I recently purchased a new Honda CR-V from Carson Honda and discovered an issue with the front…read morebumper after taking delivery. I brought my concern to the dealership's general manager, Sean Ramezani, and he personally called me to discuss it. Sean listened to my concerns, treated me fairly, and offered to replace the bumper with one from an identical new vehicle. That was an extremely reasonable resolution more than I could have asked for and I genuinely appreciate how he handled the situation. Problems can happen with any business, but what matters is how the business responds. Carson Honda stood behind the vehicle and made things right. I have purchased from them before, I also do business with their parts department through my automotive repair shop, and based on how this was resolved, I will gladly continue doing business with them. Thank you, Sean and Carson Honda, for taking care of me.

My bf had called on my behalf to inquire about a listing. He spoke to Karina and she said that a…read morelot of people are showing interest in that car. She continued to let us know, however, that if we put a fully refundable $500 deposit down TODAY, we would have first dibs to check it out once it arrived at the lot. After placing us on a brief hold to confirm with her manager, we agreed and she set us up for an appointment about an hour later since that's about how long it would take us to get there. Once we arrived, we were immediately greeted by Joey. We told him we have an appointment with Karina but he explained that she's more of a receptionist and he would be the one helping us, so we followed his lead. We sat down and after a brief intro and mentioned we were told we could leave a deposit, he immediately cut us off and said "Oh we don't do that." We said that was LITERALLY what we were instructed to come down here for. He insisted that since it was a high demand vehicle, we couldn't do that. And said, "Well you can purchase it." I said, "Why would I purchase a car I haven't seen?" He responded, "A lot of people will." At this point, my bf and I were upset, my bf had mentioned, "Had we known, I would have much rather visited my grandpa in hospice." Joey responded, "Well you still have time." It was such a disrespectful comment and the entire tone was so rude. We finally got up and left. We called Karina back from the parking letting her know what had just happened. She told us, that is not the instructions she was given, was apologetic and said she was gonna call us back. We also strongly mentioned that we did not want to deal with Joey moving forward. She calls us back and lets us know the sales manager will be calling us later that evening. We pushed back and said, "But this is why we drove down here." She said she'll call back in 5 minutes. During this time I get a text from Joey and a missed call. We ignored it as we awaited Karina's call back. We then received another message from Joey, stating they are declining our offer to put a deposit down. Mind you, we NEVER made an offer. This was all THEIR instructions to us. We tried calling Karina back and got no answer. My bf and I are very patient and forgiving people, and it really takes a lot to get us upset. But we've never been so misled, nor dealt with this kind of insensitivity. Zero accountability. We'll take our money elsewhere.

I just tried calling the financing dept and have been given the run around for a simple question to…read morehave my contract emailed to ne since it was misplaced in a recent move. I need it to get my car serviced and it has taken over 30 minutes just to speak to someone! Calls drop after being asked to get transferred to the finance dept. And when asking for direct number it also drops. No one is helpful working there today. They just deflect the call and wait for it to be rerouted... horrible service. No one wants to work today evidently. Mr. Estevan, I have called 7 times now even after your response and asked to speak to you directly. Why is it so hard to get ahold of your financing dept once you have sold me the car. This is ridiculous that it would take over a whole day to get a hold of anyone to assist me with the car I bought from your dealership. I would not recommend your dealership if you just ghost people. You're just interested in the sale and nothing after that. UPDATE: A big shout out to Zamhara in Kia Carson financing today who was extremely helpful and a delight to speak with. She was very efficient in addressing my concerns. Thank you again!

I am extremely disappointed with my experience with Kia of Carson and the lack of communication…read morefrom their finance department. I have been trying to reach the dealership's financial office since June 2026 regarding a serious concern with my vehicle financing, but I have been unable to get anyone to return my calls or provide a resolution. When I purchased my Kia K5, I put $18,000 down and have since paid more than $19,000 in monthly car payments. Despite the substantial amount of money I have already paid toward the vehicle, I am still being charged a monthly payment of $516.58. What concerns me even more is that, according to the contract information provided to me by a customer service representative, the numbers do not appear to make sense based on the amount I put down. The representative himself stated that he could not explain why I still have a car payment or why the vehicle appears to have been financed for the full amount despite my $18,000 down payment. Based on my understanding at the time of purchase, the remaining amount should have been approximately $10,000. At this point, I need Kia of Carson to provide a clear explanation and a complete accounting of my purchase, including the original vehicle price, amount financed, down payment, payments received, interest, fees, and current payoff balance. I have attempted to resolve this directly and professionally for months. Unfortunately, I am now living out of state, which makes the situation even more difficult because I have to handle everything by phone and mail. Despite my repeated attempts to contact the dealership, I have not received the assistance or response I need. I am now considering seeking legal counsel to review the contract and financing documents and determine whether an error occurred or whether I was improperly charged or financed. Kia of Carson, I am asking someone from management or the finance department to please contact me directly and address this matter. I would much rather resolve this directly with the dealership than have to take the matter further. I am not asking for anything unreasonable. I simply want an accurate explanation of where my money has gone, how my loan was calculated, and why I still have such a substantial balance after putting $18,000 down and making more than $19,000 in payments. I hope someone from Kia of Carson will take this matter seriously and contact me so we can get this resolved.

Service is always great, they work fast and provide you with real time updates…read more We happen to come on a day they were providing free manicures and quickly signed up for our free mani. Aaron was very helpful and kind, made sure we were taken care of while we waited in the lobby area.

First off Jasmine was amazing n. 5 stars. She was kind, patient, answered questions and treated me…read morewith respect- unlike her colleagues who literally didn't even have a professional salutation at our initial meeting in the office. I went to the dealership to purchase a vehicle after reserving it online. Prior to my visit, I had been communicating with a salesperson named Raymond for several days. At no point did he disclose that the vehicle would not be available when I arrived. When I got to the dealership, I was immediately asked how much the car was worth. I found this to be an odd question since I was not selling a vehicle. I later realized this inquiry appeared to be related to attempts to increase the sale price beyond what had been advertised online. This discrepancy between the advertised price and the price presented at the dealership raises serious concerns regarding compliance with California consumer protection laws and regulations governing vehicle advertising and pricing. Consumers have the right to rely on advertised prices when deciding whether to travel to a dealership, and changing the price after the customer arrives can be considered a deceptive sales practice if not properly disclosed. I incurred the time, expense, and inconvenience of traveling to the dealership based on the advertised price, only to discover that the terms presented in person did not match what had been represented online. Had the actual selling price or required additional charges been accurately disclosed before my visit, I could have made an informed purchasing decision. I request that this matter be investigated to determine whether the dealership's advertising and sales practices comply with applicable California laws and regulations governing vehicle advertising, pricing transparency, and unfair or deceptive business practices. Throughout the transaction, communication was extremely poor. Raymond rarely returned phone calls or text messages. I had sent him several specific questions regarding the vehicle before arriving, yet I received little to no response. We had agreed before my arrival that the vehicle would be fully fueled and fully charged. Instead, when I took delivery, the gas tank was only one-quarter full, and the battery was completely discharged. This demonstrated a lack of preparation and respect for my time. I expressed my concerns related to this conduct by Yossef and he flat out told me that his conduct was legal and that his actions were consistent with your companies business standards. Raymond essentially ceased communicating with me during the sales process. He did not return calls, failed to respond to text messages, and only became engaged again when it was time to screw the temporary paper license plate onto the vehicle. After the purchase, I requested updates regarding: The status of pending repairs. Confirmation that the vehicle would be fully fueled and charged. An update regarding the condition of the tires. Written documentation confirming that the charging system was functioning properly since the vehicle had not been charged as promised. The overall experience was frustrating, unprofessional, and fell well below the standard of customer service I expected. The lack of communication, failure to honor commitments made before delivery, and poor preparation created unnecessary inconvenience and significantly diminished what should have been a positive vehicle purchase. I believe prospective customers deserve transparent communication, honest advertising, and a dealership that honors the commitments it makes before a sale.

I came into Hyundai Carson to get some info on a new Palisade Calligraphy in a specific exterior…read moreand interior color combination my wife wanted. We were working under a bit of a time crunch, and Aldo made the process as smooth and fast as possible. Working with Aldo was a breath of fresh air. He was extremely calm, genuine, and helpful--not your typical pushy car salesman at all. At no point did I feel pressured or like I was being taken advantage of. When the original vehicle we were looking at sold right after I stepped out for 10 minutes, Aldo went above and beyond to source another one matching our exact specs from Downtown LA and had it transferred over. My wife is extremely happy with the car! The only reason this review is 4 stars instead of 5 comes down to the sales manager. Having worked in sales for over a decade with high-value clients, I can easily spot classic tactics, fact-twisting, and info-holding. What really bothered me was a direct lie regarding our bottom line: we were strictly leaning toward leasing because of the cheaper monthly payment, but if our total new monthly costs ended up significantly higher than our current payment, we simply weren't going to pull the trigger. When I asked if insurance was cheaper for a lease, the manager flat-out said yes--clearly telling me what I wanted to hear so the numbers lined up for us to sign. That isn't true (or at least not universally true). In my line of work, if you don't know the exact answer, you admit it rather than misleading a customer to push a deal. That said, we were still able to reach the price point we wanted, and overall we are very happy with our new Palisade and the final outcome. Huge thanks to Aldo for taking great care of us--ask for him if you visit!

Caveat emptor! Let the buyer beware! I had scheduled an…read moreappointment with a sales person on Thursday, August 6th to come to Hyundai Carson on Monday, August 10th for a test drive of the Ioniq 5 N. This was then confirmed by their Internet sales manager on Friday, August 7th and again the morning of Monday, August 10th. In the late afternoon of that day, I took time off of work early and drove one hour to the dealership, only to find that they had not yet received the car. This was a complete waste of my time and effort that could have been avoided if they had given me the courtesy of informing me of a delay. This is a terrible way to run a car dealership. Moral to the story, prospective buyer: Make absolutely SURE they have the car you want on their lot before you make a trip there.

An Absolutely Outstanding Car Buying Experience!…read more I would like to take a moment to express my sincere gratitude to Bessai, the Sales Manager at Carson Chevrolet. I was introduced to Bessai through a mutual friend while I was searching for the perfect Chevy Suburban. After sending him a simple text message, he immediately invited me to the dealership. From the moment I arrived, I knew I was dealing with someone who truly cared about his customers. Bessai is one of the kindest, most professional, and most genuine people I have ever met in the automotive industry. He went far above and beyond to make sure everything came together perfectly. He didn't just sell me a vehicle--he made the entire experience enjoyable, stress-free, and memorable. Although he is a manager, he personally stayed involved every step of the way. He made sure I was in excellent hands, carefully followed every detail from beginning to end, coordinated with the finance department, and personally monitored the entire transaction to ensure everything was handled with excellence. In all my years of buying vehicles, I can honestly say this was one of the most enjoyable and satisfying purchase experiences I have ever had. His honesty, professionalism, patience, and dedication are truly exceptional. Thank you again, my brother, for everything you did for me. May God continue to bless you, your family, and your entire team with good health, happiness, and continued success. If you are looking for someone who genuinely cares about his customers and stands behind his word, I wholeheartedly recommend Bessai at Carson Chevrolet. You will not be disappointed. Five stars are simply not enough.

Recently got my car serviced here before. Mainly for a specific technician who is really skilled…read moreand detailed oriented with his work. The reason the dealership gets a 2 star review is to balance quality vs experience. I definitely miss my old service advisor. Since the changes, looks like its been downhill. Smells awful, and staff are more or less unprofessional. One stated they have a Corvette and asked if I had wanted to race. Definitely unprofessional from a company in the automotive industry to ever really mention racing. That said, biggest issue is that they now charge 3% to use any type of credit card. Thats pretty sad especially when theyre the one's choosing to offer acceptance of the payment. Effectively penny pinching and ever since Civil Code section 1748.1 was no longer enforced, the already millionaire owners are a bit ridiculous. Absorb the cost if you're going to allow a credit card payment. Pretty simple. Will be shifting to a private shop or another service center moving forward.

We were looking for a 2026 Toyota Sienna and visited a couple of dealerships in different cities…read more We met very pleasant and informed salesmen but felt pressured and limited to buy not what we wanted, but what they had to sell. ...Until we went to CABE TOYOTA in Long Beach. We were introduced to Tara, a very well informed and experienced saleswoman, who warmly welcomed us, sat us down and listened to what we specifically were looking for in a Sienna. Within a few days, she had located exactly what we wanted without any sales pressure or needing to buy packages of options we were not interested in. If you want a pleasant Toyota Sales experience, ask for TARA!

Great customer service from Jaime! I had an issue with my…read moremicrophone, voice command, SOS not working so I knew I needed to take it to a dealership. After bad experiences with other Toyota dealerships (trying to talk me in to repairs that were needed), I decided to try Cabe. First, I love that they mark the cars by who has an appointment and who doesn't. Jaime called me when I got home..... he discovered my warranty had not expired yet so repair was covered! Called again to let me know part wouldn't be in until the next morning so I would get it back Saturday. I asked if it would be ready by 11:00 because I had to be somewhere at 1:00, If not I would pick it up by closing. He said he'd try his best to get it done by 11:00. He called at 11:00 and said it was ready! I loved that he kept in touch throughout (I've never had that experience) Great experience with everyone there!

Jim is absolutely great at what he does! So kind and helpful! I contacted him about trading my car…read morein and purchasing a new vehicle. Within a week, he found me the best deal for my old car and a great deal for the new one! He made things simple and stress free for me! I highly recommend Triple 8 Auto for anyone looking for vehicles! Great customer service and great experience. Thank you Triple 8!!!!

An absolute smooth experience! I've never used a broker to purchase a vehicle before, and I'm glad…read moreI did with Jim & Triple 8 Auto. It was a pleasant experience compared to being in a dealership. Jim found the vehicle our family wanted & it was an easy exchange of responsive communication with him to get the deal done. He came personally to ensure delivery. I'll definitely use Triple 8 Auto again & refer Jim to friends & family. Thank you for your efforts!

Came in with no appointment to check out a car and Sam had the car ready to checkout. Helped us out…read morea lot with the financing side of things, he handled everything in a timely manner with professional and exceptional service. I plan to return in future endeavors with a vehicle and would recommend anyone seeking a great car buying experience.

To Shawn (the owner's) reply to my review: You were not…read moreenrolled in what when I applied? The IRS EV tax credit time-of-sale reporting portal? And if so, you could retroactively apply my sale. And if you were having issues with that, you would/should be obligated to sort it with the IRS to get my vehicle into that portal, or make it right by reaching out to me directly to find the letter I received from the IRS and see to how much I paid them for the back tax and help make things right. It shouldn't be my responsibility dealing with the IRS about this when YOUR salesman promised I would get that credit from the IRS, and your response being to apply NOW for the portal and it showing an error saying the website wont accept it because it's too late and "ooops sorry we tried" is all your response on that

My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

The way the sales people have ignored me every time I am here getting my car serviced makes me…read morethink I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next.

They shouldn't get a star at all with there inconsistent delivery service. I ordered a part at 10…read moream with directions to return for pick up at 4pm. I come a 7 just to make sure they recieve it. When I get there it's a women outside and a male at the counter. I gave him the info he requested and walked around like an idiot because he couldn't find my item. He then returns and says he will order it again. Crazy response right. The women interjected and had no info on location, why they didn't recieve it or where it could be. Terrible system and not reliable at all. She then has to have a smart mouth with her funny looking self and tells me do I want a refund with out any explanation as to where was my item. What a pathetic service and time wasted......

I went here at 3:50pm because I needed my left light blinker fixed and I knew nothing about which…read morebulb I needed so went here and this guy working at the cashier helped me! He is a young guy with a golden bracelet and a beard and he was such a great help! He helped me install the left blinker light AND he even helped me with my reverse light. He was kind and quick too I was out of there in less than 8 min!! I never had this great experience at autoZone lol but he was an amazing guy!