helpful salesman. He helped me what car I wanted. I will recommend him to my relatives to look for him. For buying new car. read more

Had an amazing experience here with Rudy! Thank you to him for the service and kindness, very happy with my purchase.

Just the Service Center, 5 stars for sure. Sales side...one star lol. Half a star if I could. read more

1/5 stars I bought my first car here. I've been a loyal customer here since 2015, over 11 years, and this experience ended that loyalty for good. I came in for a simple one tire change with a 7am appointment. I was told on Saturday that the tire would already be set aside and the job would be quick. Instead I sat waiting for 3 hours, largely ignored by staff. When I finally expressed my frustration, the service person shut down completely and stopped engaging with me. No apology, no acknowledgment, nothing. For over a decade I drove out of my way to give this dealership my business, and I was genuinely planning to buy my next car here. Not anymore. If this is how a loyal, long term customer gets treated over one tire, I don't want to know how they'd handle anything bigger. Aloof is putting it kindly. Taking my business elsewhere from now on. read more

I recently purchased my new RAV4 from Fletcher Jones Toyota of Carson, and the experience was outstanding from start to finish. Huge thanks to Hector Lopez, Jesus Mata, and Sarah Leguern for their exceptional support throughout the process. They helped me reserve the exact RAV4 I was looking for and kept me updated every step of the way. As soon as the vehicle arrived, they notified me right away and made the pickup process smooth and stress-free. What really stood out to me was their integrity. In today's market, it would have been easy for the dealership to offer my reserved vehicle to another buyer for a higher price, but they honored their commitment and held the car for me as promised. That level of honesty and professionalism is rare and truly appreciated. I'm very grateful to this team and would highly recommend them to anyone looking for a transparent and reliable car-buying experience. read more

We had been looking for a Jeep and doing lots of research. My husband came across one advertised at Fletcher Jones and we went there immediately. They had just the Jeep we were looking for. The service was great, as well as the financing guy. We were very pleased to find our dream Jeep and have such a pleasant, positive experience. We drove home in our new Rubicon, and couldn't be happier! Buying a vehicle doesn't need to be a bad experience, you just have to know what you want and find the right place to make your purchase.. on that note, Fletcher Jones Toyota was the perfect fit for us read more

Fletcher Jones Toyota of Carson - My husband and I with our new Jeep - Auto Parts & Supplies Near Me - Carson, California

This is ridiculous! 3 years later and the service still sucks. Nobody replied to my text. I had to walk up to the service advisors office. No communication whatsoever. Horrible! I thought it would be quicker on a Monday and it didn't seem like there were many customers waiting either. read more

Tracy Curry is very good and she provides excellent customer service. Tracy explained everything about the process and made things less stressful. Thank you. read more

I would like to thank Tracy Curry (Service Advisor) for her excellent customer service . She answered all of my questions , and was detailed as she explained the service process. Once my car was completed she sent a text message and offered shuttle service , however , I just walked back to the dealership. I will continue to get my vehicle serviced at Fletcher Jones Toyota of Carson read more

Tracy Curry Was absolutely amazing she answered all my questions and she was very professional. I would most definitely requested her again read more

Nate Helwani was great to work with. Our family had an awesome car-buying experience here. Clear communication, no gimmicks, no awkward attempts at upselling. Everything was straightforward and transparent. The facility itself was super clean and nice, and it had a kids' room where our young kids were contained and occupied with the TV while we could finalize the paperwork. Would definitely recommend checking out their inventory and working with them again in the future. read more

Been going here since I was a teenager, even back before all the changes in people and building remodeling. Through the years and to this day; Mike, Tracy and Chris have been amazing! Everything from the communication and customer service is seriously top notch! People complain about trusting the dealership, but you can't go wrong with the quality of work these folks do for you and other customers, especially when they all had to adapt during the COVID era as well! Nowadays, they take video of what is actually wrong with your vehicle and email it or text it straight to you! They have appointments for people who want to schedule ahead of time and/or they have their regular drive in/walk in options as well. Their waiting lobby is so damn cool because sometimes they have vending and free snacks like donuts and coffee, cappuccino and espresso for you while you wait. There's a ton of comfortable seating, electrical outlets for charging your phones, flatscreen TVs to watch something all while you're waiting for your vehicle! This particular Toyota Dealership has been basically a part of my childhood and they treat me and others like family. Thank you to EVERYONE new, older and retired for the decades of kick ass work! Seriously... Legendary work that stands out & gives others reasons to stick with Toyota! read more

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Mrs.Tracy is so amazing. She makes you feel welcome, she knows her stuff. Informative overall a sweet well rounded lady. Service was quick & fast. read more

What a great experience. For those like me that hate dealerships for their reputation of being shady and pushy, you won't find that here. We had the best car buying experience we have ever had at Fletcher Jones Toyota in Carson. Joel Alarconibarra, our sales representative was amazing. He was so professional and courteous. We had a price negotiated before we arrived and the vehicle was ready for us. All we had to do was finalize the paperwork, review everything, sign. There were no pushy add ons, no shady behavior, just straight professionals doing a great job. The whole staff shows up in suits full of confidence and it's obvious why they lead the industry. Their high standards are obvious. After we made the purchase, Joel walked us through the features on the vehicle, which he knew everything about. Then we went to the finance office and worked with Jonathan Valadez. Another tue professional. Zero pressure. Everything explained and up front. No shadiness. If you want the best car buying experience with the absolute best prices, had over to Fletcher Jones Toyota. They will take care of you. read more

Fletcher Jones Toyota of Carson - Auto Parts & Supplies Near Me - Carson, California

I'm just leaving Fletcher Jones now, for my scheduled maintenance visit. Beyond satisfied with my service visit. I was able to be supported by my advisor, Alex Campos. I always prefer dealing with him. Professional, always provides me with the Intel on my eta of service needed. And just makes the experience pleasurable! It doesn't hurt the dealership got a full face-lift in the past year or so. Flat screen multiple televisions throughout the waiting lounge. Plush chairs, bottled water, vending machines to choose snacks from. Even private waiting rooms with comfy chairs and tables. So whenever I go, Alex knows I go in my (office) and I can have my laptop, phone and chill while my car is getting serviced. Do yourself a favor, Fletcher Jones Toyota of Carson see them. Alex Campos top notch advisor! read more

I had another great visit with Tracy for my 10K service. I ended up staying in the office for most of the day to wait for my repairs and got to work in one of the small conference rooms -- shout out to Tracy for showing that area to me as I've visited many times before and always just worked in the open, public area. It was perfect for me to complete my meetings. I always feel cared for by Tracy and I'm so happy I found a great service advisor I'll be seeing every time! read more

By far this is the easiest and the smoothest sailing car buying experience. I came in and was greeted by staff that I did not even feel any pressure. Moe who was the car salesman I dealt with was very accommodating. And again , you wont fee that he is pressuring me of buying a car from them. I ended up getting a 2025 Toyota RAV4. David and Jyse gave me very good car deal i cannot resist ... negotiation was easy especially I have a trade in.. which they gave me a very fair trade in price ...The Toyota deal is insane... and I am super happy with my new ride! I definitely recommend Fletcher Jones Toyota of Carson if you want a positive car buying experience. read more

Fletcher Jones Toyota of Carson - 2025 Toyota RAV4 HEV AWD - Auto Parts & Supplies Near Me - Carson, California

I had a horrible experience at Fletcher Jones Toyota. My Toyota Mirai was dropped off by the ToyotaCare roadside assistance team Sunday night due to a rear flat tire. This morning, I came in to provide the keys and was immediately told by the service representative that they "do not service Mirais" because they supposedly had issues with them in the past. I explained that this was only for a tire replacement, yet he didn't even attempt to offer any options, assistance, or solutions. To make matters worse, there was no manager available because it was early in the morning, leaving me completely stuck without any help. I have never been to a dealership that refuses to service its own Toyota vehicle, especially for something as basic as a flat tire. Very disappointing customer service and a terrible experience overall. read more

Fletcher Jones Toyota of Carson - Auto Parts & Supplies Near Me - Carson, California

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My last visit for an oil change was the best. Ikr? Who says that. Tracy Curry was my service advisor and made me feel like a person who needed their Tacoma serviced. No pressure to "add" services, or those threats that if you don't do this now, etc... Toyota is a reliable company and that's why I bought my Tacoma. I told her I knew already that new tires are in the near future, and if they had any sales, to please lmk. She said "absolutely". Mind you, I had no appointment, she took me in and I was out in an hour. As I was driving home, a service light came on, that was new. I immediately returned, it's almost closing time for them. Tracy came out and called Daniel Brice (her lead tech) and he offered to take it back to examine the truck. I went back in the lounge, within 30 minutes my truck was ready. Daniel said there was loose wiring that was sending a false warning, he fixed it, and said sorry. These things happen but nothing is damaged, and I'm ready to go now! I was in awe and truly grateful. All this with smiles, and great demeanors. I didn't sense any negative gestures or sighs being it's almost 6pm. I was beyond grateful, and though my truck was serviced in February of this year (I've been meaning to write this) a shout out to Tracy and Daniel, and know I didn't forget! Fletcher Jones Toyota of Carson is blessed to have these 2 amazing employees! read more

Fletcher Jones Toyota of Carson - My gorgeous 2017 Toyota Tacoma! - Auto Parts & Supplies Near Me - Carson, California

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Carson Toyota Absolutely fantastic experience buying a car at Fletcher Jones Carson Toyota. Walked in and was greeted by Isaac. Isaac assisted in showing me the options to reserve a new car. He was profesional and patient. When it came time to purchase the car, Isaac walked me throughout the process. I was never pressured by him, and was always treated with respect. Thank you Isaac for making this car buying experience so smooth and stress-free. read more

Huge upgrade, thank you Catherine! If you're coming for the Memorial Day sale, they said that once you get there you have to show them the promo. So just a heads up! read more

Fletcher Jones Toyota of Carson - Upgraded to the 2026 grand highlander AWD hybrid - Auto Parts & Supplies Near Me - Carson, California

Issac Kassis was a great help in purchasing my first car! He was very kind, not pushy, and extremely helpful in making my decision. I highly recommend requesting Issac if you are looking for someone to help you find your next car! read more

Keonna Bowlen was an amazing advisor. She was extremely patient and helpful. She was able to help us obtain a deal that was affordable for our family. We will use her again for sure. Thank you keonna. read more

Horrible went in to take a look at this Mercedes before my appointment these guys are very unprofessional , no consideration for courtesy just wanting to make a sale, 0/10 would not recommend. read more

This is a very (years) long overdue review, but after purchasing a car recently from Mazda of Orange it made me realize how great this Fletcher Jones location is. I had bought two cars previously from this location and the only reason I didn't go back for my newest purchase is because I moved a little further away and because I wanted a very specific car. Anyways, first off this dealership is very transparent in their pricing. What you see online is what you're getting, no pressured or required add ons. Second, we realized there was an issue with our key fob after we left with the second car we bought from them and they were very timely in resolving it and purchasing us a new one. One of our sales guy was named Moe, that I remember because he was so great. The other was too but I can't recall his name unfortunately. After being pressured and going through shady sales practices at Mazda, then inconveniently having to go back days later to sign missed paperwork on their end, then two months later getting my car repossessed (stolen) out of my driveway because Mazda purchased a car that didn't have a clean title, then them not prioritizing it and me having to resolve it myself I 100% will come back to Fletcher Jones in the future. I'm sorry for ever straying, I'll drive the extra distance and wait for my desired car to ensure I get the experience I had here from now on. read more

Ms. Tracy was so kind & a huge help. No issues. Was out before the estimated time. Great customer service.

Came to this dealership a little worried, thinking I wouldn't get helped and they would just want me to buy. I was wrong! Issac Kassis was my sales consultant and he was extreme kind and helpful as well as patient since I couldn't make up my mind. He did his best to accommodate to my needs and what I could afford! I definitely recommend him, simply the best I've dealt with! Thank you Issac I greatly appreciate you!! read more

Fletcher Jones Toyota of Carson - Auto Parts & Supplies Near Me - Carson, California

Jose Giron is the guy you need on your side. I got a new Camry XSE and great deal. Good money for my trade too. Go Jose! read more

Fletcher Jones Toyota of Carson - Auto Parts & Supplies Near Me - Carson, California

From the start JOSE GIRON made this experience so easy. From helping us with getting the exact vehicle we wanted, to showing us multiple payment options, helping us with setting up our new vehicle. The customer service we experienced was EXCELLENT. Not only from him but the finance manager XAVIER LOPEZ as well. Made this a purchase that felt right from start to finish. I strongly recommend asking for JOSE GIRON when looking to purchase at Carson Toyota! read more

Fletcher Jones Toyota of Carson - Our final photo - Auto Parts & Supplies Near Me - Carson, California

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Had a pleasure of working with Jesse Gutierrez getting my car checked out. He was very detailed with what needs to be done, and overall very helpful. Don't hesitate to take your car here read more

Had to update my review and deduct some credibility because come to find out the sales manager lied to me. We agreed on 38k out the door for a basic Camry Hybrid and way later as I reviewed the contract they snuck in an extra $4k. I tried calling the finance mabager several times but he never calls back and is never available. I guesa I'm going to have to email the C-Suite about the matter. I'm not paying an extra $4k when we agreed on something less. P.S. Last I heard the giu that helped me is no longer with them. I already know this could be a challenging undertaking. Wish me luck! read more

I would recommend coming here if you have a newer Toyota cuz they're mechanics understand how the vehicles work and what needs to be done. But that is my opinion?. Yes, the service takes a while like at any other location or dealer but I feel at ease. read more

Fletcher Jones Toyota of Carson - Auto Parts & Supplies Near Me - Carson, California

Fletcher Jones Toyota turned an absolute deplorable situation into an extremely smooth transaction. Sarah and her team reached out to see if they could earn my business. After we discussed what I wanted they went above and beyond to get me the vehicle I had originally chose. I was skeptical but decided what do I have to lose! If this doesn't come to fruition I'll just go buy anything but a Toyota! Fletcher Jones Toyota and Sarah came through and honored everything we agreed upon. My salesperson, Alan Martinez was calm professional and very apologetic. I am a satisfied customer alas! read more

Fletcher Jones Toyota of Carson - Isn't Damita Jo gorgeous!?!? - Auto Parts & Supplies Near Me - Carson, California

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Nahed gave me the best possible experience buying my new car today. He was welcoming, informative, and made me feel comfortable, not pressure. Completely different experience than my previous visit to a different dealership. I feel confident in my purchase and am so excited about my new ride! Thank you Nahed! read more

Fletcher Jones Toyota of Carson - Auto Parts & Supplies Near Me - Carson, California

I am here to thank Tracy helped me yesterday when my car need emergency service. My car engine light came out suddenly, I need to drive to the nearest Toyota station. I found Fletcher Jones Toyota. I drove in and asked for help. It was late afternoon but Tracy still willing to help me to get rid of the issue. read more

Our experience was an awesome and smooth one. Issac Kassis was so awesome and helpful. He made the purchase of our brand new Toyota tundra amazing. Thanks Issac. read more

My husband and I received excellent service. Catherine went above and beyond to help me with my car purchase and made the process easy and comfortable. Great customer service, professionalism, and communication from beginning to end. Highly recommend! read more

The staff and management was amazing here.Had my first big purchase special thanks to David, Xavier, and Catherine. This is the place to go! Professional and smooth delivery. read more

Issac Kassis my sales consultant was very helpful during the entire process of purchasing my new 2026 Sienna. He worked with the budget I had. He wasn't pushy at all. I'm very happy he was able to find me my car. read more

From the moment I walked in Mo was just AMAZING and welcoming! Mo not only helped me find my perfect new car but he had such patience with my indecisiveness and made sure I got exactly what I wanted and needed! He made everything so special by even going to pick up my car at a different dealership! Thank you SO MUCH Mo for making my experience so AMAZING and doing all the turns you had to so my purchase would be special! I can't thank Mo, Herson, and the Whole team there enough for everything they did. If you are looking to purchase a car GO TO FLETCHER JONES and look for Mo! You won't regret it :D read more

Fletcher Jones Toyota of Carson - New Car - Auto Parts & Supplies Near Me - Carson, California