First time in years getting shoes fitted. I'm newly doing in patient hospital work on my feet 8…read morehours a day and needed proper shoes. They took their time helping me get the right pair- Brooks Glycerin 23. Really appreciated the service!

Great local shoe store. Very knowledgeable and personalized service. Would definitely recommend!read more

Fabulous store!…read more Compact store offering a good variety of high quality shoes, and exceptional service. I've been assisted by both Sara and Lisa. Both staff members are very knowledgeable and with their assistance, I've left the store more than satisfied with my shoe purchase. They truly go above and beyond. The shoes that I've purchased here, have fit perfectly. They are exactly what I need for the activities, that they were purchased for. I recommend; When The Shoe Fits - without hesitation.

I'd driven past here probably a hundred times, and never noticed When the Shoe Fits. I needed a…read morenew pair of running shoes, so I stopped in to see if they had what I was looking for. The person who helped me was EXTREMELY knowledgeable about what I asked for, and offered to order them for me since they didn't have them in stock. She also offered to help me find something that may be suitable, but also said that if I've had great success with what I came in looking for, that it is generally a good idea to stick with it. I asked how long they'd been in business, and the employee said almost 19 years. That is very impressive. The store was roomy and clean, and featured a very large selection. Prices were right on par with competitors.

This place in INCREDIBLE! Stefanie is the sweetest shop owner you could meet and she has expanded…read moreinto this new beautiful shop. She has everything. My kids could play in there for hours while mommy gets to shop for clothes, shoes, accessories - what other place can you do that? I've stopped in for school clothes, baby shower last minute gifts, needed a new pair of pants because my kid is filthy and we don't have time to stop at home... and sometimes just to come hang out with the bright light of a lady, Stefanie. You should definitely shop here first and save a ton of money on really adorable clothes and goods.

Over the last year we always try to go here first whenever our baby needs anything. Great…read moreassortment of clothes and baby/children's items for low prices! Highly recommended to all parents!

Nathaniel was very kind. I gave him a laundry list of needs, he said, "lemme see what I can do,"…read moreand popped out with the perfect shoe. I sent him back three times for a different size and he was super cool about it. Thanks for all the help man.

Very patient and easy to work with. I had to try multiple pairs of different sizes and only…read morereceived the best service. This is a smaller store, but the selection was nice. After hiking around in my new Keens, I can say that the purchase was worth every penny

Just like a few of the reviewers with femme-sounding names and profile pictures, I've had…read moreconsistently unpleasant, downright haughty and passive aggressive "customer service" experiences here by a white male employee named Max, who I'm guessing is a lead and the same man as a few others reviewed. Max has also mansplained and acted condescending to me, actually attempting to correct me when I was more knowledgeable about one pair of sneakers there than he was that I had just read a lot of information about. Max repeatedly denied the information in an arrogant way, and when I tried to politely mention it was factual, he did not like that at all. Max will likely complain about any customer that he thinks is "high maintenance" or has special needs, just as he did with me, which I can only interpret as him being ableist. The one time I suffered through a return with him eligible under the company's policy, he acted like he was inconvenienced by doing so the entire time, and he told me in a very judgmental, passive aggressive way, quote, "If you keep them for a while, we assume you like them." He then acted surly and complained while he was doing the return, exaggerating what he saw on the screen (quote, "it's hard to even see what to do with all of these returns," when I had a grand total of one exchange and one refund posted on my account over the year and a half.) One of the actual managers of Footwise, when I shared this feedback with them, said that Max needed to be re-trained. I guess either that didn't work out for him or he avoids doing them now at all costs, because when I came in to do a different exchange, he handed me off to another employee there without explanation. He even had the audacity to say, when I told the other employee the first shoes I tried on were too narrow, "They say they're too narrow... I guess," as if he was questioning or judging the customer's own ability to know how their feet feel in a shoe. He had such an attitude saying that to me, and then he avoided me around the store and made me feel very uncomfortable and annoyed while he made sure to smooth talk two other older clients trying on shoes. Max was very personable and chipper to them just as he treated me the very first time I was in there, laughing and affectionately speaking with them, but he entirely avoided eye contact with me. Max didn't even bother to ask if I needed anything or how I was doing when he was just standing around or when he was not with other customers when the other employee disappeared into the back (who I overheard telling Max they wanted to take their lunch break soon). After waiting several minutes while Max was standing around literally doing nothing and avoiding me, I got my things and waited at the register. Instead of helping me check out, he went and got the other employee in the back to come out, who was quite sweet and kind during the exchange and checkout process. I could feel Max's gaze on me as I wished the other employee goodbye and left. Do yourself a favor, femmes, women, and disabled folk and avoid this store, because unless one of the managers gives this man a serious reality and ego check, I doubt his arrogant and passive aggressive behavior will ever change. I'd recommend going to literally any other store to avoid him. It's a shame, though, as the other employees at this location are actually quite nice.

A Tobias Fünke looking guy gave my friend and I possibly the worst customer service experience in…read moreyears..He didn't have the correct size shoe & tried to bully her into buying a pair of shoes obviously too small. We both came in looking to buy spring shoes & left without buying anything. I wouldn't even want this arrogant mansplainer to get commission on a pair of socks. #minus3stars #rude #condescending #worstsalesguy

Found way too many shoes that I like here! Came for sandals and left with tan boots - on sale and…read morecouldn't resist the price - and sneakers that work like shoes since they had mixed fabric and leather and colors of tan, gold and leopard. So cute and fashionable, can wear with track pants, jeans or a dress. Definitely a score! The store is large and rows and rows of sneakers, shoes, sandals, boots of every designer and style. It can be overwhelming especially when you need to try on a different size and can't find your way back to the right aisle. Some sections are marked, but others, like sketchers, are located in several different places. They carry all the usual suspects - Sketchers, Nike, Reebok, New Balance, Birkenstock, Fry, Uggs, Ryka, Clarks, White Mountain, Puma, Adidas and more. Prices are good, but I always do a search online to make sure it's the best price available. Many times it is, but sometimes the same shoe can be bought online for less so if it fits and I like it, I order it online. I come to the physical store because I need to try on shoes. I need arch support and a wide toe bed so I can't take a chance of buying shoes or sandals without testing them out. Famous Footware also sells online and since I loved the sneakers so much, and knew they fit well after wearing a few weeks, I bought another pair online in white and silver. If you sign up for their rewards program, they ship to your house for free and you can return at the store for free if it doesn't work out. There were a few people working but they don't offer help. Assuming it's because their business model is more of a do it yourself model . They put all the shoes and sizes out in the floor and you find and try on what you like. It got tiring because I tried on so many and was conscientious and pout everything back that didn't work out.

I was searching for a super comfortable black shoe and received lots of suggestions. That helped me…read moremake my decision pretty speedily. Kasey was very knowledgeable about the different brands and their qualities.