So, it's been over a year since my first review so it's time to do some updating. First of all,…read moreI've converted my brother and mother into Trinity fans. I took my brother in (who suffers from severe social anxiety) to get his eyes checked and some new glasses. He really liked the place and didn't feel any major anxiety at all thanks to the place being smaller and the fact that they don't seem to double book appointments like some places where you can't even find a seat for the 2 hour long wait to see the doc. He also liked the frame selection and even a year later is happy with the great quality of the lenses which haven't flaked as our others have. I went for my yearly appointment in Jan or Feb and again enjoyed the friendly atmosphere created by the staff and doctors. Dr. Ellison gave epically rocking explanations on some of the worries he had about my optic nerves and even brought in his wife just to get a second opinion because he wanted to give me the best possible help. I've never before been to a doctor that explained things so well as usually they just tend to tell you a diagnoses and expect you to google it to find out exactly what it means. I'm loving my glasses once again. :) The newest convert, my mother, luckily got an appointment on the day before Mother's Day and they were having one of there many events to celebrate Mother's Day by giving out roses and providing snacks and drinks. When she was finished with the doctor and we drove of, she could not stop gushing at how great the doctor was and how she never wants to go to her usual eye clinic again. She said he made her laugh and she appreciates his knowledge and the way he did the explanations. On a side note to my epic review, I recommend ignoring that 2 star review I noticed considering that it's not the doctors office fault that insurance companies in general make life difficult for everyone. I've never had a problem with any of the front desk girls who have always been polite and accommodating. As a past medical biller myself at a large medical office, I always recommend calling the insurance company yourself if you are concerned about coverage or price as they sometimes do not give accurate and up to date information to the doctor offices. Definitely TL;DR? Place is still awesome. Doctors actually explain what they are doing and any problems they see. They often have fun events where they offer discounts on lenses. Frame selection is good and lens quality is fantastic. Go there and you'll be a customer for life.

Love this place! Dr. Don Ellison is one of a kind, along with his staff :) Exceptional customer…read moreservice with great products and prices! The eye exam process was smooth and the staff are very knowledgeable. Warm/friendly environment. That's what I love the most :) Definitely recommend!

Too many mistakes/errors with prescription lenses. This used to be a private practice. My husband…read moreand I loved Dr. Hankins and his staff. We went to this practice for about 30 years. After Dr. Hankins retired, this practice soon became True Eye Experts (Corporate run Business) a chain! No longer will use! It's very sad!

I have been going to Tuskawilla family eyecare (now known as true eye experts) since I was in…read moremiddle school. The entire staff is so friendly and truly listens to your needs. I have really enjoyed getting to know Laura and Millie the past few years. Dr. Hankins retired recently and I have been under great care of both Dr. Do and Dr. Prado. They have a wonderful selection of glasses and even though I don't live locally, they shipped my contacts to me free of charge for shipping. If you're looking for a great family eye doctor, this would be the one!

Saw Dr. Levando for the first time after the prior doctor retired…read more Dr. Levando was very rushed with everything she was doing. Very impatient if you did not understand what she was saying, or if you couldn't read a letter or letters on screen, she would repeatedly tell you that you HAD to try and read it, no matter how much you expressed to her your vision was blurry and you couldn't make out the letters. She became kind of upset and annoyed. I have never been to an optometrist who gets annoyed because you can't see. That's why we are here.... Something felt so off that it made me very anxious and uncomfortable. As for the front desk receptionists, they were not friendly and seemed bored with their job. Terrible experience. Not warm and welcoming at all. Sadly, I will definitely be looking for a new Doctor.

I've been going to the Florida Eye Clinic winter Springs for over 20 years. The doctor is…read morewonderful. I would highly recommend to visit and get the best service ever.

I would give a ZERO. Made appt on time early but eye doctor or manager cancelled IT so she could go…read moreto lunch WHILE I WAS There. Wasn't front staff- girl I talked with was nice and didn't realize till she looked it up and other lady was helping another customer. Price for gas is $4.39 gallon, I ate my lunch in my car and was there early but they don't care or respect your time or money. Plus they bombard you with texts and calls after you make appt. Very irritating. I've been going for years but that ends. I WILL GLADLY NOT BE BACK.

Avoid this location. The front desk staff is rude, and the manager is always conveniently "out to…read morelunch." On the rare chance you do speak to her, she seems completely unaware of what's going on in the store or with her team. In addition to that, you will have to go multiple times to get the correct script. Save yourself the frustration--other America's Best locations offer much better service and are absolutely worth the extra drive.

I've trusted Dr. Ward with my eyes for 10+ years. She has always been very friendly and…read moreinformative; she will take her time with the people she helps and seems to really care. I've recommended her practice numerous times.

They broke my frame to my eyeglasses notice but twice and treated me horrible!!!! They should be…read moreashamed of themselves...

Awesome customer service, not to mention the doctor is absolutely wonderful, Doctor really takes…read morethe time to explain details on the exam very friendly.

Not wheelchair friendly. We have been to many eye drs who were able to move their exam chair so…read morethat my son could pull in. They refused

2.5 stars My lastest order did not go as smoothly as the…read moreprevious one. I went in December, had the exam and had a bit of difficulty when making the payment. It was not taking my payment which they said they would call me for to get the payment issue resolved. A good two plus weeks during the holidays go by and no call back so I called to check on the order. That's when they take the missing payment, telling me the order was not fulfilled due to this and me thinking that perhaps the payment had finally gotten processed, was done. Nope. A delay. Another few weeks go and I call... I get told that insurance denied it due to another customer who has the same name and birthday as me, so they are going to contact them and try it again. More weeks go by and I call yet again. Get told the same thing so I ask of the other person has a middle initial, they do not whereas I do. They try again and it seems that the error has been corrected. Again, I am waiting. I called back several days later and get told that the glasses should be here last week. Nope. It isn't until today, 02-17 that they are finally here. Why did I need to be calling so constantly for updates? Why was this issue with the other person not easily resolved since it's obvious we are not the same person? They have a variance which is easy to see with the middle initial which is displayed in my name. The glasses fit well but this last situation has put a dent in my confidence with the service. I was told the issue was now a delay with VSP, which is my vision caretaker so now I don't know where the error truly lay.

I was poked in the eye from a cactus and scratched my eye. The doctor did a procedure on me and…read morethe pain was immediately reduced. The staff is polite and efficient. They have my trust and business! Just bought new glasses there too.

I actually had a quick and pleasant first appointment here. Purchased the 3yr membership online a…read morefew days ago and scheduled my exam for contact lenses. When I came in there was a little patient information sheet to fill out and I as seen my Brenda shortly after. Brenda was nice and quick and efficient, and then I waited a few more minutes before being seen by the doctor. Everything went so effortlessly it always seemed too good to be true. I came in on a Friday morning when they opened so it wasn't packed. All the services were fairly quick anyway. I loved that I was able to get contacts right on site. The doctor had me put the first pair in so that I could get help if need be. It's been over a decade since wearing them so I was excited that I still remembered! Price of contacts were reasonable, about $90 for a 6 month supply. The only thing I didn't like was that there was no contact kit, with solution and a case. I remember when I received contacts before I got those with my first set. So I went to Walmart to pick them up (no biggie). There is plenty of parking available as they are located in a strip mall area.

I feel pampered every time I come in here. The office staff is very efficient, and Patrick, Ethiana…read moreand Bill worked hard to get my complicated prescription ordered just right. If you have been putting off getting new glasses or contacts, come in here and you will feel good and save money.

Went here for the first time awhile back to get a new contact lens prescription, and I can say is 5…read morestarts across the board. Everyone was kind and understanding as this was my first time doing this without the help of my parents! Contact lenses were reasonably priced here and I definitely will be coming back!

Recently I needed a new prescription filled quickly as I was going out of state. I went to this…read morelocation because of their stated turnaround time. (I live in Longwood so was a bit of a drive). I found every single person to be cordial, respectful, and competent. It was probably the best experience I've had for eyeglasses. On top of that the pricing was exceedingly competitive and they had my glasses done in 3hrs (and they weren't just a single lens). I can't imagine why anyone could give them anything out of a 10 out of 10. EXCEEDED MY EXPECTATIONS.

The doctors here are great, quick, and are able to get your prescription correct in minutes. They…read moremanaged to correct my prescription as well as my son's so that we now have glasses that allow us to see, read, and work without straining. The gentleman that works there, I don't know his name so my apologies, is awesome, very professional, friendly, etc. The other staff is decent, but you feel like you're bothering them by being there. The seats absolutely destroyed my back, but they're moving so I'm hoping they leave those chairs behind.

Everything went well, although it is not a quick process. Most of the staff were friendly. The…read moredoctor was good, too, a bit older. ‍The glasses seemed ok when you were looking at the discount. The $59.95 dollar special does not include lenses, of course, but I got out with about $250.00 for two pairs of prescriptions. Just allow a hour or more to go through a complete process.