I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

I've tried to get in contact with them for over a month now, no one even picks up the phone for me…read more They were supposed to reach out to my warranty service to work on my car and I just found out they never did and I've been waiting around for nothing. Poor customer service and super upsetting.

You could be honest that you're not able to work on a person's vehicle at the agreed time. You…read moreshould be able to inform that person when they could have an appointment. don't make promises you can't keep as in taking the key to my car, telling me you'll come to my house and pick up my car and perform the work. Then the next day, when said person calls and you say you can't talk to them because you have three people on hold already, but you'll call them back. Call them back. I just called them requesting an appointment for when I could bring my vehicle in. The response was I don't know. I am really sorry about this. I've always been pleased with the work that was performed on my vehicles. I can't believe how I've been treated Reliable customers don't count, just treated like crap. I failed to mention that they never came and picked up my car like they said they would. And yes, I'm surprised too that I have to make a review like this. I have always been pleased with the customer service and the work they perform. It would be a sad thing to see this business fail.

I can't say enough how pleased I am with the service provided by East Side Auto Service. Recently…read moreexperienced an issue with my vehicle late on a Friday afternoon. Despite being booked for the following week, Wade allowed me to drop the vehicle off on Sunday evening and by Wednesday had completed the repair of a complex issue. Have been using East Side for over 15 years; they enjoy my complete confidence and trust. Would not consider using anyone else!

I was having a hard time getting a straight diagnosis of a recall on a Ford I was driving. Wade and…read moreEast Side Auto shot me straight and explained everything clearly without an ounce of condescension. I felt well taken care of and would recommend this place to anyone. I ended up buying a new car and when it has any issues East Side will be my first call. Thank you to all of them for running a great shop!

This review is about Premier Autowerks shop in Williamsport, Md. I took my Land Rover there to have…read morethe coil packs replaced. Before the work started, I told them I wanted the old parts; they even have a box to check for that on the paperwork you have to fill out. When I went to get it back, they said they threw the old parts away. I asked them to get it out of the trash. The man walked back and said it was already thrown in the dumpster. I asked him to get it out of the dumpster, and he said the trash company just picked it up. Within the week, I had the same problem with my Land Rover. I went to another mechanic, and he showed me that the parts were not replaced. I paid over $1600 to Premier Autowerks for nothing. I wouldn't take any vehicle there. That place is a joke.

premier was absolutely great. I have a 24 Mercedes-Benz and they did my B. service very well and at…read morea reasonable price compared to the dealership. When my next service comes up again, I will be taking it back to them.

I was hesitant about finding a mechanic who was honest and efficient. Zach's seems to be both. So…read morefar so good.

I have been a certified auto mechanic. But there are always things which I choose not to do on my…read moreown vehicles. I needed to get a rear main seal done on a Chevy Silverado truck. Additionally it had other gaskets and lines that needed replacement that I had no interest in doing personally. After a deep dive into reviews The only One that showed extreme positive reactions was Zach's. After having the work done I can honestly say without hesitation that I have never been to a better shop, been treated respectfully, fair pricing, honesty, communication, knowledge and skill, and fully standing by their work Zach's is the best period.

Do NOT bring your car here. We dropped off our Range Rover Discovery a week ago and the door was…read moredamaged, with no other damage. Picked up the car today and the paint had some specs in it, and they said they would wet sand it to get the specs out while I waited. It didn't work. Eric Zamora offered me $50 or $100 discount so he wouldn't have to paint the whole door again. He said the paint had a "Lifetime" guarantee. I said that's fine, I would pay the full amount. Drove the car home and then noticed that the passenger side side view mirror was melted. Literally the paint and plastic was melted.....!!!! So I called them and drove all the way back to the shop and Eric was already gone for the day, but his worker said that they looked at a picture from the front of the car and said they could see a shadow showing that the sideview mirror looked "wavey" Bull crap!!! He said they took the mirror and the door off the front passenger side to do work on the rear passenger side, and that they only put the sideview mirror in the car and that it couldn't have gotten damaged.... I said there is NO WAY that my sideview mirror could get MELTED on the top of it while it was on my car. The plastic and paint are literally melted!!! Car is in great condition except the door that had to be repaired. Now they are saying that the MELTED sideview mirror must have already been like that. No pictures of the sideview mirror damage prior to doing the work. They melted the sideview mirror at the shop. Don't know how or who, but it wasn't melted when I dropped it off....... Every place I have ever been too takes detailed pictures of a car to make sure that this exact thing doesn't happen!!! DO NOT GO TO THIS SHOP. BEWARE. Dishonest. Go somewhere else.....

Very, very satisfied with my experience with Zamora. First, the place is amazing. I've worked in…read morebody shops during my younger years and I've never been to one like this. The staff was polite, professional and thorough with every step. The communication during the repair process was excellent. The repair on my Nissan Murano was minor front bumper damage. The finished result was that the car looked brand new inside and out. Having body repair after an accident is a stressful and time consuming experience. But I am So pleased with my outcome and I HIGHLY APPRECIATE AND RECOMMEND this facility with pleasure. G Gwynn

Always a positive experience. A thoughtful call, estimate , thorough job done. It's a way better…read morealternative to the dealership.

Top notch crew here at Carriage House. They have been servicing our families vehicles for years…read more Very well versed and capable of top of the line service. For the repairs they are not able to do they are upfront and will advise of such!

I was calling around Frederick for MD State inspections. K & K was reasonably priced and was able…read moreto get me in sooner than others. The inspection was done no issues but if I need a mechanic I would definitely bring my truck back to them.

I had a left turn signal out and brought my Mazda to the Mazda dealership and come to find out that…read morerodents chewed and destroyed the engine harness and the repair would have been $5600!! :( That would have totaled my car due to age putting it through insurance. I was recommended to go to K&K and they were absolutely the BEST and the cost of repair was less than $500! I would recommend K&K and Junior to anyone and EVERYONE. I was so happy - wonderful automotive practice. I couldn't be more pleased! :) DEFINATELY recommend! Donna