Check out the damage their wash did to my car. Not only would they not offer any compensation, but they wouldn't even refund my money on the car wash because my car is 10 years old. read more

Flagship Carwash - Car Wash Near Me - Gainesville, Virginia

I have been a customer of this place for two years. They are good until something happens to your Car in their facility then they will go on a complete denial mode. They scratched my cars driver side, as soon as I saw that, I brought it to their attention, the guy instantly started denying and said that it didn't happen here, while you could see that it's a fresh scratch and the paint has just come off, I explained him that. He then took a picture of the damage and said I will show it to my GM and she will contact you, she never contacted me at the first place, since I WAS their flagship customer I went there the next day, saw the GM and explained the entire situation and said you were supposed to call me, her response was " I saw your number at my desk I didn't know what it was for and I didn't call you". Then it took them two weeks to make a decision and their final decisions was that we are not going to fix the damage it didn't happen here. I regret being their customer! Extremely disappointed, if you have an expensive car, PLEASE DON NOT BRING IT HERE! IT WILL BE SCRATCHED AND THEY WILL NOT FIX IT FOR YOU! take it somewhere else or wash it yourself. read more

I purchased the unlimited car wash package and haven't had any problems to date. They've done a great job so far with my SUV.

Worst car wash of my life. Smeared the windows from inside instead of cleaning. I couldn't even see driving at night.

The worst service. They don't dry your car properly because the workers can't and won't try to reach all areas of your car or truck. They also don't stand behind any damage they may cause to your vehicle. My car was damaged and when the manager called me the next day she said my car was already damaged. My car was not damaged prior to going in the car wash. A sensor was not going off when I entered but when I exited it would not go off. I could not drive my car because the sensor continued to go off. Had to go to the dealership to fix $250 later. Worst customer service I ever seen from a company. Cannot wait until the new car wash opens. I'll have a dirty truck until then. read more

Car wash service as expected. Prices are reasonable but they will upsell you (worked on me)

For some reason Flagship did away with the monthly car wash package and now have it where you are locked into a reoccurring charge. Sure you can "cancel at any time", but come on. Provide your customers some flexibility. Please bring back the monthly "pay as you go option". read more

Well, ordered the ULTIMATE car wash inside & out only to get home and realize the BRAND NEW, never sat in back seat now has grease stains from the cleaning crew. I noticed there was a guy wiping the rear window crawling on the rear seat, just didn't expect to leave with a dirtier car than I came in with. WOULD NOT RECOMMEND getting the inside cleaned at this wash. read more

Flagship Carwash - Car Wash Near Me - Gainesville, Virginia

$45 a month not a bad deal... Car never looks fully clean though, and I had waited for a long time in the external car wash and Had to call the from desk to get someone to come wash my car aka push the button to let me through. read more

Decent car wash overall but you have to watch the people doing the interior and make sure they do what you paid for. Also know that if you check in with yelp the $3 off is only good for their most expensive wash @ $30 for a car. read more

I went there and my windshield wipers were pulled off my car and of course they didn't carry mine in stock. So my $24 car wash also cost me another $59 to buy new wiper blades. They took my information and the manager was supposed to call me but that hasn't happened as of this writing. read more

Okay place for a wash in a hurry... wouldn't expect much. A bit pricier for the quality of the service they offer

Every time I use Flagship, I have been very pleased with their service. Now add in the new unlimited wash plan, and I am more than a happy camper! The service is great, the quality of work has been excellent, and I was in and out in approximately 10 minutes. I highly recommend this car wash! read more

I took my white Lincoln Towncar here over two years ago for a full service carwash. I was mostly interested in removing a sticky substance resembling grains of rice from the exterior. The kid who spoke to me (the person representing the car wash) seemed stoned and unable to speak complete sentences so I went inside to find the manager. I saw someone go into the manager's office so I knocked on the door. I got no response so I knocked again. Still no one came to the door. So I opened the door to find about 7-8 people having a staff meeting (in the middle of the day). Since all eyes were on me I quickly stated my case. And was totally ignored. Later I contacted a manager with overall responsibility. Initially he seemed genuinely concerned. My total dissatisfaction with this car wash is mostly due to the general malaise and lack of follow up. There are full service car washes in Manassas and Warrenton that consistently do a great job. I won't return to Flagship until it is under new management. read more

I have two dogs and drive my truck around a farm all day so it gets really dirty. Looked almost brand new when they got done with it. Great job read more

Been coming here for a few years now with mixed results early on, but overall they really do a good job. It's consistent, the car wash itself is always really good, and the customer service is always friendly. No complaints at all. read more

This place used to be great when I first started going last year. Sure, it's a little high. What I would just consider "northern Va prices, but my car would get the best interior/exterior cleaning is ever seen. So it was worth it. Recently they changed their process where you now ride through the wash and then several people team up to do your interior. The last two times I went, my car was just "ok". Still had dirt on the wheels and several places on the inside. I'm not sure why they change their process. But it doesn't seem to be for the better. read more

The best car wash I have ever been to! Talk about attention to detail. They even clean the small areas around my window and lock controls. Please come to Virginia Beach! read more

This place is the worst...waited a half an hour for a handwax and interior/exterior. These people have a complete lack of communication skills. Upon entering the guy says flagship carwash and handwax is the best. I said fine, my poor car was covered in salt. After 30 minutes the interior hasn't been touched but the wax was done. That was $40. The manager girl was very flippant and rude. I have had experiences like this with them in the past and I always give them another chance. Not this time, I will go out of my way to go to a better wash. This place is NOT worth the money. I will never be back and I will make sure I mention it to my mechanic who is very close by not to send his clients here... read more

These guys are worth ZERO stars. They are wildly inconsistent. Half the time the car isn't 100% vacuumed and all to often there are multiple dirt spots on the body that are missed entirely. For what they charge these guys are a rip off. read more

The Yelp coupon is $3 off Flagship wash, but is only good for full service. Apparently they can only wash clean vehicles. I wasn't satisfied at all. When I questioned how my vehicle looked after being washed, they wanted to know how long it had been since I washed it. I requested my money back and went home where I washed my vehicle myself. read more

I got the flagship wash and my car was really gross. But with the flagship wash they pretty much detailed my car and got all the crumbs off the floor and cleaned my windows.. for not being a detail they did a wonderful job. read more

Went from an ok carwash to a terrible carwash in about a week. Must have changed management...new complicated process, everyone seems confused. Service is significantly slower. Lookin for a new carwash. read more

Very reasonable priced memberships that are unlimited washes per month!! One of the better car washes in the area.

Been going here for a year, at least once a month. Was pretty happy until today. Dealt with someone named Jenny. She said I can't get my card washed with the step I have attached to the back of my car. It's been there for well over a year. When I questioned her she got very rude and at one point jumped towards me when I asked for her name. She got treated the way she treated me then said there are cameras and I should call the police and have you arrested. Seriously? For what? Asking why she was the only one who told me to remove the step or leave? Maybe someone should watch the cameras to see her jump at me when she told me her name. If in fact Jenny is her name. I will not be returning. read more

Flagship is the best car wash facility in all of northern Virginia. Great service and very nice staff. I highly recommend this place. read more

Flagship Carwash - Sunny day in gainesville! - Car Wash Near Me - Gainesville, Virginia

They do a good job. I've been through their wash 5-6 times over the years and have always been satisfied. They might be a tad expensive, but they accomplish in 15-20 minutes what would take me 2-3 hours to do myself. -If your fanatical about your car.....this might not be the place for you. Wash it yourself, since you're probably the type that is never satisfied when 3rd parties touch your precious car. - if you're a co-dependent whacko and can't leave your dog(s) at home, be prepared to pay extra to have the disgusting dog hair removed from your kennel (i mean car). - Don't confuse "wash" with "detail". Having your car "washed" means there might still be some smudges on the glass and dust in the vents. If you want a 'detail' you'll have to pay for it. read more

It's a car wash, nothing really special about it. Friendly staff and fast service. I think prices should be based more make and model. For example a V4 should be yh cheapest then V6 and V8. We have the monthly program which does pay for itself after two visits. read more

Wow!!! Did a lot of looking for a good car wash and this seemed to have some of the best reviews. First time here, and was amazing. Told the guy it was my first time, gave me some recommendations. Felt a little rushed, but overall very awesome experience. Can see every stage of the process. And the whole process took only 15 minutes or so. Very well cleaned, inside and out. Got the flagship wash and $3 off from yelp. Was $32, wish it was a little cheaper but with the service I can say it was worth the value since My SUV needed a good deep cleaning read more

My car wash was done very well and so was the interior detailing. I thought the detailing included getting the stains out from my seats but the man told me I would need to get a shampoo instead because I had cloth seats (even though I asked on the phone before getting there). All in all, service was quick and good. read more

I just got the #2 ultimate for $24.00. I was not satisfied at all. I had streaks on my windows, trash and crumbs still on my seats and floors, just horrible. The car wash was excellent and they deserved the two stars. Other than that I will not be returning to get the interior done. I had to come home and re do it all over again myself and that was my main reason I went, I didn't want to have to do it myself. I do not recommend at all. read more

I'm with some others that have went here off and on for years who aren't liking the new process so much. I'm very thrilled they've picked up the pace & that's a good thing. It was a bit too slow before but now I think they're going too fast & probably hurting their inside sales some, I never have enough time to shop for air fresheners anymore. Potentially they can keep one vacuum/window team twice as busy as before but they're all getting in each others way more often too. The reality of the end result is faster & more less than perfect then before because time runs out, the cars are stacking up & they have to move to the next car. Additionally the people with the dirtiest cars are the ones that screw the entire line up, the attendants wind up spending twice as much time on the one time every other month customer so a few of us unlimited customers get short changed due to corner cutting to get caught back up to the track speed. Maybe they should slow the track in the tunnel just a bit to give the team some extra time? Exterior wipe down is now down from it's previous level. In the old system while the windows are being cleaned inside there are still available hands to do those extra wipe downs the exterior requires. Available hands seem to get lost, misplaced and/or not able to keep up with jumping quickly from car to car. My personal suggestion for management is to have a "unlimited only" lane & a "unlimited only" team. The occasional customer with 3 months worth of dirt & trash matted in their carpets shouldn't clog the lane in front of us and cause our cars to be rushed and short cornered. My personal advice for a customer is to go unlimited and come back every other day, or at the least pay unlimited for 1 month, at least you will get more than one wash for the amount you pay. There are some other washes nearby too so i'm not sure why people say there's no competition. read more

One of the better car wash's in the area. Sometimes they miss a spot. But if you tell them, they will fix it.

They did a great job on detailing our 7 year old car. It looks like a new car inside and out. We were very pleased with the results and would highly recommend them. Price was reasonable and the staff is very nice and will ensure that they do a thorough job. read more

Took my car here today to get an interior detail done. Even though it was raining and the car wash was closed today they opened just to detail my car. The appointment was very quick and easy to make. They were up front and honest and informed me that there was a high likelihood they may have to cancel due to the weather. I was happy to know they were to still able to accommodate my appointment. They finished my car in two hours and did a beautiful job! I will definitely use their detail services again in the future. read more

Awesome service with military discount. Loved it and they are fast. Best car wash in forever

Never seems to disappoint! I've been looking for a good car wash around the area and by far they are my favorite. Had the express interior done for the first time and they left my car feeling like it was brand new. The staff is very sweet and they do a great job. Will for sure be coming back read more

This place is horrible as customer service goes. I give 1 star because the cashier was pleasant. Entering the car wash I found the person who was supposed to be guiding me in texting on his phone. After he finished his text, he guided me in. After going through the automated dryer I proceeded to the bay for tire shine and window drying. A group of crew members where chatting it up between bays 1 and 2. They saw me and did not even attempt to direct me to either bay. I decided to go to bay 1 with my dirty tires, wet windows, and dripping side view mirrors. They were still standing there chatting and laughing and when they finally looked at my vehicle, began to wave me through as if there was no more work to be done. I asked them to dry my wet windows. They did it, but ignored the dripping side mirrors and filthy tires. I had to ask them to do each of these things even though the windshield tag should've already alerted them to this. One guy gave me a strange smile as he did my tires and as I left I realized why: my vehicle slid all over the place whenever I attempted to turn it - DANGEROUS! My assumption is that he didn't wipe off whatever he put on my tires, causing my vehicle to lose traction with every turn. I will NOT go back. If you are in YELP trying to decide whether to go to this place or to another place - CHOOSE THE OTHER PLACE! read more

If I could give a negative I would, the worst experience. Paid an extra 40$ for the quick detail and what a mess. They didn't even do what I would expect from a normal wash. The manager "Jenny" said " It looks clean to me", and argued with me about it. My 8 year old does a better job on his bicycle . Never again, stay away, drive your car through a mud puddle first, it will come out cleaner read more

Been the only carwash I used for years, since they first opened as Gateway. Now I am pretty sure I won't return with ANY of my cars. Today I had an atrocious experience. After leaving my car for a full wash and interior, the #2 Ultimate Wash, I went inside to await my car. It took longer then when it was Gateway, but I had become used to that. No big deal. When it finally appeared in view from the waiting area, I could see the attendant had made the ride with the car. His head was bobbing to the beat of music all the way down the automated track. Are you kidding me? ... that means the electric antenna is up ... all through the entire wash process? ... the electric antenna that had taken me 6 months to finally get from back order because it is for a rare car; only 1844 ever built. I was already steamed. The antenna was bent! When I brought this to the attending line supervisor, he asked me if I had my receipt. When I produced it for him he pointed to the disclaimer. Which said "not responsible .. for loose moulding, non factory-installed equipment, ANTENNAS, etc, etc". I pointed out that when I left the car with him(meaning the staff), and therefore he/they were responsible; since when I left it with him, the engines was off and the antenna was down. Not surprisingly when we went to inspect the antenna, the radio was amazingly turned OFF! With antenna down! Someone knew something was wrong. I got a broken comment that Flagship was not responsible. I vowed it was not over with that. So here now is what I have to say. I will go through the process to order a new antenna. It will likely involve buying a new motor track if not a new motor also. It will cost me time and money. I will again be put on back order. (This again, is a rare, vintage car) I will wait. I will remember. I will rehash the events of today's encounter. I will vow NEVER to take any of my 5 cars back to Flagship. Mistakes happen; I know this. But when they do, stand tall and do the right thing. Fix the situation. Keep a customer. read more