I purchased foam topper cover and it was piece of junk. I have read many good reviews so I thought it will be good quality but I have waste my $62 which is not small money. It was ruined only after one wash. If you want to buy expensive junk, go head and place order from them.. read more

Also known as "Foam by Mail". I had a really bad experience dealing with this company. At first I ordered two different sizes of custom made foam mattresses. When my order arrived, they were both the same size. I had to exchange one of them. In the meantime I noticed the soft foam is too soft for a 6" mattress (there was no note about that on the website). My rips were touching the slats after a couple of hours of sleep and I'm not heavy (130 lbs). Since I was going to exchange one mattress because it can the wrong size, I contact the company to inquire about the possibility to exchange the density too. The representative said there will be no problem and they would just have to charge me the difference. The assistance in returning the mattress was very poor. After I sent the mattress in, they sent me the other one, now with the correct size but still the wrong density. I contacted the representative to inquire about that and her response was simply "we sent as your original order", totally forgetting/ignoring our conversation about the exchange in density. I expressed my disappointment following that conversation and I never heard back from them. Now I'm stuck with two mattresses that are too soft and don't serve their purpose. It was a waste of money and time. read more

I needed to replace the sad foam cushions in my sofas. After getting a quote for $525 for a local upholstery shop, I decided to see what the internet could offer. This was the easiest website I came across. I only ordered cushions for one sofa just incase they weren't right, I'd rather not deal with 5 incorrect cushions. The cushions arrived about a week after I ordered them and were perfect. I immediately ordered the ones for the other sofa. In total, I spent $330. A huge savings. I got the cushions with the dacron wrapping. Foam factory did a really nice job, far superior to the original cushions in my sofa. Looks better than when the sofas were brand new. read more

I ordered some foam for a Pelican case from this company, and ended up having to cancel my order. I ordered the foam through their website, only to get an email a few days later stating that my order was on hold due to needing an additional $21 for shipping to Hawaii. That brought shipping up to $34 for $30 worth of foam. This is stated in the fine print of their website. Thinking my order must be somewhere between here and Michigan by now, I recieved a call today to inform me that not only had my order not been shipped, but I would need to pay ANOTHER $11 to get it out the door. That brings the total to $45 for shipping, and $30 for the actual product, not to mention that the order was placed two weeks ago and still hasn't shipped. I cancelled my order and I am standing by to receive my refund. Three separate transactions for a single order is outrageous; I would not recommend this company to a friend, and I would award them zero stars if I could. read more

Telephone help was courteous and knowledgeable, and the website was informative. The product came on schedule. The foam ordered is being used for a futon mattress pad and a sofa cushion. The foams look and feel of high quality. The prices seem very reasonable. I'm happy with my purchase. read more

The LUX-R Foam 2 in sheet is perfect as a temporary bed. Nice and firm the way I like it. I also put a softer 1.5 in egg crate foam on top and it feels like a real bed. I love it. Shipment came after 10 business days, but it's free shipping so I guess it will do. Will buy from you guys again. read more

I ordered 2 foam inserts for cushion covers I had made. The inserts arrived in just a few days and fit my covers beautifully.

Bummer that I will not be doing business with this company again. I thought I ordered the correct product, I did not (my mistake); moreover, I did not read the return policy thoroughly. If I return the product, they will charge a 25% restocking fee! I feel I should definitely pay for the return shipping; however, restocking fee - for my tiny order of $93.96?! I'll keep searching for a place to order foam. read more

------------------------- Update: After sleeping on the mattress topper for nearly a month, we still love it! I wish I would have done this sooner. In my opinion, this Foam Factory 4 inch memory foam topper in 5 lb/sqft is very comfortable. I think this mattress topper would be very comfortable even it was just laid straight on top of the floor. ------------------------- I was very impressed with this company! 5 stars. I needed to order a mattress topper for our bed, so I researched 4 different companies on line that could cut a memory foam mattress to the exact dimensions that I was needing. Each of these four companies offered different options for the memory foam density. I have heard from others to make sure that you try a sample of the foam before ordering because many places may advertise their memory foam as higher quality than it really is. For this reason, I sent emails to all four companies asking if I could receive samples of their memory foam. 2 companies did not respond to my email even though I sent it to their customer support email address listed on their website. 1 company responded but said that I would have to pay shipping costs to send the samples. Foam factory, the 4th company, responded immediately saying that they could ship it the same day but that they just needed an address. I was very impressed that they did not ask me to pay for the shipping cost. I received the samples 3 days later just like they said, which allowed me to test and compare the firmness of the 3 lb/sqft, 4 lb/sqft, and 5 lb/sqft memory foam products. I liked the 5 lb/sqft memory foam the best. I then went onto their website and ordered the mattress topper that I needed. They allowed me to enter in custom dimensions of length, width, and thickness. I chose to get the topper in a 4 inch thickness. No sales tax and the shipping was free. The mattress topper arrived 5 days later, which I thought was fast because that included the time that it took them to cut the piece of foam to my custom order. It arrived tightly packed in a roll. When I removed the cardboard shell, the foam mattress was wrapped in a generously thick layer of waterproof plastic wrapping similar to saran wrap. After unwrapping the many layers of plastic wrap, the foam began to take shap. Almost immediately it expanded to the size that I ordered. I laid on it almost instantly to try it out and was very impressed with the level of comfort. It did smell a little, so I let it air out in our guest bedroom for about 24 hours. The next day, the smell was nearly gone, so I decided not to wait any longer. After placing it on our bed, my wife and I were very impressed with the comfort. Excellent job, Foam Factory! We will recommend you to all of our family and friends!! read more

Very Rude customer service here. I called in to get some details regarding shipping information and how they cut their foam for custom cases. The company might want to reconsider who is answering their phones and acting as the "face" of their company. In a market such as theirs, customer service is key; there are many other companies who sell the exact same product as they do and they should keep that in mind for future projects. I would much rather take my business elsewhere. read more

The foam that arrived seemed ok but it was not what I had ordered. When I called them about it and asked what they could do for me to help make it right they basically said "nothing". I even told them they will lose my business and anyone I know so could they please help me get what I want. Still no willingness to budge. As a business owner myself I think customer service and satisfaction should be a priority. With Foam Factory it is not. I'll take my business elsewhere. read more

We ordered from Foam Factory a little over a week ago for custom cut cushions for our couch. We received them via FedEx on Saturday. Packaging was great. The quality of the cushions were exactly as described on the website. We opened the package and let the cushions adjust for 24 hours. Put them in the couch today. It's like new! Firmness was excellent. The cut was excellent and our cushions filled out perfectly. We are extremely pleased with the product. Highly recommend Foam Factory if you need to update your cushions! read more

We looked at a new sofa ,WHY ? Ours still look great but the original cushions were wore out .. I called the shop while looking at the web site because I wasn't sure how to measure the cushions I have . STOP! don't measure the cushions ( they are wore and shrunken) take the measurement off the cover ,edge to edge... then add one inch ! check the way to measure on their site. OK! I also opted for the added poly covering .I consider this mandatory .The Foam Factory NEW cushions fit great and setting on them was like my 7 year old sofa was BRAND NEW . Stuffing my old covers was very easy with the added poly cover. FOR THE person complaining about charging $ 10 for cutting , TRY it yourself ....NOT FUN. I opted for them to cut . I tried to cut my old cushions after the new ones arrived. Now I am not a perfectionist , and the BEST cut I made was awful, and if I was to put my old cushion in my cover it would looked WAY WORSE than It did before .. So Don't be cheep! Let the PRO'S do it . Foam Factory Thank you for saving me a bunch of $$$$$. Watching TV is VERY comfortable . Jerry McNabb Bear, Delaware read more

I've always bought sheets of foam and cut them to size when doing a DIY cushion project. That is, until I discovered Foam Factory! It was so simple to order the exact size cushions I needed for my patio stool project. I also added the weather resistant wrap so all I had to do was cover them with my upholstery and attach the cushions to the stools. Great price, great service and an easy to navigate website. I will definitely use them again for my next project! read more

I needed an extra firm foam insert for the seat of my reading chair. I checked with local upholsterers and even places like Joann and Michaels. They either didn't have the size I needed or the price was going to be $175 +. I found Foam Factory online and was able to choose the Lux extra firm foam from their excellent description, get it cut to size, and shipped with free delivery for just $100! The cushion fit my cover perfectly. I just placed another order for a cushion for another chair. Customer service and communication were great and very personal. I highly recommend their products and service. read more

I have 30+ float frames that are a part of an Exhibit of my family's Ancestry. I needed packaging foam to protect the glass for shipment from Connecticut to Illinois. I sent an email requesting a quote to Foam Factory Tuesday morning. After exchanging a few emails with Linda L the specifics of my needs were understood completely and my order was ready to be transmitted to production by that afternoon. This is "Customer Service" at its finest! Linda was prompt in responding to my original request for a quote as well as with each additional email after as I sought additional information and clarification - Linda's level of attentiveness and knowledge made this transaction seamless! read more

I found this place online searching for a place to buy customized foam for our outdoor patio cushions. It is very easy to order online and at a good price. I had some questions after I submitted my order and found their customer service is excellent. They responded quickly to my emails and I felt like a valued customer. read more

I was very worried that it wouldn't be a good purchase but my two cushions fit my sleeper chairs like gloves. The delivery was ahead ot estimated time and the cushions came well packed and in great shape. I would recommend this company at any time. read more

I had a very specific foam need/situation for my handcrafting business and called the Foam Factory with my (admittedly vague) concept. The customer service rep was EXCELLENT! He listened, completely understood what I needed, made suggestions and had (free) samples sent out to me that very day. When they arrived in the mail, it was like magic: EXACTLY what I needed and had envisioned! I've now ordered sheets of the ones he sent me samples of and will go to these guys for all my future orders as well. read more

Exactly what I was looking for (packing foam sheets) at very reasonable prices. Shipped fast. Very happy.

I build motorcycle and sidecar upholstery for a living. Lost my local foam supplier a few years ago. Literally, the poor guy died Found out the hard way that many internet foam sellers play fast & loose on the foam quality they advertise. I'd order a slab of high density foam and get something that was HALF the density I paid for. I was stuck with some very expensive packing material. I recently ordered a couple slabs from the foam factory. In spite of the Thanksgiving Holiday, they got the order out quickly and it even arrived a day ahead of schedule. I was very pleased opening up the packages! The chopped re-bonded foam had the firm high density I needed for seat bottoms and the firm open cell foam was just perfect for seat backs. Silky texture with no oxidation, so I know it was fresh and stored well before shipping. I've already ordered a third slab to build a different customer project and can't wait to see it when it arrives! Thanks for your excellent service and foam quality folks! read more

THE BEST PLACE TO GET A DOG BED!!!! This company is a hidden GEM. I have been getting dog beds from The Foam Factory for years and years and they are extremely well made, very high quality, arrive exactly as expected and are substantially less that the beds you would get from the dog supply companies. The ONLY difference is that the dog supply companies spend more money marketing their beds so you end up paying so much more for their beds. However, the dog beds from The Foam Factory are made just as well and actually better. Plus, I have always found those who work at The Foam Factory to be so accommodating and, in fact, Kelly assisted me in determining whether a memory foam or egg crate foam bed would be better for our special needs dog and she was exactly right! They know their beds and will provide you with the info necessary to make the perfect decision. I tell all of my dog friends about this Company and they are all equally pleased. So, treat yourself and your pooch and take advantage of the fine quality dog beds available from the Foam Factory and spend the extra money you will save on special treats for your loved 4-legged companion. ENJOY!!! read more

I ordered two sofa cushions from their user-friendly website; the cushions are quality to exact specifications; they are wrapped well in the Dacron wrap; the packaging was excellent, protecting my investment. I am happy with my purchase, and will use Foam Factory in the future. read more

I am a repeat customer with Foam Factory. They have excellent products. I do like the ordering process. If you order foam close to the original product, you have very little cutting to make. However, I have not used their custom ordering and cutting process yet. That is my next experience with the Foam Factory. read more

Had an EXCELLENT experience in purchasing from them. I've been trying to find a company to custom cut some dense lightweight white foam for a project that I've been working on. I need the foam for elevation blocks in a display cabinet I was building. I had a relatively small project in the sense of a individual requesting a custom order. I needed 48 blocks in 5 different sizes. I messaged them for a quote and within two hours I received my quote. I was ecstatic with the price, and locked in the order. I asked about how long it may take and she explained about two weeks from the moment of locking in the order. Sure enough, 13 days later, the foam was on my porch. Every piece was PERFECTLY cut - and exactly what I had needed. I couldn't be happier with my experience - honestly. As a side note, I had sent out quote requests to a total of 4 business that day. The other three companies want an exorbitant amount - ranging from DOUBLE to FOUR TIMES the amount Foam Factory/Foam by Mail quoted me. I have to assume the other 3 companies didn't want to be bothered with my small order - that being the cause of the OUTRAGEOUS prices they had quoted me. I cannot thank Foam Factory / Foam by Mail enough for this excellent experience :D read more

Love my new cushions! I ordered three cushions from the Foam Factory for my screen porch furniture (the HD36 Foam-High Quality). Very firm for my back problems, but great support. I have another couch that I want to replace the cushions, but don't need as much firmness, so I'm ordering the HD36 Foam-Regular. They arrived promptly and easy to install. I used an electric knife to cut the rounded back side for a custom fit and it worked great! Would highly recommend this company if your looking for a great quality foam! :) read more

I had a problem with a misunderstanding involving the computer site and Jennifer worked with me to resolve the issue. These things happen and it is a delight to work with a company that will listen to the customer. The foam cut-outs for the chairs worked perfectly and look gorgeous now they are upholstered and in use. All in all, it was a very professional and positive experience. read more

I ordered a 2" latex mattress topper and cotton cover from the Foam Factory. The item shipped in the quoted 5-6 business days and arrived at my door 3 days after it shipped. The topper came with the cover already installed and it fit nicely. I have now placed an order for a 3" latex topper and 4" of Lux HQ foam to build my custom mattress. read more

I cannot believe how this company does everything in it's power to make sure you are a satisfied customer. I ordered some replacement cushions for my Father who lives in Traverse City,. When they did not fit I thought I would have to purchase new ones. When I brought the original cushions into the store( something I should have done in the first place) they replaced the ones I had purchased for a minimal cost and put the covers on them for me. This business really knows how to work with the public. read more

The product seems good. they made a mistake in the measurements and offered to give me $4 and live with it (what a joke) or i could pay for shipping it back and they would fix or ship me a new one(which would be time consuming and expensive because of my location). their 'company policy' is poor customer service. I just expect a lot more when I am buying $500 worth of foam. read more

I bought a king size high density foam mattress topper and it arrived with unknown stains on it. They wanted me to either send it back and I had to buy a $20 box but they would send the postage label or give me a 10% but upped it to 20% back on my credit card after grouching. Now I have to research to find a way to get that stain out. It looked like they sold a return but they deny they take returns back. Well they were going to take my return back so what makes me think they would resend the same mattress to someone else. The mattress topper was $85 so too much hassle to return for me. If you order from that you better state that they need to send you a new one with no stains on it. read more

I purchased a leather sofa from Ashley Furniture. After only 4 months I had to have them replace the cushions. Foam didn't hold up after 8 months I got more cushions from Ashely. Finally I went to The Foam Factory and sent them my leather covers.and they mailed them back with foam that will last for 12 yrs! They are so comfortable and firm. I am no longer sitting on the frame of my couch! Fast friendly service. Thank you!!! read more

I thought I was buying from a reputable company that sold quality products with a good warranty as advertised on their web site.I try to support local business here in MI. where I live.The latex mattress topper I purchased is seriously defective.It has NO ventilation holes through out the whole topper, not one.The holes are essential for the latex to perform properly.No air flow and no ventilation makes impossible to sleep on.I also found several very hard rubber clumps through out the 1 inch thick topper ,that hurt when laid on.I returned 3 business days after purchase.The manager would not replace ,repair or refund as stated in written warranty.Reasons were: I bought it,he can't resell it, and he had no better latex to exchange it with...so I'm left with a large piece of defective foam that I cannot use at all and he has $91.15 of mine.I call this a bait and switch.Poor quality product and very poor customer service.They do not stand by their product or their written warranty. Don't get scammed as I did from this unethical business. read more

Thinking the price of foam in the craft stores was too high, I decided to try Foam Factory. Not a mistake I would make again. Everything that could possibly go wrong, did. The initial order was cut 1" off on all dimensions, which was a problem since they were being custom cut for a bench seating unit. Since the longest piece they sell was not long enough, I had to order a separate piece to fill in the gap. Unfortunately they didn't tell me that. So when I ordered the filler piece it had to be changed since they cut the original pieces wrong. I asked for the whole order to be shipped together, which they didn't do. When I reminded them of my request, they said they would "waive" the extra shipping charge. How nice, since I asked them to put it in one order in the first place. Then they shipped the extra piece to the wrong address, and it had to be rerouted by Fedex. So I sat with an unfinished bench for nearly a month. All in all, a terrible experience. I wouldn't order from them again and do not recommend them. read more

After reading a ton of mixed reviews I thought I would roll the dice with this company.I ordered there 24" x 82" HD 36 High quality foam for my couch cushions.(6 inch).It showed up in under a week with free shipping.Clean and exactly the size ordered.I cut it with an electric carving knife into 3 cushions.The seats came out perfect and the feel is exactly what I was looking for.Stiff with some give.Its my everyday den couch in front of the TV.For those like me that know nothing about foam the HD 36 HQ is exactly the comfort I was looking for.I lay on the couch more Then I sit on it and it instantly feels better on my back..My only concern is some reviews say they use cheaper foam and it wont last as long as it should.The rep said 16 years.Im not buyin that.Only time will tell but for $100 with the Dacron if I get 5 years out of it with everyday use Ill be happy.For now its like a new couch and my back is loving it! The only reason its not 5 stars is the unknown longevity factor others have complained about. read more

Thought I bought a good deal on the 5lb memory foam 4" memory foam mattress, their highest quality mattress supposedly longest lasting. 15 year warranty the website states for defects in materials or workmanship, AND any permanent body impressions more than 1.5" deep. I had the mattress for only a year and half, when I noticed a very soft spot where my hip (side sleeper) usually rests. I took the cover off (first time the cover had ever been off since I received the mattress) and found a torn spot in the mattress over 3" deep and 5" long. There was also a cut in the mattress, looked like a knife cut, about 3 inches long perpendicular and to the side of this torn spot. Like I said this cover had never been removed from the mattress, so the cut had to be made before it left the factory. There was also dirt and dirty footprints on the mattress, that had to have been made at the factory. I thought it would be a simple matter of getting the defects remedied under warranty, but Eddy said no, only impressions over half the mattress thickness would be covered by warranty, and that this was normal wear and tear. I sent pictures to him and it is obvious it is not normal. And mentioned the website said defects were covered AND impressions more than 1.5". Eddy came back and said ONLY impressions more than 1.5" were covered, and nothing else, that what I had was normal wear and tear. Normal??? If this is normal, warning to all, do not buy this stuff that falls apart in a little over a year. The way I interpret his statement, the mattress could wear and tear into a hundred pieces in a year's time, and as long as there is no body impression over 1.5" the mattress is good, no defects. I asked about repair and he could only suggest a certain glue that I should use to glue the tear to keep it from growing. $500 I spent for King size bed and it's junk. Buyer BEWARE before buying from Foam Factory foamfactory USA Foam usafoam foambymail Foam By Mail ... read more

I went to the Foam Factory with the foam insert from my old seat cushions. The lady that helped me seemed very knowledgeable, but in fact did not know what I needed. I mentioned to her before leaving that the new cushions seemed too large around but she assured me they would "compress in the covers" I explained that the cushions were 18 years old and had broke down over time and thought they should be smaller around but she said "no you will see"...When I got home and we put them in the new covers the cushions were about an inch too large around. They have very limited hours of operation and after driving all the way back they were quite rude saying "it was my fault" and wanted to charge additional money per pillow to correct their mistake. In addition, the batting that I paid for to cover the foam originally was not put back on but handed over loose. Very disappointed that something so easy to correct was handled in such a nasty way! read more

Terrible product, terrible customer service, overall terrible experience. I ordered some foam for a sound studio project I needed to get done quick. Their prices seemed perfect, and it got to me pretty quick. When I opened the packaging, I noticed that a corner on EVERY panel has a tear/cut on it as if it were stacked up and something caught the corner, or it got sliced by a knife. I know it wasn't done by me because I didn't use anything sharp to open it since it is foam so I was careful with what I opened it with. I contacted them right away to inform them of the issue. When the bratty receptionist answered, I politely explained my situation and she put me on hold. I was connected with an Eddy and he asked to send some pics, which I did right after. To make a long story shorter, there were TONS of emails back and forth over a week's period. Their trained monkey, Eddy, always had to seek approval on what to do from a higher-up on what they could do. They didn't seem surprised that this happened. I ordered 72x80 sheets, but they were all odd sizes with some excess on each side. They suggested that I cut them down to the 72x80, and that will take off the parts that are torn... Unacceptable. I asked how that's fair, that I spend good hard earned money expecting a product as just as it was described online, and that's not what I received. I would have had to put hours of extra work into this just to make it useable. I don't have time like that when I need to get this and other projects done! I didn't pay for a 72ish x 80ish sheets of torn foam... In between the string of emails, I tried calling them to speak to a manager to get this sorted out in 5 minutes rather than a week's worth of emails, hoping that they might have some kind of integrity or care for their customers/products. No such luck, just more time talking with the rude receptionist with excuses as to why a manager is always busy, so I need to keep emailing with Eddy. I thought that maybe if I could get 20% back from what I paid, that would be sufficient for all of the bs they put me through and the extra work I had to do. It's foam, they have a ridiculously high margin on that stuff. But they couldn't even do that to satisfy me. This company has no integrity, customer care, or pride in what they do. I am severely displease and can't express how deeply I advise you to stay away. read more