The sales team at Hyundai Carson are truly incredible people. From Diego, the sales consultant who stayed in touch with me throughout the process, to Erick Ortega, another sales consultant who made sure I was comfortable and had everything I needed when I arrived, the experience was outstanding. And a special thanks to Oscar Perez, the Finance Director, who worked his magic to get me into a vehicle -- and to my surprise, it ended up being a 2021 model. These gentlemen are fantastic, courteous, and fair. If you're having trouble getting into a vehicle, I highly recommend visiting them. Ask for Diego, Erick Ortega, or Oscar Perez. They will definitely take care of you. Just tell them Eugene Wright sent you. read more

I don't leave reviews often -- but this experience demanded one. Hyundai Carson kept my vehicle for over a week and never once called me with an update. I called daily, sometimes multiple times, and was either ignored or promised a callback that never came. I eventually had to borrow my wife's car and show up unannounced just to get a straight answer from Daniel, the service manager. My car was not washed as promised. I was charged over $700 with no acknowledgment of the poor experience. The service recommendations included repairs on components I had replaced less than a year ago -- and the technician's own video contradicted the written estimate, which raises serious questions about the integrity of the recommendations. To top it off, I received a text afterward asking me to give a "10/10" on this survey. I'm giving zeros wherever I can. I am a patient person. It takes a lot to push me to this point. This dealership managed it without breaking a sweat. Avoid Hyundai Carson. You deserve to be treated like a customer -- not a transaction read more

Hyundai Carson - Car Dealers Near Me - Carson, California

Do not come here. I am not being hyperbolic when I say this is the worst treatment I have ever received from a dealership. If there were ever a dealership that fit the stereotype of "used car salesmanship," this would be it. They bait-and-switch. On February 21, I negotiated a lease deal for a 2026 Hyundai Ioniq 5 Limited in person with another dealership. When it came time to sign the paperwork, that dealership had sold the color I wanted. So, immediately afterward, I contacted Hyundai Carson and one other dealership to see if either would match the agreed-upon deal. I spoke directly with the sales manager at Hyundai Carson, Niles, who told me he would work on the numbers. I then received a text message from the dealership confirming that they had spoken with the manager and that the deal would be matched, stating that "it is doable". I was explicitly told that if I came in that day or the next morning, they would honor the deal. I called back and received a second verbal confirmation. Based on those assurances, I left a personal appointment and drove over an hour to the dealership. When I arrived, Niles had already left. The salesperson assigned to me then presented a deal that was $80 more per month than what had been confirmed in writing. I calmly explained that this felt like a bait‑and‑switch and that it was not an appropriate way to treat a customer. The salesperson then told me, verbatim, "You are not a customer because you have not purchased anything yet." At that point, I left. Another dealership later honored the original quote without issue. This was a complete waste of time. Do yourself a favor and go elsewhere. read more

I brought my car to Hyundai Carson over 4 times for the same issue before it was finally fixed. Very frustrating experience overall. The amount of time, repeat visits, and lack of communication made this a disappointing experience. It should not have taken this many visits and this much effort from the customer. read more

This is a cool location. I took my car in without an appointment, early morning. Got the oil change with a couple of new filters. I was there an hour or so maybe two hours. The employees were nice and seemed to be happy. Fresh popcorn was made and vending machines were working. I was glad I didn't have to stay all morning even though I showed up without an appointment. Yay. read more

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STAY AWAY!! Dealers were very unhelpful and will try to talk circles around you. They also sold me a car with issues--none of which were mentioned at the dealership. They also LIED about agreeing to pay for maintenance on the car for a year. When you call them, they will say they'll call/email you back, but that's another lie. They're hoping you get lazy/forgetful so they can continue practicing their predatory business tactics. read more

I would like to make a shout out to Alex at Carson Hyundai. He was very professional and was able to get us a great deal on a new 2026 Hyundai Palisade for my wife. He was able to work with us and he made our experience at Carson Hyundai a great one and stress free. He's very friendly and is willing to work with you if you work with him as well. So Thank You Alex for providing great customer service and professionalism!! read more

I went to get my antenna fix cause it got ripped off at the car wash and my blind spots weren't working. DANIEL AGUILAR made sure I got everything fixed and a great price. Awesome service . read more

Had an appointment here over the weekend, hoping to buy a little mini cooper I saw on their website. Our salesman Diego was great, but the finance person made us feel unwelcome and unwanted. He was so unhelpful that we ended up going to a different dealership that same day and bought a car there. Would not recommend. read more

Amazing staff . I went to another Hyundai they said I had to to make an appointment for 1 week later. Carson Hyundai took me in the same day. Turns it was not a big problem they got me back on the road same day and was able to to continue my vacation read more

PUT YOUR CUSTOMER FIRST!!! I chose this location because of a coupon they sent me for an oil change for $39.77 but ended up paying $58.67, close to an additional $19.00 and didn't let me know until they finished over 3 hours later. They also claimed I had an open safety recall open but I showed them paperwork from my last visit that said it was completed last year. So now I don't know who is the liar. Next once the car was ready, they parked my car in the lot, handed me my keys and I had to go look for it. There are a lot of nice and helpful people and a lot of socializers at this location. So while we are waiting for our vehicles, they are eating, talking, laughing and smoking outside. This is one of the most unprofessional dealerships I have ever been too. I WILL NEVER GO BACK TO THIS LOCATION!!! read more

I purchased a 2025 Hyundai Kona SEL at Hyundai Carson and had the pleasure of working with Mike, Josh, and Vincent. Mike was wonderful, discussing the cost of the car, offering any deals and discounts available to make the sale happen while keeping it affordable. He also went above and beyond to make sure everything in the car was to my liking before driving off with my new baby. Josh was very knowledgeable, showing me the different features the vehicle had to offer and answering any questions I had. Vincent made the contract signing process easy and painless. He explained things in detail and answered any clarifying questions I had. An overall wonderful experience! Thank you so much Hyundai Carson for getting me into my dream car! read more

Hyundai Carson - 2025 Hyundai Kona SEL - Car Dealers Near Me - Carson, California

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Avoid Hyundai at All Costs - Horrendous Customer Experience We leased a 2024 Hyundai Ioniq 5 because it was supposed to be reliable and backed by Hyundai's "great customer service." Instead, it has been a nightmare. The 12V battery is defective, confirmed by Hyundai's own roadside assistance test reading: "BAD & REPLACE... This battery has reached its end of life. Immediate replacement is advised... Battery fails to meet industry standards." You'd think this would be simple - replace the battery under warranty. Instead, Hyundai has done everything but fix it. Hyundai Carson couldn't be reached for days. Phone lines were down with no notice online. Their chat support gave us a non-working phone number and cut us off. We tried calling another dealer, Hyundai Torrance, who told us flat-out, "there's nothing [they] can do" because we didn't lease from them. We tried contacting Hyundai Corporate, who took nearly a week just to get us a service appointment, during which time we were stranded multiple times. We were also specifically instructed to just keep calling roadside assistance for jumps. When we finally got into Hyundai Carson, we sat there for over 5 hours. No loaner. No rental. We showed them the failed battery test. Their response? Recharge the battery, test it immediately after, claim it was "fine," and send us home. The rep even admitted the battery was "barely above the threshold for failure" -- immediately after recharging. Still, no replacement. Hyundai also told us on the phone that a component has to fail two diagnostic tests before they'll replace it. When we asked for this in writing, they sent us an unrelated warranty clause about vehicle buybacks that had nothing to do with it. Meanwhile, the car keeps failing in dangerous, disruptive ways: Stranded at night in a parking lot with our kids. Battery died at school pick-up -- had to take a $75 Lyft just to get our children. After charging overnight, the car started but refused to shift into gear -- scrambling to get kids to school. My wife stranded at a dentist appointment, forced to jump the car in a parking lot to get home. Safety sensors malfunctioned while parallel parking with my wife and kids inside -- the car slammed on the brakes for no reason and locked until restarted, causing a traffic jam. Dead battery also prevented us from locking/unlocking the car or even opening the charging door. On another day, we had to jump the car twice just to manage school pick-up and back-to-school night. We even sent Hyundai a second failed diagnostic test from their own roadside assistance. Still, corporate refuses to commit to replacing the battery, offering only conditional "if/then" statements: If the dealer agrees it's warrantable, then maybe towing, rental, or costs will be reimbursed. The issue is that Hyundai has already acted in bad faith by refusing a genuine warranty repair, and we can't keep running to the dealership without alternate transportation at the risk that Hyundai will pull the same bad faith garbage. This is our only vehicle. We're a family with kids and busy lives. Instead of honoring their obligations, Hyundai has treated our time as disposable and our safety as irrelevant -- all over a basic 12V battery. We have spent thousands on this lease, and Hyundai has given us nothing but wasted time, repeated failures, and outright misrepresentations. Bottom line: Hyundai has breached its promises, its warranty, and our trust. This is the worst customer experience we've ever had, and we will be pursuing legal remedies. read more

Disappointing Experience - Bait and Switch Tactics I recently had a frustrating experience with Carson Hyundai that I feel potential customers should be aware of. I live about an hour away and had been seriously considering a 2024 Hyundai Palisade they had listed at $38,998 on CarGurus. I reached out and spoke with Mike, who was initially helpful. I was completely transparent with him--letting him know I had a deposit on another Palisade and that I'd already been to several dealerships. I told him upfront that I was not interested in any dealer add-ons. Mike assured me that they could remove any of those if needed. We scheduled an appointment for a cold Sunday evening, and I made the long drive with my two young kids to see the vehicle. The Palisade looked great, the test drive went smoothly, and I was happy with the advertised price. When we sat down to talk numbers, I didn't even try to negotiate lower--I was ready to close. Then came the surprise: nearly $5,000 in mandatory dealer add-ons. These included a $699 3M protection package, $799 battery protection, $1,499 SWDS security system, and $1,499 for Allstate paint and fabric protection. I asked to remove them, especially since Mike had promised that was possible. The response? Since the vehicle was "priced so low," they had to make it up with these extras. In other words, they would not remove a single add-on, despite what I was told. Trying to compromise, I offered to keep two of the add-ons if they could bring the total down to $2,000. The manager flat-out refused and said "no deal." So after all the time, gas, and effort--plus bringing my kids along--I had to walk away empty-handed because of classic bait-and-switch tactics. The kicker? Just a few days later, I received a call from Jerry, their Internet Sales Manager, offering the add-ons for the $2,000 I had originally proposed. But by then, it was too late--I had already bought a 2024 Hyundai Palisade from AutoNation Hyundai Valencia without any of the dealer games or extra fees. To top it all off, I noticed that Carson Hyundai has since raised the price of the vehicle to $40,998, likely to give themselves more "wiggle room" for negotiations while still forcing those same inflated add-ons. If you're looking for an honest, transparent buying experience, I would highly recommend steering clear of Carson Hyundai. It's a shame they don't honor their word, especially when families like mine are making serious buying decisions based on what they're told over the phone. Be cautious and don't fall for the low-price bait! Instead, buy from AutoNation Hyundai Valencia and ask for Roger! He made the process smooth, honest, and stress-free. read more

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This dealership delivered a "brand new" car to me only to find out after so many hiccups and money for repairs etc etc that it was a lemon. Someone at this dealership did work on the car without ever recording or disclosing it to me. Mt journey with corporate after finding this out has been just as disappointing as Carson. I am on a mission to right this wrong that has inconvenienced me and my family for over 3 months. #fuckhyundaicarson #fuckhyundai read more

Shady dealership! If you can find the car you want somewhere else...consider it. I have been in the process of looking for a car for a few months now, looking for a low mileage (below 100k), inexpensive small SUV for a family member. Not easy to find, but now I have one more thing to consider shady, bait and switch dealerships. I picked this dealership because they had the car and the price i was looking for... Once I got there I walked up to the dirt covered cars (to be fair, construction next door) and lot with no sales people around to greet...OK, maybe now pressure. Now let's find the car. Finally find it after searching the whole lot. As I am there circling the car prepared to pounce... 2 younger guys pull up in one of the other used cars with bags of fast food and they greet me with a proper, "Sup?"..felt like I was at a 80's high school hool parking lot in a bad movie. Then they walked off. Thought maybe they would come back after the embarrassment of jumping out of a used car with greasy bags...whelp, so much for that. Walk into the building a couple minutes later, majority of the staff and sales partying in the what I assumed to be the finance bullpen eating the grease burgers and shooting craps...from what it looked like. I stood there waited see if any unoccupied sales people would look up. Finally an older guy lifts his head from his phone to ask if he could help and if I needed anything. Told him I was there to look at a car, but if everyone was too busy...I could come back at a more convenient time for the dealership . He told me they are "no pressure and not sharks" is why they ignored me...OK Checked out the car...inside, muddy footprints on the plastic protector for the mats, stains on the liner, dirt/ dust finger prints, used and unused napkins, and half drank water bottle. I asked why it was so dirty inside and not like the pictures (I understood the construction dust outside). His response, "must have been a loaner" ‍. Obviously, this car was the previous day's lunch runner. We debated why it was clean or not...couldn't handle the excuse coming from the kindergarten mentality (felt like I accused him of eating chocolate and he was denying it as he had chocolate all over his face and hands). Finally asked him, can I just buy this car at the online price, he answer "probably not". He had to ask his sales manager. He told me to look at window sticker, missing, was ripped off and was one of the things I thought was the dirty napkins. Then he said look at the car next to it. "The dealer options, is added and mandatory to pay for..." Another $5000 for alarm system, dealership something ($1499 each), something for $499 , and something for $750...( ok, just $4200-ish). I asked why, these were all useless things to me, then he said "we all do this, all dealerships add these things," "is this your first time looking for a car?" "What you never bought a car...?" This guy was lucky i wasn't "stuff him in the trunk" mood . I just turned and said thanks, and left... hopefully they make enough not sell8ngvcars at this dealership if this is how they treat people. This guy had no idea, how long i was looking for a car and was just ready to buy this one...oh well. Someone just had to be a smartass. read more

Hyundai is a joke. They say they have this fabulous warranty program but make it next to impossible to get an oil change. And that's all they cover. They don't offer a shuttle so you have to sit and wait. The Carson location is under construction and miserable. It was about 90 degrees in their waiting room. The TV was so loud I couldn't even work to use the time. There are no bathrooms. There was no one there and they made a point to take as long as they could because I commented I've Never owned a car that didn't provide a loaner or a shuttle. 0/10. Would never buy or lease a Hyundai again.. which is a shame because I like the car. They lied about Sooooooo much when I signed. read more

Not a good visit on July 27, 2025. We have been looking for an ev car for a couple weeks now. Then we came across the nationwide deal from Hyundai. Searched around San Diego and Los Angeles, and we found a dealership that was willing to work with us(supposedly). This dealership is the Hyundai in Carson. Text messages between my brother-in-law, Darlene, & Juan, a "sales manager", happened and did a handshake deal thru text and call. Images attached. $2000 downpayment and $279/month + taxes for the Ioniq 9 SE in gray. Me and my family were excited. This was on July 26. We agreed to meet with Juan on the morning of July 27, since we're coming from Oceanside and we wouldn't make it there before their closing time. We got there at 9:55am on Sunday, July 27 and we were greeted nicely by Josh. He was really nice. While waiting for Juan, we did another test drive. When we came back, we finally met with Juan. However, this is when it started to go downhill as far as our experience went. We confirmed to him again the deal that he and my brother-in-law had agreed to, and he still said "Yup!". When he brought the paperwork, it didn't reflect at all what was discussed. The pricing jumped to $468/month. The pricing was not based on the $279 anymore, which was what made us drive all the way from San Diego. We explained to him that this was not what we had talked about, so he went back to what I assume is the sales room, and he later came back with another quote. It's now at $425/month, still not even close to what was the deal that made us drive 1 hour and half for it. It looked like they were adding fees into the pricing. So we asked for Juan's manager, and Shawn(or Sean) came out. We tried to discuss with him the situation, but he kept denying it. At the end of all this, we were told to go "Fuck Off". Juan was a witness to it too. Upper management needs to look into how they operate this dealership. You can even see from other reviews before me of almost similar negative experience. read more

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Oscar is a really cool and a handsome man! He helped me out perfectly and exactly knew what I wanted for the whole finance process. Everything was straightforward. read more

Based on other reviews. Bait and switchy. Learn about "money factor" on a lease. Drove all the way from LA. The quote for the lease wasn't anywhere near what they said over text. I'm now paying $200 more to finance per month, guess it's the name of the game. Nice sales people (they gotta be nice or they won't sell cars), but very very bait and switchy. But at least we sorted the deal out. Kind of. Just not the deal we were offered or wanted. Eh. Got an Elantra N with no add ons and no mark up. But drove over an hour for LA, they claimed they had a better deal than anyone else but that's not the case. Get educated on "money factor" which is APR but for a lease. They charged more for money factor which would have had the residual be way more $$$$ to pay off if I wanted to buy the car after the lease. They raised it up way past tier 1 credit and we didn't take the car off the lot and had to rewrite and finance the deal but the were cooperative but bait and switchy-ish. Salesman was nice. They didn't have all the colors they claimed they had either. Overall it was okay but don't ever sign anything without money factor spelled out and checking residual on a lease. It wasn't pleasant to realize we've been had and wanted to redo the deal. 2 stars for just being slimy. read more

A big thank you to alexis and oscar! They made the process very easy and very fast! Super friendly and welcoming when it comes to customer service...i'll definitely be referring as many people as i can this is such a great lot with amazing options. read more

I purchased a vehicle from Hyundai Carson less than 30 days ago, and it's already having serious issues. Warning lights started popping up almost immediately, prompting me to have the vehicle inspected. It turns out there are multiple expensive problems that should never have been overlooked -- or hidden -- in a sale. What's worse? When I brought the car back to the dealership, I was told (by their own staff) that the vehicle was traded in by one of their own employees, who knew about the problems and expected the car to be sent to auction. Instead, the dealership sold it to me -- a regular customer -- with no disclosure or warning. After letting general manager (Sean Gibson) know about the service manager (Andres) denying knowledge of the cars condition, customer service went from bad to worse. This is not just poor business practice. It's deceptive, unethical, and deeply disappointing. A dealership should never knowingly sell a defective vehicle, especially one with a known history of issues -- and definitely not when that knowledge comes from within their own team. I trusted this dealership to stand behind what they sell, but clearly that trust was misplaced. If you're considering buying a car here, think twice -- and get everything independently inspected before you sign anything. read more

Have been here less than handle of times since Covid because I needed to get my car serviced for oil change etc and it's close by my house so it's easy to drop in when I need to during the day especially since I work from home I just bring my laptop to continue working The customer service has always been great and friendly The place is clean from the waiting area to the bathroom Their coffee making machine is Starbucks and there's plenty of places to sit from single seaters to tables Length of service wait time always depends on when you go... average is 2-3 hours really but that's how it is most dealerships honestly But yeah always have had good experiences and never have had bad experiences. read more

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I've tried making a deal with them, was always cordial, and extended every courtesy I could. Two individuals I worked with attempted and resorted to personal attacks of character. This was also coming from a person with a managerial role. I've been in the customer/client service business and seeing their work ethics, it is a poor reflection of Hyundai Carson. I hope they do some self-reflection and better themselves. Not only did they lose a customer, but they lost potential service revenue and referrals. I'm curious if and how they would respond to this review. It would be a great testament to how their upper management work and think. I gave them two stars to be nice and because maybe I just caught the two bad apples and they had an off day. read more

the whole team was the best but yesenia was even better!!!!she pushed her team to get me the car i wanted at a waaay lower rate and better terms. she was patient kind and didn't care how long it took her to do it. she made sure they washed and detailed it and went to the gas station and filled it up passed full. she was not letting me go unhappy & car-less. her customer service was nothing short of great . she was the best ever. i would recommend everyone to go visit her asap read more

DO NOT BUY OT LEASE ANYTHING FROM THIS HORRIBLE PLACE. Lies, deceit, misleading promises and pure incompetence is what you can EXPECT from this dealership. They will lie and do pretty much anything to get you into the cars that they want to unload, not what you, the customer, wants or needs. Had the worst experience of my life with these dreadful people, had to be towed twice because of the pure incompetence of the lame-ass salesman they forced on me. Now he is fired, yeah of course he is, once I exposed how ridiculously BAD he was at his job, not telling me even a FRACTION of what I needed to know. SO bait and switchy tactics because they KNEW I did not want the car they were trying to push on me, I did not want to pay the amount they were telling me that I would have to pay. No one listens to you and after three hours of high pressure and coercion, you are beaten down and just want to leave with something to show for it. After all the issues within the first ten days I just wanted out of the lease and my original car returned but they refused, even though they FIRED the shitty salesman I had and agreed with me about the total MESS this guy had made, it didn't matter to anyone there. I tried to go to corporate, and I see now that it is obvious WHERE they get their deceitful practices and corrupt culture, because they could have cared LESS about the total disaster I was living with. I was a Hyundai person up until this all happened and this will be the last one I ever own or lease. I am disgusted and fed up and paying way too much, just like I TOLD THEM a thousand times would NOT work for me. read more

Had the best car buying experience I've ever had at this dealership. Michael Johnston was helping me and I couldn't be more pleased with his patience and how informative he was, he made this process a breeze! Definitely grateful he was the rep who helped me through what I thought would be a nightmare of an experience. Hopefully I don't need another car again anytime soon but if I do I would definitely go back to this dealership and hope to work with him again. read more

I like the effort some team members put in to make sure I got approved for my car. I dislike how there was not transparency about the car, when I test drove it I loved it Its a really nice looking Camaro, I was told by Kevin that yes it was in an accident (but) all the parts are original, and it showed it was towed on the car fax but thats because of a ticket or something. I took the car, and it started misfiring the month after i got it. The suspension was all busted up. It had these codes popping up on my dash left and right it was crazy. I got it inspected at a Chevy dealership not Hyundai (thats a whole other story) The service guys at Chevy told me that the car Was ruined from the day I bought it. It looked like junk parts under the car. I trusted what the chevy guys had to say since they didn't offer repairs, parts etc they just showed genuine concern about my car. They showed me the said parts that looked "banged up" and yea they were right. To put it short, I was unhappy that I was taken advantage of. It was so clean on the inside , we took a look under the hood and it looked good. I guess we should have looked UNDER the car. Im hoping I'm able to switch this car for a different one and one that isn't a lemon. Im not sure how they did it but the car looked and felt good the day I got it and now I'm stuck making high payments on a car that I thought was worth making those high payments for. read more

Hyundai Carson - At least they had complimentary coffee. - Car Dealers Near Me - Carson, California

Purchased the car August 8 and had problems a week later.they said it was a failed O Ring on the drain plug, they gave me an oil change and forgot to fill it back up with oil. Stating the oil filter housing absorbed it. Ive been pushing this review off to see if they reached out to me to make things right. All I get is the run around when I call. Omar a sales associate said I'd have complimentary maintenance but looks like it was a lot of nonsense. Just called and said it wasn't on my package,I should've listened to the reviews and gone elsewhere. Do not purchase a car from this sketchy place. Don't just read yelp reviews just check their BBB rating ,it's pathetic. read more

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I had an Amazing experience here. Everyone went above and beyond to get me in my new beautiful Electra. I love it Soo much! Jerry and Oscar were definitely Angels. I'm very grateful for them helping me in a difficult time, to come out of it and have a fresh start with this beauty. I will be recommending Hyundai in Carson to everyone I know. The whole team is just Amazing and my car could not be more Perfect. I want to thank everyone there for their efforts , kindness and teamwork in pulling off my sweet deal. Thank you Erica Thorpe read more

Hyundai Carson - Car Dealers Near Me - Carson, California

Rosy and oscar are amazing helped me get the car I needed on short notice amazing people !

I want to share an honest review of my used car purchase from Hyundai Carson, which was unfortunately very disappointing. As a woman buying from a dealership for the first time, I was naturally nervous. And, as it turned out, with good reason. To be discussed in this review: Test drive experience, Warranty purchase and refund issues, Romantic advances, Car mechanical issues shortly after purchase, Customer service experience. To preface, I didn't go into the situation blind. I researched extensively beforehand, negotiated the price before my appointment, and secured a tentative loan with my bank. On the day of, the one positive was Rosie, who assisted me during the test drive, helped transfer my belongings to my new car, offered to take pictures, and was genuinely kind and personable -- she made that part of the day pleasant. After the test drive, I did paperwork with salesperson Oscar Perez. He seemed friendly and trustworthy at first, but early on made a questionable joke about the front office staff's education when I pointed out a misspelling of my job title. He said the misspelling made sense because "most probably hadn't even completed high school...just kidding." As we moved through paperwork, Oscar offered an extra warranty (3 years, 36,000 miles for $3,695) and mentioned a 1% lower interest rate on my loan to incentivize me. Although not unusual sales tactics, I later learned the warranty was widely considered overpriced. When I tried to calculate what the monthly payment difference would be on my loan if I got the warranty, Oscar brushed off my questions, implying I was doing the math wrong while assuring me I was getting a good deal. This evasiveness felt shady. I ended up buying the warranty, partly due to my own lack of prior research, but once I realized it wasn't a good value, I cancelled within 30 days, which Oscar processed without resistance. Unfortunately, reimbursement issues persist. Oscar informed me the refund would take 4-6 weeks. It's now been over 8 weeks, and my loan provider said they haven't received a check from the dealership. Meanwhile, I am continuing to accrue interest. I've emailed Oscar twice for updates with no response. During small talk, Oscar shifted to personal topics, asking if I was single and where I lived, which felt inappropriate given the setting. A week after buying the car, he texted me on the number I provided for paperwork (which I hadn't shared personally) to ask me out to dinner. I declined, and he did not press further. Beyond the sales experience, the car itself developed problems early on. I understand used cars won't be perfect, but I expected a thorough inspection to avoid immediate repair costs on a $20k+ vehicle. Within days, the brakes started squeaking constantly. About a week after purchase, after leaving my car unused for a few days, it wouldn't start. Being a hybrid, I manually inserted the key and jump-started it with the car's battery, so at least I didn't have to pay for a tow. I learned this issue is often caused by a low battery in the key fob, which I promptly replaced. Despite this, my car has died two more times after similar short rests. Before my test drive, the dealership mentioned the car was dead when they had went to grab it, but claimed it due to an open trunk, which now seems questionable or uninformed. Customer service also disappointed. A month after purchase, I found my floor mats missing and called the dealership, assuming they forgot to put them back in after detailing it. The person on the phone explained used car sellers often buy their own floor mats and remove them before selling, which might be true, but the original listing was already taken down, so I couldn't verify if mats were included. I asked the contact to check on the mats, and though he said he would call me back, he never did. I caution others to be very vigilant and prepared if considering Hyundai Carson. read more

I got approved to co sign for my mother but she wasn't comfortable with her name being no where on the paperwork (so technically I wasn't co signing the car was simply approved for me) so I came back and tried to trade in my 2017 Volkswagen R-line Passat & they told me I wasn't approved and instead ran my mother who was approved... Obviously they were clearly playing games & then proceeded to make my mother & I feel as if we didn't belong. Then the sales manager made 15 hard inquiries on my credit report & kept running my credit even long after my mother & I were gone. They did that to be spiteful not to see if I may get approved by other lenders. All the staff there was rude & bias & even tried to chastise us for coming back at the exact time they open after being there for hours the previous day and was so called "approved" just to be told by the now agitated sales reps that the approval wasn't yet finalized.. my opinion, they're racist , unprofessional & disrespectful. read more

Stay away from this dealership in Carson. I already own a Hyundai, and I wanted to check out a new one. I stopped by to see what they had, and after I looked at the car, I asked for some numbers--like any normal person would at a dealership. But before they'd even discuss the price, they insisted on running a hard credit check. I told them no, I'd be happy to run it later if I was interested in the deal, but I wanted to see some numbers first. Their response? "No way, we did that before and wasted 2-3 hours structuring an offer and lost a deal because of it." The attitude was absolutely ridiculous. No other dealership I've been to treats people this way. We left right then and there. Don't waste your time with these people--they clearly don't care about earning your business. read more

Rude. Like, obnoxiously rude. Me: "Hey, that sticker price is higher than I'm willing to pay. How much can you bring it down." Them: "Hold right here and I'll check." Five minutes of wasting my time later: "Nope, that's the price." Are you serious?? So I go in and I'm ignored for a while. Finally I need to interrupt their Kabuki Theater "busy acting". And "Nope, that's the price." Okay, I guess I'll leave. (Too bad. I wanted to buy a car. And, I assumed they wanted to sell one.) Once I'm _in my car_(!), with the engine running (!), the guy comes out with an offer. Uh, too late, dude. And ... what kind of way to sell cars is that?! Blech. I felt like I needed a shower after that kind of scummy attitude. (And, honestly, it wasn't a good counter offer. "Such-and-such, plus tax". So ... probably the same price as before anyway.) What can I do? Hopefully encourage you, my fine reader, to just avoid this place. Maybe someone gets an attitude adjustment and decides they want to sell cars. read more

Jerry the best salesman great deal! #Chevy Tahoe‼ definitely recommend new and used cars 2025 read more

Okay...Hyundai Corp/Allen X was useless...!!!I'm guessing that Hyundai's mission focus is to look good on paper-ONLY! My transmission problem is solely on me $$$ and that is "that!" I reached out to a mechanic who has received great reviews on Yelp and upon receipt and testing of my Hyundai Santa Fe determine ..."Mechanic drove ...your car and noticed transmission has hard time shifting forward around 2-3-4 gear, also there is hard push when in reverse. Besides that there are errors code for transmission." Either I picked the wrong Hyundai to purchase my vehicle (that had warranty) or I just fell into that 'middle finger' service/ mechanic at Hyundai Carson and have learned a valuable lesson. Bottom line-"a mistake is only a mistake when you don't learn from it,otherwise it is a lesson"! I learned my lesson well...1 star (NOT but-ya know the needle gotta move)!ZERO rating to Allen x ( corporate) AND Hyundai Carson who gives zero 'focus' to customer service satisfaction and the mission statement! read more

I was very pleased with the work done on my 2013 Hyundai Accent. Service Advisor Javier Garcia exhibited such great customer service. My car was serviced very quickly and l even received a courtesy car wash on my vechicle. I will continue to use this dealership because of how fair they are with their prices and also how honest they are. read more

I leased my car from Carson Hyundai. When my lease ended, I brought the car back to return it. Initially, the staff were polite and asked for my driver's license and registration to proceed with the return. They then asked if I was planning to get a new car. I told them I was not. After that he spoke with his supervisor, they informed me that they couldn't accept my car due to limited parking space. I asked again, "if I get the new car from here, are you going to accept the lease return?" They confirmed they would. This dealership already profited when I leased the car from them, but now they refuse to accept the return, likely because they don't profit from this process i am guessing. This is extremely poor customer service, and I wasted so much time here. I ended up going to South Bay Hyundai, where I had no issues returning the car. If you're considering a Hyundai, avoid Carson Hyundai at all costs. read more

Hyundai Carson sold me a CPO used 2024 Palisade Limited with two tires with low tread (5) and two new replacement tires (tread-9). Two tires were replaced because of low tread (4) but they did not replace the other two tires because the tread was at 5. This is a serious safety hazard. I was not told the older tires had tread that low. I should not have had any concerns with the tread wear since the mileage on the Palisade was 14,300. A car or SUV with such low mileage should not have any tread wear issues. Hyundai Carson refused to help me out with this situation saying it was within their rights to sell a car with low tread (5). I do not recommend this dealership. read more