Knowledgeable sales reps. Good products for serious runners.

Have been going to them for years and they always provide top notch service. It's the only place I'll get my running shoes

I've been running off and on for the past 35 years, but until I went to Fleet Feet this weekend I had NEVER been properly fitted for a pair of running shoes. I just decided that since I'm getting a bit older, and need to be more careful with my body, I should get some advice. The guy at Fleet Feet examined the shape of my feet (ok, I know this is SOP at running shoe stores, but it's new to me) and observed the way I walked. He had me try on two pairs in different sizes. He was helpful but not high pressure. I took my first run with my new shoes last night and I'm TOTALLY happy! I would definitely go here again and also recommend this place. It is ABSOLUTELY worth it to get your running shoes fitted by a real person rather than just ordering the size you "think" you take off the Internet. read more

Boy, what service. Really exceeded my expectations. Thank you Melinda.

My, sister, mom, and I came in because of the difficult time we have purchasing shoes. Karen did an amazing job helping all three of us find shoes and sandals that were appropriate for our feet. She was so thorough and patient with us. We had an amazing experience and highly recommend this store! read more

This place has the best service. I brought back a pair shoes I was having an issue with and they exchanged them, no questions asked.

Service was excellent and the reason we went to Fleet Feet Sports. George was knowledgeable, professional and friendly. He made sure to educate us on important aspects regarding our shoe needs and as a result, we felt very confident with the purchases we made. Worth every penny. read more

This is a runner's paradise. I'm a repeat customer and continue to be impressed. Julie helped me this time around and she was really great! A++ read more

Great, great service! They know their shoes! I've never found another store that comes close to this kind of service and knowledge! I've been shopping there for years, when it was still Pheidippides. I will never go elsewhere and I don't live in LA. But, I make it a point to plan ahead. That's how great they are. My feet are long and narrow. Stores rarely carry my size. I've never gone into Fleet Feet/Pheidippides when there weren't a few to select from. read more

I like getting my walking shoes from here - I don't run anymore because of a pinched nerve, but I still find this place the best place to go for my narrow feet. The quality of the shoes is good -and I make sure to get insoles. read more

Great customer service. Great product selections. This store Is the only store where I buy my running shoes.

Great customer service and fitness expertise. The knowledgeable team will time the time to ensure you get the right shoe for your physiology and running style. read more

I love that you check my feet/toes/walk/stance every time I come in. You ask me questions to determine my need for which type of shoe. I love your selection. Your associates are helpful and knowledgable. read more

Amazing service! I've never been fitted before and they took their time and were really patient. I visited a couple of other places and Fleet Feet had by far the best service and the biggest selection of running shoes. read more

Everyone is very knowledgable when it comes to running/shoes! Especially Jeff who I've worked with for over 10 years...I don't think I know anyone who is better at fitting you to the right shoe! Plus he is very easy to work with! Lauren read more

Great salesperson.......they know how to properly fit shoes. Highly recommend.

As we have always enjoyed at Fleet Feet Sports, this past Saturday my wife and I enjoyed exceptional and personal service. The expertise of the staff and the high quality of their products have kept us as customers for many years. read more

Knowledgable and friendly staff. Prices are consistent with other stores but the staff is what sets Fleet Feet apart.

The people working here are the WORST! Biggest disappointment ever! I had hopes of Phidippides becoming my go-to running store, but it is filled with the most smug, judgmental, unhelpful sales associates in all of Los Angeles. I am a serious runner training for Boston qualification, but the associates seemed to discount me instantly because of the way I was dressed and the running shoes I wear to train (Nike Lunaracers). I drove all the way up to Encino with the intention of buying a pair of insoles, a Garmin 405, and possibly a new pair of shoes. The off-putting attitude of the two guys I spoke with made me want to just grab the insoles and get out of there. I went home and the insoles didn't fit inside my shoes, so I went all the way back up to Encino, with the shoes, to give it another shot. Even worse. They guys wouldn't take a look at the fit of the insoles or my shoes and just told me to "cut them down" to fit. When I asked questions, the guys looked at me like I was some foolish kid. I was again turned off by the smugness and condescending attitude of these guys and left. I went home to try to trim the $50 insoles which ruined them (there is a layer of hard plastic in the insoles, making them unsuitable for trimming - way to know your product). So two trips to Encino and $50 later, I can't recommend against this place enough. I'm sorry that my appearance doesn't fit your idea of the "typical runner" and that your body can't handle running a marathon in lightweight flats (I ran a 3:23 in the Lunaracers without really trying, had NO pain, muscle tear, soreness, straining, or swelling after the marathon - why don't you overpronate on that), but the way you treat people who are looking for advice and want to spend money in your store is inexcusable. I went to Roadrunner to make my purchases and was extremely satisfied. The people there were helpful and not "running snobs" - which is not a good look anyway! I'll never go to Phidippides again unless its to dominate those guys in a race of any distance. In the meantime, I'm out $50 on a pair of bad insoles the guy told me to slice up and my blood pressure has been so high that I'm hoping this review with lower my stress back to a reasonable level. read more

I have neven been professionally fitted for athletic shoes. What a difference great shoes have made in my work outs! I am finally comfortable and don't have to squeeze into shoes that are too narrow. They carry wide and get your fit exactly right. I was also fitted with insoles to help prevent rolling. The best shoes ever! Thank you!! read more

I bought my first pair of running shoes here a few years ago when it was Phidippides and I was just starting the Couch to 5K program- I was anxious because I definitely did not feel like a "runner" but they were gracious and helpful. They changed over to Fleet Feet just as I was training for my first marathon this year and I was nervous that they'd lose that personal touch- but they remained as wonderful as ever and answered all my dumb questions about water bottles, Gu, and other gear for long runs. So glad things haven't changed. read more

I definitely recommend this store. It used to be called Phidippides but it was sold and bought but this young guy. I went in yesterday because I was using asics gel 1150 and I KNEW they were the wrong shoes for me. I had asics gel cumulus 11s before and these were so much different. I had shin splints, ankle problems, and knee problems. I went in and was told these shoes were the complete opposite of what I needed. They were for low arched people who overpronate. I have really high arches and I underpronate! So basically, I walked out with a much better pair of shoes. I ran in them that same day for 9.5 miles. It felt soo much better. The people working their measure your foot, watch you walk and run, and ask about various injuries. They are awesome!!! Dont go to sport chalet like i did and get the wrong shoes for u, go to fleet feet sports! read more

Melinda helped me into a new pair of running shoes for a half marathon i'm running in a couple months. I have an old injury (broke my big toe) and she guided me in the right direction, to a stability shoe. I could feel the difference the minute i put them on! They are very thorough, watched my gate, had me run...plus i was able to try the shoes out on the sidewalk outside their store. Super friendly and educated staff, plus they are all runners themselves. Thanks Melinda! read more

They really take the time to evaluate your foot problems and the way you walk to determine what is the best shoe for you.

Our first visit and they hit it out of the park! Jennifer helped us, measured us, and watched our walk. She listened to our concerns and our likes and dislikes and found us the best options. We have walked miles in our new shoes and cannot believe the difference they make. We will be back when we need new shoes for sure! read more

A great help an finding proper shoes for my wife who has ankle tendon issues. Purchased the correct asics to fit her needs because of their knowledge. perfect shoes and fit.THANKS read more

The staff is very professional and will take the time to make sure you fitting is proper. Your inventory is improved since the return of Jeff Vanini to your business. Jeff is the best shoe professional I have encountered in my 50+ years of buying shoes and he is a key figure to your future success. Love shopping here. Signing off for now.....Dennis D. read more

Fleet Feet is the best!!!! The sales associates made sure the shoes were the correct shoes for me. When I first went there, I thought this is just for runners. I am not a runner. I was asked if I put one foot in front of the other, I answered yes and they told me I was in the right place. They were so right. I have tried other stores, but they were not as knowledgeable and didn't take the time needed. Great store with great employees!!! read more

Fleet Feet Sports is the only place that I would ever purchase running shoes, because they offer personalized and expert service. I am a novice runner, but I do take running seriously. I am grateful to receive such caring and experienced assistance from friendly personnel at Fleet Feet Sports. read more

Super helpful employees who take a lot of their time to get you in the right pair of shoes as well as answer all your questions.

The sincere and knowledgeable assistance by your staff makes all the difference! To mix the metaphor . . . I feel like my feet are in good hands. read more

I appreciate that Fleet Feet sports specializes in running shoes! My son is training for cross-country and Fleet Feet provided excellent service and advice. read more

I like the personalized attention - you always make sure I leave with the proper fitting shoes and inserts. You're even honest when I'm told my inserts are still good and don't need to be replaced yet read more

I was just here, came back to purchase a new pair of oofos brand sandals, same like the one I purchased 6 months ago, it was the older lady that helped me, (the owner I suppose), she had a very bad, stuck up attitude, maybe because of my skin color? Idk, her attitude made me very uncomftable, they didn't have the size of the color I wanted, which was totally fine, yet even after repeatedly telling her how I was looking for that specific color only, she just seemed to ignore & tried to sell me other colors, which really bothered me, I know it's just the color, believe me, but I was totally ok with it & was willing to just order it online, but she just seemed really annoyed, & looked as if she was adamant to sell me something, walked out the store w/o buying anything, I would've probably another pair for my mom if I was helped by one of the younger, pleasant employees, will take my business elsewhere read more

The informed and patient staff at Fleet Feet not only know their merchandise, but they offer the best one-on-one customer service of any athletic gear store I've been to. I went during the week, as on the weekend Fleet Feet is packed with shoppers, and the staff will not rush anyone through, regardless of the number of people (mostly) patiently waiting. My feet were carefully and thoroughly measured; my walking gait and running pace were watched by my staff person, and several shoe options were presented to me to try on. I took my time deciding and several times re-tried on a pair of shoes. I never felt rushed or pressured and even had other staff members add their comments to help guide me. In the end, I spent about the same amount as I would have at a chain athletic shoe store with the additional bonus of extremely personal care and attention. I ended up buying a shoe from a company I'd never gone with before and have been completely happy with the purchase and wear. read more

Entered this store this past weekend. Noticed that it was no longer phidipides. The owner informed me that all of the same staff still worked there and asked one of his very young staff to help me. she asked me my size--didn't measure my foot. i told her what shoe i had before (one of the higher end shoes) and she brought me that and another similar style. did not remove cardboard inserts, let me put on the shoes and walk around store, made no attempt to check the fit, just asked how i liked it. when i got home i noticed that my old pair was significantly larger than these new ones (same make and style). Brought these back 3 days later only to find out that she had given me a pair of shoes a whole size smaller--and no one even offered me a pair of socks for my trouble. Was it because i don't look like a runner (as others have claimed) or is this just extreme incompetence? Woe is me because today i went on-line and found the same shoes new on Amazon for $50 less--what an expensive lesson i learned!!! will never go back there again. read more

If I could give Phidippides a "0' rating, I absolutely would. I'm not trying to be offensive, but I can't imagine any truly knowledgeable and intelligent person giving this store a rating higher than a "0". Here's why . . . I'm a serious runner. I've been to Phidippides about 5 or 6 times during the past 20 years. I've bought a number of shoes from them in the past, and I always hoped that I would find what I believe would be the "ideal" running shoe. When I would come to their store, they were "generally" courteous, "somewhat" knowledgeable, but they could never really help me when I specified what I was looking for. It's as if they actually they didn't hear what I was asking for and would try to sell me something else. Usually, the sales person would become impatient when I explained what I was looking for, and either refer me to the store manager or to someone else saying that what I was looking for was nonsense, foolish, or some other similar expletive. It wasn't as bad when I started going there about 20 years ago, but each time I went there, it became progressively worse. Now, you're probably asking yourself: "Why would I continue to go to a store where I feel that I was not treated right and did not get knowledgeable and professional help from the sales people?" Well, it's because Phidippides has the largest selection of running shoes in L.A. That's unfortunate however! Because, they are not really as helpful and knowledgeable as they or others claim them to be. -- Today is May 18, 2010, so that you a reference. I moved out of the L.A. area to Lancaster a few months ago, which is about 60 miles from Phidippides. So, I would only go there if they have what I need. I'm still looking for my "ideal" running shoe, which I was actually able to buy back in the 60's when I began running. That's before running became the popularized sport that it is today. All of the thousands of varieties and brands of running shoes that exist today did not exist then. Today, they are all built around high-tech nonsense, with pronation and supination control, built high on the heal and low on the ball of foot (where you're actually supposed to have the most cushion and build-up). If you talk with a "real" running expert and not with a "so-called running expert" who is actually more interested in just selling you a pair of running shoes, he/she will tell you that the "correct" way to run is to land on the ball of your foot and not on your heal and to lift off from your toe, so that your foot acts as a spring. It's the natural way to run. However, almost every running shoe today is made with the majority of build-up on the heal and much less on the toe and ball of the foot. A shoe I used to be able to buy back in the 60's was the best running shoe ever, and I would give a fortune to be able to find a shoe like that again. There were a limited variety of running shoes then (perhaps only about 1% of what is available today). The shoe I'm talking about was made by Converse, with a plain canvas top (no nonsense webbing, swoshes, stripes, insignias) just simple and plain. And, by the way, canvas is a natural cotton material, which is washable and breathes. This shoe had no synthetic garbage and nonsense on it or about it. And, believe it or not, this "ideal" shoe had a very thin heal with more cushion and build up on the ball of the foot and toe. It was designed right!!!!!!!!! But, that shoe isn't made any more. I keep searching vintage running shoes on the internet, ebay and amazon, etc. But, I haven't found it yet. So, I'm looking for the closest thing to it. I don't want a racing flat. What I really want is shoe like what I described above. -- Now, back to my complaint against Phidippides. Every time I went to Phidippides in the past and explain to them what I was looking for, they would just sell me a racing flat as the best "solution" they could offer. And, I would hesitantly settle for it. But, after recently reading "Born to Run" by Christopher McDougal (I highly recommend this book to all runners), I realized that I was "right" all along. -- So, when I called Phidippides a few times today (speaking with 4 different people there, including the owner/,manager) and explained the kind of shoe I was looking for, I was in essence told that I didn't know what I was talking about, that I was totally wrong, an they bluntly refused to help me. They were unnecessarily rude and impatient with me and even hung up on me when I kindly and patiently explained to them what I was looking for. One of the salespersons gave me a phone number to call to try to find the shoe I was looking for. It was a wrong number. I called back to try to get the correct number, and another person answered the phone. I explained that I was given a wrong number and that I needed to get the correct number from the person I was speaking with. However, I was told to stop calling, and then he hung up on me. How rude! read more