While no one ever wants to need a tow, Aliso Viejo Towing & Recovery has been a lifesaver for me…read morerecently. First, they helped when my battery died near my home. Since I had purchased my previous battery through them, it was still under their 3-year warranty, and they replaced it entirely for free. Two weeks later, my transmission light came on. They arrived promptly, handled the situation professionally, and towed me 15 miles to RSM Honda--even letting me ride along to the shop. Thank you for being there for your customers and making a stressful month much easier!

There's nothing worse than KNOWING your local tow service, BUT since I gotta crappy car that's…read moreunder a lemon lawsuit, I've gotten to know the boys at AV towing via AAA. They have always been so helpful and kind. They've gone out of their way several times to help me out. They had our SUV on a flatbed today and I needed the car in the garage and my street is tricky with angles but my man figured it out and got it in with no issue. Solid group of people. I highly recommend (unless you're parked illegally, then you may not agree).

Dont call these people. This is a scam. I waited 30 minutes and the guy left me with a middle…read morefinger when i was not happy with the 130 dollar price for a jump start. Be aware.

From the owner: 24/7 auto towing Emergency Roadside assistance…read moreEmpty gas tank solutions jammed ignition key solution Jump Start Battery Flat Tire Change Local & Long Distance Towing Heavy duty towing Wrecker Service Change car battery Recovery Services Tow truck services Accident removal Flatbed Towing Car towing dolly

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Mikey from AV Towing came to Laguna Woods to help me and boy did he. He did every thing he could to…read morefix my problem. Rarely do you find someone with such class and professionalism. Nice rig too.

My car wouldn't start so this nice passerby tried to jump it, but it wouldn't start. He was…read moreconvinced it was the starter. I was on tears and devistated so I thought I better call for a tow, so I used AAA for a 2nd opinion. It was Jessie Barrios (sp?) with AV Towing that they sent out rather quickly. He assessed and jumped it. Thank God it started immediately. Jessie was amazing. He was so considerate and definitely made me feel better. #1 in Customer service and mechanical knowledge. It was the battery and apparently it's very old. Time for a new one. Just like Jessie said. Thank you again!

Miscommunication with pricing. If requesting a quote please confirm it over text with this company…read more Price was modified upon arrival.

I had a bad towing service ever. They moved my dead tesla without dolly and left the tire damage…read more To the owner if you don't have time please don't take the reservation.

When your car won't start, all you want is quick, competent, efficient service, Laguna Beach Towing…read morefor the 5-star!! Tony showed up, was responsive, kind, polite, and got my car started, and I was off. Tony, thank you! Keep up the kind work!

We had an absolutely nightmare experience with this company after AAA dispatched them. Not only did…read moreit take them 4 hours to arrive, but they ultimately refused to pick up the car even though we where already at the drop-off location. The woman on the phone was incredibly unprofessional--she actually screamed at us and then hung up while I was trying to resolve the situation. Because of their refusal to do their job, we where forced to arrange our own transport and drive 40 miles each way to deal with the vehicle myself. This ordeal completely ruined our day and forced me to cancel an important business meeting. The lack of basic human decency and professional reliability is shocking. They caused an immense amount of stress and a direct hit to our business schedule. Save yourself the trouble and demand a different provider if AAA tries to send them your way. We had already reported this incident to AAA and will be pursuing this further.

Truly Phenomenal Service - Highly Recommended!…read more We cannot say enough good things about Nathan at 1st Responder Towing & Transport. From start to finish, the experience was seamless. He provided outstanding, efficient communication and fair pricing, but what impressed us most was the prompt and meticulous care he took with our daughter's car. Beyond his professionalism, Nathan is a kind and honorable person. It is rare to find that combination of technical skill and genuine integrity. We highly, highly recommend his services to anyone in need!

I've used and meet a few tow truck operators and it can be a hit and miss. But when a company is…read moreowned and operated by with a detailed mindset, you can rest assured that your car will be taken care of. Clean, professional, on time, high quality equipment to do the job is what 1st Responders focuses on. So happy to have met Nathan and he took care of my dad's car with excellent service. We will definitely be supporting them again. Value and quality you cannot find elsewhere. Go with and save yourself a headache.