Very respectable business. Always on time for drop off and easy to get in contact with. Will be…read morerenting from them again this summer for sure!

From the owner: * We operate on an an appointment only system so call or book ahead please *…read more Welcome to Masswake Rentals & Charters. We offer Jetski rentals, Wake boat charters, ocean boat charters, flyboarding, and repairs. We have the top of the line wake boats and jetskis. Our website is Masswake.com

Combine self-care activity and achieving a goal (dopamine), socializing (oxytocin), exercising and…read morelaughter (endorphin), and sun exposure and nature time (serotonin) and you've got nothing but happiness overload. Community Boating offers all of that especially when a person can socially distance herself on a kayak in perfect summer weather where the sky is shining brightly, the Charles is shimmering, and the humidity level was comfortable. I liked that you could safely launch and return the kayak because they have this mechanism that's like a saw tooth where you use the paddle to provide momentum on your departure and return. Everyone was super friendly and helpful. I witnessed staffers coordinating getting sailboats out and giving lessons. My one criticism is that I wished they had more expanded hours during the week. They open at 3 pm and close at sunset.

I was hoping to learn sailing this summer but this place is very disorganized. The people…read moreconducting orientation have apparently not even been out on the water. And discourage you saying the water is really dirty. They have you take two classes on land on your own and then take a boat out on your own by coordinating yourself on Slack. It's not really a place to learn with a coach. Might be fine if you're just here to rent - can't speak to that.

The best. Don't hesitate to send your child to camp here. Also excellent day on the lake to rent…read morethe boat! Merrymeeting lake is gorgeous and so quiet. Perfect setting. The water sports are incredible.

From the owner: The ultimate wakeboarding, waterskiing, wake surfing, wake skating summer camp for teens!read more

Rude to locals, unprofessional, apathetic, unresponsive. Insulting. Bad vibe. I wanted to be their…read moreregular customer because I like the idea of their shop and always spend as much money as I can in my lovely paradise town of Gloucester. I am even ok spending MORE to shop here. But these guys, no. As a fanatically loyal customer I wanted to be appreciated as such. So in the end, I found what I was going to buy here, somewhere else for a third of the price.

Only stopped in a couple of times but the owner was not the most friendly. I do my best to support…read morelocal businesses and, if I don't have a good experience, I just don't return. It takes a LOT for me to leave public, negative feedback. Sadly, I am today because a very close friend of mine was treated very badly and made to feel embarrassed. If you've had a better experience - great! If you've gotten poor customer service - or have not yet shopped there and you decide to give it a try and it doesn't go well - just keep in mind it doesn't seem to be a one time thing. Maybe worth considering what businesses you support.

Awesome time! Perfect weather and very well run adventure. Highly recommend for adults and older…read moreteens to ride solo for maximum fun!

Your Dismissive and Inappropriate Response to Serious Safety Concerns…read more Your response to our extremely serious and well-documented safety concerns was not only inappropriate--it was dismissive, defensive, and deeply unprofessional. Let's begin with the most glaring issue: you told us someone would be in touch immediately--yet a week later, after multiple follow-up attempts, we've been ignored entirely. That alone speaks volumes about how seriously you actually take customer safety and communication. Had someone simply picked up the phone, responded to an email, or made a good-faith attempt to follow through on your own promise, this could have been resolved privately and constructively. But instead, we received a generic request for a Google review--not a personal reply. That alone is insulting. Now, regarding your response: "We have been in business for 22 years..." Longevity in business does not exempt you from accountability. It's not a shield from legitimate safety failures, nor is it a valid defense when a customer provides photo evidence of an unsecured carabiner mid-air on your ride. Saying "we've never had an incident" is meaningless when the situation I documented could have become one. Safety is not retroactive. "People cannot get out of the parachute unless they want to." This is a completely inappropriate, condescending, and dangerously dismissive statement. The issue here isn't whether someone wants to exit the harness--it's whether your equipment is secure enough to prevent accidental failure. My daughter's carabiner was visibly open and unsecured, something you can clearly see in the photos I sent that your company took. "You are making assumptions... we understand the equipment." I didn't make assumptions--I took photos. I didn't just say "I felt unsafe." I described, in detail, a chain of negligent actions, and backed them up with objective documentation. Your unwillingness to acknowledge this, coupled with a blanket statement that you "know better," is both arrogant and alarming. "You tipped the crew $20." This is perhaps the most bizarre and inappropriate point in your entire response. A gratuity, given under social pressure or out of politeness, has absolutely nothing to do with the safety concerns raised. Bringing that up is both irrelevant and in poor taste. The fact that your only real defense is to list credentials and dismiss my firsthand experience suggests a total unwillingness to engage in honest self-evaluation. That, more than anything, is what worries me most. I reached out to you privately, respectfully, and constructively. I provided detailed descriptions, documented evidence, and an opportunity to improve--not just for me, but for the safety of future customers. In return, I received a patronizing response, full of deflections, non-answers, and a complete refusal to accept that something serious happened on your watch. The safety of your passengers and the integrity of your operations depend on your ability to acknowledge and address issues--not on how many years you've been in business or how fast your staff can move.

My husband and I had planned a two hour cruise in Mystic on the Argia on the day we were…read morecelebrating with our family visiting from California. We were looking for an activity that would be fun for a multigenerational group of 23 people with toddlers, seniors, and everyone in between. We had been in communication with Oliver for months in advance. About two weeks before the big day, we saw that the forecast called for showers throughout Memorial Day weekend, particularly the Sunday of our planned cruise. We monitored the weather and decided to make a decision closer to the day. Throughout the entire process of planning, Oliver was responsive, reliable, accommodating, and kind. On the morning of the trip, Oliver gave us multiple options and worked with us to make sure that we could cancel and get a full refund due to the inclement weather. He provided us with agency up to the last hour of decision making. On a day that could have been really stressful, Oliver alleviated some of that stress. That is exceptional customer service, and that is the reason we will be coming back to the Argia for another special occasion. Highly recommend working with Oliver and his team if you get the chance!

We took a sunset cruise on the Argia, which is the last commercial sailing ship left in Mystic,…read morewhen we were visiting Mystic with a couple of friends on the Fourth of July. The boat has different seating options - wooden benches and cushion seats without backrests. We reserved two of the cushioned areas and showed up ready to check in on time (they ask you to show up about 30 minutes before boarding to check in). You board at the dock just next to the bridge in Mystic, so it couldn't be more convenient if you're exploring Mystic for a day or a weekend. The Argia allows you to bring alcohol (wine and beer) on board (although they ask that you not bring large coolers - there's no room for them), so we brought a couple of bottles of wine bought from the great wine shop down the street. The sail is partly narrated. Our sail was two hours long, and the staff narrated for some of the sailing time - pointing out historic and interesting sites along the sail (islands with an interesting history, homes with interesting architecture, etc.). Between the gorgeous scenery, some narration of fun and interesting facts about Mystic and its harbor, the great wine we'd brought aboard, and great company - it was the perfect way to spend a couple of hours in Mystic. What a beautiful way to enjoy Mystic and its harbor!