I normally shop at another local running store, but decided to pop into Fleet Feet based on a Memorial Day sale they were having that I saw promoted on social media. Two staff members were very attentive when I arrived; they helped me look at various hydration vests and also some apparel. They were also very patient as I dallied back and forth as to whether I wanted to purchase the vest that day or wait. We also talked a little about electrolytes and the Skratch they had on sale. I decided to give it a go since I am trying to reduce my intake of things with too much added sugar, but the saleswoman said that it was a good thing for electrolytes? Ehh... I dunno about that. (I need to do my research, as thing eagle on on no added sugar is new for me.) 2025: 43/100 read more

Came here with absolutely no knowledge of what I was looking for or needed and Jessica was beyond helpful. She was knowledgeable, patient and kind while I tried on nearly every shoe they offered. Very happy with my purchase ! read more

I brought my uncle into Fleet Feet as his physician recommended this specific store. I had actually never been in the store before. my uncle is elderly with some dementia. Catherine could not have been more wonderful! She had the patience of a Saint and brought out over 10 pairs of shoes for my Uncle to try on and walk in. She also did a digital footprint of his foot. I could not recommend Catherine or this store any more than I am!! 10 STARS for Catherine, her patience and Fleet Feet! read more

We had an issue with them. My wife bought a pair of HOKA walking shoes. In less than 3 months, the soles started falling apart. She really didn't walk that much and the shoes very little wear. We took them back to Fleet Feet. The manager said if it's over 30 days they would not take them back. He did offer to sell her another pair for $160. We contacted the manufacturer and were told, FLEET FEET should have helped with the return to HOKA. I went back to the store and the manager said he couldn't help us but he could sell us another pair for $160. I told him to F*** off and left. Terrible customer service. They will never see us again. I again contacted HOKA and complained about FLEET FEET but I doubt they even care. HOKA's return policy is not easy either. read more

I couldn't recommend this place enough. Jake helped my mom and I find our perfect pair of shoes. He was extremely kind and made us feel comfortable. I got an amazing deal on a new pair of new balances and my mom purchased a pair of Brooks. I will only be buying my tennies from here on out. 1000/10 read more

On August 4th, 2025, I purchased a pair of Brooks walking tennis shoes. In mid-December 2025, I returned them because of a hole in top of the shoe above my big toe. My nails are always trimmed, I always wear socks and I only use them for casual walking. The owner insisted that this is considered "normal wear and tear". After only four months?! Rather than replace the shoes, her only solution was to re-purchase another pair at $150 or that I contact Brooks directly myself. Horrible attitude and horrible customer service. read more

It was my first time stepping into a fleet feet store today and it will not be my last! The nice lady who helped me today was incredibly attentive, and accounted for my past injuries, and goals. They had a wide variety of shoes to select from and after the scan they did on my feet, it was narrowed down to 2-3 options. I ended up leaving with asics and I can already tell I'm going to be very happy running in them. I also picked up a couple things on sale. Such an amazing value for the time they give you. Thank you to the staff that helped me today!! read more

Fleet Feet - Sports Wear Near Me - Laguna Niguel, California

Service was excellent and they take the time to measure you feet and explain the benefits of each shoe

Knowledgeable and patient. I tried on 4 different type of shoes. Based on my particular needs, they recommended one I was not even thinking of and it fit great. Once I got it down to 2 types I walked in each for 15 minutes. I selected the one I liked best and walked out a happy camper. Thanks so much! read more

Good selection and that's it. Horrible customer service. Kid sitting at cash wrap when I walked in didn't even say hi. The 3 other people working didn't even acknowledge me to say they will be with me in a minute. I was holding a $250 shoe, I was going to spend money today. But in a day and age where brick and mortar struggles. This is a perfect example of how to not get people to spend their hard earned money. And this is coming from someone who runs a 10 million dollar retail business. I'll be going to a Snails Pace. read more

Great service! Jake helped my fiancé and I get new running shoes and he was very attentive and listened to all of our needs/wants. Compared to other running stores, the price (especially on insoles) was great. Will be coming back for our running needs. read more

Fleet Feet - ASICS - Sports Wear Near Me - Laguna Niguel, California

Amazing store! Jake is very hardworking and nice. He was a great help in selecting the right shoes. I highly recommend this store!

I love how friendly and helpful the staff members are here. I've been buying my running shoes and apparels here for the past 4 years. The store looks small but always has what I need. I have not joined them on their Saturday morning runs yet, but it's nice to know that there's a running club here you don't have to pay membership dues. read more

I have been shopping at a running store in North Orange County for many years. I was in the area and gave Fleet Feet a try. Service was beyond my expectations. Brock took the time to fit me with a great pair of new shoes, inserts, and socks. He took time to really understand my needs as an older athlete. We tied multiple shoes that meet my profile until we arrived at just the right shoe. I have to thanks Brock for his dedication to his customer and the knowledge of the products they offer. He was just not trying to sell me a pair of shoes, but solve my fit and comfort needs. You won't be disappointed in the service and selection at this location. Job well done Brock!!! read more

Always a great experience. They are very good at assisting you with any foot problems you may have. Thanks to all!

What an amazing shoe store: came in to exchange a pair I had bought previously, and wasn't quite sure about. Trent took the time to get to know my needs and fit me with many different styles and brands, never rushing me, and truly listening to my feedback. I honestly am super grateful for the customer service I was given to find the perfect pair for me. I will definitely be coming back here for all my running shoe needs! read more

Such a great experience! What a difference being fitted by experts and fellow runners makes! I had previously gone to Road Runner Sports and the associate, while nice, just followed instructions on a screen and couldn't offer much in the way answering my questions. Joel at Fleet Feet did a great job answering all my questions, was patient, and clearly had the knowledge from years of experience to help me find what I was looking for! The store itself has a great selection of brands that other stores don't carry. Worth the drive if you live further, please don't settle for less! read more

the guys here are so nice & they do the whole fitting process with you. i'm training for my first half marathon and the guy helping me gave me lots of tips and was super cool. helped me pick which shoes were right from multiple options. will be coming back for my next pair read more

Great service from Steve at the Laguna Niguel store. He helped my wife shop for walking shoes and was super patient, knowlegable & very informative. Great experience. read more

Excellent buying experience ... went through the process of the foot scan, had shoes recommended, tried three or four pairs jogging around the parking lot and purchased a pair of Asicsnova blast four's. I've been running in them for a couple weeks now and they are phenomenal. read more

I went here to look for some hoka shoes for me and my mom, and we found some great shoes and 5 stars costumer service I believe his name was Tai, he was very kind, patient and profesional. Thank you we'll be back. read more

This review is long overdue, but after my last experience I knew I had to rate them ASAP. I am an avid runner and have been for many years. I stumbled onto Fleet Fleet Laguna Niguel a year or two ago. Every time I am there, they are so helpful and knowledgeable about all the products. Their customer service level is so top notch it is heads and shoulders above other running stores. They stock the latest gear and high quality brands like rabbit, new balance, on, altra, and hoka. The people who work there are awesome runners themselves and often suggest and guide you to help you purchase what you need to be successful. Other stores don't seem to take the personal care and interest that Fleet Feet's employees do, they actually listen to you and make suggestions based on my needs. Other running stores treat you more like a number, where Fleet Feet treats you like a person. On my last experience, I was in need of some new trail shoes, but wasn't sure about the Hoka Speed Goat, my usual trail shoes. Well I had mentioned earlier that I often run in brooks for road runs so the sales person recommended I try on the new balance trail shoe (I didn't even know brooks made a trail shoe). The minute I saw them I was in love, so purchased them. I go out of my way to shop at this store as I have two other running stores much closer to me. It is always a fun experience to shop here. They also have training groups you can join as well as offer free fun runs. I just love this store, they are awesome! read more

Fleet Feet - This is the beautiful new trail show they recommended and I love it! - Sports Wear Near Me - Laguna Niguel, California

My doctor recommended this store. My old sneakers had broken down and my feet were killing me. I have unusually wide feet with a high arch as well. I needed to find a proper fitting shoe. Thankfully Kerri at Fleet Feet helped me out. She greeted me as soon as I walked in. They have a 3D foot scanner which confirmed my odd foot shape. She brought out 4 different pairs of shoes and we found one with a great fit. My feet are very happy now. Thanks Kerri! read more

My wife and I had a great experience here getting our first pair of running shoes. Kristine was super helpful and super patient with us as we were pretty clueless when we walked in. Both of us had different needs for our feet and she was super attentive to everything and really locked in on the best shoes for both us. Highly recommend! read more

I had such a wonderful experience at this store. A big thank you to Cat for her bright and cheerful assistance and for helping me find the perfect pair of Hoka's for my running needs. I left confident in my purchase & ended up running 5 miles at tempo when I got home and no surprise, they performed perfectly. I have rather fond memories of Fleet Feet from my XC days on the East Coast. My very first pair of serious running shoes were from Fleet Feet. I recalled the excellent service and chose to shop here versus REI (although I do love me some REI) for their reputation of taking good care of runners along with providing useful information. Thanks again!! read more

5 stars, hands down. The shop is cute and the employees are welcoming. I went there to get new shoes because I have some core issues, and they used their machine to get imagining on my feet. They worked with me closely to fit my needs and we're even able to find shoes I could wear to work (I'm a waitress so I need non-slip shoes). Just walking out of the store I immediately felt a difference. It's pricey, but worth it. I spent about $200 out the door but got shoes, inserts and these super awesome socks that don't slide down my heels. I think these shoes will last for a long time so (hopefully) I won't be back any time soon. But, I will definitely be telling people to go here! read more

I recently had Achilles' tendon surgery and started PT here locally in Laguna Niguel. I needed to get a comfortable pair of shoes to help with my PT. My therapist recommended Fleet Feet and I decided to give them a try today. I walked in and was immediately greeted by Allie (I hope I'm spelling her name correctly, if not I apologize! ) She asks me how she can help me and immediately takes me to the shoe section. She asked me what I was looking for (I added that I'm looking for a something extra cushioned in the heel) and then asked my shoe size (I didn't know) She grabbed a 10, we tried it on but was too big. She grabbed a 9.5 and it was too tight on my point of surgery. She went back grabbed a 9.5 Wide. She watched how I walked for several minutes and she said that looks perfect. I said they felt awesome, she asked if I wanted to wear them out of the store and I smiled yes! She was so attentive to my needs and was so knowledgeable and friendly! I was in and out in less then 20 mins... and I didn't feel rushed! I was VERY impressed with my experience that I will be back! Hopefully they will get a wider array of colors for the men's shoes! Thank you for all your help Allie! read more

The service at fleet feet is phenomenal. The foot scan has helped me in finding the shoes which stopped my feet pain during runs. I like that they answered all my questions, make suggestions based on my needs, and there's never any pressure. Customer service is always amazing. They have great selection and are extremely knowledgeable about the products. Highly recommend them. My favorite shoe store in Laguna! read more

Absolutely a phenomenal store! My husband and I came in looking for shoes we could use for walking/running/hiking. We were greeted by Kerrie the store owner. She was amazing! She took her time with us, scanned our feet to find the perfect fit, supplied us with multiple options fitting our needs and also showed us some special socks to help with my blistering feet. The customer service at this store is better than you could ask for. I want to thank Kerrie for not only her great store but for all of her help and friendliness. We will definitely return! read more

Jessica was so helpful! Not only with shoes, which she helped choosing the best for my foot, but also with athletic bras. I will be back.

I came into Fleet Feet looking for a great shoe for 12-hour shifts at the hospital as a nursing student and Fleet Feet exceeded my expectations. They scanned my foot to find the best shoe for me and I was pleasantly surprised by the detailedness of it (exact foot size, arch evaluation, pressure points, etc.). I have been struggling to find the perfect shoe and Kerri, the sales associate, was able to find it for me using the scanning algorithm. Kerri was extremely patient, kind, and I just appreciated how she would observe my gait when I was trying the different shoes. I was able to bring home a pair of shoes I really like after countless attempts of going to different shoe stores. I highly recommend this shoe store if you have no idea where to start when it comes to buying a great athletic shoe. read more

This is a great place for new kicks. The people who work here offer super exceptional service and always strive to make sure I'm getting the right shoe. The local events they sponsor speak volumes. It's not just a shoe store, the people here are my coaches and motivation to keep me moving. read more

Turns out they sold me the wrong pair of shoes. The people helping me as nice as they are and as friendly as they are didn't know the difference between pronation and supnation. It is a moot point now as I have completely changed my foot strike. Please be cautious when buying running shoes. read more

I love Fleet Feet! I've been to a location in NY, and since I recently moved to CA, was delighted to find a location close to me. I went into the store looking for help with new shoes, since my current ones are causing some pain. The woman who helped me did a scan of my feet, walked me through the results, and brought out several pairs of shoes for me to try on. I ended up with three pairs of shoes that felt great, and went with the first pair she had brought out. I highly recommend Fleet Feet for (1) the superior and knowledgable customer service, (2) the diverse selection of shoes and (3) their passion for running! read more

Always knowledgeable, professional, and ready to help! Each and every person that works there really takes time to make sure each customer that walks through the door is welcomed and taken care of. So appreciate their customer service. read more

if you want to ha e exemplary customer service, this is your store. The staff is so helpfu, knowledgeable, and nice. I shop at this store more than I need to because I love going into the store. They have such cute clothes not to mention an amazing shoe selection. Thanks Fleet Feet for being my neighborhood store! read more

After a few years I decided to give these guys a shot and ordered my next pair of marathon shoes, Vaporfly Next %. They arrived as promised, on time and in perfect condition. What an amazing shoe. Even better, the customer service is exceptional. Due to an error on our part, they still handled our issues with the utmost respect and importance and got back to us with an answer right away. Our highest praise to people such as Charlotte M. Who exemplifies the best level of service. Thank you so much. We will absolutely order again our next pairs of shoes. Thank you all! read more

Fleet Feet - Vaporfly Next %. They arrived as promised, on time and in perfect condition. What an amazing shoe! - Sports Wear Near Me - Laguna Niguel, California

GREAT Customer Service & EXCELLENT Selection! Staff was Very Friendly & allowed me to go for a short jog to test different running shoes! Thank You! read more

Service was as it should be Friendly, Attentive and Knowledgeable. The individual guided and suggested but didn't push the sale. Good Variety but not Great. Over all I was very pleased. read more

Went in today because shoes I purchased it didn't seem that long ago were wearing on my left toe. She got to the root cause of it and yeah I did hurt my left hip a while ago. Cheerfully swapped them out for a different brand. As soon as I put them on I just knew! Gave me a refund of $32 which was the difference between my new shoes and my old shoes. I'll never buy running shoes anywhere else! They are flipping amazing with their knowledge read more