My husband and I visited Direct Factory Furniture today and had a wonderful experience thanks to…read moreAndres. We were furnishing a new apartment and had a lot of questions about different furniture options, measurements, layouts, and pricing. Andres was extremely patient, knowledgeable, and professional throughout the entire process. Highly recommend! 10/10 thanks to Andres!

Stopped in to purchase a dresser. Andres was extremely helpful. Great selection in store but he…read morehelped above and beyond with finding us something from his catalog that wasn't on the floor of the store. Would highly recommend shopping here.

This place is a one stop shop, with the most helpful, patient and kind staff. We've worked with…read moreRobin on a number of occasions as she's come to measure our windows for new treatments. She's superior at what she does and truly has an eye for detail. Robin is super knowledgeable and has amazing suggestions for any space in your home. We've also gotten some small fixtures from here and they are absolutely beautiful! Simplistic vases, and bowls, beautifully detailed accent pieces, it's really made each room more homey. Robin is amazing and you can't go wrong working with her- she's brilliant and really good at communicating through the whole process!

Happened in here yesterday for the first time. Really beautiful displays of furniture and…read moreaccessories. I wish I needed something for our house right now because I know I'd find it here. I've watched a bunch of LA design shows where the designers take their customers to the coolest-looking stores. Now the Bay Area can have a design show, and the designers can shop here. :)

Anthem Home is a local boutique chain that offers fine home furniture and accessories as well as…read moresome clothing and jewelry. They also have design services available l. The staff at this location are always friendly and knowledgeable. Anthem is a great store to pick up a housewarming gift or an ornament for the tree at Christmas time. While I'm sad that Sur Le Table went out of business, I'm glad that such a lovely shop took over the space!

Saw this place while searching for parking. After getting my errands out of the way I walked on…read moreover and was pleasantly surprised by all the houseware, clothes, candles, diffusers, cheeseboards, and furniture. I really loved a lot of the items they sold. They had some beautiful cashmere loungewear that I am eyeing, but alas it's not worth it with my kids. People here were very friendly. This place is like a pottery barn/ cb2/west elm. Location is by boba guys and next to il fornieo.

I was thrilled with my new Carter Dining chairs. From start…read moreto finish it was a seamless process that delivered a wonderful high quality item. I ordered them via my local store, received timely updates, and had an excellent experience with the White Glove Delivery. They are just the right scale for my Restoration Hardware Dining table that is designed for small spaces. Sadly on the first use we discovered that the coefficient of friction between the bare wood feet and our tile floor produced a loud screeching sound. According to the Store staff it is not advisable to attach glides to these chairs....I suspect it is that the legs are too thin. I ordered a set of Silicone & Felt Chair Leg Protectors...which did the trick.

The designers were so friendly and patient. No pressure but if you find something they make every…read moreeffort to make sure it's right for you. Their furniture is very nicely made and they have a lovely showroom, so many fabrics, I really can't recommend them enough.

My husband and I had been researching stores for recliners and a friend had recommended the Leather…read moreLeather Gallery. As soon as we walked in we knew we were in the right place. There was a variety of furniture and Sean greeted us and directed us to the different recliners. My husband, whom the recliner was for, sat in a variety of chairs. We were looking for something simple and did not mind a floor model. Sean was friendly, knowledgeable and not pushy, we had not planned on purchasing anything, however, we had found the perfect one and we were able to bring it home right away. If you're looking for quality leather furniture, this is the place!

We had the best experience working with Sean from Leather Leather for our custom American Leather…read moresleeper sofa (which we ended up getting in a fabric finish). He made the process so easy and offered helpful insights as we made our selections. The delivery process was simple with clear communication leading up. It's rare to have reality exceed your expectations -- that has been our experience every step of the way, including with the product we received. Guests always comment on just how comfortable the mattress is and are shocked that a sleeper sofa could be this supportive. I'm posting this review a while after our purchase and have to say, this piece was built to last. Thank you, Sean!

I love the expansive show room. It's helpful seeing things in person…read more This review is for the associate I was assigned when I visited to look at a few items. I forgot her name but her attitude was not forgettable. She didn't know where a lot of the items were in the store and had to go to the computer to look it up. Since she would take so long, I'd walk around the store to look around and I'd hear her exclaim out loud to other associates "Where's my client?? Why am I chasing my clients around the store all day today?" I explained to her I was looking around as I was waiting for her. She gave me a wry smile. After I quickly tried to go off on my own since she wasn't helpful, I heard her talking about someone's sexuality with other associates as I was leaving. She was laughing about them "probably being a furry." I felt uncomfortable and quickly left. To be fair, some of the other salespeople I interacted were nice and helpful. It may be a hit or miss depending on who you get.

A very dissapointing experience at your Palo Alto location. I have been a loyal Pottery Barn…read morecustomer for many years and have spent thousands of dollars at your stores. On April 22, I visited the Palo Alto store to return a quilt purched on 4/9/2026. Althout I did not have the physical receipt, I provided my credit card so the purchase could be located. From the beginning, the interaction with the staff member at the register was unclear and unprofessional. He repeatedly stepped away without explanation and seemed unsure of how to process the request. Shortly after, the store general manager Erin McNabb became involved. Despite my explanation that I had only used the quilt once to assess its warmth the situation escalated unnecessarily. I was met with skepticism and dismissiveness. The manager raised concerns about a "red spider" in the quilt which she could not locate, and later pointed out marks that I was not responsible for. The tone of the interaction felt accustory and disrespectful. When I asked for escalation to a higher-level manager, I was initally told there was no one beyond her within the four walls of that store. I was eventually given only an email contact, and the manner in which this was handled felt dismissive. Her EGO was so hurt that she asked me to leave the store and escorted me out. She did not offer any other help at all. She reminded me that the manager above her oversees 5 different stores in different states. I told her that she mistreated me because of my race. She would not have treated a white customer this way. What concerns me most is not only the denial of the return, but the lack of professionalism, consistency, and respect. Both of them did not know if Pottey Barn carried the quilt. I have since contacted another Pottey barn location where I was told the retun could likely be processed if the purchsase is verified- highlighting inconsistency in how policies are applied. 1) I am requesting a review of this incident. 2) Clarification of your return policy and its consistent application across locations and the race of customers. 3) Consideration for a resolution, including the return of the item or store credit and service recovery for insulting a long term loyal customer. 4) Follow- up regarding how this situation will be addressed 5) Please make it clear to the custormer that product must be unused for it to be returned. This was not stated to me at purchase and is not printed on the receipt. 6) After reviewing other negative customer reviews it appears that lack of leadership is an issue with this store location. I value the Pottery Barn brand and have been a long-standing customer, which makes this experience particularly dissappointing. Thank you for your attention to this matter, I look forwad to your response.

I called yesterday to see if they had a particular mirror in stock, Tula said they had a floor…read moresample. I asked if I liked it would I be able to purchase that one, she said no but she was able to find it at the warehouse in Tracy. They normally don't allow customers to pick up the items from the warehouse, Tula went out of her way to email them and set it up before I even got to the store. A couple hours later I arrived at the store and asked for Tula, she was so nice, friendly, helpful, and knowledgeable. She was able to show me the mirror, I wanted to see the different colors (they had wood and metal ones) we couldn't find the exact colors but I decided to purchase the black metal ones. Oh and the best part it was only $319 instead of $399 what a deal. Tula processed my transaction and gave me my receipt and address to the warehouse. I went this morning to pick it up and it was so easy to arrive there and pick it up. If I could give Tula ten stars I would, she is all about customer service

Buyer beware - the information on their rug samples and online descriptions are misleading…read moreregarding materials. I just bought a $2500+ rug under the belief it was 100% wool, as this was what the rug samples said. Upon receiving the rug, the backing says 80% wool 20% cotton. Online description offers another story altogether - 100% wool and 100% cotton. I reached out to management and got a generic reply. The company is knowingly misleading purchasers.