Avoid this Calligaris location at all cost!! Terrible customer service. I purchased online a…read moredresser more than 6 weeks ago, and I have not received any information on my purchase. They do not answer the phone or emails, and I am not sure I am going to get my furniture at all. I do not know if I have to report this business for fraud.

What a delight to finally find a high end furniture store. Italian Modern…read more Al Was great. We didn't finalize the sale, just needed to re-measure the rooms. We will indeed return. Thank you for the great attention.

Pottery Barn is a good brand affiliated with William Sonoma…read more We've acquired a few pieces at different times that compliment the eclectic style of our home. - Pricing is fair. - Sales are good. - Delivery of furniture pieces always arrived before time. - Received excellent White Glove service. - Customer service is tops. * * * * * Easy peesey Five Stars * * * * * Thank you * * * * *

I am extremely disappointed with both the product and the customer service experience. After…read moreexhausting standard customer service and supervisor channels, I was repeatedly denied any meaningful review or escalation of my issue. I ordered a made-to-order Hyde upholstered swivel armchair set (two chairs) in Rustic Chenille Brown on September 16, 2025, specifically to ensure accurate color matching for a full home renovation. The chairs were delivered on December 12, 2025, and immediately upon delivery it was clear that the color did not match the agreed-upon specifications. The difference was obvious and substantial. I reported the issue right away and provided clear photographic evidence, including side-by-side comparisons with the original fabric swatch. Despite this, my request for a return and refund was denied without a substantive review. The "made-to-order" label was used as a blanket excuse rather than addressing the fact that the product did not match what was ordered. Being unable to reach anyone with decision-making authority left me with no reasonable path to resolution. Ordering made-to-order furniture should not mean forfeiting basic consumer rights--especially when the product delivered is materially different from what was promised. Overall, this experience reflects poor quality control and even worse customer service. I would strongly caution others considering made-to-order items from Pottery Barn

Excelente service. Great help. Go and buy here. They will solve the problem…read more I love them

Top notch service & staff. One of a few shining examples we have: we were hanging a new, custom…read morelighting fixture & had an issue with the length/rods. Joe took 20m of his time to troubleshoot, alter (including painting) and solve the problem. For no charge & with a genial attitude. WOW. We've also had extremely pleasant experiences with Ellen & Ronny. Having moved to this town in late 2019, they made us feel welcome immediately. They also came highly recommended to us by several people, from our realtor to our neighbors. We hope they continue to do business in this town forever.

I want to take a minute to post a review about Rich from the Greenwich store. Rich is one in a…read moremillion. In a time when people are overpromising and underdelivering, Rich stands by his word, and his integrity is unmatched. I will forever be a patio.comcustomer because of Rich. Thank you for that! Rich answered my call on a Friday night at 7:30pm to help me troubleshoot my heater. That service is why I cancelled all my amazon.com heater orders and will ONLY order from Rich. Thank you for having such a wonderful person on your team, you have made customer for life. Finally I have referred his name to anyone who will LISTEN, and everyone else has had an experience similar to mine! You have a gem on your team! Thank you thank you! Jennifer Karol (proud owner of 4 heaters)

I just saw the new showroom location!!! It's really really nice. It has 3 separate floors and is so…read moremuch bigger inside than it looks like from the outside. Top patio furniture brands are on display. Nice and knowledgable staff. Well done!!!

I stopped here to get some supplies for a project I was working on…read more When I went on their website, they said this location had what I needed. So I drove over there. They didn't have what I was looking for. An employee helped me and informed me of the materials they had in stock that I could use to finish up my project. I'm glad I stopped by and that the employees here are so knowledgeable and friendly.

For simple items that won't need service, e.g., disposables or basic hand tools, their prices are…read moretough to beat. For items that might need service, e.g., electrical or pneumatic tools, generally only a 30 or 90-day warranty is included. They offer paid extensions, but I prefer to stay with major brands, such as Milwaukee or Makita, which offer a full five-year warranty on most products and build quality tools that are unlikely to fail during the warranty period. Store personnel, in my experience, have been generally knowledgeable and accommodating, and will quickly get a manager to help if the issue is beyond their training or authority level.

If you are looking for home furnishings, I would strongly recommend meeting with Maria Ciringione…read moreat Bassett Furniture (Hartsdale, NY). At first, I was reluctant to go into the store because from the outside it just didn't look like the type of place that was going to have what I needed. I was wrong! Upon entering I met Maria. I cannot say enough good things about her. She is great - knowledgeable, personable and very helpful without hovering or using any hard sell tactics. She came to our home for a consultation (at no cost!) and helped me design a new living room layout. Her assistance did not end with the sale. She helped me choose new paint colors, gave me her opinions on decorative accents and even came to our home on the day of delivery to ensure everything went smoothly. It did!

Amazing quality, super customizable furniture that is affordable can only be topped by the talented…read moredesign team. Overall exceptional experience. Family friendly which is a huge plus! Amazing staff is super accommodating to families. Cannot recommend this location enough. If you are a family in Westchester looking for furniture this should be your first stop!

I bought a mattress from Lisa that was a wonderful sales woman at mattress firm on Road. I had my…read morebed delivered. I left my two men alone for two minutes to get them a bottle of water and a $20 tip and they ended up stealing my engagement ring. Unfortunately, I can't do anything because there's no video and you know how the law works, but to just let you all know please do not leave valuables around delivery man cause nothing safe anymore .My ratting is a zero do to the delivery man?

Jamie was very helpful and patient explaining options to my elderly mother He moved heavy…read moremattresses so she could compare

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.