I warn you about going here not because they will do a bad job or hurt your car, but because IF they do a bad job or hurt your car the management will not help. The person drying my car put some very small surface scratches on my paint when removing the tape on the back wiper. You could see the nail marks right where the tape mark ends. The manager claimed she could not see it even though we were looking together. Then she said they didn't do it. Then she said the tape doesn't stick hard enough to the car to require a fingernail to remove. My only point was to show them so they could educate their people to not remove the tape with their fingernail or NOT use tape (most other washes I have gone to don't use this method). I told her from the beginning I wasn't asking for anything from her, just wanted to show her. Instead she got an attitude and argued with me. How easy would it have been for her to say "I am very sorry and I will make sure we train against this"? Instead she decided to argue and as a result lost a customer. Simple customer service goes a long way. read more

Always satisfied with the service. I purchased a monthly pass and love that I can go get my car washed and vacuumed daily if needed, can't beat the price as long as you use the service twice a month you've paid for it! I recommend Flagship to anyone wanting to keep their car looking new. read more

Worst car wash ever... Paid $55.00 for the express inside detail and #1 wash. Truck came off line and was backed over to inside detail space. 30 min later they said here you go, never wiped down outside Dirt still on it and now was dry Asked line boss (black shirt) he said that they wiped it down in wash bay (girl was chasing cars out and not doing it) and if I wanted that removed it would cost more Tried to explain and show him but did not understand what I was saying I went inside girl at counter did not say one word as I explained to here then the boss man from outside came in and kept going on you need to pay more so I left AND WILL NEVER BE BACK To bad as I have been going here for a couple years and have told lot of people how great they were but not anymore. All they would have had to do was to run my truck back they the wash Topper was I got home and went to get my jacket from back and they had pulled off my trailer ball and put it in the back on my $200 jacket and it did not get cleaned and full or grease!!! Learn some customer service! read more

Poor service today at Flagship Carwash Center (Gainesville). GM Jenny Rolan does not seem to know how to show that she values her customers. She had a customer complaining as I waited to do the same. Two lanes. One full service, the other partial service. Full service closed and I have a full service plan that I pay for monthly. Had to ask an employee what I should do and they gave little guidance. Afterward, I ended up not getting my full service that I am paying for. Talked to Jenny who had a smug look on her face in helping her complaining customer who was not rude just letting her know that her car was new and after bringing it in two times there is damage to her car. Jenny smirked at the customer and offered no apology nor solution. I did not start out rude, just stated I guess I will be the next complainer. After speaking with her about the lack of direction on my services, she robotically went down the full list of step by step instructions that I did not feel was done to overcome the conflict, but instead aimed at trying to put me in my place as their customer. Now I am truly annoyed! She mentioned condescendingly things like big yellow sign that tells you what you should do and I communicated back that there was an employee that I stopped to ask the question about what I should do; obviously that was unfruitful. I told her that she was being condescending and I did not feel like she was truly trying to help. She stated back condescendingly this is how I am. I asked for who is her manager and she stated back I am the manager going on to say that there was no one above her that I could speak to. I asked for an address to write to and she pointed to her business card picking it up and handing it to me. To her credit, she did offer to do the inside of my car herself, but with the tone and attitude put forward I did not want any further assistance from her. The reason is that she was not truly seeking to be of service, but instead just dealing with a problem. I was just a number. I reminded her that she was in business because of her customers and that she needed to recognize that. After leaving the store I quickly went back to inquire about how to cancel my services, and I could tell that she and the customer in the store were engaged in conversation about me. How do I know? The abrupt full stop of their conversation and the look on his face was a strong indicator. This Carwash is convenient to home but do I want to give money to a business that does not respect that people like me keep them in business? Have to think on that one! read more

Went for a $10 exterior car wash and just checked my bank statement and they charged me $22. Keep your receipt! Better yet don't waste your time nor money... read more

My experience was awful and disappointing. Long story short: I come in for the first time a couple of days ago and order the Flagship Wash. While on the automatic rail that takes the car through the washing process in the facility, I'm hit by another car from behind, with that same car also on the rail system. An employee comes to my window and I ask if I was hit and he answered that I wasn't. Assuming it was the rail itself suffering a hiccup that caused the car to jerk forward, I believed him and went on and stepped out to make a couple phone calls for work as they worked on the interior of the car outside of the facility. Only later on did I realize that my back bumper was cracked and dented. I spoke to the "manager" on site (apparently the actual manager in charge was present that day) and I was given absolutely no empathy, professional concern or assurance that they'd help with situation and investigate the rail. He was adamant that the rail was fine, even after I explained the situation and showed him the damage to my car. I left after giving my information, being ensured that the person in charge would contact me the next day... It's been a couple of days now. I would just like that whoever is responsible for the damage to my car to be liable and responsible like they should. You'd expect that if what caused the damage was faulty machinery, Flagship would take responsibility to ensure my satisfaction and the safety of future customers, right? Not these guys. Both vehicles did nothing wrong or accidental during the washing process, yet their machinery falters and we are still reliable for THEIR mistake... I work in customer-facing sales myself, and this is NOT how you treat a customer, especially a first-timer. I don't mind mistakes as long as a company is willing to do the right thing. I'm still waiting to be contacted... P.S. The overall wash itself was mediocre. If you pay, for example, to have your wheels completely washed and cleaned, you'd expect them to clean it right? They skimmed over all 4 rims and left the inner parts of the wheels completely dirty. I had to get employees to clean them AGAIN. These people won't actually clean your rims if they see they need to bend their knees for more than 30 seconds. And that's just the start... Guys, spend your money somewhere else. Again, I'll be expecting to hear back from management as soon as they wake up and put their professional big-boy pants on and take responsibility as they should read more

These have to be the most thieving workers on the damn planet. In the last year 3 expensive items have been stolen from my vehicle. All indications lead directly back to this operation because 2 apparently materialized when I returned with the police. I spoke with the new manager and she assured me that with the recent staff cleaning all was good. So I decided to try again. Second visit resulted in a clean theft of cash strategically placed. Gone! This damn place is unbelievable. Their employees have cost me a total of 275 bucks...to only be greeted with "Im sorry this happened". I shouldn't have to clean my car out by removing everything of value out before getting a carwash. Avoid this place at all cost!!!!! Seriously!!!!! read more

I went to this Carwash because I have an extra large truck (Ford Super Duty) with a rack and it's a little over 7' tall so when I saw the clearance was 7'6" I was excited to give it a shot. I parked in the lot first and walked over to make sure the rack wouldn't be a problem and if the clearance was correct. The guy said it shouldn't be an issue but even went so far as to have me pull in to the lane and watch the overhead clearance for me as well which I really appreciated. When I pulled out of the wash into the six or so lanes for the interior cleaning I'll be honest I got anxiety over seeing how many cars were waiting but that was quickly put to rest when I saw the manager or owner herself not only directing cars and opening up lanes to get everyone taken care of, but she even grabbed a rag and the tire shine and was helping the staff out too. A+ for the service. Did my car come out looking like it just rolled off the assembly line? No... it's a Carwash not a magic machine; but as far as car washes go it's pretty darn close so I'm extremely satisfied with not only the quality of the wash but the effort all the staff puts in. They even power washed my weather tech floor liners. Overall it exceeded my expectations so I'll definitely be going back. The only possible thing I can think of to help make it better would be to have a step stool for the staff to be able to reach the taller vehicles? But as I said before, my truck is over 7' tall and I knew it would be difficult to reach every inch but they still did absolutely everything they could which I applaud them for. Again A+ for the service and effort and I'll be back again. read more

They left a petrified hunk of bird poo on one of the windows, which suggests to me they are not paying very much attention to what they're doing. The menu choice I made suggested they might wash my floor mats, they didn't. They didn't go inside the trunk, either. Other than that, I got about as good a wash as I would expect from a bunch of cheerleaders, plus the inside vacuumed and wiped down for 30 bucks. I'll go back, but I'm going to have to hover over them and be one of THOSE customers. Meh read more

I have a $44.00 monthly plan. I went there this morning. Needless to say not to happy! I was the only car there 10 people standing around when car came out. Did not dry car had to get a rag myself and dry it. When they first opened they did an excellent job...but as time goes on they are very slack. Will not be renewing my plan..HALF AZZED JOB!!! Feb 23...my husband had his truck washed this morning...again not dried...will not use this business again...suks read more

First time customer, very disappointed definitely not bringing my cars for anymore detailing here. Longest Interior Detail job EVER. Dropped off my car at 8am and job was supposed to be completed by 1pm, it's 4:30pm going on 5pm and car is still being worked on, very arrogant management no explanations for delays, no remorse. To make it worse mine was the only car getting a Detail so they had no excuses. Wonder how long a complete detail job would take if this "Interior Detail" takes 8hrs. Results are not even impressive. Very disappointed. read more

I went to this carwash a couple of weeks ago to have my car detailed as I was going to try and trade it in at a car dealership and hoped that a clean car would get me a few extra dollars. I paid $30 plus a $5 tip. My thoughts: The good: Very efficient. We were in and out in about 15 minutes. It was a a cold day and they have a waiting area inside where you can watch your car being clean. The bad: The tip box is near where you wait...so basically you give a tip before you see your car. This was my bad. The outside of the car looked ok so I assumed they did an equally good job on the interior. WRONG. They didn't even vacuum the passenger side of the car in neither front nor back seats. I have a hatchback and I delivered the car with the the backseats folded down so that they could easily clean the back area. When I retrieved the car the right side back seat was still folded down. When I lifted it it was obvious it had not been cleaned. I would have complained to the manager but I had a test drive appointment at a dealership and was already running late. Conclusion: Not worth $30 (actually $35). I will not be going back. read more

I literally just left this establishment about 20 minutes ago, so the bad experience that I am about to share is fresh in my mind. Do NOT give Flagship your money EVER. First of all, I will admit that due to a road trip that I recently returned from, my car was more dirty than normal but nothing outrageous. With that said, when my car rolled out of the wash it looked decent; however, it was evident that it might need some extra attention. To make a long story short, these guys act like my spending $40 does not completely entitle me to a clean car, it only entitles me to a "mostly" clean car. They suggested that I get a detail! WHAT, spending $40 is not enough? Sounds like a bunch of BS to me. I will not be returning to FLAGSHIP Carwash EVER. If you care anything about your car, never take it to FLAGSHIP Carwash in Gainesville, Va. Here are a list of things that pissed me off: 1. Attitudes: You might think that I am the biggest jerk customer that can never be satisfied, but do not act like you can take my money but then, YOU get to decide when what you have done is good enough. So what I think does not matter? Also, when I am in your establishment spending money, don't try to find fault in me, the customer. So when you tell me that the reason that the car has spots is because I don't wax it, then you are just trying to piss me off. This is a 2013, black car that gets waxed very often and is garage kept, so your statements are complete BS. Also, if anybody is concerned about the wax on a car, then why would you use something on the paint which is REALLY meant for glass, with alcohol etc. See the next Bullet #2. 2. Knowledge/Training: The last time I checked, using glass/window cleaner on a waxed/painted surface of the car is not what that stuff is for. We looked at the can, and nowhere does it indicate that this is meant for a car's paint, WOW! When I asked the Supervisor who had come to help why HE would use Glass cleaner meant obviously for cleaning windows, he dodged the question by suggesting that I don't know what I am talking about. He goes "Sir, I have been doing this for 3 years...blah blah" Well if you have been doing this for 3 years, first of all, you've been doing it wrong for 3 yrs! How is that an accomplishment? When asked why he had a product in his hand meant for another purpose than what he was using it for? He could NOT explain. I have news for him, I have been washing cars a hell of a lot longer than 3 yrs. and my experience tells me that using stuff with alcohol and other stripping agents on a painted car surface is not a good thing. Again, he could not explain anything. There are plenty of specialized finishing products that are wax and clear coat friendly. To me, it looks like "Amateur Hour at Flagship" and everyone there is comfortable with that. 3. Dry Wiping: These guys are in the car wash business, yet I had to literally reiterate over and over that their wiping a 2013 black car, in the sun with a DRY car surface AND cloth was scratching the hood. It's as if they could not control their hands because this bad habit has been ingrained into their work habits so deeply. THESE GUYS SCRATCHED MY CAR'S HOOD, put swirl marks in the paint RIGHT IN FRONT OF ME AND DID NOT THINK TWICE. Again, do NOT take your car here unless you are not too picky and just want to get some dirt "mostly" off of your car. read more

I have given them 3 shots to get it right and each time they got worst! Last time I was charged an extra five dollars for the cleaning because I had my stow away seating up and they never went in the back to the seats and cleaned! read more

Don't waste your money.... $40 for wash and rubber mat cleaning. They ran our car so close to the car in front of us ( less than 3 feet) the brushes never cleaned the front of our car. When we requested they run it again the manager Jenny rudely spoke to myself and my husband and told us this is normal and that the car would be wiped cleaned. Wiping dirt into a car scratches the paint and any reputable car wash company would know this. There were only two cars in line behind us so they weren't that busy. We used to have a monthly wash plan with them and discontinued after several bad washes. This would have been a simple fix to run the car back through but the manager refused when we asked and she kept insisting the car got washed even though she never looked at the car. She and the company obviously do not value their customers or their paycheck. read more

The 24-hour guarantee is a rip-off. The attendant took my receipt yesterday when my car was finished but today when I tried to take advantage of the guarantee I'm told I need the receipt. And the manager can barely speak English. And those discount receipts with the dates on them aren't valid. read more

Their vacuuming is the worst. When I went to get my car from the line I actually pulled trash out from the seat. This is the second time I've been there. Both were bad experiences. The windows had streaks on them and the doors weren't wiped down at all. For the amount of time they had it I thought it would be sparkling but that wasn't the case. read more

I paid $22 to drive off with a car that was covered in water spots. After the wash, the staff (2 people) walked over and wiped my car down, but dried maybe 20% of it. Windshield covered in spots, hood, etc. In contrast, Sills take an enormous amount of care to make sure your car is spotless when you leave. read more

Bugs stuck to the front, grass on the mats. This is after the flagship wash. Told by the owner "my expectations are too high. If I want my car completely clean I should pay for a detail." I did that as well, a year ago and had to have that redone at the time, after paying $220. No thanks. read more

It was important to have my friend's car washed well because it needed to be cleaned for a family funeral. I opted to pay over $100 for an interior detail. BEWARE of all the costs. $110 is only an exterior wash, interior wiped down, no fragrance spray, and the floor mats cleaned. In the end the floor mats were no cleaner, my console was never touched and NOTHING WAS ARMOR ALLED. What I did not understand was that Armor All was $25 EXTRA ($135 total). Obviously, for good reason I was upset and it unsettling that the employees were condescending (the line employees were very kind). I paid $100 more than I should have and in this economy that hurts. I will never go back again. read more

Beware. Beware Beware. I had something worth $150 stolen from my car yesterday at the Gainesville location. Jen the Manager was unresponsive at best, even lying about her working on the car personally the whole time while I was watching 4-5 people working on it while she was running around the facility. Promised me she would look for it, and she didn't even ask for a description of what was missing. Didn't call back as she promised..had to leave multiple messages. Her response was "well...we posted signs saying we aren't responsible for personal items", like that made everything OK. I left a message for their corporate management and they didn't even bother to respond either. I'm out a Sterling Victorian antique, and they are out a customer. Hopefully more. Such a shame when companies don't care. read more

One of the employees broke the driver side mirror. They tried claiming it was already broken. This happened on Friday May 24, 2013. They claimed the manager was out of town. I called the head office in Herndon complaining. They said to fill out a claim report. So we did. It's Wednesday May 29, 2013 and no one has called us back! Not to mention no one has said they are sorry. This is a Mercedes E class wagon. Super expensive and well cared for. The mirror was not broken before hand. That's what you get when you go to a fast food car wash! Never make that mistake again. read more

Not much of a fan. Prices are reasonable. For $22 they put my car through the washer and then dried it in 15 mins (all the time I had). Not much of a vacuum job and I found a scratch later on (can't say it was them though so I won't hold it against them). Maybe for full detailing they are worth it. read more

BEWARE OF DAMAGE TO YOUR CAR!!! Last week, my daughter took her VW Golf to Flagship carwash. As they were drying her car, a staff member knocked on the car window, handed my daughter the broken fuel filler door and offered a mild apology. I addressed the issue with the manager Marc Harding. He was apologetic, admitted that this occurred "a number of times," asked me to complete a Damage Claim Form and assured me that Flagship "was responsible" and the repair "would be paid for." He called me a couple of days later and left a message stating "he talked with corporate about the door" and that "it was problem with the vehicle." I called him back within minutes to discuss the matter, left a message and my call was not returned. After 10 days without any response, I found a matching used part for $35 and replaced it myself. Flagship could have easily remedied the situation and had a very different outcome with minimal cost. read more

I have been here several times and thought it was great. Recently got one of the more expensive car washes after the snow to get inside/outside cleaned up. Carwash on the outside did a good job but the detailers were terrible. Left obvious dirt on my dash and then as I was watching one of them was having obvious problems with one of the power soaping tools that they spray soap on the inside was dripping everywhere and making a mess. He tried for a sec to fix then gave up and moved on when they said they were done the inside looked worse then when I came with the soap stains all over the dash. Not worth the money if this is the kind of service to now expect. read more

Came into the get the car washed Friday before last - had 2 kids and they took a long time to get the "quick" interior & exterior package done. So when the guy said all clear to go we left right away, First thing I noticed was that they had left white residue and swirl marks all over my car! Then I notice that they lost a piece of my interior trim and that they actually damaged my leather seat in the rear. I work everyday but Friday's so this Friday i went to see if they would fix the situation. The so called manager did not bother to even speak to me - instead sent over a worker who barely looks at it and pretty much tries to blow me off so I pushed it and finally the guy fills out a report & swears someone will call me the next day to discuss the issues. No one called, no one answers when you call. These people don't care about the work they do, about you - your business and definatly not your car - avoid this place!! Oh and I noticed today they also broke off my hands free mic. read more

My parents have the unlimited membership here, and they come often. I came here with my dad and got the $55 inside/outside cleaning. The Carwash part went super smoothly, but it was when we got out that we had some trouble. The right side had all of the slots filled, so we were told to wait behind the Flagship truck. We sat there for a bit until they came by and drove our car to the spot the farthest back on the right side, where we waited outside of the building. I knew that the cleaning was gonna take a while, maybe 10 - 20 minutes. However, we ended up waiting (and watching) for about thirty minutes as our car sat in that spot. The only time it was touched was when a guy opened the driver side door to look at the ticket, and that was about it. After the thirty minute mark, we went inside to get a refund. While my dad was inside to finish the refund, I left to get the car. The person who we assume to be the manager came by, the person running the refund explained the situation, where she said it was impossible that there were any other cars that get serviced before us (we were outside, watching the entire time. Three or more cars got serviced and left while we were waiting.) Of course, when my dad said that he would bet three years' worth of unlimited membership that there were cars that got serviced before us, she walked off without looking him in the eyes. I understand that it was busy, but come on. But hey, one thing that she was right about was that we weren't waiting for 40 minutes, we were waiting for 38. I felt bad for the workers there, because I got the impression that they were gonna get roasted by the manager for letting the refund go through. The guys I talked to were really nice and polite, which is the only reason I'm not giving this 1-star. Great washing, cool people, really sucks when something goes wrong. read more

This place was way better before when it was Gateway carwash. They do a terrible job now and I won't be going to this place anymore.

After the high pressure water punched a hole in my sealant on my black 2012 Camry that was atleast 9 inches wide next to the back tire, I showed the manager Jenn. She told me that due to the car wash being computer driven, it is perfect and does not misfunction and my car must have been wrecked and I must be confused. Wow. So I had to ask for an apology and a refund. She would not refund my car wash price but did leave a gift card for me to come back. If anyone wants it, you can have it. read more

There's no 0 star to give. After being a customer for so many years, I went today and was greeted by a cashier named Mark whom I voiced my concerns about the new check in system and how it's been taking so long to get in the line to the wash. I told him that he needs to mention to the owners or the GM before they start losing customers due to the long wait and I told him that I'm really thinking about not coming back, Mark's response was "That would be a good idea"!!! WOW! I guess I'm taking Mark's advice and words of wisdom and NEVER going back!!! 5/31/2016 read more

First visit to this place after a recommendation from a friend. The last snowstorm and all the salt from the roads had turned my black car an odd grey tint. I have 4 dogs and there's ALWAYS dog hair all over the car (including the ceiling - it's what you get for having a Great Dane). I got the $35 package, and they did an AMAZING job on my car! Not only is it black again, they got out most of the dog hair from between the seats and everywhere else, and my windows aren't streaked like they are after I do them. The attendants were also very nice, which is a bonus. I live in another city, but work out here, so if I'm ever in need of a car wash again while I'm at work, I'm definitely heading over there! read more

First time since new ownership fully in place...Slower to get into car wash & slower for drying at the other end. Car very clean, but with prices now higher & slower to get in & out, I don't know that I will come back. read more

Goo car was but watch your credit card and what they charge you. My credit card has been charged twice, and then next time they added $7 to my $12 wash. I think I'm going to pay cash from now on. read more

Being a warrenton resident I gave White Horse enough of my $ and gave up deciding to try Flagship in Gainesville, boy am I happy I did that. Night and day difference, same $. Truck came out actually clean in and out!! Had sand in truck from a beach trip in July that white horse never got out in 3 car washes, now it is!! A week later, truck is still shining, get the Simonize hot wax!! Definitely recommend. read more

They always do a great job on my car. The customer service is excellent! They offer all kinds of detailing services for reasonable prices. I drive here all the way from Springfield to get my car washed. This place really has it together. read more

Wife and I took vehicles at same time. Wife's car came out with dirt smeared on the sides as if towels used to dry were dirty and neither car had tire shine even though the guy acted as if he was applying it. If you use this place get out of your car and inspect the work before leaving. read more

I created a Yelp account because of how bad the service was. DON'T GO HERE! I have to say I was beyond impressed with how bad the service is here. I thought Mr. Wash was bad and then came here. Let me just say you're better off getting a wash at a gas station and vacuum the car out yourself. I paid $18 to have my carwash that was just the outside. It said vacuum and outside but then it was explained to me that wasn't the case. I ask to talk to the manager (Jenny) who walked up with such an attitude and was on defense immediately. They didn't do their job and I kindly ask Jenny to do the job I paid for and she said no. Then I ask can you credit me back what I paid and she said no. I told her I'm going to call and dispute the transaction on my credit and she said I DON'T CARE THAT DOESN'T HURT ME IT HURTS THE OWNER. I was blown away. To think all they had to do was vacuum my car out for $18. This is exactly what is wrong with this country. All these young kids think they're entitled to just be handed free money. I stopped another guy in a Flagship Truck and I ask who the Area manager or owner was and he said he couldn't share that information with customers. Uh if that's not a RED FLAG I don't know what is. Go anywhere but this place. Seriously I can get the same job done at BP for $6. read more

Flagship is a big disappointment compared to the old owners of Gateway Car Wash. Flagship immediately raised their prices by $10 or more per wash level. Flagship stopped printing coupons in the ValPak and all for a job that isn't worth the money. Flagship is slow with moving cars through the line, doesn't properly clean the front of cars, especially the bumpers and hood and they barely dry the car. It's too bad that the Gateway Owners can't come back to take over the carwash, as Flagship has really ruined a nice business. read more

I have brought my SUV here a few times and have had an awful experience all 3 times. I specifically ask the people to vacuum out the car seats and they do not. The rugs were not vacuumed or even shaken out. They have missed lots of spots and are very careless! I used to be pleased when it was Gainesville Car Wash. Now that it has changed ownership, the prices have gone way up and the service way down. read more

I have been to this flagship location 4 times. The first three times were fine, i got the basic $40 express cleaning each time. The fourth time i went there was a nightmare. I pulled up to where you get out of the car and they vacuum the carpets, and got out of my car. As i started to walk away I turned around because i remembered that my sunroof was open. I told the guy who was standing there that it was open and that i needed to close it real quick, to which he replied, its ok, I'll close it for you! With that resolved i went inside to pay. I was followed inside by the same guy who informed me that my carpets looked like they could use a real washing, which i agreed with, so i upgraded my service to include the carpets being shampooed. This brought my total to about $75, which was fine considering they had done a great job in the past. After paying, i went outside to sit and wait with my friend who had come along with me. As I'm outside waiting I see two workers sprint inside with panicked looks on their face, and i immediately think, oh no something went wrong, i hope its not my car. Not a minute later, i see the same guy come speeding around the corner in my car, and parks it outside. Then no less than 10 workers go over to my car and begin working on it, which was unusual, as was the amount of time they spent on the car, which was a lot longer than past times. Eventually, a guy who i am assuming was a manager on duty, because he had a different colored shirt on than the other people working, parks my car on the side and gets ready to shampoo the carpets. Halfway through shampooing them, he motions for me to come over and tells me that i left the sunroof open and that it got sent through the car wash with it open!!! I explained to him several times that i had informed them of the sunroof being open and that they had insured me that they would close it. He then chooses to tell me that i should've spoken clearer because the guy probably wasn't american and couldn't understand me. This was honestly offensive of him to say, and if i though he hadn't understood me, i would've closed the sunroof myself. That being said, the guy that i spoke to about closing the sunroof was a caucasian male who heard me perfectly. The manager then continues to blame me and tells me that they only thing that i can do is to leave all of my windows open for the next few days or leave my a/c running on full blast for a few hours to dry it out. I don't know who can just leave their windows open all the time, but where i work, that is not safe. I asked if i could get it in writing that they would simply re clean it if it started to smell and he said its not going to smell and looked at me like i was stupid. I was so annoyed at this point i left. I called back after i left and was assured that a manager would call me and talk to me asap. I tried to contact the manager several times, and never heard a word. My car smelled like mildew for weeks, even when i traded it in. I am a very easygoing person, this is the first time i have ever even complained about something, but i just found it absolutely ridiculous that no one was even willing to give me a call and offer a free cleaning, and even more ridiculous that regardless of the fact that i said the sunroof is open, that they wouldn't see that before they sent it through anyway, I give 0 stars and will never be back, and will make sure to tell everyone i talk to about the experience that i had. read more