Took my mom to get a new pair of sandals as her feet swell really bad due to her kidney disease. The really nice gentleman working there ( forgive me for forgetting your name ) helped my mom - that old fashioned kind of help - he got the foot measurement thing and measured both her feet and then helped to find the right sandals for her feet that would be big enough for her bigger ankles and guess what - he found a perfect sandal that she can walk in and she loves . This pair of sandals has adjustable straps behind the ankle and on top of the foot and over the toe area. You only have to open the one strap over the top of the foot to put the shoe off and on. If by any chance her foot swells up more we can even add more strap by going to a shoe repair and add more to this specific sandal . All I can say is that you made my mom feel so special by helping her that day with your old fashioned shoe expertise , my words can't thank you enough . Thank you and I hope others go and check out the amazing shoes you have. You can find some incredible walking shoes. if you are going on a cruise or traveling to any Countries and doing any long hikes or walking tours check this store out . Price is what you would expect to pay for a good pair of shoes , not crazy expensive but not cheap . Your must take care of your feet they carry your body!! read more

I was impressed with the selection and thought that there were other brand shoes too~ my mother had worn SAS shoes as her 'nurse shoes' for over 30 years and still refused to wear anything else. But, they've always had the image of "my mom's or grandma's shoes". WOW was I wrong!! And Ryan was so patient and knowledgeable with how the shoes are made, why it's important to have good fitting shoes, etc while letting me try on some that he thought would be good fit for me. I'm from Hawaii and I don't wear shoes, but partly because I've never really had a pair that felt good on my feet. I just spent a whole day in one of the pair that I just bought and my feet feel Sooo good. Thank you, Ryan and John! And my feet Really thanks you!! read more

Service was amazing. The young lady went above and beyond to make sure we were happy. They had a large selection to choose from. We will definitely be going back. read more

My sister purchased SAS shoes for my mom. The size was too big and we had to exchange but didn't have a receipt and my mom had thrown away the box. This store was kind enough to find the transaction in their system and accepted the exchange for a smaller size. They could have given us a hassle for not having the original box or receipt but they were very helpful. Great service. read more

The service here is top notch. I came in to buy a new pair of shoes. My wife recommended this place and I couldn't be happier with the service and shoes. read more

We shopped at SAS Shore Store on 24751 Alicia Parkway in Laguna Hills. San Antonio Shoemakers. Made in U.S.A. Leather. Lori our salesperson was super nice and friendly. She was very knowledgeable about the shoes we wanted to purchase. We made her day! I tried three pairs of men's dress shoes. I chose one pair; Bout Time black leather dress shoes. Diana paid for my shoes. Thank you Diana! Diana tried several pairs of shoes. She bought four pairs for herself. Roamer Black walking shoes. Bliss Black casual loafers. Easier Black; a pair of loafers walking shoes. Isabel Black/Snake pumps with a 1" heal, dress shoes. And one pair of Comfort Socks white. We left the store happy with the purchase of our shoes. I drove off to find my next review. Robert H. read more

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Fast friendly service. I had already decided to purchase a specific shoe that I saw in their website. When I arrived they allowed me to try it, then asked if I needed an oil resistant shoe. They showed me the correct shoe, I tried it on and was out the door on minutes. Super impressed. When you are done messing with cheap shoes come here and get the good stuff at a good price with smiles and manners too. Amazing! read more

Great long lasting shoes! Have purchased shoes twice before and always very satisfied with fit and styles.

First off this place should be grateful it's still in business. Very poor customer service. I gave two stars instead of one because they eventually gave us a refund on a brand new unworn pair of shoes. Supposedly they don't do refunds on certain shoes even if they were not worn and still brand new. They were literally purchased the day before. Well now that I think about what we were told after we returned the shoes I'm reverting to one star. The manager told us "not to come back" after we processed the return. Definitely not going to any SAS shoe location ever again. read more

Buyer Beware !!! Went to SAS shoes on Alicia Parkway in Aliso Viejo and purchased a pair of what they claim to be Comfortable Shoes. Not true for me. I wore the shoes for ten minutes and my right foot was really hurting. I sat on a bench and took off the shoe and walked bare foot. I went back to the store to exchange the shoe for one that was comfortable. I was told it could not be exchanged or returned. I paid $176.00 for shoes for 10 minutes of wear. They do not stand by their shoes or gave us any assistance. In my opinion, they take advantage of people. It is a everything is a final sale for these prices. Stick to Macy's, Nordstrom and Bloomingdales and don't purchase from this store or this could be your story. read more

I brought my elderly mom to the store to find some shoes that would help ease some of her foot and leg pain. Michael was so very helpful and kind to my mom! He patiently listened to her current shoe frustrations and helped her try on several pair, not to mention that he helped her stand up each time so she could walk around in the shoes with her walker. She absolutely loves the new shoes she bought! The experience was above and beyond in every way. read more

Needed shoes to make my feet stop hurting. Went to the right place. The owner was super helpful and gave us lots of information. I will be going back in the future so I have several pairs of Sas. Great find. read more

I bought shoes for work they seems confortable and the attendant told me to get special insoles for my shoes I tried on and the shoe was little bit tight,I told the attendant and he said it's normal as soon you wear them they gonna be ok ,So I went home tried the shoes and honestly didn't like the insoles so I went to return them and a lady told me straight up that they don't take any returns but also said to come back later or another day to see if the attendant who sold the insoles to me he may take them back so I went 2 days later and another guy was there and he said I'm the manager at this location and I don't take returns ,so basically lost 42 dollars buying those insoles why I paid over 200 dollars shoes and couldn't get credit for the insoles ,good luck with your policies I won't ever comeback to SAS I'm so disappointed of how you get ripped off with this kinda of business Iwill never come back bye Felicia read more

Just popped in to check out the store looking for some new everyday shoes. I didn't get anything this time, but the staff was very friendly and helpful and I will come back if I need something for formal/classy in the future. Wanted to leave a good review in the meantime as I left wanting to support the business. read more

Our first time in this SAS shoe store. Honestly, we didn't know what to expect. We were pleasantly surprised by the nice selection of Women's shoes and excellent customer service provided by Carol. She wss friendly, knowledgeable, helpful and professional! Thanks to Carol, we purchased 2 pairs of shoes and will definitely be back!! Thank you! Susan and Maggie read more

Love the customer service and the old fashioned treatment that they give you. It's just the way I experienced when I was a little girl with Kinney's!! read more

I love this store because all the sales people are helpful and nice. I was there today and gentleman spend 1 hour with me looking for tennis shoes that felt good on my feet. There was a sale 20% off so they were busy. read more

This rating is based strictly on the rude old salesman. My mother bought a pair of sas shoes a year ago. She loves them. I was visiting them from Texas and my mom parents were so excited to take me since I wanted to buy comfortable work shoes. The lady helping us was extremely nice and friendly. While she was checking on a size for us this old salesman comes up to us and tells my mom you can not try shoes on without socks. When I let him know that she is wearing her own sas shoes he just ignored us and walked away. I told my mom who was about to order her size to leave the store. I ordered the same shoe for her online with free shipping and no tax. This guy better change his attitude or this store will lose many future revenue because of him. read more

I've always heard wonderful things about SAS shoes and I especially like that they are handcrafted in America! I decided to celebrate a work anniversary with a new pair of work shoes. I wish I would have gone to ANY SAS shoe store but this one. Two guys in the store and not one word said to me when I walked in. I browsed the shoes and found two possibilities. I tried on one pair and then put them back in the box to move on the to second pair. Mind you, the two guys still have not acknowledged my presence. No other customers in the store, I guess that should have told me something. An older gentleman walked up to me and asks me if I need help. I say that I think I've found a pair that I like. He asks me if I've worn SAS shoes before and I say no. He then proceeds to tell me......nothing. Does not offer to measure my feet to get the correct size, does not offer suggestions on how the shoes should fit, etc. The only thing this "customer service" gentleman says is, "If you have any problems with the shoes, just bring them back in and we'll take care of it." So I think that if there are any problems with the shoes I can bring them back for refund or exchange. Boy did I think wrong. So I purchased a pair of SAS shoes and looked forward to wearing them the next day. I wore them for 4 hours of my 8 hour shift and was disappointed that they did not fit right; my heels kept slipping up out of the shoes. I brought the shoes back to exchange and the only person in the store was the "manager". I brought the shoes to the counter and said I needed to exchange them. The "manager's" FIRST response was, "Did you wear them?" Of course I wore them! That's how I knew they slipped off my heels when walking! (and YES, I did put them on in the store before purchasing and walked around, but walking briskly at work is a lot different that stepping around a shoe store) The "manager" then says, "No refund or exchange on worn shoes, it says it on the receipt." WHAT!!! #1 They knew I was a new SAS shoe customer #2 Did not offer assistance in getting the best fit possible #3 Did not explain the refund/exchange policy #4 NO customer service skills whatsoever The "manager's" solution was to give me a discount on a SECOND pair of shoes! I'm already in over $140, why would I pay MORE to have ONE PAIR OF SHOES?? I said no. The "manager" then offered to sell me inserts to make the shoes fit better. Again, if you had done your JOB to explain the shoes and make sure I had the best fit possible in the first place, there wouldn't be an issue. No apologies whatsoever. This store and incredible lack of customer service is a slap in the face to SAS Shoes. DO NOT GO TO THIS STORE!!! There are other SAS shoes in the area that are available. MAKE SURE YOU KNOW THE RETURN/EXCHANGE POLICY BECAUSE THEY DON'T TELL YOU!!!!!!!!!! read more

Cold, wet afternoon looking for shows for my 77 year old mother suffering from bunions. I've shopped at SAS shoes because they are not only known for their good quality but also for their orthopedic function. It had been a while since I have been to one and did not know that the Mission Viejo location did not move out of the area entirely but just across the bridge to Laguna Hills. I asked first salesman if their shoes come in extra wide. From that point on, I felt that he was encroaching on my personal space, just behind me by one step as I went down the 1st 2 rows of shoes. As I started down the 3rd row another sales person asked if I was expecting snow. I guess he hasn't seen a person wearing Ugg boots on a cold day. I would give this location no stars if that was possible for their shoe staff "personality". Service was not friendly and inviting - service was suffocating and insulting. Go any place but this store for a better quality of service to match the the quality of the shoes. read more

John P....with my debilitating disease..cancer....Hohn P. has been very sympathetic to my newly contorted foot condition of tarsel tunnel, with a severly fallen arch ; one of the many tragic results from too many radiation treatments. John P. has taken me under his wing and placed me intoorthopedic insoles that have helped me walk again read more

My visit which turned into a purchase was a educational. I worked with Joe very friendly and knowledgeable . He has been selling shoes for 20 years . When you are talking to Joe it is like talking to a foot specialist . Your feet, legs and longevity should be a priority as you move on in age. Again, on the Yelp page this company has a few dollars signs - referring to price. I am down to come her for my next pair of shoes. Never realized I knew so little about something so important - just ask Joe read more

I recently bought a pair of shoes for my friend, called the "weekender". The color was sand and they were absolutely beautiful. He says they are the most comfortable shoes he has ever had. The style is a leather boat shoe and very good looking! He now wants to get another color! Thanks SAS from my friend for providing a great looking shoe that's very comfortable. I'll be shopping there for myself soon! read more

This store was recommended to me by my physical therapist. I am so glad I came in! The staff was so helpful. I didn't feel rushed or pressured at all. The salesperson Samantha was so eager to help me find what I needed. I highly recommend this store. read more

I visited this store as a last hope for my mother, I didn't have high hopes of finding anything for her as I've been unable to at any other store. The store manager Cynthia helped us and was so patient and caring with my mother. She worked with my mother to find the right fit and than tracked down the exact color that we wanted from another store to have shipped in. We've never had such great service before. Thank you for treating my mom with such compassion. read more

Laurie was incredibly helpful and patient! Great shoe store for comfortable shoes, even for folks like me with hard-to-fit-feet. Customer service exceeded my expectations. read more

Greatest shoes. They have made an effort in recent years to modernize their styles. Staff was helpful, friendly and Patient! Great selection at this location plus some shoes on clearance! These shoes are not cheap, but they are super well made and will last for years. read more

I can't say enough wonderful things about Joey. He went way above and beyond to help my mom select a new pair of shoes. She left happy and feeling like she got the right pair of shoes. I recommend shopping here and make sure Joey is the one that helps you! read more

I took my 91-year-old friend, who is legally blind, to this store today because she wanted a new pair of shoes and apparently buys all of her shoes here. An elderly gentleman waited on us. In all of my 72 years I have NEVER met a more rude, lazy shoe salesman. He did nothing to help my friend try on the shoes; i was the one who had to put them on her feet and buckle them. The one time he did come over when she asked him to help her remove a shoe from her foot, he literally ripped the shoe from her foot, even though her toes were clearly bandaged, and caused her to cry out in pain. In another instance when he had found a shoe he thought she might like, he made no move to bring it to us and clearly expected me to walk across the room to get the shoe box. When I asked him to please bring it to us, he did so reluctantly but was clearly annoyed at my request. I would never patronize this store with my business, and I would not recommend this store to anyone who expects friendly, helpful service when they go shoe shopping. In fact, i would urge them to run the other way as fast as they can!!! read more