My husband and I have used Alpha a handful of times. Great service with friendly dispatchers and…read moredrivers. Very reasonably priced. Hopefully we won't need another tow... but we know who to call again if we do!!

Wow - incredible customer service by Alex and Ryan. Alex went out of his way to gather up personal…read moreitems and deliver them to me! Thank you for going above and beyond.

While no one ever wants to need a tow, Aliso Viejo Towing & Recovery has been a lifesaver for me…read morerecently. First, they helped when my battery died near my home. Since I had purchased my previous battery through them, it was still under their 3-year warranty, and they replaced it entirely for free. Two weeks later, my transmission light came on. They arrived promptly, handled the situation professionally, and towed me 15 miles to RSM Honda--even letting me ride along to the shop. Thank you for being there for your customers and making a stressful month much easier!

0 stars if I could. Absolutely terrible experience…read more AAA Roadside Assistance contracted AV Towing to tow my car to my mechanic last night, and this has been one of the worst roadside assistance experiences I've ever had. When the tow truck driver arrived, he initially told me that I had to be physically present at my mechanic to receive the car because the shop was closed. I called AAA and put them on speakerphone with the driver. AAA explained to him that I did not need to be physically present if the mechanic had a key drop box. The driver could simply leave the car in an appropriate spot and put the keys in the drop box. At that point, the driver explained that if there was no space available in the mechanic's lot, he couldn't just leave the car somewhere outside the lot because it could potentially be towed. AAA then explained the policy: if there was no appropriate place to leave the vehicle at the mechanic, the driver was supposed to take it back to the towing yard and store it overnight, with me responsible for the storage fee. The car would then be towed to the mechanic the following morning. The tow truck driver acknowledged that I would have to pay the storage fee, and I said, "Yeah, that's fine." At that point, it was already around 8 p.m., I had been waiting over an hour for the tow truck, and I have two young children, ages 4 and 6, who needed to get home for dinner and bedtime. I just wanted to be done with the whole situation. I was completely fine with paying the storage fee for the night -- just take the car back to your yard, store it overnight, and we'll figure it out with the mechanic in the morning. I left assuming that was exactly what was going to happen. Except that isn't what happened. This morning, I called my mechanic and was told my car was not there. I then called AV Towing, and that's when I found out that the driver had apparently left my car in the parking lot next to the side of the road where my car originally broke down. Not at my mechanic. Not at the towing yard. And despite the fact that he had my phone number and knew the situation, he never called or texted me to tell me where he had left my car. So now I'm left having to drive over there and hope my car hasn't been towed from the private parking lot where it was left. I then called AAA again to have the car towed to my mechanic, and I was told that they now needed me to be physically present to receive the car. At that point, it honestly felt like they were simply refusing to provide the service I pay for. I don't understand how this is acceptable. AAA gave the tow company clear instructions, I agreed to pay the storage fee if necessary, and instead the driver apparently decided to leave my vehicle somewhere completely different -- without notifying me. I'm now left dealing with the consequences of their failure to follow instructions and communicate with me. I've filed a formal complaint with AAA, and I'm going to do everything I can to have AAA's contract with AV Towing terminated so other AAA members don't have to experience what I did. This has been an unbelievably frustrating experience from start to finish. I pay for roadside assistance specifically so I don't have to deal with situations like this, yet somehow I'm the one who has had to spend even more time and effort trying to locate and get my own car to my mechanic. Absolutely unacceptable.

Dont call these people. This is a scam. I waited 30 minutes and the guy left me with a middle…read morefinger when i was not happy with the 130 dollar price for a jump start. Be aware.

From the owner: 24/7 auto towing Emergency Roadside assistance…read moreEmpty gas tank solutions jammed ignition key solution Jump Start Battery Flat Tire Change Local & Long Distance Towing Heavy duty towing Wrecker Service Change car battery Recovery Services Tow truck services Accident removal Flatbed Towing Car towing dolly

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Mikey from AV Towing came to Laguna Woods to help me and boy did he. He did every thing he could to…read morefix my problem. Rarely do you find someone with such class and professionalism. Nice rig too.

My car wouldn't start so this nice passerby tried to jump it, but it wouldn't start. He was…read moreconvinced it was the starter. I was on tears and devistated so I thought I better call for a tow, so I used AAA for a 2nd opinion. It was Jessie Barrios (sp?) with AV Towing that they sent out rather quickly. He assessed and jumped it. Thank God it started immediately. Jessie was amazing. He was so considerate and definitely made me feel better. #1 in Customer service and mechanical knowledge. It was the battery and apparently it's very old. Time for a new one. Just like Jessie said. Thank you again!

We had the best experience with Imad. He arrived quickly for a late night call around 1am. He…read moreloaded and unloaded our car and we got home safely. We were stuck on the side of the freeway for hours because we had a terrible experience with Orange County Motor Club through AAA and CHP. After this experience we plan on canceling AAA and only using I Tow U! Thank you Imad!

I had a bad towing service ever. They moved my dead tesla without dolly and left the tire damage…read more To the owner if you don't have time please don't take the reservation.

Unfortunately, I've had several AAA Roadside assistances for my classic 90's Mercedes since March…read more2026. For each service call I was assisted by Laguna Beach Towing & their service has been impeccable! Knowledgeable, courteous, reliable, personable & professional drivers! Laguna Beach Towing is the BEST and made me feel totally at ease each time. The AAA assistance app via text is great also, nice to have real-time updates along the way. I've very rarely used my AAA premium membership in 31 years of having it and I wouldn't be without it, truly the best peace of mind during a stressful time. To Ricardo, Michael & Jose of Laguna Beach towing & their nice receptionist (sorry if I missed anyone), sincerely I THANK YOU! (The Topo Chico lady)

We had an absolutely nightmare experience with this company after AAA dispatched them. Not only did…read moreit take them 4 hours to arrive, but they ultimately refused to pick up the car even though we where already at the drop-off location. The woman on the phone was incredibly unprofessional--she actually screamed at us and then hung up while I was trying to resolve the situation. Because of their refusal to do their job, we where forced to arrange our own transport and drive 40 miles each way to deal with the vehicle myself. This ordeal completely ruined our day and forced me to cancel an important business meeting. The lack of basic human decency and professional reliability is shocking. They caused an immense amount of stress and a direct hit to our business schedule. Save yourself the trouble and demand a different provider if AAA tries to send them your way. We had already reported this incident to AAA and will be pursuing this further.

Nathan responded to me immediately with the lowest price. His 5 star rating speaks for itself…read more Quick, excellent service, with great communication, complete with photos and quick invoicing so I could submit for reimbursement. I highly recommend Nathan with 1st Responder Towing and Transport.

needed a tow, Nathan was extremely helpful! For the best price. if needed I would definitely call…read moreagain

Dispatch guy was very rude and not helpful. I was texting him since morning but was lagging…read morethroughout and when I finally got a call he kept asking the same questions and would cut me off when I answered. Very passive aggressive throughout the whole conversation too. I don't usually give yelp reviews even for bad experiences but I would put 0 stars if I could lol

Great employee. They ran into a problem and delayed my appointment but professionally handled. I…read morewould recommend their service.