Went in to get tile, Chaz Suarez, helped me with everything! Great customer service, he answered all my questions. Definitely coming back because of him! Thank you so much for all help!! read more

Chaz Suarez helped us from the second we walked in the door until we finished loading the truck. Excellent service.

Recently while shopping for LVP & wall tiles for a remodel, we met their Design Consultant Grady James. He was so incredibly helpful in explaining the differences in flooring quality & showing us how to put together some beautiful tile pieces. What an incredible asset to have as a representative of the company! I can't wait to schedule a consultation with him to finish our project!! read more

Can't say enough about the great service I received by Rhonda at Floor & Decor on Sunset in Henderson She helped us find the exact vinyl planking we were looking for, verified the stock between that store and another, and worked with our contractor to arrange the order and same-day pickup. We couldn't be happier with the entire experience. If you go there be sure to ask for Rhonda. You won't be dissatisfied. read more

Always overwhelming to go here due to a lot of options. It is a good thing. Staff members are helpful and knowledgeable. They are always asking if they can help. read more

Greg F. Helped us really friendly and great customer service. if it was not for him we would have gone somewhere else. he tried to get us a deal but unfortunately it was out of he's hands. for me to be able to get the tile for my entire house I would have to pay another $1,000 for shipping. so now I have to drive 4 hours into another state to go get It at the end of the day he was the benefactor in which I purchase at your store. read more

I have to take a moment to give a big shout out to Chaz Suarez at Floor & Decor. We are embarking on a bathroom remodel and headed on over to pick up the supplies for the contractor. We know enough to know that not every material is appropriate for a shower. We picked a couple of tiles and then it came to grout and schlueter, which is when things got a little dicey. Defeated by our own 50 questions, we had to seek out help and we found Chaz. He was amazing. He walked us through how to take care of the porcelain tile we picked, helped us find the right grout and showed us all the color options. We talked through some vinyl flooring and he located the color I had previously found online. He spent a fair amount of time with us but we left feeling knowledgeable and confident in what we picked. To me that's worth so much! Remodels are expensive and kind of scary. I can now get to the business of day dreaming about a beautiful new bathroom and floors. Thank you so much Chaz. We are now loyal customers of your store and will hopefully get your great customer service again! read more

We use Floor & Decor for all of our home improvement projects. There is always someone there asking if we need help, which we really appreciate. The designer Grady James went out of his way several times to help us plan a bathroom project, he spent a lot of time with us and had great ideas! Grady had ideas we never could have thought of. The bathroom is gorgeous and our shower is beautiful. I've attached a picture, see for yourself. Thank you Grady, you are the best! read more

Floor & Decor - Bathroom Shower - Home Decor Near Me - Henderson, Nevada

Good service, selection is great, and the tile prices are reasonable. The place is very organized. Felt good to shop there. Will definitely go back. read more

Mr Chaz Suarez help us to select the correct materials for our new project, he was very friendly and went over with us to make sure we have all the materials that we need. overall the Henderson store has great employees , everybody was friendly. read more

My husband and I had a fabulous experience at Floor Decor in Henderson yesterday. Choosing new flooring is a big decision. We had the most knowledgeable, patient, salesman by the name of Chaz Suarez help us with every detail of our purchase. We can't thank him enough for the time and energy he gave us while making our selection. Gregg and Kathy read more

We purchased beautiful porcelain tile from Floor Decor. Good prices good selection. But the reason I'm writing this review is to specifically THANK SUE! We had unopened boxes to return and accidentally left home without the receipt ! When YOU make a return to this store be sure to BRING YOUR RECEIPT!!!!! We didn't Sue helped us from the kindness of her heart. She asked for the details of the purchase and like a forensic detective she reconstructed the purchase so we could make the return. The world isn't as easy or friendly as it used to be, but people like Sue remind me that there are still good people around. Sue, you made my day!! read more

I went looking for tile for a backsplash. Quite impressed with the broad selection; the displays are very accessible and easy to use. Sales specialist Chaz Suarez was extremely helpful, once I had selected my tile. he helped me with finding my necessary supplies, tailored to my needs. Even spoke on the phone with my installer, to make sure of everything. Made it so that I was in and out of the store, start to finish, initial concept to completed purchase, in 90 minutes. I love it. read more

Meeting customer requirements can be challenging. Once the design was started, a number of trips were required to fill the customer requirements. Sales specialist Chaz Suarez took it in stride and helped fill the different orders. He is a very knowledgable individual. F&D is lucky to have an employee like him. Thanks for another happy customer. read more

Went there a couple of time to buy new floor for the home. Each time I was helped out by Chaz Suarez and not only is he very knowledgeable, he was patient and helped me pick the perfect floor ! Highly recommend to anyone looking to get new floors read more

Floor & Decor - Floor I chose - Home Decor Near Me - Henderson, Nevada

We just had the most amazing experience at Floor and Decor because of our sales rep Kaena (not sure I spelled his name right) He was so helpful and had the biggest smile on his face! Literally everyone should take a page from his book because we left the store with everything we needed and in such a good mood because of him! read more

I've been to this store a few times now. Each time the employees are amazing! I can't remember a time where they weren't actually. On my last visit, Farrell helped me. We had a nice conversation, he was very pleasant and very helpful. I will be coming back to this store for other supplies for home projects. Also because of the great customer service that I experienced here. read more

I recently came to Floor and Decor for a exterior deco rocks.  My experience was extrelmly positive. I must praise your employee, Chaz  Suarez. for his excellent service he provided, I wish thank him for the wonderful outstanding service, he was incredibly knowledgeable of all the products materials, attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring a couple of my closest friends with me and my future clients to your establishment. Your materials suggestions and attention to detail helped my project an outstanding resulted. I couldn't have done it without you! Thanks again, Allan Miranda Allan0426@yahoo.com read more

Pros: - Really great variety of items in one store - Easy to book a contractor that works with F&D Cons: - It doesn't seem like anyone who works really wants to be there. When my husband and I came in to buy flooring supplies, the guy helping us moved like a snail, disappeared for stretches of times (leaving us very confused if he was coming back), and didn't explain why he was selling us one brand of grout over another. "Trust me. I know." Well... kinda hard to go with that when it's $20 more per bag than the other one. - The website inventory isn't up to date. I ordered two glass sinks, and when I went to pick them up, the rep said only one was available. The other one in stock was the floor model, and they never sell floor models. K. Then why list it on the online inventory? - Whenever I've called the store, the person on the other end answers with, "Hi...?" I'm happy with the products. Great stuff. The service though... ehhh... read more

Chaz Suarez helped get all the right tiles for our bathroom remodel. He also took the time to educate us on the difference between tile and marble, as well as stressed the importance of picking the right grout. He made the overall experience amazing and we will be coming back because of him! read more

Chaz Suarez was amazingly helpful! My husband and I had a big project and went back several times even bought a whole pallet then returned it then came back again and purchased even more! Needless to say we are very grateful for his help. read more

Tamara at the Pro desk has been an amazing- She is on point with putting things together. Another great experience at Floor and Decor, Henderson! read more

Chaz Suarez was a great help Very knoledgable about all the products and material needed to install Great experience read more

Matt C was awesome! We thought we were going to have to order our tile (7-10 days). Matt C took the time to go in the back and found all 5 pallets we needed. This shows how much Matt likes his job and takes the extra effort to make sure we were satisfied and got what we needed. Thanks Matt!! read more

Can't thank Chez enough for helping me select proper grout for my bathroom remodel. Very knowledgeable and kind.

I live out of state, but I had my heart set on certain pavers that were only stocked at this store. I was anxious about buying a large amount of pavers sight unseen, but LeAnn walked me through every step, including taking photos of the pavers, setting up shipping, keeping an eye on the pavers so no one else would snag them, all while checking in with me every step of the way. Even with shipping, the pavers were much less expensive than any local options. LeAnn helped me confirm F&D's policy that I could return any pavers to my local store if we had excess or in case they were damaged in shipping. We did notice a few pavers were chipped or broken but overall they were packaged very well and held up to a cross-country trip. Thank you LeAnn! read more

Wanted to start on how grateful I am with the Floor and Decor team on Sunset in Henderson NV. I been doing projects from my previous homes and my current homes and every time I had to choose flooring i would go and get product from Floor and Decor. On 4/16 Lorenzo help me out with my flooring, I wanted a specific type of vinyl plank but unfortunately he would have order the items from east coast of the country. Lorenzo suggested if I would like to look at other vinyl that they had at that current store. I ended up purchasing 40 boxes from the Sunset store and he was able to track down 6 more boxes at there new location in Summerlin. But what I am very thankful is when yesterday Friday the 26th I rented a truck from Home Depot for 4hrs, so I can transport the material to my house that is located in the southwest of Las Vegas. I showed up to the store and I was inform by a employee that works in the pick up area that the Floor and Decor computer system would be down and they were not sure if they would be up in a couple of minutes or a couple hours. They took down my number to give me a call and let me know when the computer system was back up and running. I work for a local casino on the Las Vegas strip a couple months ago hour computers systems were down and as a supervisor in my department I had to deal and help out guest with issues they had. So the next person I would like to thanked is Evelyn manager at floor and decor in Henderson, I came back to the store and ran into Lorenzo outside the store and explain my situation. Lorenzo walked me into the store and explained to Evelyn that I had a 4hr window to get the material and drive it back to my house and return the truck so I won't get charge for going over 4 hrs. Evelyn explained to me that her system has been down for hours and unfortunately, they had not been able to get a hold of I.T. support but she would gladly help me try to see if my order would go thru the computer system. After a couple of tries it was successful i thanked Evelyn staff and Lorenzo loaded the material for me and i was on my way. I can thank them enough because I got back to my side of town and the moment, I fully unloaded the material it started to rain heavily so they gave time to not only unload but also return the truck before the 4hr window. thank you Evelyn and the Floor and Decor staff you have a customer for life. read more

Good selection for simple home projects. Julio was so helpful!! Sometimes they don't have enough staff when it gets really busy, but Julio was constantly moving around the store and helped me move large format tiles in between assisting other customers and even helped me load heavy samples into my car. 5 stars for Julio!! read more

Beware of the "20-25 minute" BS promise to Pull your order from the back. LOL I fell for it and ended up waiting over an hour - checked into the status twice while waiting and it was the standard "we are really busy" line and "I will check on the status " line. Really don't like being lied too when spending thousands. Well at least they gave me time and reason to post this review. Congrats you have earned it! read more

Great selection and helpful staff. Special thanks to sales specialist Chaz Suarez, his insight was very helpful. Looking forward to starting another project with his help. read more

Hands down the best experience we have ever had buying flooring and with 30+ years in Vegas between 4 homes - that is saying a lot! The space is nice, the selection is amazing and salesman Tony F. was just about the nicest person on the planet! He was patient and listened to what we wanted; he offered his own expertise as needed as well. Best prices in Vegas (well, they're in Henderson but we won't hold that against them!) 100% recommend and make sure you ask for Tony! read more

Chaz Suarez was super helpful in bringing my vague vision to life. He helped us calculate how much tile/flooring to buy and even the parts no one think about like grout and bezel. So excited to build my dream shower and kitchen! read more

We always purchase our tile from here. Lorenzo is the guy that always helps us, while the others just stand around and talk to each other. Thank you Lorenzo. read more

Grady James helped me and he was outstanding! Just a wealth of knowledge, answered all my questions and gave great advice. He is great to work with! I highly recommend Floor and Decor on Sunset in Henderson and the price was right!! Very happy customer! read more

We are redoing our bathroom and we had to pick out tile. Chad Suarez help us from beginning to end. His expertise and personality was phenomenal. We have 2 more bathrooms to do and I will definitely come back to Floor and Decor and ask for Chad's assistance again. Thank you! Colleen Miller read more

Giving a shout out to Chaz Suarez who acted as my personal help/assistant alongside me for a couple hours as we tackled 3 homes projects. He offered his advice when asked, double checked my calculations for product and was thorough with instructions, Thanks Chaz! read more

I was so excited to do my new project. Placed an order mid may. A week later I went in because I needed to know what to do for the trim and I also needed to adjust my order. I adjusted my order and then went to find someone to help with the type of tile I would need. Crickets. Went back up front and asked some one to call someone. A young man eventually arrived and we went over to where the quarter round I was looking for. I explained what I was trying to do and he said "whatever, they can usually make it work". No knowledge. No expertise. I then was in a quandary and tried some more questions. He was sort of like the guy at Burger King on his first day when you ask for extra mayo. Vapid. Empty. Blank. My contractor had a similar experience when he went to lick up my order. The guys in back told him there were two pallets of tile. (There was tile laying in two pallets. Not two pallets full) they told him he needed to walk around to the front and go in to pick up one item. They knew where he was going. But when he got back they were not there and had just left the tile laying outside his truck. They knew he was coming from the front and never came back to help a 60 year old man in 110 degree heat. These are not flooring professionals. They are clock punchers who know nothing about the products they sell and have no ambition. No enthusiasm. Looks like they are all zombies awaiting their big day at the apocalypse. If you can get your flooring ANYWHERE else, DO IT! read more

Our company frequents this location and regularly speaks with Pro Services. The crew there is top notch! Tamara is always smiling, extremely knowledgeable and professional. We recommend the services at Pro to all of our vendors and clients. read more

We were in here last Saturday and were greeted right away. Store was clean and aisle and aisle if beautiful flooring. Check out was quick and easy,. We were greeted by a young lady named JUDY she was helpful and offered up material to put our floor down. Our experience was 5 stars. read more

I was remodeling my bathrooms and went to this location many times. Friendly staff, great service and I had a great experience every time. But what happened that I am giving them a 5 star: I purchased tiles on line and picked up the wrong location for pick up. Once I got there obviously my order wasn't ready for pick up since I was at the wrong location. They did everything to help me but above all once Hector the operation manager found out that I live far from their location he promised me to deliver the rest of the purchase to my house although I picked the wrong location. This is going ablove and beyond. Thank you! Great service. read more