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    Focal Point Eyecare

    5.0 (3 reviews)
    Open 10:00 am - 6:00 pm
    Updated 2 months ago

    Services - Focal Point Eyecare

    Eyewear fitting

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    13 days ago

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    Ask the Community - Focal Point Eyecare

    Bright Eyes Vision Care - Verified purchase

    Bright Eyes Vision Care

    3.0(2 reviews)
    1.1 miJamaica

    Exemplary service. Professionally staffed. Dr. Lisa Kirkland is in a class by herself. I have been…read morea patron for years and am beyond satisfied. I have countless pairs of glasses from them and get compliments wherever I go.

    It has been a month since my appointment and I don't have my glasses yet. That's the first thing…read more I made it clear I don't have my glasses and lost my spare and so could they pls rush my order. Sure, they said. Again - it has been a month. Now to start from the beginning - on the day of my appointment Dr. Kirkland, who's a nice person and an attentive doctor, was not there and I was seen by a man who was off the charts rude. Condescending. Gross, patronizing and sexist. He ordered me around to sit there. Not move. That the reason I couldn't see clearly (through the lenses that he decided were the right prescription for me) was because "I kept moving." I'm in my mid 40s and I actually know how to follow directions and I have the ability to sit still for under a minute... He was disgusting. I explained I was not comfortable that he would write the right prescription until we got it right on the left eye but he decided "the exam is over." And repeated it more loudly, "the exam is OVER." Dr. Kirkland saw me the following day, so okay, I thought we got the prescription right. Then the front desk said I had to pay for the order in full because they no longer do deposit or split payments since the pandemic so I said fine, it was over $450 out of pocket with the designer frames and the whatever transition/progression they add now. I was told likely one week. There is zero follow up, and they admit to this proudly that once they send an order to the insurance company it is on them to fill it. They do not keep track of pending orders for the same reason - they have no way to track it until a customer complains. I mean there is so much more I could say but this is no way to run a business. A business that actually affects your clients in such a freaking important way, it is my eyes, I have been driving blind for a whole month now and I just feel hatred and upsetness and hopelessness in my heart - thank you - don't go there. Don't. Go. There. Go to Target, Lens Crafter's, Cohen's, Grand Central Optical. Do not go here. Save yourself the headache and heartache and confrontation and anger. I literally have cried twice out of frustration. It is an uphill battle that - so far - has taken a month and counting and I am filing a report with the BBB. It's ZERO STARS. Not one. ZERO.

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    Focal Point Eyecare - optometrists - Updated June 2026

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