Came here at 2:00 PM with my boyfriend and we were told to come back in 15 minutes because the staff were taking their breaks. I recently had a rod taken out of my femur and am on crutches, but we waited in our car for over 15 minutes. When we went back to check if they were open again, the chef was still sitting at a table on his phone and told us they would "maybe" open in another 20 minutes. When I asked why, he said he was still on his break even though they had told us 15 minutes ago to come back. When the woman cashier came back she saw that we had been waiting and asked if we wanted to order, but when she went inside she sent us away AGAIN because the chef couldn't get off his ass and his phone to do his job. read more

I've never been to glame broiler before but I started to like it. The service is great and the front lady is very pleasant. Always smiling you can see it through her mask. Everytime I come she's either cleaning or keeping busy. It feels great to come here. The cook is also very sweet! They remember me when I come in and it's very pleasant place to eat. The food is good also, cant have enough of it. read more

This location is wack. The workers are scumbags. I had a coupon for a free mini korean spicy chicken bowl that literally says is only valid at their location and when I tried to use it the pos cashier tells me it's only valid at the mission viejo location and the cooks in the back are laughing and talking to the cashier in Spanish which I can only assume went something like "ha we got him, we ripped him off and we're not gonna honor a coupon that was made for out store." So I point out that it literally says only valid at their location and they just double downed with their bs lie and said I still couldn't use it and I would have to talk to owner who wouldn't be in until 4pm if I wanted to try and use it. Obese, ugly workers who are probably miserable with their lives because they're so disgusting and have to see people that are better then them on a daily basis whether that's being conventionally attractive or financially better off than them. Worst flame broiler ever! read more

Terrible experience the so called manager named Miguel said they don't accept Apple Pay when I've been at this location numerous times and have paid with Apple Pay. Was treated extremely poorly and the manager called me a liar. read more

If I could give a zero star, I would. We had eaten here once previously, Today we were given food we did not order. We asked for the plate lunch, but received the bowl lunch. We told the cashier 3 times we wanted the plate, not the bowl. The rude male cashier became belligerent, didn't offer to redo our order and even yelled at us. Food is good, but who wants to deal with a cashier who feels he is right and the customer is wrong read more

I called ahead of time to put in my order for pick up cause i know it was going to be busy during lunch time. The girl that picked up the phone was so nice. I knew she was busy taking orders and phone orders. Just the way she answer the phone and took my order was very pleasant. When i got to the store she was so busy helping so many people. When i approached to order she knew who i was and said my order was ready. She was so nice the food was good and she packed everything for me; sauce, napkins and fork. Very easy and fast! Keep up the good work read more

Found a MAGGOT in my food! As you can see from the photo I ate almost the entire bowl, not too mention the maggot is stuck to this piece of broccoli! I am disgusted, called flame broiler and no one picked up. Would like to be contacted by the manager/owner for a refund! Never will I eat here again! read more

Flame Broiler - Fast Food Near Me - Laguna Niguel, California

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I received coupons for my office from this location and so I went into get the staff lunch. Oscar took a glance at my coupon and accused me of it being fake. He proceeded to "call his manager". After he decided that his manager was not going to be in til tomorrow. I asked him if he could help me with another coupon that isn't fake and he would not help me. There was no customer service at all and the fact that he could have accused me with a fake perforated coupon is ridiculous. He had also stated the coupon was for another location when the location was stated on the coupon and refused to look at it. I will be going into speak with the manager tomorrow to redeem my coupon as well compensation for inconvenience. Update: Went in and spoke to Diana. She was very nice. She rectified the situation and definitely made up for what had been done yesterday. This is why customer service is so important in any business. read more

Flame Broiler - Fast Food Near Me - Laguna Niguel, California

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I love Flame Broiler. I used to have it at least once a week at the Laguna Niguel location. This location is lacking management, service, and quality. Chicken was overcook and blackened. The prices were WAY too high for what you pay for. They offer mini bowls which is wonderful, but you must pay the price of a regular bowl even if you don't want the beverage. So you get less product for the same price. No thanks. We waited a half an hour for our food, which we had to grab straight from the window since the poor front register woman had to go back to help the cooks because they were taking so long. On top of that, our order was incorrect and overcooked. Sorry flamer you lost my business. read more

Hmm. Maybe I just had a great experience. Not sure why the rating is so low. The service was great and the food tasted fresh and delicious. I've experienced some bad flamebroiler chains and I don't think this is one of them. I ordered the chicken veggie bowl with with rice. The rice was great and the veggies fresh and cooked perfectly. The chicken was juicy and flavorful. Love this place if I'm hungry and want to make a "smart" choice for a meal. read more

I heart Flame Broiler. I get the beef and veggie bowl, or the chicken veggie bowl. If you get the chicken, ask for all white meat...much better and less gamey. The best part is the sauces to put on, but I hate the tiny plastic containers...they're way too small. Also minus one star for the staff here. They are no fun and always seem a bit confused. read more

The best part about this Flame Broiler is Diana! She is super friendly, always smiling, and a kind person. I've seen Diana have to literally do EVERYTHING at this location and she still manages to do it in a good mood. If anything they could do with hiring an additional person to help out during peak hours. Out of the flame broilers I've been to this one has the best taste. I've been coming here for years. Now that I live in LA I still swing by from time to time when I visit family (I don't even go to the one in my area ever!) and I'm always happy to see Diana. She really does provide the best customer service, and all while having to manage this location and the other one that is in the area!! The only thing I can say about the previous review is that I guess it is always easy to make assumptions when you think the world revolves around you read more

I love Flame Broiler & I enjoy the healthy, standard options the company provides. However, every time I go to this location, my order is always wrong or they take waayyy too long to prepare my food. The service at this location could be better but I'm still a fan of Flame Broiler! read more

The worst location ever! The most disgusting food I have had. We got two orders of the combo (beef/chicken). The food we buy is not free. I get that it's difficult to get workers these days and appreciate the ones that show up but at the end of the day, we also work hard for our money and I have expectations of edible food. The steak tasted as if it was a few days old and been reheated a few times. Wasn't even warmed up properly. The chicken was partially burnt and had multiple tendons. Take the time and drive down to the other location on alicia next to Dollar Tree. Best service and fresh food. read more

Wow, we have been here before in the past but Xochitl working the register really went above and beyond during our visit. She anticipated our needs with our specific order, she was kind, attentive and did it all with such a beautiful smile. Food was great as it normally is, but I believe it tasted better just because of her warmth and personality. 10/10 amazing service!! read more

Always delicious! Healthy and fast. Consistency is guaranteed, location to location. Highly recommend

We got our food super fast and cheap which was surprising because it's supposed to be cooked fresh, right? I normally love the Flame Broiler but this place had the rudest cashier girl with dark brown hair. Zero personality too. The place was clean. I liked that part. Other than that, I'd rather go to Grill Hut which is amazing or Togo's which has that $5 sandwich of the day. Who needs to deal with rude people. read more

Flame Broiler - The works bowl: half beef, half chicken, veggies and brown rice - Fast Food Near Me - Laguna Niguel, California

We ordered a Beef bowl and Works bowl. I tried mine first and the beef tasted rancid. It had a sour, musty taste. My friend tried her Works bowl that also has beef and agreed that the meat was stale or rancid. My friend returned hers and exchanged it for another beef bowl and it tasted just as bad. When I went back to tell the employee, there was no apology and I was basically told that I was wrong as she claimed she had tasted the beef and it was fine. Tried to blame it on the sauce which was nonsense as I tried the sauce separately and it was fine. As with many restaurants today, it seems as if at Flame Broiler, the customer is always wrong. After arguing with her for a while I asked for my money back. Still no apology but she did refund my money. No customer skills whatsoever. Receipt said "Diana" on it so I'm assuming that's who it was. Most likely the same person most on here have been complaining about. Bizarre how she hasn't been schooled yet in how to treat customers. I'll probably try emailing as well as one of the reviewers here did but I won't hold my breath for a response. No way I can ever return to this place as everytime I think of it now I'm going to think of stale, rancid beef. For the record, my friend is still feeling nauseous so hopefully it doesn't get any worse. read more

I come here once or twice a week and I've always enjoyed it here. I've been to bad Flame Broiler spots before and I am happy to say this is my favorite. I noted some of the other reviewers complain about the food quality and that's fair. My personal experience so far has been of consistently decent quality food. I say decent because, hey, this isn't fine dining, but it hits the spot. The staff - notably the lady at the cashier - has been always courteous and awesome with me. I keep coming back here because I like Flame Broiler. It may not be for everyone, but for a cheap, quick fix - you can't beat this spot. PRO TIP: They have some really crappy hot sauce now. It seems Flame Broiler is trying to promote their own brand of hot sauce in place of Sriracha. It's crap. Ask for Sriracha instead and they'll give it to you. read more

Food great! However I am really upset over how they put very little to no chicken in the mini chicken bowl, which is what I ordered. I had to pay $2 and some change to get extra chicken, are you kidding me I should've just ordered a normal size chicken bowl. Ridiculous!! read more

Flame Broiler - This is what it should look like without me having had to pay extra for it be this full. - Fast Food Near Me - Laguna Niguel, California

The staff here is great. The food come out quick and hot even during a lunch rush. My only complaint is that the $2.00 side of Kim chi tastes horrible. It the only purchase I regret. :( read more

Flame Broiler - Lack of color and sour $2.00 Kim chi. Don't suggest buying unless you sample it first. Maybe I got a bad one?? - Fast Food Near Me - Laguna Niguel, California

I use to love the Flame broiler and didn't mind the wait for them to cook my order fresh. At this location your food is ready 30 seconds after you order which makes me think it must be sitting under a warming light or in chafing dishes to get them throughout their rush periods- it tastes like that, too. Think I am done with this location. Still love the concept of fresh, healthy food options, just think I'll visit a different location from now on. read more

Terrible location. Do not come here. You'll wait for 30 minutes because the owner is too cheap to hire more staff during the busy hours.

Always great love this place I go at least 3 times a week . Rana is amazing. Very very friendly the whole staff is very nice and always takes great care of me. So glad that they are a great part of our community. They make great meat and great bowls. The location is perfect right where all the good spots to eat are read more

Wanted to give a shout out to the two guys working here tonight. Super friendly, genuine and professional. Unexpected for a fast food place. You can't knock the food here either, it's the same every time, no matter which location. Also, to the people leaving in depth "food critic" type reviews of flame broiler, with way too many pictures of what a damn flame broiler looks like, seriously, get off yelp and get a life. read more

WORST customer service I have had at any restraunt in a long time!! The employee (a male mid 20s) at the counter took my 2nd sauce when I asked if I could exchange it for another of the other and then told me he couldn't do that (even though I've done this every time I have ever been to this location). Additionally, when this employee works at the font he NEVER answers the phone. It is IMPOSSIBLE to call ahead and order of he is working. I come to this location multiple times a week to pick up food for my family and my work. I'm severely DISAPPOINTED in the service and will not be returning back to this location indefinitely. read more

The chicken bowl is so good I get the brown rice instead recommend it ! Great service , great food !

Found a cooked caterpillar in my chicken bowl. 1 star too many. Never going back to flame broiler ever again read more

Flame Broiler - Cooked caterpillar on my fork... I almost at the bite of rice it was stuck to. Thankfully I could see it before I ate it! - Fast Food Near Me - Laguna Niguel, California

I placed a pickup Postmates order to your location on 8/12. I received a notification that my order was ready for pickup. I went to the location to get my order and the clerk named Louis said that there was no order under my name. He was rude, unhelpful and completely dismissive. He said "well you're gonna have to wait" and turned his back to me. He also blamed the app saying that it just sometimes didn't work. There is no excuse for this rude behavior. I never received my order and I would like a refund for my order from Postmates and an explanation for what happened. I am a regular costumer and was shocked by how rude he was to me. read more

I love flame broiler. It seems to be a bit pricey after I get brown rice and white meat only, but that's what it is. The secret sauce is pretty good I typically just open my bowl and put it on as opposed to putting in the small to go containers. read more

Decent for a teriyaki bowl. The best part of the whole experience...They DON'T charge for brown rice. Can you believe it? I know, neither could I. Thank you Flame Broiler for admitting to the world that brown rice doesn't not cost you $1 per bowl more to make! Thank you! read more

The food is great when the order is right. As other reviewers have mentioned, the orders are inconsistent. This time, the green onion toppings were not fresh (bordered on spoiled). Will probably order from this Flame Boiler again, but will unfortunately have to tolerate the irregular orders. read more

Normally we are Flame Broiler addicts, but this one in particular had the rudest cashier I have ever experienced. So bad that when we were handing our credit card to them we decided not to continue when she said, "Yes I got your order right, you can come look at the board if you want.". Yeah...no thanks. We went next door to Spikes Fish and they were great and the food was fantastic. With so many options in this plaza, do yourself a favor and go elsewhere. read more

I love their food! It's my absolute favorite! Staff could use a bit of livening up (they aren't the most excited or friendly people in the world) but other than that, I'm in love! Clean, healthy, and quick! read more

Am new to the area and got some coupons in the mail to this place, so wanted to try it out, worst food ever!!! Got chicken bowl with "veggies" (3 sliced carrots, 2 pieces of broccoli and soggy lettuce). There was an upcharge for white meat, rip off, no flavor, just horrible food, stale and tasted like 2 days old. BLEHHHH read more

I've been to a few Flame Broilers and the food is normally decent but the food is a bit dry. I guess they do it this way to save calories? I don't know. Sometimes they are slow even though there are not that many people. Like someone said, inconsistent. Sometimes it's good sometimes too dry. Not a big fan of this Flame broiler but if you want something quick and healthy then it will do. read more

Rude Mexicans 'in charge'. Get ready for hostile interrogation when you order. Total hostile attitude. Food over cooked. Will not let you use rest room. read more

We got take out from The Flame Broiler a couple of days ago, and I was quite disappointed with it! we ordered the barbecue beef and chicken plate as well as the ribs plate. All the meat were overcooked and didn't taste very fresh. The orange that was included in the plate was extremely old and looked rotten. Sorry to say we will not be returning. read more

Food is alway good and service is always fast and friendly. I come here once a week for lunch and it it very consistently good. The cashier is always very friendly. read more

Clean fast and very good, food is fresh and tasty, had a little trouble with the ordering process as the cashier did not understand pittsburghese read more