I truly can't say enough good things about my experience with Roger Sardina . From the very…read morebeginning, he made me feel welcomed, supported, and genuinely cared for. You can tell he takes pride in what he does and goes above and beyond for his customers. The whole loaner process could have easily been stressful, but Roger made everything feel so easy and smooth. He took the time to explain everything, answered all my questions with patience, and made sure I felt comfortable every step of the way. That level of care is rare, and it really meant a lot to me. What stood out the most was his kindness and professionalism. He didn't just do his job he made sure I left feeling confident and taken care of. Thanks to him, we are now homeowners, and that is something I will always be grateful for. He played a big role in one of the most important chapters of our lives, and I truly appreciate everything he did for us. I would absolutely recommend Roger Sardina to anyone. Thank you again for going above and beyond it did not go unnoticed.

If you have to wait in a que, it will be awhile. They need more people working the offices . They…read moreneed to schedule more tellers throughout the day. Their services are through but some patrons need the extra time and there are no other tellers available.

Did a quick in and our. Unheard of at a bank right?!? Well I was in and out and less than 10…read moreminutes. It was actually pretty empty and I came in right before closing at 4:50pm. Tellers are always so friendly and quick to process my transactions. Nicely located in a shopping center with lots of other shops and plenty of parking.

Chase Bank in San Dimas Arrow Hwy is HORRIBLE. For the last two weeks both ATM's have been broken…read more I suggest moving to BofA, not once have I ever seen their machines broken. If you work 9-5 and depend on banking through ATM's, this bank is not for you.

Well let's see where do I start !…read more So last night I get several notifications that fraud was happening. Password changed. Phone number changed. The whole enchilada as they say. I was on hold for 30 minutes at 9pm waiting on the fraud dept to answer the phone. When I got to them they were awesome they cancelled everything and locked everything down. No money was lost. Whew right ! They said just go into your local branch and we will fix everything for you Oh and the fun begins! Had to open a new checking and saving account No problem let's get started. Oh no you need to make an appointment sir. We don't have anything Available. Like WHAT!!! Your bank just had fraudulent activity and gave me a freaking heart attack Now you are saying get to the back of the line we will help you when we can? Well surprise I closed my account went down the street to CHASE and opened up an account online. They had appointments too but they helped me get started and now I get 300 extra dollars because CHASE appreciates my 30 years of business. I was with Union bank that got bought out by US Bank So I guess the old saying is true it takes years of business to create a relationship and 60 seconds to lose it! I guess I will use the Chase app now lol

they're ripping people off. They wanna charge me $7 for cashing a US bank check that was issued to…read moreme. This is their bank/check why charge $7?!

Went here on Friday and to Transfer money to another account and the teller "Luz" was rude. She had…read morean attitude I heard "next" so I stood at the window waiting for her. She said "I didn't say I was ready" which I didn't know because I heard the teller say "next" so that's why I stood at the window waiting to be helped. There's no need to be rude when regardless I have to wait for you to help me. I told her thank you after she helped me and after her being rude and she didn't say anything except us that all I can do for you today? If I were you I'd avoid being helped by the teller "Luz".

My mother and I went to zb of A today to have our CD renewed. Lena Issa was the young lady that…read morehelped us.she greeted us with a smile and was very kind she took care of all of our needs . Lena is very professional and really knows her stuff its people like her that keep us coming back. She is an asset to B of A so don't ever let her go. Thanks again Lena and we will see you next time. Sandra and Dennis Myers!

Great credit union, we've belong to them for years, the only problem is they only have one locationread more

Nearly every other month my password for the online portal resets. I have called customer service…read moreCOUNTLESS times - they are nice but always have another excuse or just pass me off to the next team member: "we accidentally have two usernames we generated for you", "clear your cache", "the last password must not have saved". I am never able to reset it myself.. I get error messages. How do you want me to pay my statements on time if I can't access them? And automatic payments do not save? There customer team asks me "For security, we need you to verify what your password is.." "Happily. Which one? You have three logins on your website." I ask this question and I am told "Uhhh for your account ma'am." This is not helpful. If it wouldn't ding my line of credit.. I would've closed this account long ago! I only have one transaction a month I use this for.. and it's a pain to pay it every time. I am in my late 20's, am competent with technology, and do not encounter this issue with any other financial institution. Dear Adolfi/Christian Community - I do expect you to reach out to follow up on next steps with me. This is unacceptable. The fact that this is a Christian based organization, makes it all the more embarrassing.

I was dreading coming into CitiBank. I had withdrew money from ATM at this location. One of the…read morebills was old, had trouble getting it accepted. I had to wait for bank to open. I spoke with the teller. Sandra was so professional, kind and understanding. I had a great experience! Great customer service. Thank you Sandra!

Just had to compliment the bank manager at Citibank (Elsa Cristo) for all the help. This all is…read moreabout my debit card getting stuck in an ATM at 7-11. The procedures involved, when this happened should not have happened, but Elsa got everything sorted out for me. So I am a happy camper now, and not stressed about my card now. I did receive the new one. Also, to the rest of the friendly staff there, thank you all. Signed very happy customer- keep up the great work- and thank you very much.

I already had written a review; I don't know why it was removed. This is a convenient drive through…read morebank for my needs. There is never really a long wait time for the drive through ATM. I never have had any issues and will continue to use their drive through services. Hopefully I will make it inside sometime.

This place has thee worse customer service. I waited a half hour just to be told it may take…read moreanother 30 to 45 minutes and that's after the guy came to me and said ill be with u in a minute!!! I'll go to another bank to open my MMA. US Bank sucks!!!!!

I didn't speak with any of their employees or transact at the counter but the fact that they had an…read moreindoor ATM impressed me because the AC provided so much shelter from the blistering heat that my menopausal self appreciated a lot.

This location does not have dollar coins available. Very disappointing. As a customer who needs all…read moretypes of coin change available at all times for my business ventures. I was told there was no dollar coins available. Wow, won't be coming back to this location. And on top of it, the wait time for service was too long. Don't waste your time here.

One of the things I love most about Pacific Premier is they know you first hand. Always friendly…read moreand always professional!

I have always appreciated the staff at Pacific Premier Bank but recently had such good help from…read morethem trying to change over my checks from Opus. They are all so very helpful. I have been with this bank through many changes over the last 26 years since it was Rancho Bank so I guess I will just stay. I really did love it when it was Rancho Bank in San Dimas, it had a real hometown feel.