Easy return policy. I ordered shoes online that didn't fit, and I was able to take them back…read morewithout any hassle. Money was credited back quickly. They have a good selection of shoes here, but a lot of them are still a bit pricey for me. Get on their rewards program though. I got a $5 coupon for my birthday, plus just got a $10 coupon as well. Clean store. Friendly staff (for the most part). Last time we went there at night, it seemed like there was only one lady working, and she wasn't having a good day. Yesterday we went, and everyone was helpful and friendly.

I purchased sneakers hard size tried next size, returned too big…read more Placed order in store, for correct size states in Frisco for Pick up only. Sunday weather, sale had been cancelled shoe was not available. Reordered shoe at store to be mailed, within 1 hr received cancellation same reason. I am assuming the agent look up is real time, assured would be shipped no issue. Cancelled Inventory is too far behind for this to happen located in store, gone and order online & gone.

They have the worst customer service. I bought these shoes one week ago. Wore maybe twice and…read morestarted to feel like they were too big. Brought them in to exchange the sizes and the manager rudely told me they would not allow me to exchange them. Really frustrating when places like Amazon, target, and footlocker are so amazing with their returns. Will not be shopping here any longer.

I walked in no one said anything just looked at me .the manager looked up and I asked her if she…read morecarried kiziks? She looked at me like I had 3 heads made a face and said NO... And the cashier was rude too... that's all she did was mumble a total So all the shoes that I left a mess from trying them on ......your welcome

My podiatrist recommended DSW for the shoes I needed and they did not disappoint. It's hard to find…read morea comfortable dress shoe from my 72 year old foot. I bought one and took it home. For it for awhile on the carpet and took it back. It was a no-hassle return and the lady was very helpful in pointing out brands to look at. I spent an hour trying on 4-5 different shoes until I found the perfect one. Wore it 7 hours on Sunday with not complaint. I had also ordered a pair of sandals on my previous visit. They came quickly and fit perfectly. I usually shop at Macy's. I won't be doing that anymore. Hurrah for DSW!

Bought some new regular priced Nikes and they squeak like a pair of cheap shoes every step I take…read more Will not shop here again.

Customer service horrible and she said they don't have bags. Who doesn't have bags. This is why…read morepeople shop online.

Despite Google, store has a paper on door with hours posted closing every night at 6 PM. No less…read morethan 6 cars pulled up to go shop. No wonder brick and mortar retail is dying. Although the reason I was going was to return the wrong shoe that was shipped to me despite the packing slip listing the correct shoe. Maybe it's the entire company. Save your money. The entire experience is frustrating.

Great shoes. Great customer service. Make you feel welcome. We visit from Texas and always shop at…read morePumps in McKinney.

Upscale shoe store with super sweet staff. I was tempted in by their selection of Birkenstocks…read more Glad to have a small local store to buy them at moving forward instead of big box locations. They do not sell cheap shoes at this store, but the brands are super quality. Would recommend to friends!

Spent an hour searching for shoes that everyone would be happy with only to get to the register and…read morediscover it "wasn't part of buy one get one 50% deal" despite a tag being on the exact shoes we picked. "They were mislabeled." Meanwhile, our total still would have come to $150. My wife shops deals. As a guy, I find the thing I want, check to see that the price is fair compared to elsewhere, then buy that thing. I personally believe that one of the major reasons brick and mortar stores are failing is because of bait and switch gimmicks just like this. Consumers are getting wise and we don't appreciate these games. Charge a fair price, run an occasional special, but don't jack people around when they're trying to spend money at your establishment.

This is a great shoe store with low prices for kids, men's and women's athletic, casual and dress…read moreshoes. The staff always greets us with a hello and we roam the aisles seeing what they have in stock. We mostly come here for new athletic shoes for the family and they carry great brands like Nike, Adidas, Vans and Converse. They almost always have a deal of buy one pair get one pair 50% off making a great deal! I'll get my stepdaughter a pair and I get a pair too :)

This newly opened store is located in the new shopping development on Hwy 380. Its much brighter…read morethan several of the other area locations. The men's department is directly to the left as you walk in and the layout is similar with golfing attire and summer wear at the beginning of the department. The sport coat select is smaller with fewer selections, but I am sure they will grow. Men's shoes has a larger representation even in the clearance section. One thing I didn't realize was they are selling previously wore shoes in clearance and several pair do appear to have been on someone feet for some time. Overall, very nice locations with plenty of customer service available.

BEWARE-location tries to charge reg. price & hopes you dont notice (then too late since it's…read moreliquidation, no returns) I refused after 2 cashiers kept scanning it wrong & act stupid , then blame the customer for questioning it. TOTAL SCAM. I bought the same item last wk at another stor & here were 3 of same item with SteinMark price tag. Also - should get 10% off that - as advertised all over. Inisted on the store mg. Susan took 10 min. to walk up & said she was NOT the mgr. (Asst Mgr..) She could care less, acted stupid & a victim - then lied that "gift cards" wont be accepted after 9-13-20.(It is really 9-21 - posted at other stores & on the websit) Store makes their own rules, rings up non-Steinmart price, has no idea about 10% (sale for liquidation) They blame customer if you question anything. Scammy incompetence bullies. DOT NOT BUY here

I have had issues finding shoes the last few years because of some difficulties with my feet. Joy…read morewas so great to work with, she made me feel comfortable there in the store and not embarrassed, she was knowledgeable, and knew exactly what I needed once she got a sense of the things I liked. I walked out with 2 lake and one on order. Not only will I be going back but I'll be taking my grandmother there to work with Joy as well.

Upon entering store there was no acknowledgment and no assistance until we asked for help. Their…read moreonly concern was us messing up the boxes when returning it to the shelf. Notice the next customer after was greeted I bought the shoe I wanted but decided ti return them due to the unfriendly staff!!!!!

I was searching online for a wedge sandal to wear to a baby shower. Took several days but then…read morepulled up Famous Footwear & happily clicked on exactly what I wanted. Found a Mia bone color wedge sandal sz 7 with the cutest buckle. Available for pickup at Allen Premium Outlet store. Quickly checked out online & picked shoes up the following day. Store Mgr was very helpful & accepted the 15% off coupon sent to my email. Outlet store was very tidy & organized. Will shop here again this Spring & Summer for quality shoes at great prices.

I go here first when I need shoes for anyone in my family. Prices are better and the service is…read moregreat.

This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

Imagine a sporting goods store with a Ferris wheel inside. Then, there is a glass aquarium that…read moresurrounds you with live fish swimming around. Next, there is a beef jerky bar and a bowling alley...This is eye candy for the consumer. The store has almost any sporting goods you can think of from golf to soccer. Then, you have found Scheels. Service was good. Although, we didn't buy anything we were offered help several times. The prices were high, but the quality of the sporting equipment and clothing was very well made. I definitely look forward to coming back to Scheels and spending more time shopping around.