This location was pretty good, they didn't close down but were told they just moved to another…read morelocation in the outlet.

Very shady business practices! The shoes are very much…read moreoverpriced, but I am okay to pay a very high price since someone want a gift that I couldn't find elsewhere. However, they wouldn't warn you about no refund no exchange policy, while you do the checkout. Once the receipt is printed, they would stamp "all sales final, no refund" on the receipt. Unfortunately, the gift is no longer wanted and I tried to return it while offering a restocking fee. They are very strict on the policy and won't do return. They would buy back at half price. So I ended up selling it back for half price, by just getting the shoes out of store and then going back there. Just want to warn future customers, try to steer away from this shop. Even they did take hundreds of dollars from me by offering both, such practices won't go long, hope everyone not to be tricked by them, so they go out of business for good.

I'm standing there holding a shoe I want, tell like 3 people who work there I need a 9.5, I get and…read moreaight . 15 minutes pass by. I stand in front of the cashier ask for a 9.5 I get an aight again.... 10 minutes go by I wasted time again!!!

If I could put no stars this is what I would put, all the employees are NO HELP AT ALL!!! I had to…read moreget the shoes myself even on the highest shelves. when I had to go look for the employees, I would find them arm wrestling. (As seen on the picture below) After all of that during my purchase, the employee still have the audacity to ask for me to give him a $10 tip. Like what?!

Thank you Enid for your customer service! The shoes you helped me pick out are super comfortable!…read moreEveryone at this location is super nice. Will be purchasing my shoes here moving forward!

The service was amazing. The employees were extremely helpful and the selection in shoes are…read morephenomenal! Thank you Hey Dude.

For context, I came here 2 years ago and worked with a great associate. He was a run coach for a…read morelocal high school and got me started on my running journey. Now, I return looking for advice in regards to shoes and marathon prepping. I had a very nice associate this time again but they had never ran a marathon nor did they actually run. The other reps maybe did track? I came on the weekend so I waited over an hour to be seen. I did request training advice when I checked in. I left not accomplishing what I hoped for Overall, I was disappointed. Nice staff though and goodrunning accessories. They don't carry nikes. I guess you may need to get lucky on who you talk to in regards to your goals out of the visit.

This place is amazing. I bought a couple pairs of running shoes from this store about 6 months ago…read moreand both pairs still feel great. My mom wanted a nice pair of walking shoes and I told her this was the best place to go. The young man helping us (Milan) was super nice, super knowledgeable, and incredibly patient. My mom ultimately settled on a nice pair of Brooks running shoes and she loves them. This is the only place I'm gonna buy running shoes going forward.

This place was so hard to find, which is the fault of the mall map! But we found it and my hubby…read moregot his shoes for his extra wide feet. So the issues? First, by the time I found the store, I had no energy to look for myself. I walked for over an hour. Second, I called their number and was put into voice mail HE double hockey sticks. Not pleasant. I just wanted to talk to someone to see if the store was still there. And third, this is the smallest Famous Footwear that I've seen, so it's possible that they may not have as many shoes as other stores. My husband was able to go through and get the shoes that he was looking for. Someone helped him and they were totally nice about it. I can't say that I'd want to come back because the trip to find them took place halfway to a location and halfway back. That much walking wasn't something that I was looking forward to doing. But they had the shoes and that was a good thing, so they get the three stars.

I had a great experience specifically at this location compared to the store in Hayward at…read moreSouthland Mall! I think it matters which location you are at for Famous Footwear. The clerk was so nice and down to earth. I was acknowledged shortly after entering the store and onwards afterwards. Surprisingly they had a lot of really cute trendy shoes, for all walks of life. I bought Steve Madden's "Madden's Girl" combat boots and loafer work shoes. The store clerk let me know if they didn't have my size, that she could order them and have the shoes shipped for free to my home. She also informed me of all of the sales that were going on too. I had to order my Madden Girl combat boots and they came within a week, just like the lady said.

This store is absolutely awesome!! I have so many different kinds of shoes, but my Sketchers is my…read moremost favored shoe to wear on the daily due to how comfortable it is. My wife was in search of a more comfortable shoe because her Nike and Under Armour shoes were hurting her feet. So I told her to try some Sketchers and she wanted to check this place out. After searching for shoes for about an hour and couldn't find the right fit, my wife decided to ask an employee if she could help her by measuring her feet. The employee was really kind and helpful and right away she was able to help my wife find the right size and fit shoe. Their prices are so good and their deals are so awesome that I even bought a very nice pair of work boots that are far less expensive than Ecco work boots I usually buy, but just as comfortable and light as my Ecco boots. When we got to the counter to pay for all the shoes we picked, the other employee who rang us up was extremely nice as well. She even got us to sign up for a membership and we got even more discounts added to our order. Now we have a ton of reward points that we will definitely be using when we go back because we definitely plan to go back and buy more shoes there in the future. Thanks again to the 2 employees who were so kind and helpful. I wish we got their names to add in this review. They are the true embodiment of top notch customer service! Because of them, we'll be back for more shoes!

Update: went to another Skechers store the next day and got it returned with absolutely no issues…read more The store at 3250 Livermore just sucks(new management probably) I've been shopping at this store for several years but my recent experience has been terrible and I have decided to not come to this store again. TLDR you should not overlook all the other 1 star reviews this store has, and that you should really think twice before buying shoes at this particular store, because as soon as you wear them you will not be able to return them. This is a store that does not honor corporate policy and have their own way of handling customer returns( ie no returns at all, unless your feet and the shoes have never made contact). I went there on Saturday Dec 6 at around 6pm with the pair of shoes I bought from them less than 30 days ago. They insisted that my shoes were not in "resellable" condition(see photo I attached) because the "threads" were apparently damaged or "flatter" than when they were new. One of the cashiers there(an Asian lady in her mid 40s), after failing to talk me out of returning, went ahead and asked if i was Chinese. I'm not exactly sure why race has to do with any of this, but i thought it was irrelevant and it was pretty inappropriate of her to pull a race card on me when i was just trying to return a pair of shoes. Another manager, a middle eastern lady also in her 40s who refused to provide me her name(wonder why?) then stepped in and told us (very rudely) that their store policy is different from corporate, and made the point repeatedly that we should not have expected a return past the 29th day(I bought the shoe on Nov 7, and today is Dec 6, btw). We have been shopping at Skechers for years and it's very disappointing to have this happen to me at this store. We will be taking our business elsewhere in the future because this store effectively does not do returns. Look at all the other 1 star reviews.

Prices are expensive asf for shoes I could buy at the mall for cheaper. These prices are just od.read more

Quick take: Good location…read more I happen to be in the Tri-Valley. I usually shop at the San Mateo location. The service at the Dublin store is always friendly even when I shopped here many years ago. This store also has more inventory than the San Mateo store!

I shopped 45 minutes before closing. They started kicking everyone out before their close time…read more Workers watched and followed me & other shoppers everywhere. It was very uncomfortable to shop this way. I told the manager to stop watching me and she told me to leave the store. Terrible customer service. I feel this store will close soon due to it's current low reviews and customer service...