Had such a pleasant experience buying a Blaze grill from Gas Logs Express. This is a family-owned…read morebusiness and each one of them is an absolute pleasure to work with. Shout out to Kimberly, Gabe, and Chris. Super nice and respectable people--which is not common these days. I met them through a listing on Facebook Marketplace and was so happy I did. They helped me select the perfect grill, delivered, and installed it. The entire process was a seamless experience and I highly recommend them over all competitors in the Austin area--or any online retailer, for that matter. Super pleased with my experience and highly recommend them for all your BBQ grill needs.

We had a great experience purchasing gas logs for our fireplace. They are family owned and very…read morefriendly. They were knowledgeable and answered all our questions. They had many options in the store for us to choose from. The installer was on time, friendly, and explained everything. I'd highly recommend this place.

I have been trying for a couple of years to find a competent and reliable hot tub repair business…read more I accidentally trolled across this place and ended up leaving a voice message requesting contact. 2 days later after numerous texts and phone calls William serviced me hot tub. He was extremely knowledgeable and took time to teach me a lot about my tub. he fixed and was very pleasant to work with. This is the only place I will call from here out ! Thank you William. I always trust a repairman with roughed up calloused hands, that comes from more than answering phones and ordering parts. Bob Travis

Got a great used Jacuzzi at a good price. Friendly service, too. They worked with us to make sure…read morewe got the right tub for our needs, without overspending.

Derrick is hands down the best you could ask for!!! Highly recommend this place!! 5 star customer…read moreservice!

Defiantly would recommend these team of gentleman. They continue to offer extraordinary service. We…read morepurchased a Willis spa and they absolutely had great continued service. Here's some pictures of our little resort.

Bobby was incredibly responsive and provided terrific service at a fair price. With so many other…read morevendors constantly trying to upsell, it's refreshing to deal with the honest and straightforward team at Grill Dirty!

I honestly can't believe Bobby and Grill Dirty don't have tons more 5-star reviews. I found out he…read morehas tons of repeat customers...I guess they just don't want the secret to get out. I initially contacted 3-4 companies about cleaning my built-in grill. It's 12 years old and I know it's never been professionally cleaned in the last 9 years. Bobby had a reputation of being honest and fair with his clients and after talking to him on the phone, I felt it, too. A few days before Bobby was scheduled to come clean my grill, I sent him a video showing him some broken parts and other issues. We talked on the phone about what needed to be fixed before he could clean the grill. He didn't tell me I needed to replace "all" the briquettes. Only the ones that were damaged. My igniters weren't working either. He recommended the repairs because he felt the grill was still salvageable. A comparable new grill would be VERY expensive. I'm all for fixing this and giving it new life. In the end, I spent $250 on the grill cleaning and $750 on ALL the parts plus labor. My grill looks and works fantastic!! My husband is so thrilled! A new grill costs $9k and I got mine for $1k. Hopefully next time I call Bobby, it's just for the cleaning again. I highly, HIGHLY recommend Grill Dirty for cleaning and repair services!!

Custom vertical firewood rack. Top quality products and Organization to work with! Eric walked us…read morethrough exactly what we wanted and produced exactly what was needed for our project.

I ordered my custom 1/4 cord firewood rack just from seeing pictures on their website. I am 100%…read moresatisfied! So much better than a store bought, screw together rack. Love the detailed deer head logo design with my last name carved into it. After my friends saw mine, they are ordering for themselves now. Great product at a great value paired with excellent customer service.

Went by today to check out a particular brand of refrigerator. I had previously worked by phone…read morelast week with Ryan and found him to be most responsive. Literally he returned my call within 3 minutes. Today was his day off, but I told him I would be in the area and he said it was fine to go by and take a look so I did. I went in and I acknowledged the staff without them acknowledging me at all. It's a really small showroom, not a megastore. I found the two models I was looking for quickly on my own and took pictures and measurements of each. I then walked around the showroom looking for more models but also half expecting someone to approach. That's when it got really weird. No one approached me at all. I literally left with no human interaction. There were employees in the store and there were a couple of customers. It seemed that there was more of a coffee klatch going on than actual business. So other than for appliance pictures and measurements and a couple of pieces of candy from their candy dish, I didn't get much out of the experience. Something else to mention. It's not clear whether this business is Ferguson or Harway. The building sign says Harway but the reserved parking signs say Ferguson. Is Harway a Ferguson company or is Ferguson a Harway company? There's only one business at this address but it seems to be having an identity crisis. (Update: Ferguson acquired Harway in January 2024, but, as of this writing in late March 2025, still hasn't rebranded anything other than the parking signs out front). Sorry, Ryan. You seemed awesome but your team members totally let you down today. I definitely see no value in spending money at what I thought was a local business that has been bought out by a national company and doesn't have anyone willing to help you when you walk in presale.

It was a long process but it was all worth the wait and the customer service, personalized service…read moreI received from Harway was second to none! I recently moved to Texas to build a dream home and decided to splurge on all the appliances. The builders I worked with suggested a big name appliance company here in Austin but they were incredibly difficult to deal with. Although I was going to spend more than $50k in appliances, the person at Ferguson would never return emails or phone calls. I was interested in the Wolf/Sub Zero lines and Harway came up as an authorized dealer so I decided to give them a try. My initial contact was with Dustin who was incredibly helpful from the first time we spoke all the way through delivery and installation. I had a general idea of the different appliances I wanted and Dustin was incredibly helpful making sure I picked out all the items I wanted. Their prices were essentially the same as the other appliance store, but the customer service at Harway is unparalleled. When I would call, Dustin would answer immediately or call back within minutes if he couldn't get to the phone. He always responded to emails in a very timely manner and for every concern or issue I had, he managed it flawlessly. Because of the backlog going on with just about everything, I went and ordered all of my appliances one year out from the estimated completion date of my new home. Initially it seemed most items would come in close to the completion date but the major items, refrigerator and grill, were going to come in later. And unfortunately, month after I had placed my order, I discovered I had missed the outdoor grill and cabinets and had to place another order. It was much later than the original order so I wasn't sure if I was going to get them before the house was finished. This would have been a problem since the grill had to be built into the house. No surprise, the house build kept getting delayed and delayed. And the appliances actually came in before the house was finished which was great since we were concerned if they were delayed it would hold up completion of the house. Unfortunately, we couldn't take delivery but Harway was amazing and just stored the items for us and there were ten major appliances. The other Austin appliance store was not going to store if the items came in and we weren't ready. Harway must have held the items for a month before the house was ready for them to be installed. But when the time came, they scheduled the entire installation and everything (refrigerator, range, wine reefer, ice maker, dishwasher, microwave, two warming drawers, an outdoor grill and ventilation hood) were all installed in one day! They also helped me find a company that built a custom duct for range vent because of our high ceilings. And for any issue, they were so quick to respond. And the biggest surprise of all, was getting ALL of the appliances. We were originally told it would be a month or two after we moved in before we got the range and refrigerator. But Christmas came early and we received all the appliances on the same day! And given all the appliances, the only issue was just a tiny little rubber stopper on the outdoor grill missing which they had someone come out and replace within days. If you are in need of a single appliance or outfitting an entire home as we did... you won't find a better place than Harway. And I'm sure everyone who works here is amazing, I can't say enough great things about Dustin! He will give you Five Star treatment and will not stop taking care of you until everything is to your satisfaction.

Service was not what website advertise. Communication was good and they were on time. However, the…read moreservice was more of a quick brush down and rinse within one hour for a 40" grill. Some equipment was left with residue on it from the degreaser. Did text the owner and they offered to come back to go over areas. I declined as it should have been addressed from start. They did waive trip charge for veteran discount.

These people know what they are doing! Very professional and honest business. They were on time,…read moreefficient and affordable. Will definitely use again!

It's not too often that I find myself in genuinely pleasant encounters during business to business…read moretransactions in this fast-paced modern age, but my experience today at ACME brick really proved that brick-and-mortar hospitality still exists. Monique was helpful, humble and kind while patiently waiting for me to get answers about the type of brick I needed from my foreman. She even offered to walk the yard with me to make sure that the brick I needed or closest match was available in stock and that it suited my needs aesthetically. David and Alfredo (forklift operators) were friendly, knowledgeable and approachable when I had questions. It is also not often that I write yelp reviews but I felt that the occasion was necessary if only to recognize those employees whom so deserve to be recognized. Well done today, ACME Brick.

This place refused to sell to me because I would not provide a phone number and email, even though…read moreI provided a drivers license and cash. I can not recommend this place to anyone.