Serena was beyond unpleasant. She was rude, cutting me off from speaking, and being very snippy…read morewith me when I was placing my order. Today is my wedding and I notified older of this and she still made the decision to be disrespectful and nasty. Terrible customer service of all days.

Geez, so I went in to the party store with ten minutes to spare, immediately got in line, crawled…read moreup to the front. I didn't know exactly what type of balloons I wanted off the top of my head, so I told the cashier that she could help the next person in line 1st while I hurried and picked a balloon. So then I asked, " do I just come back to you? " And she told me no and that I had to get back in line again. I looked over and the line was even longer than it was the first time I stood in it. So I left...

Needed a piñata for my son's Birthday and this place was perfect. They made custom colors for me…read morefor no extra charge and didn't it quickly. I was a bit worried that the piñata would only last for a few swings but it lasted for 50+ swings, adults included. I was very impressed all around.

I called this store to try to find out if they had pinata's in the theme of my son's upcoming…read morebirthday party and the person that answered the phone could barely even speak English. Incredibly annoying. I will not even bother to go to this store.

We arrived to pick up a suit for a Quinceañera only for the lady to tell us that she didnt have the…read moresuit on her. Mind you I put $50 in deposit beforehand to confirm that I'd be buying the suit. She sold it to someone else and tried selling us another suit for over $350. Then she tried putting the blame on us about being late, but it's not our fault, she was suppose to keep that suit for when I arrived, then when we looked at her notebook that had my contact info she said she tried calling me, but...she didnt. I never received a call from her at all. To sum it all up, she tried scamming us and blaming us for not having come earlier, I wouldnt recommend her.

If I could give it a 0 star I would..they lie about the time they'll be back from their break and…read morefor me that's so unprofessional

I visited Zurchers on 4/22 to pick up a few items while on crutches, and I wanted to recognize an…read moreoutstanding associate, Kayla. From the moment I walked in, she made a point to warmly welcome me and went out of her way to assist. She insisted on walking the store with me, helped carry my items, and even brought everything out to my car. Kayla created a truly exceptional guest experience during my visit. She was the only associate who acknowledged me and stepped in to help, and her kindness and initiative made a lasting impression.

If an item cannot be returned, make it clear. I tried to return an item on the 50% off sale rack…read morewith a receipt one day after purchasing it and they said it could not be returned. They said they "forgot" to tell me sale items were not returnable. It's not listed on the receipt or store return policy. Laurie is the store manager. I will not be shopping here again.

Not understanding why the busy Taylorsville location is great, does not require waiting in line to…read morego in, but this location does. It's cold, 3 days before Halloween, waited 32 min so far and they close at 9... in 15 min. Hopefully we don't get sent away. My recommendation is DO NOT COME TO THIS LOCATION!

They wouldnt give me cash back they said we have to do it w card n its company policy. I paid with…read morecash and theres no sign saying that. Its bull bruh. What a scam smh.

I never leave reviews like this because honestly I have so many other things I could be doing with…read moremy time but this needed to be written. I Came into this location and brought in some of my own pre packaged balloons for my daughter's first birthday to be filled with helium. I wasn't greeted or smiled back at when I walked in, every employee at the front desk who saw me come in, walked away like they were busy when they were all up front previously laughing and joking around. The old lady who filled them up for me was not pleasant... at all. Just very cold and rude when I asked her questions. She asked if I wanted a travel bag, I said "that's fine" and she said "it's a yes or no question" ....LOL OK. this was just one of her many rude responses. not really sure who pissed her off that day or if she's just so miserable with her own life she needs to make other people unhappy too. Also, two of the balloons she filled for me were not floating anymore by the time I got home, 10 minutes later. When checking out she informed me they "weren't responsible for the balloons after they left the store doors" Listen, maybe the two of the balloons I had were faulty, and I can't rule that out... but to charge customers a dollar per balloon to fill it up with air the least I'd expect was something to last until the next day. Just a disappointing experience all around. I will never come back to this location.

Zurchers has an enormous selection of product. I easily found what I wanted in the first 5 minutes…read moreof being there and joined the only open cash register behind one person. I waited a minimum of 10 minutes to be helped by a kind young lady who processed my purchase. Then I waited another 5-10 minutes for someone to fill the balloons. What is amazing is there were a minimum of 6 other employees who came by, saw me and some other people waiting to be served, and left to care for something or someone less important, only to return a few minutes later looking for something else to do. I was thinking of applying for the store manager position on the spot because they certainly need one in this case. I deal with many retail stores and this branch of Zurchers takes the prize for caring the least about their customers.

Favorite new gift shop in the Sugarhouse neighborhood or scaling right out of it. Private parking…read morelot, easy to get in and out!! There's a glass house, make sure you go to this one instead of that one, not totally sure what the other one is. But I know what this one is & I know you will NOT want to miss it!! The use of space is impeccable and I love my new tea maker and my compass keychain! Chelsea the owner is so sweet & hip to the jive. You won't be bored of exciting and neat jewelry and gifts to look at!

The Glass Hall is the epitome of unique! From the most stunning one of a kind jewelry from around…read morethe world -- to the most perfect gifts for every occasion that your loved ones (and you) will love. The employees have a passion for what they do and are just as unique as Glass Hall itself and I love that

Not to be missed! The piñatas caught my eye while I was grabbing takeout at the restaurant next…read moredoor and had to stop inside to look! I left with some gum, will be back. "La Tienda" means "The Shop". Many wonderful big colorful piñatas! I love this place! There's great selection of Mexican candy as well as candy from Latin America. The owner Jose is awesome, great customer service. Go here to delight your birthday boy or girl of any age with a big fun piñata

Thank you zurchers! I created a suicide awareness float for the parade and it turned out BEAUTIFUL!…read moreShout out to James for contributing to this amazing cause

There are SO many different types of party supplies here! So many Halloween costumes. I feel like I…read morefound everything I was looking for at mostly decent prices. I ordered balloons for the following day, but when I arrived they weren't ready. I was fine to wait and the workers were nice. We had issues with the Mylar balloon I chose, but the true reason for the low rating is that not even 48 hours after picking the balloons up they are not floating at all. I feel like when I used to buy balloons they would last for like a week! I don't know if it has to do with the helium shortage or if zurchers is cutting theirs with something else to save money. I guess long story short this is a good place for most party supplies, just don't buy latex balloons and have them filled up here.

Overcharged for an item. After checking receipt, brought it to owners attention. She went to the…read moreitem on the floor and removed the price that was shown, went back to change my payment, to reimburse the overcharged. When it was posted she had actually charged me for the reimbursement amount instead of actually reimbursing it. Very dishonest ownership. Watch the prices and charges, Check your receipt after you they ring you up.

Love this store! Christine stocks The perfect supplies for the creative gift giver! I bought from…read moreher when supplying a holiday gift wrap store on the East coast and also for events locally.. she sells top quality yet competitive pricing .