to tell me, turns out the won't do plumbing work On townhomes or condos, thanks for wasting my day! read more

We needed a sewer pipe repair for our 99 year old house. Rae and Matt arrived early and did a great job. Keith came by and was great too. A break in the sewer pipe was suspected and efficiently located to keep from digging up any more of the yard than necessary. It was repaired quickly and professionally. We would use Fix-it 24/7 again. But I must add that it was quite expensive. For me it cost 2-1/2 months salary. read more

Denver, CO - My 2nd review of the humming furnace from Fix It. Fix It is not doing anything to replace the motor w/one that does not have a loud hum, they suggest I redo my entire furnace system - adding more air returns, replacing all the duct work throughout the house - that might help the hum!!!!!!!! All at a cost of THOUSANDS of dollars - just because of a $200 motor!!! For 30 years and 2 furnaces there has NEVER been any issue whatsoever with any humming sound, air returns have been adequate, and all the duct work has worked perfectly!!!!!!!!!!! That is UNTIL FIX IT! They took my furnace apart and WOULD NOT PUT IT BACK TOGETHER unless I bought a motor. And when that one hummed they brought in a more expensive motor that also hums!!! The cost of the 1st motor $1261 - the 2nd motor that was the "right" motor an additional $300. $1500 that I told them I can't afford, and the motor still hums! They have done nothing about these charges either. Can't even get anything in writing on warranty information. Their response to 1st review is to "call so we can work on making it right" seems to be positive. ***** EXCEPT when you call Logan "business owner" he will not take your call!!! I was told another "manager" Mariano would call - well it's been 3 weeks and NO ONE HAS CALLED.***** The words "making it right" have NO MEANING to FIX IT!!! read more

I scheduled two weeks in advance for A/C and furnace checkup. The morning came and I received a text message at 7:46 am that the tech was ready to come to my house. I responded OK and they confirmed. At 8:48 am I texted back and asked where my tech was. No response. I texted again at 8:58 am. Again, no response. I called the Fix-it 24/7 phone number and was told meetings had run late. I called the same phone number again at 9:20 am and was told traffic was heavy. I was lied to at 7:46 am. I don't need to do business with a company like this. And this is a Tom Martino approved business? (he personally endorses them on television commercials) Makes me wonder about Tom Martino. read more

Most amazing experience with the most outstanding people. My initial request was for an AC and furnace cleaning. The AC report was great, I was very relieved to know that my AC unit is in good condition and wasn't going to break down any time soon. The young man than cleaned the furnace. The furnace report was bad. The previous owner of my house installed the furnace with a lick and a promise. But Fix It 24/7 came to the rescue! I wound up having to buy a new furnace, which is better than breathing in carbon monoxide. Fix It 24/7 did an outstanding job and the installers, Ronald and Alfredo, were top notch. Their work and service is superior than any other company I've done business with. I am beyond satisfied. I HIGHLY recommend Fix It 24/7 for any HVAC or plumbing need. Fix It 24/7 is the best in every way!!! read more

Not only did 24/7 answer the phone with an actual person at 10 PM, they also had someone out the next morning to look at my 50 year old furnace. After deciding it would be best to replace the unit, Caleb arrived within the hour and ran me through all the options. After we settled on a plan, they were able to get a crew out to do the install that very day. In less than 24 hours my new furnace was on. Charles and Tyler did an amazing job with the install and were very professional and respectful of my property. 24/7 also pulled a permit and their work passed inspection the first time. I highly recommend using this company. I know I will be calling them back to have them install AC as well. read more

(not sure why Yelp thinks I am in San Francisco, CA, but I am in Colorado and this incident happened in Colorado) I needed an installation for my new kitchen faucet. I saw the ad online that they had free estimates. But, when the guy came, he started out by telling me I needed a pressure gauge for my house not even having looked at anything. He asked me about all my other plumbing "problems" of which I had none. I mentioned I had a humidifier leak that was now fixed. He brushed that off saying humidifiers were not plumbing. (water pipe and water seemed plumbing to me, but I didn't argue.) He tried to impress me that my whole "beautiful home" would be in jeopardy without having the right kind of warranted service person do this install. In the end, he gave me two options. One was for $505 and the other was $1,100. These based on the degree of guarantee of the labor! (the Delta faucet I had bought myself new, so I suppose that's why he wasn't offering to guarantee it) I said no thanks and was done talking, but he kept going on about his being a 26 year licensed master plumber, etc. I just said no thanks, but then he said he had to charge me a trip fee of $39. Whatever! I just paid it so he didn't keep going on about what a mistake I would be making if I had my handyman install it. My husband used to do all this type of work, but he fell and broke his neck so cannot do such things again. My handyman is very handy, but it is Easter weekend and I thought I'd just handle it so he could have a weekend with his family. I guess my point is that I did NOT get a free estimate and if you think you won't be pressured by this type of company to spend way more than you should, think again. Google the cost yourself. In Denver, it typically costs between $160 and $345 to install a kitchen faucet. So, yeah...Google it. (unless you have more money than time...that's the prey for this company) read more

I have been very happy with the sevice delivery for the projects completed in my home, but have some feedback for you to consider: -your brochure states '0% financing for all projects'. You should qualify this with 'select' projects and what those criteria are. I am assuming the purchase and installation of a furnace/ac is considered a project? On your website under 'financing' it shows more correct information 'flexible financing options', consider that exact wording on your brochure -break down the sales contract pricing for large items (eg. furnace/ac), a bottom line total is not helpful as it doesn't show any discounts for example GCM. The disclaimer under the total that all discounts and promos are included is essentially saying there is no discount. It also makes it difficult to compare your estimate 'apples to apples' for your pricing matching guarantee. -include the overall price including the financing over 10 years, I can calculate but I think fairness in lending should include this -don't use sharpie marker to write on control panel lables, the line is too thick to read clearly and it smears easy. Use ballpoint pen please -don't assume your customers know how your business is organized/operates. For new customers, give them an elevator pitch...it will make things easier later -respond to customer inquiries in a timely manner or let them know you are working on it. I have been waiting since last week for some answers and have had to call back several times to speak to several different people to get resolution to some, finally, yesterday read more

We used this company today to repair my hot water heat. The technician was very polite and knowable, He charged 1597,00 for a 2 1/2 hour job and one part that sells on Amazon for 89.00. The technician quoited a price and then later added in the 200. Call fee. This should have been added in the total of the initial quote. I feel he took total advantage of the fact that we needed a heater. Most companies do not charge 700 an hour for labor. This is very bad business. read more

Fix-it 24/7 - Plumbing Near Me - Golden, Colorado

I would caution anyone about using 24 Fix it, after I spent over $1000 with them, with deceased performance. I was having AC problems after a wire shorted out, so I called them and they fixed the wire appropriately. Next though we wanted to improve the performance, and clean the coil, however I was told by two 24 Fix it Techs that the coil was inaccessible and would need to replace my entire unit. So, not wanting to spend $7,000 at the first road block, I paid them $1000 to try and clean the "inaccessible" coil. This resulted in the tech incorrectly replacing the motor and causing my AC to hum so loud in the living room that I couldn't hold a conversation. They also told me that was not their problem LOL and said the dust they had cleaned out was so heavy that its removal was now causing the noise. Seriously. So I got another bid for the replacement equipment and called a hometown HVAC friend. He actually made the drive to Denver because he couldn't believe the quote, and I'm writing this review here now because my friend opened and cleaned the "inaccessible" coil in no longer than 2 hrs, and wanted to charge me $150. I gladly paid him $300 for his time. 24 Fixit is highly motivated to replace all of your equipment for thousands of dollars, or try to sign you up on their subscription HVAC cleaning (who actually buys that?) But at the end of the day, seemed lazy and incompetent. Told me they couldn't fix a piece which a competitor fixed in 2 hrs at a fraction of the cost. Oh yeah, best part, MY AC is amazing now. Seriously, though, I never liked the vibe from these guys. You're better off finding a Random contractor. read more

I've used this company a few times and have only had a great experience. The guys really take their time to make sure everything is taken care of and you're covered. I couldn't ask for a better experience. read more

just want to reply to my last post. when it comes to the customer service they are awesome, but after the sale it just kind of disappears.. all we are doing is filing a claim and they refuse to fill out a form for the claim, then our claim adjustor informs us that they are suspicious. What do you do with that? and told us that one of the parts we paid over 500.00 for the cost was 38.09. Good god, that's a lot to take in, yet even though they know that's what is suspected, they still refuse to even talk to the HVAC tech. Disappointing that they would treat a customer like that, but like I was told, they just won't do that, so remember that when your making expensive decision. read more

My complaint is about the fraud this company committed when it refused to live up the agreements contained GREEN CLUB MEMBERSHIP. The company stopped servicing the Mitsubishi split duct air-conditioning/heating units they had been servicing after I had signed up for their GREEN CLUB MEMBERSHIP, but did not reimburse me. i would recommend NOT signing up for 24 Fix/It's GREEN CLUB MEMBERSHIP for this reason. Additionally, their phone staff never sounded as though they had a true handle on what they were telling me, a long-time client, and I always got conflicting information every time I called. read more

This company cancelled our appointment last week and then I rearranged my day this week. They called 45 minutes ago and said the technician was on his way. They called back with no explanation saying they do not do my kind of air conditioning unit, but they don't know what kind it is. So unprofessional. They are also not with the better business bureau. read more

Unreliable and confused staff. Had an annual AC inspection scheduled for Thursday 4/27 (weeks in advance). Received call morning of appointment (at 8:30 when "window of service" was supposed to be 8-12 noon) that due to staffing the technician couldn't make it. Had taken a half day off and after the call went to work only to receive another call that technician was on his way. Rescheduled for 5/9. Called twice to check-was told at 11:30 the technician was "on his way" meaning within 20 minutes. No technician by 12:10 so another half day off work wasted. A/C technician actually came yesterday 5/11 but couldn't get one unit to start. Electrician supposed to show up today between 2 and 4:00pm. Fix-it called me at 7:55 to say the electrician was on his way. Clearly poor scheduling and complete disrespect for their customers. read more

Pricing extremely higher than other companies. Although I was very satisfied with the technician who replaced my water heater, the price was way out of line. I had an emergent situation, so felt stuck with choosing them. They refused to give me an invoice breakdown that my insurance company required, stating they were a "flat, fixed rate company" and won't give a breakdown of the cost (i.e. removal, installation, permit, pan, etc). When I called to get this information, Dustin was not friendly and seemed quite put-out with me and my request. Due to this, my insurance benefit was reduced majorly. I will never use this company again. Run the other direction and shop around! read more

I have used the Heating, Cooling, Plumbing and Electric services offered by this company and am continually impressed at their high level of services and outstanding value. In each and every case, their techs have always gone above and beyond the job at hand to do something extra for me, at no charge. Their dispatch communicated effectively, so you can time your service to fit into your schedule and the techs explain fully what they are doing for you. There are no "hidden fees" or "hocus-pocus pricing" with FixIt. They're at the top of my list when I need something. read more

WORST CUSTOMER SERVICE EVER. SERIOUSLY. ASKED TO service two furnaces took over 8 hours, called them because the tech was dragging dirt everywhere and they told him the owner was complaining about him so he didn't want to finish. After he left I had the furnace inspected and it failed. Called and they said well we didn't certify the furnace. jeez not only are you terrible at your job, your service folks don't even TRY to make it right. NEVER USE THESE PEOPLE. read more