Had a very smooth experience buying a brand new vehicle recently from Nelson Mazda. I had been…read morewanting to take a look at the cx50 hybrids having driven 2 cx5s for the past 13 years. My in-laws who live locally let me drive their 2025 cx50 hybrid and I knew I had to have one. I walked in to the dealership on a random Tuesday and Drake greeted myself and my husband and happily agreed to show us the inventory and go over pricing. We were in a time crunch the first day stopping in so I searched the inventory online for the white exterior I wanted, and when it didn't pop up, I texted Drake who said he could do a dealer trade for the specific colorway I wanted. As soon as I said I was interested in proceeding, Drake went to work for me. The very next morning he texted me that my car was ready for me to pickup! It must have been fate because that was my birthday! Tate helped us close the deal because Drake's shift ended earlier than I was able to get there, but ultimately I was able to drive my new car home on my birthday. I noticed a warped all weather mat on the back seat at the time of purchase and was assured that it could be molded straight. When I got it home however, it was clear that something under the mat was uneven because it folded/warped each time the seat back was placed upright again. I took it in and despite me and my husband initially making bit of a scene, Baylor helped us get the underlying problem fixed and had his team reshape the mat so it looks brand new again. Thanks to the team at Nelson Mazda. I couldn't love my new car more.

Updating my review for the maintenance portion only (I ended up purchasing my vehicle elsewhere…read morethrough a broker). I was very pleased with the service provided. This was my first oil change and while I was in the waiting area they sent me a video with a summary of the things they did and checked on my vehicle. I really liked that because Im a visual learner and I was able to understand what was done to my car. Customer service rep was very professional.

I bought a car from them and less then a week later the check engine light came on. It turned out…read moreto be the cat coverter.... It was a nightmare to get fixed and then they wanted to give me crap because it was taking me a long time to be able to get tags for my car!!! I was luckly able to get it fixed under a warrenty from the manufacter but STILL it was literally like 3 days after I bought the car!!!!! The women that works at the Nolensville RD location is awful to deal with and really really really needs to learn how to speak to customers! I would not send friend nor foe there based not just on the issue with my car but mainly because of her! Just because its a Buy Here Pay Here lot doesn't mean she should speak to people like that!!!! Go next door to Automasters!!!!

Great experience!! Great people!! I have bought a car and my mom bought a car from here great deals…read moreand great service!!! Would definitely recommend them!!!

so I went into the car dealership a few weeks back, the one thing i noticed is that they don't…read morebombard you when you enter the parking lot like all car dealerships do. I was at Nissan picking up someone who dropped their car off I had 3 salesmen surround me..scary! lol Anyways, I walked in asked a question, the sales manager came and spoke with me, he introduced me to Jordyn. She was amazing thru it all. The whole office was! It wasn't a forced they were going to help you it was we are going to work on it until it gets done! And they did! love my ford edge! thank you to all the staff that helped me out! Everyone was respectful and very communicative about everything. I greatly appreciate you all for your help!

I recently attempted to purchase a white 2018 Volkswagen Tiguan 2.0T SEL Premium 4MOTION from…read moreVolkswagen of Murfreesboro, and I'm glad I insisted on having an independent pre-purchase inspection before buying it. The dealership assured me the vehicle had passed their inspection and that there was nothing wrong with it. My mechanic found several significant issues, including engine oil leaks, a cracked transfer case that appeared to have been covered with RTV sealant, evidence of substantial coolant leaks, brake pads that had been replaced without replacing or resurfacing the rotors ("pad slapped"), and a noticeably sluggish turbocharger. Based on those findings, I walked away from the purchase. During negotiations, the dealership also added roughly $2,000 for paint protection and included a dealer warranty without discussing either product with me first. When I asked for them to be removed, I was told the bank would likely deny financing without them. After insisting they submit the loan application without those add-ons, I was approved anyway. To make matters worse, they listed my trade-in vehicle for sale on their website for $11,899 and advertised it as being "on the lot" even though they had only offered me $5,800 for it and weren't even scheduled to receive it for another 10 days. I encourage anyone shopping here to always get an independent pre-purchase inspection on any used vehicle, regardless of what you're told. That inspection saved me from purchasing a vehicle that would likely have required expensive repairs.

Talked my husband into buying an Acura versus Toyota today and we had an extremely pleasant…read moreexperience with Chris Moosekian. Chris is knowledgeable on the cars, personable, and is not pushy on getting me to buy the car. He gave us the time to think, talk it over, and ask any questions. Come to Acura in Franklin and ask for Chris Moisekian if you need a car.

DO YOURSELF A FAVOR AND DON'T GO NEAR THE PLACE!! Daughter and husband bought 2015 Acura RDX for…read moregranddaughter. Car had been waxed to cover up significant paint damage which appeared after two washings. Now they won't make it right!!! STAY AWAY FROM GARY FORCE ACURA!!!!

I bought a car a little over a year ago from Automax and I still love every minute I drive this…read morevehicle. The entire sale process when working with John was a snap. He is very courtesy and does not attempt to pressure you in any way. I have recommended Automax to many of my friends in the Nashville area.

Did not even enter the showroom to have a bad experience here. Took SEVERAL attempts to obtain a…read moreCarFax report. Even then, when I finally received the "CarFax" it was just the link to the dealer login. Are they hiding something?

Great Cars, Easy buying Process, and Affordable Prices. They gave me a $200 discount and opened the…read morelot early so i can make it to work on time

Went in and bought our first Cadillac. Michael was our sales rep and he did a great job helping us…read moreselect the perfect car for our needs and wants. He then worked with us to get a great deal - I'm convinced the best deal possible for our new car. Sales rep, sales manager, business manager were all pros and really made the process painless. Gave us top dollar for our trade, too! If you want a truly special automobile, buy a Cadillac, and buy it here.

Horrible service at Andrew Cadillac in Brentwood. Service Manager Katie Carter was rude,…read moredismissive, and unprofessional. My headlights weren't fixed (again), and new paint chips appeared. When I raised concerns, both she and Nelson Andrews showed zero empathy or accountability. I was humiliated and left in hives and tears. Cadillac corporate confirmed my issues should be under warranty. Do better, Andrew Cadillac.

Super horrible by all means do not buy a car from this dealer they will scam you they sell cars…read morethat are not good in less than a month you will be having issues and they will not respond they will make threats to you and if you dont pay obviosly they take the car its what they do when you paid 3000 4000 and your car has a motor or transmision problem they will not help you I REPEAT they will steal your money

Great service. Will definitely work with you to get you in a vehicle. Great Staff. Would definitely…read morerecommend if you are looking for a vehicle. Quintin