Service Advisor Greg Dias took good care of my vehicle. While parked at restaurant, a vehicle scraped the side of my car. I thought it would be a week in the shop and an insurance claim. Greg was able to clean off the paint and with a bit of rubbing compound smoothed out the side. There are some minor scratches but I can live with that on a 5 year old vehicle. Thanks for not upselling and getting me on my way in 20 min. read more

Caliber Collision installed a new front bumper on my Honda CR-V in March 2020. Not long ago, someone grazed my front end and peeled back part of the bumper. When I went in on 8 Jun 2021 to get an estimate to have the bumper reattached, I was told they would put it back on as a courtesy. I went in on 9 Jun 2021 at 10:30 and had my car back by 2:45. The service was free and they even washed my car. Hats off to all of the staff at this location for the courteousness and professionalism. I would recommend Caliber Collision to anyone needing auto body services. Thank you John and Staff! read more

Place is lame. Had to get some repair work done. First, they took too long to do a job. Second, got the vehicle home then noticed they didn't fix everything (i.e., dents) they were suppose to. Had to take it back.... Vehicless another 4 days. Lastly, after about 7 years the paint is peeling off. Vehicle looks like shit now where they painted it. I do NOT recommend. read more

Had some insurance auto body work done here on my car. The day I brought car in they said they didn't have appt. for me. Insurance company said I did. Body work was done a day quicker than I was told which was a plus. When I got my car back my automatic side mirror would not adjust. Had to take car back to get looked at. Guy who looked at it was to order me a new mirror because it worked perfectly before I took car in. It has been around 2 months and 6 phone calls later talking to the same person. Told they forgot to order mirror the first couple calls. They never call me back. Was supposed to finally have new mirror put on last week and still haven't heard back again after they apologized and said they would call me. I told them how frustrating and dangerous it is driving with a mirror I can't see out of, but apparently it's not a concern enough to run good business and call. Workers are friendly and work was done well, but this inconvenience is so unacceptable that I would never go back here or recommend this place to anyone. read more

Great work! They fixed my car after the nightmare I had dealing with Natomas Auto Body and Paint. My car got T-boned while it was parked outside my house. I went to Natomas because they were a preferred shop of State Farm; however, they should not be on anyone's preferred list EVER!! There was paint over-spray on my window and front door, rear squeaky and creaking door that the other shop didn't fix (or care to fix). These guys fixed me right up. I feel bad for going to them to fix problems another shop created, but they handled the entire process quickly and correctly. read more

Super professional and friendly. I also appreciated them taking care of a loose part without askIng or charging. Good people. read more

My mom made an appointment to get a quote for services to buff out some marks on her car caused from a minor incident in a parking lot. She was greeted by the incredible Service Advisor Greg Dias who offered to take her car back to the shop to see what could be done. Minutes later, Greg returned and shared that the team was able to quickly buff out the marks on her car. When my Mom asked for the quote, or what she could pay them for their services, Greg said "No worries, have an awesome day and come back to see us if you ever need additional assistance." My mom was floored by Greg's kindness! You have customers for life in this family. We will be back if we ever need work on our cars and will be spreading the word to ensure all of our friends and family come see you! Thanks so much again, Greg! read more

My son's truck was broken into and received damage so his insurance company recommended Folsom Lake Collision Center. I knew immediately that was where we would have gone anyway because they had repaired MY car a month prior and did a fantastic job. Again, a great job ! They went above and beyond and not only took care of the damage areas, they waxed the rest out the truck and it looks brand new .....Mike is "the man". I also need to compliment the office staff for their friendliness and professional way they take care business. I would recommend them to anyone ...... read more

I received exceptional customer service from Tyler at Caliber. I was rear ended and the other person's insurance only covered a used bumper. Tyler ordered a new part anyway and the company just ate the difference! He made sure I was taken care of, even if it meant losing money. I was extremely pleased with my experience as everyone I encountered was very friendly and competent. My car came back to me in excellent condition and detailed. They even touched up a quarter-sized little spot where paint was peeling off near my front head light! I'd say "I'll definitely be back!", but I'm hoping not as no one likes to be in car accidents. Folsom Lake Caliber Collision made the whole process as painless as possible though. read more

I was very pleased with the work performed by Folsom Lake Collision Center. My associate, Katie, was very helpful, knowledgeable, and responsive to my repair needs. I would recommend Folsom Lake Collision Center to my family and friends with no hesitation. read more

I am NEVER coming back here ever again. They took way too long to fix my car && broke off a piece of my car while trying to fix it. They didnt take my insurance's offer & charged us more than we were supposed to be charged. Then they got mad at me for telling them honest feed back that I wasnt happy with my service there. NEVER AGAIN. read more

They are abolsute Dolls! They helped me battle with an insurance to get things accomplished. They took my car to break down the same day and had parts on site! Go here! Everyone! Dont go to the other places in town, they are all Crooks! read more

It was very stressful having my truck rear ended 3 weeks before the family and I went on a camping trip that was planned since April. I brought my F250 to Folsom Lake Collision because they were great when fixing my last truck. The collision was directly on my trailer receiver so camping was not possible until the truck was repaired. When I arrived, Mike Harris looked over my truck and was very assuring that it would be ready before my trip. I was doubtful but had no other choice. They not only made the process easy, but got my truck fixed before the day they promised me. I couldn't be more pleased with their professionalism, and keeping their word on the finish date. They even updated me on a daily basis as to what was happening with the repairs. read more

I took my car in on a Monday for a front bumper repair. It was supposed to be ready on Thursday. Tuesday late afternoon they called and said they needed to order another part, and that the car would be ready on Thursday. On Thursday my husband got a text saying it would be ready on Friday at the end of the day. At the end of the day on Friday, I got a call saying that they had to order a part and that they wouldn't be getting the part until the next Tuesday. I don't know what that part was and if it was a different part then the original part, because the communication wasn't very good. Finally, on Tuesday afternoon we were notified that the car was finished. So far I have no issues with the repair job itself, but I do have issue with the communication and lack of information regarding the delay. read more

Highly recommend them, i had two jobs done there, both were finished with high quality, the staff and techs are so nice, i enjoy working with them very much. They are relentlessly driving for perfectness, when i mentioned to a follow up survey that there is an almost invisible leak of paint mark on the inner side of doors, they immediately insist offering a stop by and helped me clean it up, very impressive. With a lifetime warranty, there is really nothing to worry, just go there. read more

This is the 4th time in the last 10 years I have used Folsom Lake Collision. The first 2 were great experiences, if one can have a great experience given the circumstances of being there in the first place. The 3rd time was not so great, I got the estimate ok, but then was told it would be over a week before they would be able to take my car in for repairs. Upon delivery of my car for repairs I was told I would be given daily updates about the progress, well that never happened. Not only did I not get updates I was put on hold every time I called for an update and then told I would be given a call back within the hour which usually didn't happen. So I thought, everybody has a off period, so when my car was backed into by a pick up truck I told my insurance company I would try Folsom Lake Collision once again. Bad idea, made an appointment for 10:30 am Thursday to get an estimate, when I arrived on time for the appointment apologies were given because the adjuster handling my claim was not available but they would give me someone to take notes, pictures, etc. and relay this to the adjuster when he returned that afternoon and I would receive a email and or phone call by 4 PM to set things up. as of 1:30 PM Friday I have not received so much as an apology for things taking so long. At 2:00 PM Friday I went to another collision center nearby, was given and estimate and an appointment to take my car in for repairs at 7:30 am next Monday. That's how things should be done. Folsom Collision Center needs to up there game, they state that customer satisfaction is their number 1 goal. Can't convince me of it. DJ of Folsom read more

Amazing service. Car done a full day ahead of projected time. Great to work with. Will never go anywhere else.

I recently was in an accident and took my car to Folsom Lake (Caliber) Collision to be repaired. I did my research before using this shop and found that Caliber Collision was highly rated. My experience with Johnny, Aaron, Adam and the office staff was excellent. While they had my car Aaron called me to let me know how things were going with the repairs. They made me feel like family and ensured that I was completely satisfied with the work. They gave me a lifetime warranty and took care of returning my rental. This is a first class shop. I will recommend Folsom Lake Caliber Collision to anyone needing body work. Love the work they did on my car. It looks brand new. read more

Greg has kept me in the loop every step of the way on my car. Could not be more pleased. Thanks a bunch!

I work at a parts junkyard, and body shops call us a lot to order parts. However, most of the time, the shops are jerks and waste your time, while you pay out of pocket to deliver the part to them. Unfortunately, this is one of those shops. if they call again to order a part from me, I will demand that they pay credit card before I send it, and that there is no refunds or returns. For 2 small dings on the fender they wanted 90 dollars off, and said it is a 3 hour job to fix it. Noobs. read more

Last week this was a five star review. Then I realized my car was not completely fixed and service has been HORRIBLE the second time around. Wishing I did not have to deal with Folsom Lake Collision Center anymore!!!! read more

I managed to scrape the side molding and rear fender on my BMW putting the car in the garage. I was prepared to spend hundreds to get it repaired. I took it to them this AM, Brooke took a look at it and asked me to wait while she took it back to their body shop. After about 45 minutes, she reappeared and brought my repaired and freshly washed car to the front. They had reattached a molding, cleaned up the scraped fender, and buffed out some scratches. She smiled and said "no charge"! They have a customer for life. Great service! read more

I had been rear ended twice within a weeks time. A family member suggested Folsom Lake Collision, They were very friendly and fast. Took my estimate that day and communicated directly with the insurance company after I looked over the estimate. My car was completed quickly and it looks great! I highly recommend this shop to anyone who wants fast, professional and honest service. read more

Three times in the past two years I have needed repairs done to vehicles in my household, and all 3 times I turned to Johnnie McGillivray and his friendly, professional staff. When Johnnie is at the helm, Customer Service is paramount, and as Center Manager of Caliber Collision (aka Folsom Lake Collision Center), he ensures that his staff (most recently Service Advisor Katie Foster) assesses my repair, works with my insurance company (if applicable), and resolves the issue without delay. Johnnie and staff exceeds my expectations every time by their attention to detail throughout the process. Wrecking your vehicle does NOT have to mean wrecking your life... Folsom Lake Collision Center has local professionals who take pride in returning your vehicle to its original shine! read more

This is my second vehicle I have brought to FLCC and both times I left happy. This most recent repair was more challenging as there was a lot of damage to my vehicle initially and a subsequent issue after the repair. Through it all, I received exceptional customer service from Jennifer H. whose relationships with her technicians as well as with outside companies played a major part in making the entire experience a smooth one. Jennifer worked with Hertz to locate a rental car that fit best with my insurance plan during the initial repair, provided regular status updates, and provided rides to/from my office and even sent techs to pick my car up from work when diagnosing my other issues. In the end, Jennifer worked with my dealership and determined my issue was unrelated to my accident and personally delivered my vehicle to Honda and to my job afterward! Because of her customer service, I will definitely bring my next repair to FLCC and recommend them to my friends/family. read more

I had a car for a repair just between Christmas 2015 and the New year -Nissan Versa, front end- and I got it Dec 31 as planned! Great services and communication from A to Z and many thanks to Greg! read more

The place seems shady. I got into a car accident where the lady at fault has very limited coverage. Her insurance sent someone out to give me an estimate and quoted $4900 a little less than the total loss value but more than what her coverage is able to pay because she hit two cars. The adjuster suggested that I make a claim thru my insurance and have them collect the unpaid balance from her. Anyways, I was referred by my insurance to go to this body shop. The guy giving me the estimate tried to pressure me to leaving my call at the lot when I was there to get an estimate. He also gave me a much lower estimate than another place when I told him I might just take the insurance money if its anywhere near the value of my car. I have family members in the autobody business and they told me that he probably gave me a low estimate so I will chose to fix the car rather than sell it. Then send in a supplement claim to my insurance to get a additional money for the additional cost. Anyways, I trusted the guy when I was there but now I'm kind of angry that he was dishonest and manipulative. Like I said before I have family member in the business (but they are in the Bay Area) I don't want to suggest that they are generally dishonest. It's just this place. read more