I have never before received the level of customer service that for me, would warrant writing a…read morereview. I have believed for a very long time that the art of true customer service was dead. On 11/20/24, the "AAlways Hookin Towing and Tire" proved me wrong. In the late afternoon of the 20th, I found myself with a flat tire and no spare. Prior to its failure, I was aware that it had to be replaced and had purchased a used tire. Two tire places in Powhatan had already turned me down flat, and actually seemed annoyed that I was bringing my own tire. So at 4:30pm, in a last ditch effort to get back on the road, I called AAhookin' Cindy answered the phone and patiently listened as I told my sad tale. She asked what time I could be there and said even though closed, she would have someone come over and help me. I thought "Im sorry, what?" thinking I had heard her wrong. I had not. Justin arrived just as I did and immediately started to work. He came back out a few minutes later with the sad news that the tire I had purchased was defective and could not be used. They had no other suitable tire in the Powhatan Store, but He was certain there was one in the Gum Springs Location. So I entrusted my rim to him and went home. The next morning I call to see if Justin had found time to look for a used tire for me. He had looked, retrieved, mounted and balanced the thing and it was ready to go. I thanked Cindy and explained I would have to find a ride to get the tire and would call her back with a pickup time. WITHOUT A PAUSE SHE ASKED "WHERE DO YOU LIVE?" followed by "YOU DONT NEED TO FIND A RIDE WE WILL JUST DELIVER IT YOU". And that is exactly what they did. 1: OPENED A CLOSED SHOP AND HAD JUSTIN DRIVE OVER FROM GUM SPRINGS . 2. WHEN THAT TIRE COULD NOT BE REPAIRED, JUSTIN FOUND A TIRE AND GOT IT READY BY 830AM. 3.WHEN SHE LEARNED I WAS IN NEED OF A RIDE, CINDY HAD JUSTIN CLOSE THE SHOP IN GUM SPRINGS AND HAND DELIVER THAT TIRE TO ME. HE EVEN PUT IT ON.I know this is long winded, but honestly have never, ever had this level of customer service.It was amazing and I cant thank Cindy and Justin enough. I can think of a dozen businesses that should send their staff to this lady so she can shoiw them what true customer service should look like. And after asking around about here, I understand she is without a doubt one of the most skilled and proficient Tow Drivers in our area. If you have read this and dont use them, you NUTS.

The owner went above and beyond to make sure our car was taken care of and delivered to the…read moredealership in Richmond for repairs. If you need help in the Powhatan area, don't hesitate to call them directly at 804-598-4665. If you use any link off of Google, you may end up at a scammers sight or call that is taking over towing services. Call her directly. The owner, Cindi, is over the top great and honest.

These garages must be under alot of regulations. I had three problems and fixed them. They found…read more6 more after I took it back.. one was brand new shocks They installed last year.

Taylor's is a great place. They only do what needs to be repaired. A well run place. Prices are…read morereasonable

This is the best place to take your car in Powhatan! The guys here are great and know what they're…read moredoing. While I expect to get in my car and just have it go, I have relied on this shop on everything from a radiator cap fiasco to fixing the cars low tire indicator. I've never had any experience that wasn't great here! The whole family brings their cars in now, even my dad who doesn't trust many with his Z. I've had better luck here than any dealerships I've dealt with, making them my go to place for car related issues and maintenance. I highly recommend bringing your car by if you're in the Powhatan area!

From the owner: We are your one stop auto repair shop! We do everything from oil and filter changes to engine…read morerepair.

Needed a bent rim repaired. They took it in right away and had it done in an hour! Highly…read morerecommended.

I had 5 rims done a year ago . The work was phenomenal. The turn around was 3 days (AMAZING). I am…read morecurrently trying to get 4 rims done. I didn't want to set the 66 on blocks so I took one in. It took three days looks good but overspray caused Lug Nut issues ( not a big deal ). I took two in when I picked the one up ( I borrowed spares from friends ) . I stopped in 3 days later and they were just placing them in the strip tank, but would call in the morning (never happened). I am short on time and reluctantly took the last tire off and placed a block under the car. Its now been a week. No calls. What happened? They used to be quick and honest. Calling when saying they would.

My car got stuck in my driveway with all the ice and snow. I called and Cindy was so helpful. I…read moreknow they were slammed yesterday, but she had a driver to me within an hour. I wish I remembered his name, but the driver was SO kind. I had my toddler napping inside so I had no idea what to do with the car since we weren't able to get it back up the driveway. He took my car to their lot so that I was able to get the driveway plowed enough to get the car back in. I will definitely make them my first call if I ever need towing again!

Zero stars! I wI'll never recommend them nor will I ever use their service again! My car broke down…read moreon the highway 1.5hrs away from home, called them, Cindy seemed nice enough & accommodating on the phone. She helped with finding an enterprise so I could rent a car, she kept my car at her shop for 1.5 days until it could get picked up....no charge! Amazing! Johnathon or Jonathan (I don't like to misspell names) seemed very nice too! I meet the other tow truck driver the & gather my belongings only to find that my stuff had been gone through & some of my items (important, valuable/useful items) had been stolen!!!! I call Cindy and instant resistance! Complete denial that Johnathon would do that...he's her son-n-law....show me proof etc. I was HOT! and when ask if I could see the video from the camera Cindy told me to get a warrant!! Guilty much.....?? Do yourself a favor and call someone else or gather everything out of your vehicle before you leave it with them!!

Magnificent Mohamed and the team at Black Optix . They did a great job on my 2024 Toyota Prius . I…read moredropped my car off at 1 and it was ready a few hours later. Mohamed answered all the questions and concerns I had about which package to get. He was super responsive and helped make this process really easy . I will tell everyone I know about the customer service , quality of work and overall price.

Black Optix Tint did a phenomenal job on tinting my SUV. They were personable and very…read moreaccommodating. I recommend the Brook Rd. location to anyone who wants an excellent tint job.

I brought my airstream in to get the lug nuts tightened on my trailer and these guys are so…read moreawesome, they took me right away so I can get on my way. They also recommended a propane gas place right behind them that filled my 30 lb tanks super cheap. The Holson gas guys are also great people and took the tanks off and put them back on for me. All I had to do is put my cover back on. Thank you J&K - it is great to find awesome mechanics willing to help travelers out. I can't recommend you guys enough!!

From the owner: We specialize in Diesel Performance & Repair Advance…read moreDiagnostics & Repair for both Gasoline and Diesel engines Complete Engine and Transmission Replacements Complete Air Conditioning Service Tune ups /Oil Change /Pm Services Virginia State Inspection All Tire services Friendly, Honest and Reliable Employees & Staff serving our community and surrounding areas

My patient was in a hit and run in his handicap van... they volunteered their van to transport him!…read moreIf I ever need service I will go to them! Wonderful people!

I just want to take the time to thank Joyce, Abbey, Daniel etc at Modr's service center. I was…read moredriving from Va Beach when my car broke down in New Kent and they were able to turn a negative into a positive. The hospitality and grace that was displayed will forever be imbedded in my heart.