Lovely little boutique! So many unique pieces imported from Europe. I really loved a lot of things,…read morebut I have to limit my spending for the rest of the year, otherwise I would have dropped over a grand here easily. There are plenty of affordable items though. And if you missed out on a trip to Europe, this is a great place to shop and get a little bit of Greece and Italy right in your closet. Just know that if you take multiple photos while shopping, the owner might be watching you from the cameras, and will tell the lady working the counter to tell you that she doesn't like people taking photos. I get why some small fashion establishments might not like that, but I'm only using the photos to post on Yelp. No other intentions here on my part.

Always find something great! Love the store and the girls too! My favorite place to shop!read more

It finally opened! Given how it's still new, it was pretty organized. Am I going cray or is the…read morequality of clothing and design going downhill? Not just at NR, but all over? Sheesh!

After more than 20 years as a loyal Nordstrom customer, this was by far the worst customer service…read moreexperience I have ever had. I visited Nordstrom Rack Store #0168 in Tustin to correct a return error that originated with the store. Nordstrom Customer Service had already researched the transaction, confirmed the discrepancy, and instructed me to return to the store so it could be corrected. Instead of receiving help, I was questioned as though I had committed a crime. I was asked irrelevant questions, repeatedly insinuated to have switched merchandise, and treated with suspicion despite providing receipts, transaction details, and documentation supporting my claim. The entire interaction took place in front of other customers, leaving me feeling publicly humiliated and racially profiled while simply trying to resolve a mistake that was not mine. When I asked to speak with a manager, I was told to come back another day. I was never given a manager's name or corporate contact information and was ultimately told to leave the store without any attempt to resolve the issue. No customer should be treated this way. I sincerely hope Nordstrom Corporate investigates this location and ensures that other customers are treated with the professionalism, dignity, and respect that have always made Nordstrom stand out.

Jasper Plum... Oh my goodness…read more I have gone to 100s of boutiques for my shopping needs and when I tell you this place is AMAZING I mean it. First and foremost, the costumer service was 10/10. (Super friendly and inviting) The atmosphere was amazing. As soon as I walked in I was greeted with a "hello" and "can I help you with something" as soon as I said "yes, please" It felt as though I was given a personal stylist. I tried on about 10 dresses and I usually hate the way 50% of things look on my body type. I LOVED every single thing I tried on. (Which is crazy to me because I just had a baby a few months ago and haven't been feeling super confident) The clothes are great quality and yes you're going to pay a little more than your run-of-the-mill fashion stores, but you get what you pay for. You're also helping a SMALL FAMILY OWNED BUSINESS! The material is amazing, true to size and fits perfectly. Overall amazing. I never ever rate any business but I had to this once. The only thing thing I don't like about this place is that I'll probably spend all my money here. Lol Bye bye nectar hello Jasper Plum.

Love the new vibe of Jasper Plum! Haven't been here for years and the new owners have found a way…read moreto be on trend and affordable. Picked up several fashion outfits and home accessories! Will be back and highly recommend if you're in Tustin!

Finally!!!! Thank you Loft for redeeming yourself!!!!!!…read more I have been a long time LOFT customer and the past two years have been so disappointing. Poor management, poor associates, horrid customer service - disappointing all the way around. I almost gave up shopping there. I had received a birthday coupon plus some rewards and decided to give the store another chance. As soon as I walked in the door I was greeted by a very friendly "welcome! "I was shocked. It literally had been years since someone had greeted me when I walked through the door. As I continued to browse around a very sweet lady, I believe her name is Geo, asked if she could help me find anything and then assisted with finding my size from the stockroom. As I was browsing around another associate gave me a very warm smile and asked if I was finding everything OK. When I made it to the fitting room there were two women who greeted me with 'hello'. I asked one of them "what have you done differently with the store? "I laughed and explained that I was so pleasantly surprised by the excellent customer service and it being the Loft that I remember. Shannon introduced herself to me as the new temporary store manager and I also chatted with Angelina. They were both so pleasant and welcoming. Keep up the good work ladies!!! I'll be back for sure.

My experience today was completely unacceptable. The older Asian woman working the returns counter…read morewas discourteous from the moment I approached her. Her tone was dismissive, impatient, and confrontational. I consider myself a well-mannered and respectful person, especially when speaking to my elders, but respect should never be one-sided. I did not have my receipt, and rather than explaining my options or making any genuine effort to assist me, the older Asian woman made it clear she had no interest in helping. Instead, she chose to argue and speak to me in a condescending manner. Customer service should be about resolving problems, not creating them. I finally requested assistance from someone else. A younger manager stepped in, and the difference in professionalism was immediate. She treated me with courtesy, listened, explained my options, and resolved the situation without difficulty. That interaction demonstrated that the issue was never the return itself, but the person who initially refused to help. What was particularly striking was watching the older Asian woman interact with another Asian customer immediately afterward. The warmth, patience, and willingness to help were completely different from the treatment I received. The contrast was impossible to overlook. No customer deserves to be spoken to with hostility or made to feel like they are an inconvenience for asking for assistance. If you choose to work in retail, professionalism, courtesy, and consistency should be extended to every customer, not only to those you choose to treat well. The younger manager ultimately salvaged what otherwise would have been an extremely unpleasant experience.

Very easy to make a drop off mid week. I was greeted immediately and the staff was very helpful. I…read morewill be back to visit the store soon.

Needed a suit and, walked out with a 2 piece Van Heusen, belt and shirt to match for under $40…read more.. Van Heusen! 5 stars!

I was fortunate enough to co-host a small event at this beautiful boutique right in the heart of…read moreold town Tustin. It has a British theme and it's full of beautiful clothing. The styles are very virsatule, classy and affordable perfect for women of all ages. The owner sources the most beautiful and current pieces. Her staff are very friendly and are great at pairing jewelery to go with your clothing. They also go the extra mile by wrapping your items in pretty tissue paper sealed with a sticker, perfect for gift giving.

Went to closing sale today...woman at cash register was rude. I still bought an item, I feel I…read moreshould have not given them my money. Who knows maybe she was having a bad day and snapped at me. Is it because I am a woman of color? Good Riddance!

I'm so happy I came here! I read the reviews. I've been in…read morestores like that. However, the owner/employees must've taken the feedback and worked on the concerns mentioned because I had a very positive experience. The owner greeted me with a smile & did her thing while I did mine. The employee was helpful with the dressing room & also held onto the clothes I wanted to purchase while I continued to shop. I walked out w/ 2 jean skirts, a black leather skirt, a pink top, a silicone lift pasty & a chain belt. I spent $120 total but honestly I'm not mad about it. The skirts are SO comfy & stretchy. Definitely will come back when needed. (:

Judgemental and rude owners/ workers. As soon as I walked in they glanced at me up and down. They…read moresnatched the items from my hand when I asked to try them on. They didn't help me move anything to dressing room when they saw I had a big pile in my hands. Lastly when I told them I was leaving what I didn't want in the dressing room, she cut me off. I even said "that was rude!" Won't be supporting this type of behavior or business!!

Just my kind of place to pop into and enjoy the welcoming in. Reasons to drive down to and enjoy…read morethe throw backs atmosphere prices and fun. Highly love a place where i instantly fit in.

The perfect size thrift shop that actually has unique finds and nice clothes for a good deal. I can…read moretell that the pieces they choose have a vintage vibe to them and are trendy, but I still do see clothes mixed in that are fast fashion when swiping through the racks. The jewelry is limited but carefully selected, as well as home and kitchen decor, vinyl recs, and stationary on the left of the store. They have a nice selection of kids and baby clothes in the back. The clothing racks were organized and color coordinated which I really appreciate as thrift shopping could be overwhelming at times. I adored Sundance Thrift shop, and the service was very welcoming!