My husband and I went to Floor and Decor in Norco to look at tile for bathroom shower. We were a bit overwhelmed initially, as there is so much to choose from. I had several questions (could not remember them all at the same time) but Maggie was extremely patient and worked with us when we needed her. She was very professional yet personable. We did not purchase yet, however we will - because of the service we received from Maggie. It was such a pleasant experience. read more

First time purchasing a big order from here. Customer service throughout our purchasing and order was amazing. I forgot the name of gentlemen that helped us with order, but he answered all of our questions. While paying, Taylor helped us checkout. Initially we wanted to pick up our items ourselves, but after some discussion we decided pick up would be a better solution. Because we were already home, we called and spoke to Taylor who helped us and she was able to give me the price of delivery before I would make my way back out there. She was extremely kind and helpful throughout everything. She helped Arette (another associate) process our delivery order. Everything was just smooth and easy. read more

Walked in there one weekend afternoon and was more than happy to see their huge inventory of tile and flooring. Think if it as a grocery store sized business who specializes in everything you might need from wood, laminate, tile flooring, wall tiles and everything in between! Overall prices were fair and comparable to Lowe's or Home Depot with their advantage being a wider selection read more

You're limited by what they have in stock. Prices are great. But we ended up spending a bit more so we could find something we really wanted. read more

Sarah in design was very helpful in picking out a backsplash countertop and flooring. She has a good eye for design.

Great place to shop for tile/ flooring needs, everyone is very helpful, Christina is back , yay! She's the best very helpful goes out of her way to help you. Knows her job, Thank you Christina for all your help read more

This store is an amazing place to buy all of your flooring, bathroom and kitchen tile. I purchased 4,800 sqft of porcelain tile for a renovation I was doing and the 32"x32" polished porcelain tile cost $1.49 sqft. I saw the same tile at a large warehouse chain in Anaheim for $5.14 sqft. Do the math. This place saved me tens of thousands of dollars. I bought bathroom and kitchen backsplash tile here too. read more

First of all - this store has a HUGE selection of tile and stone - plus all of the edging options! It's awesome. Way better than Home Depot or Lowes. Second - the customer service was outstanding! Last evening (8/14/19) Joshua and Jacqueline spent a lot of time with us ensuring we were buying exactly what we wanted and needed. Awesome job!! Definitely a pleasure to work with. This is the second time we've gone to this location for bathroom remodeling products and we are definitely a fan! read more

At first, my boyfriend and I assumed the store would have ridiculous prices for a not so good selection. But we were definitely wrong. We went with travertine and found a great selection for lower prices we had found elsewhere. We were even able to purchase another decorative tile since we had extra room in the budget. We recently decided to buy our base boards there as well. Cheaper then Lowes and Home Depot. If you are doing a renovation and are in need of stone flooring, go here first. Even if it is just to look. You won't be disappointed! read more

Oh my goodness. The customer service was incredible. Yolanda F. was sooo helpful and excited to assist us. She educated us on flooring options. Also we had a few others we had questions for and they were with other customers, however they radioed quickly and got us help. This store communicates and service their customers like no other large box store. Thank again Yolanda F. you rock and we will be buying our flooring from Floor and Decore. read more

Update #2 The store did redeem it's self. They do read the review follow and try to make it right. I did purchase some items for m remodel from them. This place offers a decent selection with affordable prices and have the customer service that backed it up. read more

Everything is always clean and organized here whenever I come and the employees are very helpful. Scott Kidd (I believe is his name) saw me about to load tile into my car as he was coming in off of his lunch and he offered to help me out. Made my day. read more

Went in on Sunday 30 min before closing. Jose helped my wife and I to pick tile for our bathroom. It was past closing and this man had all the patience in the world. He gathered up all our tile and was extremely helpful. He was very knowledgeable about the certain tiles and all the measurements right from his head. I don't usually do reviews but this man deserves recognition! Well done Jose! read more

Yikes! My initial experience was wow outstanding customer service.. helpful on the floor, attentive to my questions... BUT THEN I waited, waited and waited for my order. I think I could've grabbed the boxes myself faster. I asked several times and they kept saying 5-10 more minutes. Not sure what the deal was.. it was empty in the pick up section. 40 min I get someone to tell me half of the order is now picked. But I literally watched the kid getting my stuff... so where did it disappear to?? All I saw were people cleaning and wondering as I waited. I definitely would have given a worse rating but the young Hispanic kid that helped me inside was excelente.. he should manage the back.. .. I finally got my items over an he later.. I went bk a another day! Again great service.. helpful! But got home and realized they hadn't given me the right amount of for my wood flooring. I asked for 280sq ft.. I got much less. I don't think I'll go bk to be disappointed a 3rd time- too bad I really thought I hit a gold mine w customer service on the floor!! NO military discount read more

I ordered some stair nose and trim moldings online because of the epidemic we are having at the moment to finish my flooring project. The online ordering said these pieces were in stock. I called ahead because I did not receive a email telling me the product is ready to be picked up because they are only recieving online orders and pick up at the moment. I called ahead and a employee told me that the stair nose was not in stock and would have to be ordered. I told her that the computer said the pieces were in stock. She then had her manager check availability and they came back telling the stair nose product has been discontinued. A day Later I ordered from The Floors and Decor in Santa Ana and they had the stair nose product delivered to them in a couple of days and I picked it up with no issues. I have caught Floors and Decor in Norco in a flat out lie. I'm guessing they did not want to eat the shipping cost of the stair nose so they used the discontinued product excuse. Very Disappointed. Long Time Customer read more

The staff was not very helpful in selecting tile for our bathrooms. He could not show me any designs on how it would look like. We told him what kind of color we were looking for and he could not come up with anything. So we did our best in choosing it ourselves. read more

Great for tile selection and reasonable prices. But for DIYers buy other materials at HD or Lowe's. They also have nice selection of real wood and laminate flooring. read more

Went to Floor and Decor to purchase flooring for our new home. Brandon helped me and my husband. He quickly ordered what we needed. We told him we were in kind of a rush for it. It was a special order flooring and would take 7-10 days to get. We really needed it at the 7 day timeline. Brandon took my email and told me he would try and get ahold of someone at the warehouse to get it quicker. Brandon kept me in the loop and would email me to keep me posted on whether he had heard anything. I really appreciated the open communication. I know he didn't have to do that. The order came in so fast! Before the 7 days even! Now our timeline to do the floors and move in are above schedule. We are so grateful. Everyone at the Norco Floor and Decor were amazing to work with. We are moving to Temecula- But when we are ordering tile and more flooring, we will be taking our business to Norco! Ask for Brandon at the store. He is so incredibly kind and hard working. He made our experience so smooth. Highly recommend you come here to purchase any flooring or tile materials. You won't be disappointed! read more

Just wanted to sincerely thank Arrette and Jonah for all their help during my last visit. I needed some very specific tiles, and they were quick to help me find exactly what I needed! They definitely went above and beyond, and I'm happy to continue giving Floor & Decor my business. Clean store, helpful employees, and organized displays! read more

I was helped today by Arette E. She is amazing. She makes you feel comfortable and she knows her stuff. I had never bee. To this store so I was not aware I needed an appointment but Arette E. Made it work for me. read more

I love Arette E. She knows her stuff and has a great eye for design; and most importantly her attitude and personality is welcoming and helpful. We will be back with new projects read more

Our flooring purchase experience was so simple and quite painless! Arrette Eredia was Incredible!! She was extremely helpful, courteous, PROFESSIONAL and extremely patient! There is such a vast amount of product choices, we were a bit overwhelmed! However Arrete made us feel so comfortable, that making our flooring choices was so easy and NEVER did we feel rushed. We will certainly use Floor and Decor for future home improvement projects! read more

We bought our tile a couple of months ago. Took a week off to get the project going. To my surprise my contractor said "we have a problem". Turns out that we had two different tile patterns, same color. Took wrong tile back to the store for exchange to correct tile already set on my home. Robert(Bobby) Thank you for all the help! You are a great team leader and honestly made my hustle and return as smooth as possible. Bottom line Bobby delivered outstanding customer service. Definitely coming back to this store for my future projects. read more

Great knowledgeable staff. Always find what I'm looking for. Store is always well stocked and clean.

Associate Branden , possessed excellent product knowledge and was extremely helpful and a delight to speak with!! Even thought your store did not have enough of the product we desired , he contacted another store and we were able to obtain what we needed!! Thank you Branden for a great experience!!!! read more

Their "Pro Desk" is awful. I waited over an hour with no one in front of me for a custom order pick up that they called me non stop to come get. It was one piece of 92 inch corner round. Must of been taking up so much room that the only girl working couldn't seem to find it anywhere. Asked me five times if they called me and then when a random girl I'm assuming a manager showed up she found it in two seconds where the other girl looked already five times. They don't care how long you wait around which is really rude when they called me to say come get it. read more

We have purchased various types of tile from this location in the past for our house. They have a good selection at competitive pricing. Last week we went in to find tile for our balcony and were assisted by Tony. Tony was professional, informative and knowledgeable. He answered all our questions and provided excellent customer service from every point of view. He is truly an asset. He is motivated, energetic and full of drive. In today's world his kind is hard to find. How many times we find ourselves in retail stores or restaurants being helped by someone who just does not want to be there. Tony should be a true example to everyone who holds a job assisting the public. Thank you Tony we really appreciate you and your great service, and good luck! read more

We went to Floor and Decor in Norco originally just to browse. After viewing such a large selection of flooring we left the store with exactly what we were looking for. Their customer service is remarkable. Everyone is very friendly and accommodating especially Jacqueline. They also have great financing with 0% interest which I loved. Would highly recommend this store. read more

I love coming to this store because they have great customer service. Everyone is always so friendly and willing to go the extra mile. The store associates always help me find what I am looking for. read more

I am employed by a local business and spend a lot of money on tiles, glass, ect. from floor & decor. This morning I called to see if they had a certain tile in stock. When I called it seemed as if the phone system isn't working. waited an hour and a half and tried calling again. The phone is now working. So i go through all the loops and extensions needed. They picked up the phone quickly just to put me on hold. I was on hold for 10 minutes. I have a business to run and cant stay on hold for to long. So I hang up and call back again. This time they just answered the phone and they didn't say a word just put me on hold. I hung up again and called right back, and this time they just hung up on me! This is horrible customer service. Im not trying to be a jerk or get anyone in trouble, but this is not the first time it has happened to me. EVERYTIME I call its the same. some one either puts me on hold or hangs up on me. I never get through. If they answer my call they are rude and not helpful. that's my rant. thanks for reading. read more

Customer service at this location is as good as it gets.. the second I stepped in I was greeted by Arette, asking me if I needed any help, she helped me find a solution to a problem in regards to bull nose, she knew exactly what I needed and help me find the perfect product for that, she also helped me find the right sealer for my pebble stone tiles, she even helped load everything in my truck. All was done in a good attitude and a smile. I recommend shopping here, and possibly ask for Arette, as it was a very pleasant experience for me. read more

Our first time to Floor & Decor and definitely not or last...First off we were greeted with a great big smile from the woman greeting us.......Then we met this beautiful, friendly and knowledgeable designer Arette who gave us so much of her time and understanding helping us design our remodel bathroom that we couldn't of got it done with out all of her help and of course the store's huge inventory.....(great selection too)....When we remodel our kitchen we will definitely be back to this amazing store and our new designer Arette... I highly recommend this store Floor & Decor....10 stars read more

Took my mother in to grab some bricks for her fireplace. We asked for help but no one was willing or cared to assist us. Horrible experience. read more

My experience with Floor & Decor was the worst. When they didn't have In stock the tile I picked out, I was told I had to go home and order what I wanted online. They said they couldn't help me with that. I even asked if they could order it and have it shipped to their store and I would come back to pick it up, and their answer was, "nope, you have to go home and order it yourself, that's how the corporate office wants it". What! That's insane! But I did it anyways because they had what I had been looking for. So, I placed order, and waited for it to come. The computer said it would take 2 weeks and was coming by FEDEX. 3 weeks later, still not there. I called and my order had been cancelled. No one knows why. They said they fixed it, and a week later still no tile, so I called again, and I was told that that my order had been returned! My third phone call I was told it was in a holding pattern because they couldn't find part of my order! 4 weeks later, my tile showed up. And it was ALL BROKEN! It took SEVERAL phone calls and trips to 3 different stores to get my money back. It was the worst experience ever, and put my bathroom on a total hold! The girls at the corporate customer service were rude and acted like I was bothering them! And because I was upset and almost in tears, I was told by one of the girls that she would discontinue the phone call if I didn't stop yelling. I wasn't yelling!!! I was holding back tears! I started this saga in June. Today is August 3rd and I still don't have all my refund. Supposedly, it's coming. But I've lost all confidence in this company doing what is right. I want everyone to know, if the store you go to has it in stock, then great! But stay away from the online ordering! It's a nightmare and very stressful!!! read more

I walked into Floor & Decor this morning with not a clue what I wanted or where I wanted to start. My In-Laws and I started at granite and looked lost. Tony, one of the sales associates, came up and assisted us and answered every single one of our questions and made a point to show us extra. He not once made us feel like we were bothering him and made us feel like a priority. He was definitely the most helpful associate I've ever came across in a hardware store. I finally found the tile I want and he made a point to make sure it was marked for us and that we were taken care of before he went to lunch! Tony is awesome and so knowledgeable! The Manager, Jesse is also awesome and so helpful and made a point to take care of us! I will be back for more business in a heart beat! read more

Horrible customer service. GAVE US THE WRONG PRODUCT, have pictures to show they messed up, and they refuse to mitigate the situation whatsoever. This is after they're late getting the product in 5 days passed when they said they would. I would recommed everyone stay very clear of this store, even if they have to pay more elsewhere. Not worth the headache. read more

Went today and they were very professional and friendly even with the COVID protocols in place

The employees at this store are amazing! We went in today a few minutes late for their tile back splash class. Bobby found someone to put one on for us. They ended up pulling everything out again to do a demo for us and answered our many questions. Our instructor was very knowledgeable and helpful. She did an amazing job! Bobby was great and helped us pull everything we needed to start the process of tiling our shower. We'll definitely be back again for anything flooring or tile. Great team and great service! read more

We ordered product online and said it was at the store ready for pick up. We paid in advance and we were hopeful that product would be at store. Nope. They sold it to someone else and we had nothing. It would take store 7 to 10 days to receive order. We were under the impression that the order would be on hand at the time of ordering it online. Not true. Manager Josh at Norco cared less of our circumstance. We are redoing our bathroom and the contractor was ready to move forward and install the tiles. Josh the manager said, we could cancel our order and order from Mo Valley store. He made it clear that it's all the same store and there would be no lost on his end. Guess what Josh. Maybe on this review you will get no business in Norco at all and your store that you work at will close and Mo Valley will still be around. read more

Really bad experience after selecting the floor wanted had to wait about 20-30 minutes for a representative to come over after asking 3 different occasions for support. Final a rep. Comes over and tells me I need to place the order and it will take :45-1:00 wait. Very disappointing seeing multiple employees socializing and having a great time. While they have there customers wait until they decide to support. I'm very frustrated with poor and lack of customer service. Im really hoping I purchased enough materials so I don't have to return to this store. Which is unfortunate, because they do have great materials, but customer service is more important to me. If you have all the time in world to sit and wait for someone to decide to help you this is your store. read more