I appreciate the the location, the helpful and kindness of the staff and the security of my…read morebelongings at this location.

The rate you see online will NOT be what you pay. My monthly rate DOBLED after a few months. No…read morenotice or anything. Then I call for help and nobody can assist. The rate is the rate. I was told I had to speak to the District Manager, he never called me back. I was told there's nothing anyone can do at all and it's market rate. It's a SCAM. 100% scam. DO NOT rent here or you will pay more than advertised. Can't rate 0 stars but I would!

I had a great experience with Dollar Self Storage. From reserving my unit online to completing the…read moreprocess in person, everything was seamless and easy. Terry was extremely helpful, thorough, and provided excellent customer service throughout the entire process. The facilities are clean, well-maintained, and conveniently located close to where I'm staying. I highly recommend Dollar Self Storage to anyone looking for a storage unit!

Dollar storage is a ironic name for a storage company that after just a few months decided to raise…read moremy price for my unit, then it became even more laughable when they continued to raise my price two more times over the remaining months of the year. If you like being scammed this is the company for you.

My wife and I went to this location, to talk with someone in the office about sizes of storage…read moreunits and costs. Neither of us had any experience with storage units nor their costs. I, personally, was really looking and hoping to just get someone that was friendly, understandable, and yet professional. Unfortunately, the receiption was received immediately had us decide, this is not the place. We walked in, it was empty, and the woman sitting at a desk wasn't on the phone or anyone. However, she just looked so annoyed that we were there. We kept our questions very brief and did receive answers and basic costs. Hoowever, it was the attitude that just had us stop there and leave. As soon as we got outside of the building, we both looked at each other and said "Dang she had attitude, we'll go somewhere else..." My suggestions continue to Rightway Storage on 83rd and lakepleasant. The woman that works there is amazingly friendly and made us feel like family. Its not a new facility like this one, but this place makes you feel like family.

The employees there are very helpful! The place is really clean and they have multiple dollys to…read morecart your stuff around. Highly recommend this place!

My wife and I had went to another storage facility right off of the Beardsly exit and the 101fwy…read more However, the customer service was horrible and the woman made us feel like a true bother. My wife immediately suggested we drive towards home, because there is a storage in that cross street off of 83rd and LakePleasant. We are so glad that we did. From the moment we walked in, the woman working in the office immediately greeted us like she had been waiting for us all day, and we were family. We explained our goals, what we were in the middle of, and she sat with us, handed us paperwork, and made us feel like she'd be there with us till we got moved in. We both knew this was the place. We did get our uhaul there about a week later and got it completely filled. There wasn't any issue when we had questions the day of the move in. My suggestio, if you are looking for storage in the Peoria area, then this is your place.

We've used this storage for years and last year they were sold to a national company NSA. Service…read morehas gone way down. When you phone now you get a national call center and a menu system. I've also emailed and the person I emailed was rude. Much better when it was locally owned. (Lake pleasant location)

Vicki was very helpful, patient and went above and beyond to help me with my first time renting a…read morestorage unit. Business is easy to maneuver in and out of - hassle free. Couldn't have asked for a better experience.

I rented a 10 by 10 foot storage space for eight months in 2025 at Storquest on Beardsley and…read more107th. The initial price was a modest amount each month but within 60 to 90 days quickly became $169.00 monthly. I had registered a credit card with Storquest which was auto-billed on the first of each month. In December 2025 I informed the Storquest office manager (Ray) that we would be vacating the unit by December 31st. We actually had everything out by Dec. 30th and I swept the floor and left the roll-up door open to show we had everything out. But come January 1, my credit card was billed another $169.00. I talked with Ray at the office and he said he could not authorize a refund of the billed amount as this had to be done by his supervisor. He said everything would be taken care of within 10 business days. I waited but no refund was credited to my card, so after further communications with Ray (who instructed me to follow up with my bank, displaying a classic "not my problem" attitude), I had no choice but to dispute the charge with Mastercard. By this time it was almost February and it was getting to be quite stressful. I'm a retired disabled veteran living on fixed income and maybe I'm wrong but $169.00 is a lot of money to me, anyway. Finally the money showed up on my card on March 20 with no explanation as to why it took almost three months to correct the erroneous billing. There are so many storage facilities in Phoenix and my advice is to find a different one than Storquest.

Got moved in today- so far, so good ! it was easy, comfortable , and very secure - nice to have a…read moresmooth transition detail to our stressful move . Macy made it easy to understand the process as we have never used a storage unit before . The other employees have been kind and helpful as well ...I'll update the review when we move out of the unit in a few months but it I'm very happy so far!.... So 3 months later , we moved out of the unit as planned. It was easy as can be to close out and we are happy with our experience there!

I've had my storage here for well over a year now, and the workers here are very kind and…read moreunderstanding. I lost my key, and Bill immediately replaced my lock for me. Troy answered the phone quickly and it was great! Thank you so much bill!

Initially started as a 5 star however since the manager Tyrik (pretty sure I spelled his name…read morewrong) left it's been horrible customer service. The communication that I've had with heather has been nothing but pleasant however the "regional manager of customer service" Mike was the worst encounter thus far. Very rude, aggressive and spoke in a disrespectful tone. Kept over talking me, cutting me off when I kept trying to get an understanding because he kept contradicting himself. Was very exhausting conversing with him. If customer service is your deal breaker to picking a place to do business please stay away from this location. Not sure if his "regional" title is for all locations or just this bc I was given two diff title roles so again please stay away. Thx Pricing is ridiculous also.