Anthony Ryan showed up early in the appointment timing window. He was courteous, wiping his shoes…read morebefore coming in, made sure he had what he needed with him so he didn't have to go in and out of the house and was very quick to determine what was wrong with the dishwasher. He was honest about the cost and timing to get the parts needed and complete the repair. In the end it's my landlords decision to repair or replace the unit but, I appreciate him not trying to take advantage of the situation. He was also extremely kind and patient with my large dogs who wanted to know why a stranger was in their kitchen and were eager to help him. Hahaha. He was great and I appreciate how comfortable he made the situation- Honest Techs aren't always easy to find. Ryan/Absolute Appliance will be my first call anytime I need services.

I reached out on Oct 22 for a refrigerator door seal replacement after seeing good reviews and…read moreprovided the model and serial number. I was told the part would arrive in 3-5 business days, but after no updates, I followed up again on Nov 3-4 and was told the part had already arrived. An appointment was scheduled for Nov 6, but there was confusion about the service window, and when the technician arrived, it turned out the wrong part had been ordered despite providing them with my serial number prior. This caused another delay of several days. The correct part was finally installed on Nov 13. The installer, Justin, was very nice, professional, and clean. While the final repair was done well, I feel like my experience could've been better with the communication. Overall, I do still recommend this company.

Bought a new Samsung stove & dishwasher (in box ) in black and stainless for our son's house as a…read moreChristmas present . More personal & competitively priced than the "big" stores. Since they have last year's models, open box, dent & scratch at great prices! Emilio and Alma had a wide variety to choose from in their warehouse on W. Russell -just west of Valley View. We were looking for a modern featured stove & dishwasher; as the replaced appliances were over 20 years old and failing. Emilio and Hugo delivered on-time & called to communicate their arrival. They came prepared and brought it all up to the 2nd floor condo; brought down and hauled away to old appliances too. Their installation was clean and professional using new gas & water lines. Friendly and knowledgeable with their products. Local Las Vegas business and family owned & operated. We're are very happy with their products and services. We will recommend them to friends and family for residential and even saw a good variety of commercial appliances there too. Everything from small cabin appliances to Sub-Zeros & Thermodors! Their inventory evolves as the seasons change. Nice place to keep shopping over time.

Very good to deal with, Alma was helpful. Prices reasonable. Installers were great as well…read more Recycled my old oven.

Turns out that my dryer wasn't the problem. There was a lot of lint buildup in the tube and inside…read morethe wall going to the roof. I'm glad Max relieved my nerves! Thank you

Would not know, ghosted me over a simple washer repair. Had to use a different company…read more He reached out but never got back to us, quite sure he is amazing, but we did not even get to use his service.

I had Sams service my Washing machine before back in April and they were very friendly,…read morecommunicated well, and fixed my washer for a very fair price without trying to upscale me a new washer which I appreciated. Unfortunately today I had the opposite experience. Communication was sub par, I had to repeatedly ask the same question 3 times to get an answer about if their $95 consult fee was included in the cost of repairs. They told me Yes but only if the repair can be done in the same visit. But that was not the case last time they came, back in April, they arrived in the morning diagnosed the issue then left to get the part and came back a few hours later to fix it and the consult fee was included in the price. If you come today around 4-6pm and need to get a part you most likely won't be able to get that part till the next day.. sounds like a quick way to make an extra $95 especially when you originally told me you would come tomorrow and then say you can actually come tonight but not answer my question about the consult fee until the third time of me asking. Just left a bad taste in my mouth, most companies will include there consult fee in the cost of repairs no matter if they fix it that day or the next. If you are researching companies to help you with your appliance repairs, this company Is definitely capable of doing so but make sure to get clear answers to your questions before proceeding with Sams or you might just get scammed.

I rarely leave reviews, but this experience needs to be shared. I hired this company expecting…read moreprofessional service and reliable results. Instead, the technician spent less than 5 minutes looking at my appliance, did nothing to actually fix it, and then told me to try soaking it in hot water with vinegar--advice I could have found with a quick internet search. On top of that, he demanded payment before even finishing the job, which is both unprofessional and unacceptable. After he left, the appliance still did not work. When I raised my concerns, I was met with excuses rather than accountability. Customers deserve honesty, effort, and quality service. Demanding money upfront, rushing through a job, and leaving with the problem unresolved shows a serious lack of integrity. I strongly caution anyone considering this company. There are plenty of businesses that actually stand behind their work--this one, unfortunately, is not among them.

I had the pleasure of working with Grace and she did an amazing job! I am a first time purchaser so…read moreI had many questions. She was so patient and answered all of my questions. Thanks

I am so glad I chose Best Buy for the purchase of appliances and a new TV as well. Grace Salas was…read moreso helpful and made my purchase a great experience. Grace is awesome when it comes to appliances and knowledgeable about different makes. Thank you!

Technician showed up and fixed the problem. It turned out to be an easy fix so he just charged me…read morethe service fee.

These folks go house to house, taking $149.00 from each appointment and over quote you on a simple…read morerepair. What a racquet. Microwave part $200, 2 hour repair to replace charging over $800. You're charging me $600 for labor which equates to $300 per hour. We're paying you more than a surgeon per hour! BEWARE!

We needed a new oven (too long a story to go into here). Typically, double ovens run close to…read more$3,000 with installation. I Googled "where can I buy a double oven in Las Vegas" and came up with this store. They sell "open box" appliances that are new but not able to be sold in a traditional store for various reasons. The oven cost us a lot less than $3,000. Went there on Tuesday and saw a double oven that met our requirements and dimensions. The oven was installed on Thursday. The installers, Adrian and Juan, were very polite and professional. So far, so good. I took one * away because I had to chase them down to firm up the installation date. The oven comes with a 3-month warranty. I will amend this review if the oven fails after that point (hopefully not).

you have to be careful with that store. they have a lot of falls advertising and when you get…read morethere, they're trying to stink you with a very high prices more than the big change stores. be careful.

If you need help with a consultant please make an appointment with Ashlee. She listens & is very…read morehelpful with some decisions that can become overwhelming. Ferguson consultants are never available for walk in as they have appointments scheduled. Just go online to book an appointment, super easy. Good luck with your project!

I chose Ferguson because they carried the brand of beverage center my husband & I wanted. Went in…read morethe showroom with the make and model number all ready to purchase. Looked around the showroom & practically had to beg for help. When we were finally with someone to place our order we discussed delivery (which is done by a freight trucking company not Ferguson) & was also told the best way to contact the sales person with any questions or problems was by email. Ok Great. We explained we lived in a condo in a gated community and they would have to come to our door....not leave it outside. We were told they probably would not un box it... might be a little difficult but expected. Had a couple questions before delivery never heard a word back. When we received our delivery, according to the truck company's policy they are not allowed to come in the building! What?! We were left with a 160 pound box on a wooden palette. You would think Ferguson would have mentioned this. What if it was a full size refrigerator? Oven? Luckily we had a furniture mover to put it on but it wasn't easy. I will never purchase anything from them again.

Kolby has been an excellent vendor to work with. He is extremely responsive, quick to return calls…read moreand messages, always punctual, and very thorough in his work. He takes the time to clearly explain the scope of any issue, what needs to be done, and the next steps needed. It's rare to find someone who is both reliable and detail-oriented (especially in Vegas), but Kolby absolutely is. He's professional, efficient, and consistently delivers quality work. I would highly recommend him to anyone needing appliance repair or service.

Kolby was professional, prompt, and an excellent communicator. He quickly diagnosed the LG…read morerefrigerator issue, drove across town for compressor, returned and repair the refrigerator all in one afternoon. Highly recommended!

Good work overall, fair pricing according to AI. They were with timely arrivals had good…read morecommunication. I would not hesitate to use them again in the future.

I would highly recommend calling Appiance Therapist. Edward the owner was very kind and courteous…read more He took his time to speak to me about my tenants fridgerator problem of not staying so cold. He had someone come out asap I want to say the same day or very next. His staff is incredibly helpful, friendly, and really took the time to defrost the ice build up in the freezer and temporarily fixed the problem till I can get a new one or order the proper part. I was so stressed out because the warranty company that came with the condo is the worse customer service and were very unreliable. My tenants are seniors and I was worried I was going to have to replace the fridge over the weekend. Appliance therapy saved me so much time , stress, and money . Thank you Edward' !