I shopped 45 minutes before closing. They started kicking everyone out before their close time…read more Workers watched and followed me & other shoppers everywhere. It was very uncomfortable to shop this way. I told the manager to stop watching me and she told me to leave the store. Terrible customer service. I feel this store will close soon due to it's current low reviews and customer service...

This store is a little pricey for me, so I usually buy a shoe that's either on sale or clearance.read more

This business and employees are low ballers and disrespectful with their offers. The customer…read moreservice leaves you feeling like you have been used and mistreated. Beware and stay away from this business, unless you like mistreatment. I will never return there and wish that treatment on anyone. I can't rate less than a 1 even though negative numbers exist!

Great selection and the staff is kind and knowledgeable! Always great to do business with the folks…read moreat Airloom! Prices are fair, reasonable, and they are negotiable!

This Review is long overdue!! this is the best sneaker store in the UNITED STATES!! and I mean IT!!…read moreI bought from them numerous times! NEW and USED,there better than facebook marketplace,STOCKX forget about it there cheaper by half and there even better than dealing with your friends because price and authenticity always plays a factor.they seldom say NO to trade's USED or BRICK's They take them all!! and your always suprise when selling or trading because it always feel like its in your favor(shocking reaction everytime)there USED shoe is almost like NEW! and there the only store that cleans up the shoes before selling it.staff are also nice and welcoming kudos to the owner on how he runs the business! what else can I say about this store but all positive! theres a reason why there in business for so long!! More POWER and BLESSINGS to the nice staff and keep HOOKING UP people in the bay area!! This Review is long overdue!! this is the best sneaker store in the UNITED STATES!! and I mean IT!! I bought from them numerous times! NEW and USED,there better than facebook marketplace,STOCKX forget about it there cheaper by half and there even better than dealing with your friends because price and authenticity always plays a factor.they seldom say NO to trade's USED or BRICK's They take them all!! and your always suprise when selling or trading because it always feel like its in your favor(shocking reaction everytime)there USED shoe is almost like NEW! and there the only store that cleans up the shoes before selling it.staff are also nice and welcoming kudos to the owner on how he runs the business! what else can I say about this store but all positive! theres a reason why there in business for so long!! More POWER and BLESSINGS to the nice staff and keep HOOKING UP people in the bay area!!

Bay Area sneaker fixture for at least 10+ years. I've sold/traded shoes to them several times…read more Quotes have always been reasonable! Really easy to email them and get a quote for either a few shoes or a larger buyout. I was able to get a quote in the same day, and then visit their store the next day to sell all of the shoes. PayPal payment was quick and easy as well.

I walked into Shoe Palace looking for a specific pair of sneakers. A young lady working there…read morechecked their system, saw they didn't have my size in stock, and mentioned the Hayward location showed one pair available. When I asked if she could kindly call the Hayward store to verify and ask if they could hold it for me, she flat out said no. I was shocked--the store was practically empty, with about five employees working and only three or four customers total. There was zero reason not to take two minutes to make a quick phone call. I walked out and called the Hayward store myself. Not only did they not have the shoe in stock, but when I asked the employee in Hayward if they normally call other stores to check stock for customers, she said yes, absolutely. I went back inside to speak with the manager and asked why his team refused to make a basic phone call for a customer. His facial expression showed complete indifference. It wasn't until after I brought the issue to his attention and complained that he finally picked up the landline to call around. Customer service here is extremely lacking. Employees seem unmotivated to do the bare minimum, and management only steps up after you call them out. I expect much better effort from a retail team.

I came here one night with my family one night and it was pretty slow. Nobody greeted us and if…read morethey did I couldn't hear them. The music was SO LOUD that I literally couldn't hear anyone speak. Any time we had a question we literally had to scream to get their attention. After a while we asked could he turn it down, he said he "couldn't control it the other guy". His coworker over heard us asked started laughing and singing the song at walked away. It was so unprofessional and rude. Trash selection of shoes, RUDE employees and I will never be back.

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

Today I asked an associate to help me zip up a dress and it was too small and she said "not even…read moreclose" which I honestly thought could've been worded differently or maybe she could've offered to check if the same one was available a size larger. I don't think her intention was bad but she had no awareness to how it could affect someone and even be hurtful. Being in a fitting room asking for help can be a very vulnerable situation for women especially with so many people nowadays dealing with body dysmorphia. Hopefully this location can improve the customer service in this aspect ... other than that they have nice clothes.

Great store with a wide selection of gear and accessories! They have shoes and footwear for…read morerunning, hiking, and other outdoor activities, along with running vests and plenty of other essentials. The ladies working there were very friendly, welcoming, and helpful, making it easy to find what we needed. They do close fairly early on weekdays, so plan your visit accordingly. It's definitely worth checking out!

Heather was very knowledgeable and focused on ensuring that my needs were met. I'm very happy that…read moreI was pointed in the direction of Sunrise Mountain Sports for finding the proper shoes to address my ongoing plantar fasciitis issues. I'll definitely be back.

Me and my friends came in to get snowboarding gear. A sales associate named Jeremy helped us and he…read morewas so great. He was so kind and knowledgeable about everything there. He gave us great recommendations and made sure we all got the best deal possible for what we got. We got everything at such a great price point and could not be happier. Thank you Jeremy and the Sports Basement team.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

A local, small business that's not so hidden, yet it's a diamond in the rough in this part of the…read moreUne! (aka Union City) I finally had the time to check this place out on my lunch break - given, I was in an instant desire to let go & get my hands off of some fresh kicks (Air Jordan 4 Retro Bred ReImagined - sz 10), that I had bought over a ShockDrop from their Nike SNKRS app hat my homie hooked up for me not too long ago! Don't let that person know, tho! (cuz I will find out! Haha JK) I used to be somewhat 'so much' involved in the shoe game / hypebeast lifestyle growing up.. I remember so much back in high school, with my part-time job in the library shelving books, yet I'd fork over almost my entire paycheck to get some J's... but then, it sorta just stopped once I graduated high school & went to college - up 'til I was gettin' into my early twenties, and had phased out of it & moved on to 'grown man shoes', as my best friend would say back in the day not too many years back. Like a saying I once heard in my teens, you gotta know where to "deal with the real" AND having done a smooth transaction with Kyle Goudie (the proprietor of this humble abode of a buy/sell/consignment shop) was definitely a foreal, foreal REAL one! Honest, Legit, and Transparent. Thank you for being friendly & patient - especially for someone like me not having a peer-to-peer mobile payment app that allows users to easily transfer funds from a linked financial institution account to another recipient - I did have PayPal, tho! Haha. I originally bought the shoes at a higher price & offered the , but I wasn't trippin' out since it was only a few dollars difference - and with my side hustle as a musician - can't complain to be 'too blessed to be stressed'. #mindfulmatters I definitely recommend ya'll check this local business when you find yourselves on this side of the East Bay!! Don't say I didn't warn you! Once in awhile, you'll find yourselves craving for some fresh kicks, just wanting to browse on some vintage apparel & footwear & other knick knacks, and/or even getting yourself donned in what's "in" to be "it", cuz you know you just can't stay away from being & looking "fit"!

Grand reopening!…read more Sole Scrubs is now reopened. These guys are tenacious, hard working, and have a love for shoes and their community. Are you looking for a pair of Air Nomo Max and can't find it anywhere? If Sole Scrubs can't find them, no one can! Are you looking to recondition your favorite sneakers? They can do that, too! Do you want a Vintage 49er Superbowl Shirt from 1995? I do, and I have no doubt that the amazing staff at Sole Scrubs will find me exactly what I want. Come check out their newly reopened store, Sole Scrubs, Union City, born and bred.

I had a great experience specifically at this location compared to the store in Hayward at…read moreSouthland Mall! I think it matters which location you are at for Famous Footwear. The clerk was so nice and down to earth. I was acknowledged shortly after entering the store and onwards afterwards. Surprisingly they had a lot of really cute trendy shoes, for all walks of life. I bought Steve Madden's "Madden's Girl" combat boots and loafer work shoes. The store clerk let me know if they didn't have my size, that she could order them and have the shoes shipped for free to my home. She also informed me of all of the sales that were going on too. I had to order my Madden Girl combat boots and they came within a week, just like the lady said.

This place was so hard to find, which is the fault of the mall map! But we found it and my hubby…read moregot his shoes for his extra wide feet. So the issues? First, by the time I found the store, I had no energy to look for myself. I walked for over an hour. Second, I called their number and was put into voice mail HE double hockey sticks. Not pleasant. I just wanted to talk to someone to see if the store was still there. And third, this is the smallest Famous Footwear that I've seen, so it's possible that they may not have as many shoes as other stores. My husband was able to go through and get the shoes that he was looking for. Someone helped him and they were totally nice about it. I can't say that I'd want to come back because the trip to find them took place halfway to a location and halfway back. That much walking wasn't something that I was looking forward to doing. But they had the shoes and that was a good thing, so they get the three stars.

I had an excellent experience at Victoria Therapy Stores, thanks to Victoria. She is extremely…read moreprofessional, knowledgeable, and genuinely attentive to her customers. Victoria took the time to listen to my needs, explained everything clearly, and helped me choose the right products without any pressure Her calm, friendly approach made the entire experience comfortable and trustworthy. You can tell she truly cares about her work and about helping people, not just making a sale. The store is well-organized and welcoming, and the service really stands out because of her. Highly recommend this place, especially if you have the chance to work with Victoria

Very interesting shop to browsing through. I spent some quiet time after lunch to check out the…read morestore. It has a lot of different options, would be a good place to shop for a unique gift.